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Bewertungen von Dream Apartments Water Street

4 out of 5
Dream Apartments Water Street
8 Water Street, Liverpool, ENG

Bewertungen

7,4

Gut

52 von insgesamt 148 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
48 von insgesamt 148 Gästebewertungen haben eine Bewertung von 8 - Gut" "
14 von insgesamt 148 Gästebewertungen haben eine Bewertung von 6 - Okay" "
17 von insgesamt 148 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
17 von insgesamt 148 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,8/10

Sauberkeit

7,6/10

Personal & Service

7,6/10

Ausstattung

7,6/10

Zustand der Unterkunft

Bewertungen

8/10 – Gut

Michele

Gut: Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Aufenthalt von 3 Nächten im September 2019

4/10 – Schlecht

David

Aufenthalt von 1 Nacht im September 2020
Antwort von Sean am 18. Okt. 2020
Hi David, You have left no comments on why you have rated us so low. If you would like to talk about it please get in touch.

4/10 – Schlecht

Verifizierter Reisender

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2020
Antwort von Sean am 18. Okt. 2020
Hi Anonymous, You have not left any comments on why you have left us a low review. If you would like to discuss this please get in touch.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Front office manager Nicky very helpful and attentive to customer needs. I have stayed at Dream numerous times and
Aufenthalt von 1 Nacht im September 2020
Antwort von Sean am 18. Okt. 2020
Thank you for your amazing feedback. See you again.

2/10 – Ungenügend

Matthew

Mit einer Gruppe gereist
Gut: Komfort des Zimmers
Verbesserungswürdig: Sauberkeit
Aufenthalt von 3 Nächten im August 2020
Antwort von Sean am 18. Okt. 2020
Hi Matthew. You have not left us any comments on why you have left us a low score. If you would like to discuss this matter please get in touch.

10/10 – Hervorragend

Tom

Mit einer Gruppe gereist
Gut: Sauberkeit und Komfort des Zimmers
Aufenthalt von 1 Nacht im August 2020
Antwort von Miles - Front Desk Supervisor am 19. Aug. 2020
Thank you very much for your review. We hope you stay with us again on your next visit.

10/10 – Hervorragend

Lucy

Mit einer Gruppe gereist
Gut: Sauberkeit und Komfort des Zimmers
Aufenthalt von 3 Nächten im Juli 2020
Antwort von Miles - Front Desk Supervisor am 19. Aug. 2020
Thank you very much for your review. We hope you stay with us again on your next visit.

8/10 – Gut

Robert

Aufenthalt von 1 Nacht im Juni 2020
Antwort von Miles - Front Desk Supervisor am 19. Aug. 2020
Thank you very much for your review. We hope you stay with us again on your next visit.

4/10 – Schlecht

Davina

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Komfort des Zimmers
iverpoil
Arrived at their apartments to sit there for more than an hour and wait for the apartment to get cleaned after coming inside the apartment the apartment stunk of fish and after you use the sink it’s stunk of sewers?Where we was waiting for the room to get finished we was screamed at by homeless people outside? We asked for a two bedroom apartment one of the bedroom didn’t even have doors on it? But apart from that it was okay very good location.
Aufenthalt von 1 Nacht im Juni 2020
Antwort von Miles - Front Desk Supervisor am 19. Aug. 2020
Please accept our apologies regarding your stay. We have moved buildings and we are no longer next to the Moorfields Station and there foot traffic. We hope we could entice you to stay with again again in our new building at Silkhouse Court on your next visit.

8/10 – Gut

Ashley

Aufenthalt von 3 Nächten im März 2020

8/10 – Gut

Lynn

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
3 day stay at DReam Water Street
Apartment was really nice and clean and well situated for everything we wanted to do. Only problems we had were; no instructions for the hob (which locked itself!) and it took talking to 2 people before we got that resolved;towel rail in bathroom didn't work which we didn't get resolved. Minor problems though which would not stop us staying there again. Reception is not manned till 11.30am so if planning to leave luggage when checking out be aware of that.
Aufenthalt von 3 Nächten im Februar 2020

8/10 – Gut

Jukka

Aufenthalt von 3 Nächten im Februar 2020

8/10 – Gut

Rachel

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2020

8/10 – Gut

Maariyah

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2020

8/10 – Gut

EUNSUK

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2020

2/10 – Ungenügend

Karol

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Look elsewhere
Check in person had little idea about the process or property. Was charged 20 for offsite parking. When I finally found it huge sign says “hotel parking 9$” best part, printed voucher useless since machine only and had to pay another 22 to get my car out. Empty hotel middle of the week was given room right on the floor level with construction by my window starting 8am. Wish I stayed elsewhere. Sent email to manager regarding parking refund and only received an apology. Booo
Aufenthalt von 1 Nacht im Januar 2020

10/10 – Hervorragend

Phillip

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Februar 2020

2/10 – Ungenügend

Verifizierter Reisender

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Hopeless!
Horrible! We would not recommend anyone to even put their foot into this place! We were a family of 5 staying there for 5 nights, and we all got a heavy breath because of mold and damp inside the apartment. All sills had ponds of water and mold and the problem got worse day by day during our stay. All in all an extremely bad experience. To increase our frustration even more, the manager did not refund an agreed discount to compensate for our stay at Dream Apartments, Water Street, Liverpool. Everybody considering staying there: Stay away!!!!!"
Aufenthalt von 5 Nächten im Oktober 2019

2/10 – Ungenügend

Verifizierter Reisender

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Anything but ‘Dream Apartments’ during our stay.
From checking in to checking out we faced disappointment. We queued for half an hour to check in with our two young children. The reception had a foul sewage smell and litter scattered on the carpet. Two male members of staff were behind the reception desk, I presume they were maintenance guys as they wore the company logo on the jacket. One of the men had no care but to swear infront of customers Including my two young children on how f@&/n thirsty he was. After queuing for what seemed a lifetime at 3:10pm our room wasn’t ready and was told to return in 20minutes. We retuned at 3:47 only for it still not to be ready. We agreed that if we could just drop our bags we’d return later. The corridors were very untidy with bags of unwashed sheets left on the corridor. Our room was cold and decided to put on the heating only to find the heater rested against a wall. (The wall bracket was broken) We also found a dirty mess of food and hair behind it. Our bedroom light wasn’t working. Was promised four twin beds, we had 2 twin beds an 1 very small double. There was also a sewage smell in the shower. We were unable to watch tv as there were no batteries in the remote control. We will not be recommending The Dream Apartments to anyone as it was far from what was advertised
The reception area
Aufenthalt von 1 Nacht im Januar 2020

2/10 – Ungenügend

Sandrine

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2020

6/10 – Okay

Verifizierter Reisender

Mit der Familie gereist
Gut: Personal & Service
房間比較大，但冬天沖涼就要快沖，不可以連續一個一個接住沖涼，因為到第二個沖涼沖到一半就開始變凍水，真的好凍。
Aufenthalt von 1 Nacht im Dezember 2019

8/10 – Gut

Marie

Aufenthalt von 2 Nächten im Dezember 2019

8/10 – Gut

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
All apartments not in one building so have to walk 10 minutes up street with suitcase, 250 pound security deposit taken off your card is a bit high. Apartment was lovely though
Aufenthalt von 2 Nächten im Dezember 2019

2/10 – Ungenügend

Daniel

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Disappointing stay
An overall disappointing stay, will definitely never stay here again and will not recommend to anyone!
A supposedly clean towel that we found in our room!
Aufenthalt von 3 Nächten im November 2019

8/10 – Gut

Karl

Mit einer Gruppe gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im November 2019

8/10 – Gut

Mr S J Marshall

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
The building has areas that are under construction, the lift is not available, and there was only 1 mirror in one of the bedrooms. A mirror in the bathroom would be advantageous
Aufenthalt von 2 Nächten im November 2019

10/10 – Hervorragend

Haydee

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excellent location
Lovely well equipped apartments in an excellent location within walking distance to all attractions
Aufenthalt von 3 Nächten im November 2019

4/10 – Schlecht

Verifizierter Reisender

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Personal & Service
Ved ankomst blev vi opkrævet £25 ekstra for at den tredje person i familien måtte sove i lejligheden selvom vi allerede havde bestilt et tre personers rum og betalt for alle tre. Receptionisten sagde at vi godt nok havde betalt for tre personer, men vi skulle betale hvis den tredje også skulle sove der, hvilket ikke nogen som helst mening giver. Man kan jo heller ikke betale for tre personer på et fly, men når man står og skal boarde så beder de om ekstra penge for at den tredje person også kan få et sæde ombord på flyet.. Vi endte dog med at betale, og dette bar sengen som vi havde betalt £25 ekstra for at få sat ind på værelset åbenbart..
Aufenthalt von 2 Nächten im November 2019

4/10 – Schlecht

Sandra

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 2 Nächten im November 2019

4/10 – Schlecht

Mervin

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Definitely not a dream apartment!
It was overall a disappointing stay. The hotel did not fulfil its advertised responsibility - I booked and paid more for a room with city view but there was’t such a room when i checked in. The check-in procedure was disappointing too - i was moved twice to get a room that would somewhat meet my booking requirement. All this took 2 hours to complete; and the reason for moving me the first time round was ludicrous viz. they claimed the assigned room had leakage issue but we were shocked to see another group stayed in the same first room the next day. While i was given a bigger room than what I had booked, presumably as a compensation, the room was not ready in that there missing lamp in the living room, no carpet, the second bathroom had water pressure issue thus rendered it usable; Imagined a family relying on one bathroom for the duration of a 5-day stay. More shockingly, the hotel was still under renovation and would by any definition be deemed unsuitable for human stay because of the dangling cables, dust, water leakages, paint smell and many other issues which i will not mentioned here. The dust condition had triggered sinusitis among all of us. There was also no lift, hotel guests would have to lugged all their luggages up to as high as 5 floors. Even though room cleaning service would be provided for guests who stay minimally 5 days, our room were not cleaned at all. Worst, there is no phone In the room, guest would have to walk to the reception get the hotel attention
Water seepage along the toilet wall
Water mark on the floor due to water seepage
Toilet ceiling show signs of water seepage
No mirror in the bathroom
Aufenthalt von 5 Nächten im Oktober 2019

8/10 – Gut

Gary

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Dream apartments Liverpool
I booked a 2 bed apartment for a Halloween ferry party in Liverpool, had 2 confirmations for such, then a third for a 1 bed apartment, called and emailed, no response, so rang the night before and they rang back, got the 1 bed changed back to a 2 bed, that was fine, traffic was a nightmare, however the postcode given was for their other apartments, so after changing in their toilets for the party had to make our way to ferry, passed our apartment, dropped our stuff and ran to ferry, now all this was bad, however when we got back, the apartment was exactly what we needed, had it’s few faults, shower loose, a bedroom heater not working, but is exactly what I wanted, large, we’ll equipped and warm, clean and nicely decorated, for the price of 1 hotel bedroom, I will be looking to these again when in town. 9/10
Aufenthalt von 1 Nacht im Oktober 2019

2/10 – Ungenügend

anouar

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit und Personal & Service
Appart hôtel à éviter !
Nous sommes arrivés à 15h, notre chambre n’étais pas prête alors que nous devions la récupérer à 15h, mais nous avons quand même fait l’enregistrement, avec un surplus de 25£ pour un cinquième lit, nous remarquerons plus tard que le tarif inscrit dans la chambre est de 20£ pour un 5eme lit, ensuite nous proposons de revenir 1h plus tard, à notre retour nous faisons face à une autre personne à l’accueil qui nous demande si l’on peut revenir 1h plus tard car notre chambre n’est pas encore nettoyé, je lui réponds que non car nous restons seulement une nuit et il est déjà 17h ! S’en suit de longues conversations où il nous explique de bonne foi qu’il n’y peut rien la chambre n’est pas nettoyé, je lui réponds aussi de bonne foi que ce n’est pas mon problème. Entre temps Notre chambre a changer 2 fois de numéro pour revenir sur le numéro que nous devions avoir dès le début ! Bref ce fut une horreur ! Cette appart’hotel est à éviter absolument ! Nous avons perdu énormément de temps alors que notre voyage était très court, seulement 1 nuit. De plus le linge sale est dans le couloir à proximité des chambres ! le personnel est plutôt accueillant mais la gestion de cette hôtel est une horreur ! Je n’y remettrais plus jamais les pieds dedans !
Aufenthalt von 1 Nacht im Oktober 2019

4/10 – Schlecht

Verifizierter Reisender

Mit der Familie gereist
Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good until something goes wrong.
Given one bedroom apartment instead of two bed for first night of our two night stay. Still awaiting partial refund for this nearly one week later. Apartments are nice and reception staff were helpful and polite, but if anything goes wrong communication from management is poor.
Aufenthalt von 2 Nächten im Oktober 2019

8/10 – Gut

Steven

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2019

8/10 – Gut

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
Well equipped and spacious apartment. Great location close to all amenities.
Aufenthalt von 3 Nächten im Oktober 2019

8/10 – Gut

Thomas

Aufenthalt von 2 Nächten im Oktober 2019

4/10 – Schlecht

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
I liked the size of the apartment it was tidy, I was very disappointed that there was no internet the the first night, I paid £40 for a party pack it wasn’t worth £40 i left on Thursday and they still have not released my deposit I was told it would be done straight away
Aufenthalt von 2 Nächten im Oktober 2019

10/10 – Hervorragend

Paul

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Liverpool Dream
Location of these apartments, walking distance to attractions in Liverpool. The apartment was spacious, clean and well equipped. The staff friendly and obliging. Parking proved a bit challenging.
Aufenthalt von 2 Nächten im September 2019

10/10 – Hervorragend

Louise

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Fantastic
Flat was lovely.vspotlessly clean. Just disappointed we were not staying for longer. Will definitely book again. Staff were friendly and helpful. Excellent location.
Aufenthalt von 1 Nacht im Oktober 2019

10/10 – Hervorragend

Cesar

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excellent place, but no elevator
The place was wonderful the bad part was that they did not have an elevator. So we had to bring a lot of baggage 4 floors. Not fun at all. Other then that was a wonderful place.
Aufenthalt von 2 Nächten im September 2019

8/10 – Gut

Guy

Aufenthalt von 1 Nacht im September 2019

4/10 – Schlecht

Harriet

Geschäftlich gereist, Mit einer Gruppe gereist
Gut: Personal & Service und Komfort des Zimmers
Aufenthalt von 2 Nächten im September 2019

8/10 – Gut

Jean

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im September 2019

8/10 – Gut

Valmir Roberto

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Bom apartamento, serviço deixa à desejar.
Ao chegarmos pedi informações sobre o café da manhã e fui informado que seria servido no apartamento, mas não foi servido nenhum dia (estava incluído na diária). Não tem elevador( isso eles avisam) e nem carregador para a bagagem. O apartamento é muito bom mas o serviço é fraco.
Aufenthalt von 5 Nächten im September 2019

6/10 – Okay

Tuva

Mit der Familie gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Good location, nice room and good beds, but there was absolutely no ventilation in our room, and there were no windows that could be opened. The humidity and lack of air got worse and worse during our three days stay. The receptionist was not helpful at all when we addressed this problem. It seemed like she did not believe us. We will never consider staying here again, and we will not recommend this place to anyone based on our experience. The bad service at the reception when we tried to get help with the lack of ventilation was the biggest problem. With so many good hotels in Liverpool, you will surely find a better place.
Aufenthalt von 3 Nächten im August 2019
Antwort von reception am 25. Sept. 2019
Good morning Tuva, thank you for your review. I do apologise for any issue you found during your stay. We will keep trying to improve our accommodation. Have a nice day,

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im September 2019

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very modern, spacious apartment with all the amenities. Although I did notice there was a lack of mirrors. There wasn’t any mirrors in the bathroom or en suite, only one in one of the bedrooms within the apartment. Very clean although noted and appreciate work was being taken out externally and internally in the apartment building. Very dusty and unclean windows but overall a fantastic stay and would definitely return!
Aufenthalt von 2 Nächten im August 2019

6/10 – Okay

Sarath

Mit der Familie gereist
Gut: Sauberkeit
Costly with more issues
1. No lift in the apartment 2. Charged extra for extra person saying extra bed 3. For additional member was given sofa bed instead of actual bed (so in our case no sofa to sit and relax) 4. One of the light was fault which shows the maintenance standards 5. No fan provided as there is no ventilation in bed room and it was difficult during summer
Aufenthalt von 1 Nacht im August 2019

10/10 – Hervorragend

Christian

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Went to a festival
Apartment was stunning really impressed especially as the reception & hallways look scruffy but to be fair it looks like work is being done. Also car park a bit too far away from actual building. Having said that we would definitely say again, providing we get our deposit back! Didn’t really like the fact you had to give a £150 deposit & wait a week to be refunded
Aufenthalt von 1 Nacht im August 2019

2/10 – Ungenügend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im August 2019