Tägliches Frühstücksbuffet gegen Gebühr

Bewertungen von The Lensbury Resort

4 out of 5
The Lensbury Resort
Broom Road, Teddington, England

Bewertungen

8,4

Sehr gut

258 von insgesamt 550 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
178 von insgesamt 550 Gästebewertungen haben eine Bewertung von 8 - Gut" "
68 von insgesamt 550 Gästebewertungen haben eine Bewertung von 6 - Okay" "
24 von insgesamt 550 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
22 von insgesamt 550 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,0/10

Sauberkeit

8,6/10

Personal & Service

8,8/10

Ausstattung

8,4/10

Zustand der Unterkunft

8,0/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Reimer

Mit dem Partner gereist
Gut: Personal & Service und Zustand der Unterkunft
Die Zimmer sind etwas klein geraten.
Aufenthalt von 4 Nächten im Februar 2023
Antwort von Noel am 27. Feb. 2023
Dear ReimerThank you so much for you valuable feedback. I am so pleased to hear you had such an incredible stay. I will share your feedback with the whole Lensbury team.We are looking forward to welcoming you back to the Lensbury.Kind RegardsNoel

10/10 – Hervorragend

Hubert

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great
Aufenthalt von 3 Nächten im Oktober 2022
Antwort von Noel am 31. Okt. 2022
Dear Hubert,Thank you for your valuable feedback.Myself and the team look forward to welcoming you back to The Lensbury again soon.Kind RegardsNoe

8/10 – Gut

Hartmut

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Gutes und ruhiges Hotel
- Check Inn freundlich und hilfsbereit (+) -Zimmer im Nachbargebäude ruhig und sauber (+) - schöner Terassen- und Gartenbereich (+) - nette und gute Restaurants fußläufig ca. 10 Minuten erreichbar - Frühstück mit 16 GBP hoch (-)

2/10 – Ungenügend

Tim

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Juan Pablo am 19. Mai 2024
Dear Guest,Thank you for reaching out and sharing your feedback with us. We sincerely apologize for the experience that did not meet your expectations during your stay at The Lensbury London's Riverside Resort, a place renowned for its exceptional facilities and valued commitment to guest satisfaction.We value your feedback as it helps us identify areas where we can improve our services. We assure you that your feedback has been taken seriously, and we are committed to addressing the issues you encountered. Our team is currently reviewing the details of your experience to ensure that similar situations are avoided in the future.Your satisfaction is our top priority, and we will do everything we can to make things right. If you have any additional comments, concerns, or suggestions, please don't hesitate to contact us. We appreciate your input and would be grateful for the opportunity to discuss your feedback further.We genuinely hope that you will consider giving us another chance in the future. It would be our pleasure to welcome you back to our resort and provide you with the exceptional experience we strive to deliver to all our guests.Thank you once again for bringing this matter to our attention.Sincerely, Juan Pablo Morales Front Office Manager The Lensbury London's Riverside Resort

6/10 – Okay

Arthur

Geschäftlich gereist
Gut: Personal & Service und Ausstattung
The hotel needs to be updated. The rooms are very tiered and small
Aufenthalt von 1 Nacht im April 2024
Antwort von Juan Pablo am 7. Mai 2024
Dear Guest,Thank you for reaching out and sharing your feedback with us. We sincerely apologize for the experience that did not meet your expectations during your stay at The Lensbury London's Riverside Resort, a place renowned for its exceptional facilities and valued commitment to guest satisfaction.We value your feedback as it helps us identify areas where we can improve our services. We assure you that your feedback has been taken seriously, and we are committed to addressing the issues you encountered. Our team is currently reviewing the details of your experience to ensure that similar situations are avoided in the future.Your satisfaction is our top priority, and we will do everything we can to make things right. If you have any additional comments, concerns, or suggestions, please don't hesitate to contact us at juan.morales@lensbury.com. We appreciate your input and would be grateful for the opportunity to discuss your feedback further.We genuinely hope that you will consider giving us another chance in the future. It would be our pleasure to welcome you back to our resort and provide you with the exceptional experience we strive to deliver to all our guests.Thank you once again for bringing this matter to our attention.Sincerely, Juan Pablo Morales Front Office Manager

6/10 – Okay

Antoine

Gut: Personal & Service und Zustand der Unterkunft
Good stay. There areas near the property was very relaxing.
Aufenthalt von 9 Nächten im April 2024
Antwort von Juan Pablo am 7. Mai 2024
Dear Guest,Thank you for your kind words and for choosing for your recent stay at The Lensbury London's Riverside Resort. We appreciate you taking the time to share your positive experience with us. It's wonderful to hear that we were able to provide you with a unique and enjoyable stay that exceeded your expectations.Our team strives to deliver exceptional service and create memorable moments for our guests, and we are delighted that we succeeded in doing so during your visit. Your satisfaction is our top priority, and we are thrilled to know that we achieved that goal.We truly value your patronage and loyalty, and we look forward to welcoming you back at The Lensbury London's Riverside Resort in the future. If there is anything else we can assist you with or any special requests you may have for your next stay, please don't hesitate to let us know. We will be more than happy to accommodate your needs.Thank you again for your kind review. We appreciate your feedback and the opportunity to serve you. We hope to have the pleasure of hosting you again soon.Sincerely, Juan Pablo MoralesFront Office Manager

10/10 – Hervorragend

Gareth

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lovely staff, great location and really easy parking for my van. The gym facilities were fantastic and I had a nice reasonably priced meal in the bar. It was great having the river so close for getting out and about. Will certainly stay again.
Aufenthalt von 1 Nacht im April 2024
Antwort von Juan Pablo am 5. Apr. 2024
Dear Guest,Thank you for your kind words and for choosing The Lensbury Resort for your recent stay. We appreciate you taking the time to share your positive experience with us. It's wonderful to hear that we were able to provide you with a unique and enjoyable stay that exceeded your expectations.Our team strives to deliver exceptional service and create memorable moments for our guests, and we are delighted that we succeeded in doing so during your visit. Your satisfaction is our top priority, and we are thrilled to know that we achieved that goal.We truly value your patronage and loyalty, and we look forward to welcoming you back at The Lensbury Resort in the future. If there is anything else we can assist you with or any special requests you may have for your next stay, please don't hesitate to let us know. We will be more than happy to accommodate your needs.Thank you again for your kind review. We appreciate your feedback and the opportunity to serve you. We hope to have the pleasure of hosting you again soon.Sincerely, Juan Pablo MoralesFront Office Manager

10/10 – Hervorragend

Daniela

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lovely rooms, well conserved hotel. Had an amazing time
Aufenthalt von 1 Nacht im März 2024
Antwort von Juan Pablo am 17. März 2024
Dear Guest,Thank you for your kind words and for choosing The Lensbury Resort for your recent stay. We appreciate you taking the time to share your positive experience with us. It's wonderful to hear that we were able to provide you with a unique and enjoyable stay that exceeded your expectations.Our team strives to deliver exceptional service and create memorable moments for our guests, and we are delighted that we succeeded in doing so during your visit. Your satisfaction is our top priority, and we are thrilled to know that we achieved that goal.We truly value your patronage and loyalty, and we look forward to welcoming you back to our hotel in the future. If there is anything else we can assist you with or any special requests you may have for your next stay, please don't hesitate to let us know. We will be more than happy to accommodate your needs.Thank you again for your kind review. We appreciate your feedback and the opportunity to serve you. We hope to have the pleasure of hosting you again soon.Sincerely, Juan Pablo MoralesFront Office Manager

10/10 – Hervorragend

Louise, Bradford

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We stayed at the Lensbury Resort as a group of four visiting Bushy parkrun.Our first reason to book was it's close location to the park. From arrival to check out, the whole visit was an absolute treat!The staff are absolutely lovely and really helpful.The hotel is beautiful, clean and spacious. The room was pristine and it was so quiet, we had a brilliant night's sleep. We took advantage of the facilities available to us and had a swim and steam room treat before heading back to Kings Cross via Vauxhall. Thank you for looking after us, we shall certainly be back!
Aufenthalt von 1 Nacht im März 2024
Antwort von Juan Pablo am 17. März 2024
Dear Guest,Thank you for your kind words and for choosing The Lensbury Resort for your recent stay. We appreciate you taking the time to share your positive experience with us. It's wonderful to hear that we were able to provide you with a unique and enjoyable stay that exceeded your expectations.Our team strives to deliver exceptional service and create memorable moments for our guests, and we are delighted that we succeeded in doing so during your visit. Your satisfaction is our top priority, and we are thrilled to know that we achieved that goal.We truly value your patronage and loyalty, and we look forward to welcoming you back to our hotel in the future. If there is anything else we can assist you with or any special requests you may have for your next stay, please don't hesitate to let us know. We will be more than happy to accommodate your needs.Thank you again for your kind review. We appreciate your feedback and the opportunity to serve you. We hope to have the pleasure of hosting you again soon.Sincerely, Juan Pablo MoralesFront Office Manager

8/10 – Gut

Emma, maidenhead

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
I stayed on the first floor. The corridor smelt funny. The room was cosy with a view of the established cedar trees to the back and river in the distance. My key stopped working and had to wait 15 minutes to be seen as receptionist was left on her own answering the phones and checking people in. She was very professional. Grounds are stunning. I went to the pool about 1pm on Friday and it was busy. Restaurant was nice but signage through the hotel was lacking. It’s an old hotel.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Juan Pablo am 4. März 2024
Dear Guest,Thank you for reaching out and sharing your feedback with us. We sincerely apologize for the experience that did not meet your expectations during your stay. We value your feedback as it helps us identify areas where we can improve our services.We assure you that your feedback has been taken seriously, and we are committed to addressing the issues you encountered. Our team is currently reviewing the details of your experience to ensure that similar situations are avoided in the future. Your satisfaction is our top priority, and we will do everything we can to make things right.If you have any additional comments, concerns, or suggestions, please don't hesitate to contact us. We appreciate your input and would be grateful for the opportunity to discuss your feedback further.We genuinely hope that you will consider giving us another chance in the future. It would be our pleasure to welcome you back to our hotel and provide you with the exceptional experience we strive to deliver to all our guests.Thank you once again for bringing this matter to our attention.Sincerely, Juan Pablo MoralesFront Office Manager

6/10 – Okay

helen

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Double room quite small, bathroom very small and in need of refurbishment. Breakfast average, food was not replenished once ran out even though 45mins until service finished. Free parking okay and staff pleasant
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Juan Pablo am 1. März 2024
Dear Guest,Thank you for reaching out and sharing your feedback with us. We sincerely apologize for the experience that did not meet your expectations during your stay. We value your feedback as it helps us identify areas where we can improve our services.We assure you that your feedback has been taken seriously, and we are committed to addressing the issues you encountered. Our team is currently reviewing the details of your experience to ensure that similar situations are avoided in the future. Your satisfaction is our top priority, and we will do everything we can to make things right.If you have any additional comments, concerns, or suggestions, please don't hesitate to contact us. We appreciate your input and would be grateful for the opportunity to discuss your feedback further.We genuinely hope that you will consider giving us another chance in the future. It would be our pleasure to welcome you back to our hotel and provide you with the exceptional experience we strive to deliver to all our guests.Thank you once again for bringing this matter to our attention.Sincerely, Juan Pablo MoralesFront Office Manager

10/10 – Hervorragend

Susan

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Family and friends get together
Ample parking and a beautiful setting. Room was a deluxe double with plenty of space, comfy bed and sofa. Facilities were excellent with areas ideal for children such as the play park and soft play area. We walked along the path by the river and enjoyed the geese and parakeets. Staff were friendly and accommodating. Would definitely stay again.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Juan Pablo am 1. März 2024
Dear Guest,Thank you for your kind words and for choosing our hotel for your recent stay. We appreciate you taking the time to share your positive experience with us. It's wonderful to hear that we were able to provide you with a unique and enjoyable stay that exceeded your expectations.Our team strives to deliver exceptional service and create memorable moments for our guests, and we are delighted that we succeeded in doing so during your visit. Your satisfaction is our top priority, and we are thrilled to know that we achieved that goal.We truly value your patronage and loyalty, and we look forward to welcoming you back to our hotel in the future. If there is anything else we can assist you with or any special requests you may have for your next stay, please don't hesitate to let us know. We will be more than happy to accommodate your needs.Thank you again for your kind review. We appreciate your feedback and the opportunity to serve you. We hope to have the pleasure of hosting you again soon.Sincerely, Juan Pablo MoralesFront Office Manager

6/10 – Okay

Hayley

Gut: Sauberkeit und Zustand der Unterkunft
Set up to cater for members, not hotel guests.
Probably wouldn’t stay here again. Room was clean mostly, and comfortable for a single. Bed was bigger - a small double, so that was nice. I always book a hotel with a spa/sauna/steam room when I travel alone, so I have a way to relax after working and long journey. This is in fact more of a family leisure centre, with lots of people, lots of children running round etc. Not relaxing AT ALL. It’s also a long way from the actual hotel, which in hindsight I probably wouldn’t have bothered walking over there, as it was a waste of time and energy. Really difficult to find the facilities, even once you have made it inside the leisure centre. Parking was also very annoying after a long journey, as there’s no spaces reserved for hotel guests in the closest car park, so you have to walk quite a long way again. Then to get out, I was supposed to be given a code to get out of the car park (which has a one way entry system), but I didn’t know that and they didn’t give me one at check out. There’s not intercom to ask reception either. So if a woman hadn’t have let me out with her membership card, I technically would still be stuck in there now with my car! Of course I would have eventually re-parked my car and walked back to the hotel but it would have made me very late for my client, which was the sole reason for me staying at this venue in the first place.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Juan Pablo am 1. März 2024
Dear Guest,Thank you for reaching out and sharing your feedback with us. We sincerely apologize for the experience that did not meet your expectations during your stay. We value your feedback as it helps us identify areas where we can improve our services.We assure you that your feedback has been taken seriously, and we are committed to addressing the issues you encountered. Our team is currently reviewing the details of your experience to ensure that similar situations are avoided in the future. Your satisfaction is our top priority, and we will do everything we can to make things right.If you have any additional comments, concerns, or suggestions, please don't hesitate to contact us. We appreciate your input and would be grateful for the opportunity to discuss your feedback further.We genuinely hope that you will consider giving us another chance in the future. It would be our pleasure to welcome you back to our hotel and provide you with the exceptional experience we strive to deliver to all our guests.Thank you once again for bringing this matter to our attention.Sincerely, Juan Pablo MoralesFront Office Manager

10/10 – Hervorragend

Gillian

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A lovely hotel with stunning grounds, definitely coming back. Spa facial and massage was so relaxing.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Gregg | Resort Experience Manager am 17. Feb. 2024
Hi Gillian,Thank you for taking a moment to rate your stay. I am pleased to see you enjoyed your time with us.We hope to welcome you back to The Lensbury Resort in the future.

8/10 – Gut

Amy

Geschäftlich gereist
Gut: Personal & Service
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Gregg | Resort Experience Manager am 17. Feb. 2024
Dear Amy,Thank you for taking a moment to rate your stay. I am pleased to see you enjoyed your time with us.We hope to welcome you back to The Lensbury Resort in the future

10/10 – Hervorragend

Michael

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Gregg | Resort Experience Manager am 17. Feb. 2024
Dear Michael,Thank you for sharing your 10/10 rating. We are pleased you enjoyed your experience at The Lensbury Resort and hope to welcome you again in the future.

6/10 – Okay

Jayne

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung
Good location for accessing Twickenham etc. bedrooms would benefit from some upgrading. Amenities within bedrooms felt limited (no bottled water), 1 bath towel to share between my husband and I etc).
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Gregg | Resort Experience Manager am 17. Feb. 2024
Hi Jayne,Thank you for taking a moment to share your experience. I am sorry to see our accommodation did not meet expectations but pleased you like our location.We hope to welcome you to The Lensbury Resort again in the future.

6/10 – Okay

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit und Personal & Service
Room in need of an update
despite being well received at reception, I can't say the same about the room, it wasn't very comfortable, the heating system had no compromise either too hot or too cold, it wasn't possible to use the shower with the shower door closed, no had space for. I would definitely expect better accommodation from this hotel.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Gregg | Resort Experience Manager am 17. Feb. 2024
Good Evening,Thank you for taking a moment to share your review. I am sorry to see our accommodation fell below your expectations on this occasion but pleased the team offered a warm welcome.We hope to welcome you again in the future.

8/10 – Gut

Amanda

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Lots of plus points!
Lots to like the room was decent size with a huge bed and the bathroom was large. Also from the restaurant there were lovely views down to the river. Breakfast was good with lots of choice though I do think it’s cheeky to charge extra for pancakes. On the negative we had booked the hotel due to the onsite gym offering lots of classes. Prior to arriving we were told the classes could be booked on the day. However everything was booked up and when I asked how busy the pool was. I was told there would be lots of kids in it in the morning. We found the room quite noisy as if we were near the air conditioning units but that could be just our bad luck. There was also no caffeinated coffee and not much milk - though reception were helpful and more was brought to the room. In the bathroom it took ages for the shower to come to temperature. Overall it’s in a gorgeous setting by the river and a very pleasant walk by the river to Richmond or via Ham nature reserve to Richmond Park.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Gregg | Resort Experience Manager am 17. Feb. 2024
Dear Amanda,Thank you choosing The Lensbury Resort for your stay and for taking a moment to share your review.We are pleased to see you enjoyed your time with us hope to welcome you again in the future.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Gregg | Resort Experience Manager am 28. Jan. 2024
Thank you for sharing your 10/10 rating. We are pleased you enjoyed your experience at The Lensbury Resort and hope to welcome you again in the future.

10/10 – Hervorragend

Robert

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent hotel and a lovely stay. I will definitely stay again.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Gregg | Resort Experience Manager am 25. Jan. 2024
Dear Robert,Thank you for sharing your 5* rating. We are pleased you enjoyed your experience at The Lensbury Resort and hope to welcome you again in the future.

8/10 – Gut

Christopher

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Gregg | Resort Experience Manager am 16. Jan. 2024
Hi Christopher,Thank you for taking a moment to rate your stay. We are pleased to see you enjoyed your time with us and hope to welcome you again in the future.

6/10 – Okay

Timothy

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Personal & Service und Ausstattung
Was ok, not bad but nothing special. Rooms given don’t match the photos at all so don’t get your hopes up. Staff were nice though and the kids playground on site was good.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Gregg | Resort Experience Manager am 25. Jan. 2024
Hi Timothy,Thank you for sharing your review. I am sorry to see our accommodation did not meet your expectations on this occasion, but pleased you enjoyed our children's play area.We hope to welcome you back in the future.

8/10 – Gut

Tim

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
I was initially a little disappointed that we were staying in the annexe as opposed to the main house but it was quiet, clean and we had everything we needed. The breakfast was very good with numerous choices and with lovely views of the river. Lovely walks and restaurants close by.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Gregg | Resort Experience Manager am 16. Jan. 2024
Hi Tim,Thank you for taking a moment to rate your stay.I am glad to see your enjoyed your time with us, enjoying a plentiful breakfast and exploring the local area.We hope to see you again for a future stay.

10/10 – Hervorragend

Laudinesse

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very welcoming! Comfortable room, friendly and professional staff! The hotel property well kept. Lovely stay
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Gregg | Resort Experience Manager am 16. Jan. 2024
Dear Laudinesse,Thank you for your review. It is wonderful to see you enjoyed your time with us.We hope to welcome you again in the future.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Gregg | Resort Experience Manager am 16. Jan. 2024
Thank you for your 10/10 review. We are pleased to see you enjoyed your time with us and hope to welcome you again in the future.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Gregg | Resort Experience Manager am 16. Jan. 2024
Thank you for your review. We are pleased to see your enjoyed your experience and hope to see you again in the future.

8/10 – Gut

Lisa

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Gregg | Resort Experience Manager am 31. Dez. 2023
Dear Lisa,Thank you for taking a moment to rate your stay. I am pleased to see you enjoyed your time with us.We hope to welcome you back to The Lensbury Resort in the future.

8/10 – Gut

Sean

Aufenthalt von 7 Nächten im Dezember 2023
Antwort von Gregg | Resort Experience Manager am 17. Jan. 2024
Hi Sean,Thank you for sharing your rating. We are pleased you enjoyed your time at The Lensbury Resort and hope to welcome you again in the future.

8/10 – Gut

Christopher

Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Gregg | Resort Experience Manager am 31. Dez. 2023
Dear Christopher,Thank you for taking a moment to rate your stay. I am pleased to see you enjoyed your time with us.We hope to welcome you back to The Lensbury Resort in the future.

10/10 – Hervorragend

Steven

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Gregg | Resort Experience Manager am 31. Dez. 2023
Hi Steven,Thank you for sharing your 10/10 rating. We are pleased you enjoyed your time at The Lensbury Resort and hope to welcome you again in the future.

8/10 – Gut

Arash

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im Dezember 2023
Antwort von Gregg | Resort Experience Manager am 31. Dez. 2023
Dear Arash,Thank you for taking a moment to rate your stay. I am pleased to see you enjoyed your time with us.We hope to welcome you back to The Lensbury Resort in the future.

10/10 – Hervorragend

Hisuk

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2023
Antwort von Gregg | Resort Experience Manager am 31. Dez. 2023
Dear Hisuk,Thank you for sharing your 10/10 rating. We are pleased you enjoyed your time at The Lensbury Resort and hope to welcome you again in the future.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Fantastic stay
Fantastic place, can’t fault anything
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Gregg | Resort Experience Manager am 13. Dez. 2023
Thank you for sharing your 10/10 rating. We are pleased you enjoyed your experience at The Lensbury Resort and hope to welcome you again in the future.

10/10 – Hervorragend

Alan, Nantucket

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff were great!
Aufenthalt von 3 Nächten im November 2023
Antwort von Gregg | Resort Experience Manager am 7. Dez. 2023
Dear Alan,Thank you for sharing your 5* rating. We are pleased you enjoyed your experience at The Lensbury Resort and hope to welcome you again in the future.

8/10 – Gut

Alan

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Gregg | Resort Experience Manager am 7. Dez. 2023
Dear Alan,Thank you choosing The Lensbury Resort for your stay and for taking a moment to share your rating.I am pleased to see you enjoyed your overall experience with us.We hope to welcome you again in the future.

8/10 – Gut

Andrew

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
SW London Hotel and Sports Centre
The Lensbury is located on the Thames a short walk from Teddington. There is an excellent gym and pool complex and good communal facilities in the main building. We stayed in one of the outer buidlings - the room was nicely decorated but there were a few things that didn't work such as the towel rail and the mattresses in the twin rooms could have been a little firmer. We dined in the restaurant but there were some staffing issues and the food didn't quite meet the surroundings. The hotel is well located and I would stay again - the staff were great and offered changes when we pointed out some of the issues.
Aufenthalt von 2 Nächten im November 2023
Antwort von Gregg | Resort Experience Manager am 7. Dez. 2023
Dear Andrew,Thank you choosing The Lensbury Resort for your stay and for taking a moment to share your review.I am pleased to see you enjoyed your overall experience with us and hope to welcome you again in the future.

10/10 – Hervorragend

Anthony

Aufenthalt von 1 Nacht im November 2023
Antwort von Gregg | Resort Experience Manager am 15. Dez. 2023
Hi Anthony,Thank you for sharing your 5/5 rating. We are pleased you enjoyed your experience at The Lensbury Resort and hope to welcome you again in the future.

10/10 – Hervorragend

Lynda

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Liked it all. So much, that when we are in the area again, we will aim to get here to stay. Safe parking.
Aufenthalt von 1 Nacht im November 2023
Antwort von Gregg | Resort Experience Manager am 26. Nov. 2023
Dear Lynda,Thank you for sharing your 5/5 rating. We are pleased you enjoyed your experience at The Lensbury Resort and hope to welcome you again in the future.

8/10 – Gut

Mark

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lovely hotel great facilities very good food breakfast choices excellent
Aufenthalt von 3 Nächten im November 2023
Antwort von Gregg | Resort Experience Manager am 26. Nov. 2023
Dear Mark,Thank you choosing The Lensbury Resort for your stay and for taking a moment to share your review.I am pleased to see you enjoyed your time with us.We hope to welcome you again in the future.

10/10 – Hervorragend

wayne

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2023
Antwort von Gregg | Resort Experience Manager am 18. Nov. 2023
Hi Wayne,Thank you for taking a moment to rate your stay. I am pleased to see you enjoyed your overall experience with us and hope to welcome you back to The Lensbury Resort in the future.

10/10 – Hervorragend

Kathleen

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Loved my stay!
Wonderful relaxing couple of days! Great food at a reasonable price, the staff was extraordinary, the gym is excellent….just a wonderful couple of days!!
Aufenthalt von 2 Nächten im November 2023
Antwort von Gregg | Resort Experience Manager am 9. Nov. 2023
Hi Kathleen,Thank you for sharing your 10/10 rating. We are delighted you had a wonderful stay with us at The Lensbury Resort and very much look forward to welcoming you again in the future.

6/10 – Okay

Mark

Mit der Familie gereist
Excellent Location/3 Star room/No Room Service
The location, grounds, & restaurant were all excellent. The room was sub-par for a 4 star rating. 3 star hotel at best. I didn't see the larger rooms, but the smaller room I occupied was clean (apart from a weathered looking carpet), and comfortable...The general decor was all fine but not what I have experienced at most other 4 star properties. The 'large screen TV' listed in the hotel info was tiny, everything else functional. My one big complaint would be no room service at all when 24 hour room service was listed on the hotel info on Hotels.com The light bar menu after 9pm was also extremely limited & if you order to take away not all items were included.
Aufenthalt von 5 Nächten im Oktober 2023
Antwort von Gregg | Resort Experience Manager am 15. Nov. 2023
Hi Mark,Thank you for taking a moment to review your stay.I am sorry to see you did not find our accommodation to be as expected for a 4* hotel, finding your room to be small and carpet to be tired.Thank you for advising us of the error on hotels.com description of us regarding room service. We will see that this is corrected swiftly. I am sorry these factors had a negative impact on your overall experience with us.Please rest assured we learn from our reviews and feedback given as this helps us make improvements to the hotel and the way we work, so I appreciate you sharing.We hope to welcome you back to The Lensbury Resort in the future.

6/10 – Okay

Julian

Geschäftlich gereist
Gut: Sauberkeit und Personal & Service
Ok…not amazing
A comfortable enough stay but a few things that could be improved. 1. Food portions in the restaurant were poor for the price 2. No bottled water in the room 3. Tv in the room was small and dated
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Gregg | Resort Experience Manager am 15. Nov. 2023
Hi Julian,Thank you for taking a moment to review your stay.I am sorry to see you found the portion sizes in our restaurant to be small and our accommodation did not quite meet expectations on this occasion.We learn from our reviews and feedback given us this helps us make improvements to service, so I appreciate you sharing.We hope to welcome you again in the future.

6/10 – Okay

tina

Mit dem Partner gereist
Gut: Sauberkeit
The convenience of location
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Gregg | Resort Experience Manager am 9. Nov. 2023
Hi Tina,Thank you choosing The Lensbury Resort for your stay and for taking a moment to share your rating.We hope to welcome you again in the future.

10/10 – Hervorragend

Michael

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von Gregg | Resort Experience Manager am 9. Nov. 2023
Hi Michael,Thank you for sharing your 10/10 rating. We are pleased you enjoyed your experience at The Lensbury Resort and hope to welcome you again in the future.

8/10 – Gut

Bhavna

Gut: Personal & Service
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Gregg | Resort Experience Manager am 9. Nov. 2023
Hi Bhavna,Thank you for sharing your rating. We are pleased you enjoyed your experience at The Lensbury Resort and hope to welcome you again in the future.

8/10 – Gut

Deirdre

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Gregg | Resort Experience Manager am 29. Okt. 2023
Hi Deirdre,Thank you very much for sharing your review. We are pleased to see you enjoyed your stay.We look forward to welcoming you back to The Lensbury Resort in the future.

8/10 – Gut

Luke

Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Gregg | Resort Experience Manager am 29. Okt. 2023
Hi Luke,Thank you very much for rating your experience. We are pleased to see you enjoyed your stay.We hope to welcome you back to The Lensbury Resort in the future.

10/10 – Hervorragend

Mark

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Brilliant hotel, friendly staff, great location. Hire a boat if you get time
Aufenthalt von 2 Nächten im August 2023
Antwort von Gregg | Resort Experience Manager am 29. Okt. 2023
Hi Mark,Thank you very much for sharing your 5/5 review. We are very pleased to see you enjoyed your stay.We hope to welcome you back to The Lensbury Resort in the future.