4/10 – Schlecht
Jose
Mit der Familie gereist
24. Juni 2024
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Our stay at this property was extremely disappointing due to numerous unresolved issues. The Wi-Fi information provided was incorrect, and the new details given by the host were unreliable. Additionally, the TV was non-functional, adding to our frustration. The washer completed a full cycle but left the clothes soaking wet, and the dryer was also malfunctioning. The entry light was not working, affecting our safety and convenience, and there was a plumbing issue in the master bedroom sink. Both beds were extremely uncomfortable, feeling like we were sleeping on box springs, and despite requesting extra blankets, they were never provided. Although we reported these issues multiple times, the host's only response was to offer an early checkout with a partial refund. This offer was extremely frustrating as it did not address the problems or compensate for the significant discomfort and inconvenience, we experienced. Instead of resolving the issues, the host's solution felt like a dismissal of our valid concerns. Overall, our stay was far from satisfactory, and we cannot recommend this property based on our experience. We hope the host addresses these issues for future guests.