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Bewertungen von LeL Madalena GuestHouse

3 out of 5
LeL Madalena GuestHouse
Rua da Madalena 128, 1st floor, Lisbon

Bewertungen

8,0

Sehr gut

25 von insgesamt 64 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
21 von insgesamt 64 Gästebewertungen haben eine Bewertung von 8 - Gut" "
9 von insgesamt 64 Gästebewertungen haben eine Bewertung von 6 - Okay" "
6 von insgesamt 64 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
3 von insgesamt 64 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,2/10

Sauberkeit

8,0/10

Personal & Service

7,6/10

Ausstattung

7,6/10

Zustand der Unterkunft

7,8/10

Umweltfreundlichkeit

Bewertungen

4/10 – Schlecht

Estelle

Aufenthalt von 7 Nächten im Juli 2023

8/10 – Gut

Marianne

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Sauberkeit top, schönes Altbauzimmer, sehr zentral gelegen
Aufenthalt von 1 Nacht im April 2022

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Gemütlich und ruhig
Direkt in der Altstadt mit perfekter Anbindung in alle Richtungen und fußläufig nach Chiado und zum Hafengebiet.
Aufenthalt von 4 Nächten im November 2021

8/10 – Gut

Robert

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I very much enjoyed the convenience of being right downtown. It is on a busy street so street noise is noticeable at night. It is quite incognito from the outside which could be a plus. The concierge at the Memoria was very helpful with tourist suggestions. Would do it again.
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Camille

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful place
Aufenthalt von 4 Nächten im Mai 2024

10/10 – Hervorragend

Ewa

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im April 2024
Antwort von Team Lel Madalena Guest House am 4. Mai 2024
Dear Ewa Clair On behalf of our entire team at Memoria Lisboa FLH Hotels Lisbon, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate the needs of our guests. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at one of our FLH Hotels in a near future. Best regards,Team Lel Madalena Guest House FLH

8/10 – Gut

Rance

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The rooms were nice and the kitchen and water dispenser were very handy. It was very loud though with the people on the streets outside being able to hear clearly when sleeping, and everytime the water was used in any rooms the pipes made a very loud grinding sound which was very frustrating when trying to sleep. Good location though, close to many things.
Aufenthalt von 4 Nächten im April 2024
Antwort von Team Lel Madalena Guest House am 29. Apr. 2024
Dear We appreciate your valuable feedback and apologize for any inconvenience you faced. Your comments have been noted, and were actively working on improving our service. We value your input and hope to have the chance to provide an even better experience in the future.Kind Regards,Team Lel Madalena

6/10 – Okay

Yuk Yee Karen

Gut: Personal & Service
Aufenthalt von 4 Nächten im April 2024
Antwort von Madalena Guest House Team am 16. Apr. 2024
Dear Yuk Yee Karen,Thank you for your feedback! We appreciate that you stayed with us and we hope to welcome you back soon for another experience. With our best regards,Madalena Guest House Team

10/10 – Hervorragend

Orlando

Verbesserungswürdig: Sauberkeit
Aufenthalt von 4 Nächten im März 2024
Antwort von Team Lel Madalena FLH am 4. Apr. 2024
Dear Orlando,Thank you for taking the time to leave your comment. We are glad you enjoyed staying with us and we hope to see you again in a near future. Best regards,

10/10 – Hervorragend

Raniel

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location, great price, lots of added security to get in, and clean rooms. I like the shared kitchen, especially the water dispenser from the fridge. I got the single bedroom, and it is spacious if sharing with another person. There is a TV equipped with local channels and streaming service you have to input. The area is on the hilly side, but not too difficult to access. A few things that I didn’t like were how thin the walls are in the room. Imagine trying to get sleep but you can hear the next room talking almost clearly with every shuffle and movement. Also the shower was hard to figure out, but took several trial and errors. Overall it was a great experience, and would definitely lodge here again.
Aufenthalt von 3 Nächten im März 2024
Antwort von Team Lel Madalena FLH am 4. Apr. 2024
Dear Raniel,Thank you for leaving a comment about your experience at our hotel. We are very happy to know that you enjoyed your stay and our service. We will take your comment into account and we will resolve the situation as soon as possible. We hope to see you soon. Best regards

6/10 – Okay

Paul

Aufenthalt von 3 Nächten im März 2024
Antwort von Team Lel Madalena FLH am 4. Apr. 2024
Dear Paul,Thank you for taking the time to leave your comment. We are glad you enjoyed staying with us and we hope to see you again in a near future. Best regards, Team Lel Madalena Guest House

4/10 – Schlecht

Thomas Kristine

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
This property is not as it appears. While the units are nicely decorated, the location is convenient, and the staff is friendly (but located elsewhere), the positives end there. Cons: - The check-in experience was poor. I didn't receive any email with instructions and had to wait outside until someone let me in, only to find that I had to check-in at the hotel across the street. However, despite the frustrating process, the staff was excellent. - The building is run-down and almost seemed abandoned. Upon entering, there was discarded furniture and a completely dark foyer. Could not find lights anywhere. - The walls are paper-thin. I could hear the guests in the next room snoring. Pros: - Nicely decorated, but this is less appealing when you're uneasy about entering the building and can't sleep because you can hear your neighbor snoring. - Convenient location. - Clean.
Antwort von Team Lel Madalena FLH am 4. Apr. 2024
Dear Thomas,We appreciate the time you took to give us your feedback. We are very sorry to hear that your stay was not at the level that distinguishes the FLH Hotels. We hope that, in the future, you will give us another opportunity to host you and change your impression of Lel Madalena Guest HouseBest regards,

2/10 – Ungenügend

CHING YI

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 5 Nächten im Februar 2024
Antwort von Team Lel Madalena FLH am 25. Feb. 2024
Dear Ching,We appreciated the time you took to give us your honest opinion on your stay.We sincerely apologise if your stay did not meet your expectations,

4/10 – Schlecht

Nicolas Yannic

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Very noisy due to the busy street and the bars right below the rooms.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Team Lel Madalena FLH am 25. Feb. 2024
Dear Nicolas,We appreciated the time you took to give us your honest opinion on your stay and the comments regarding your accommodation. We sincerely apologize for any inconvenience caused during your stay.Thank you once again for staying with usKinldy,

10/10 – Hervorragend

juan

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The service. Very kine.
Aufenthalt von 1 Nacht im November 2023

10/10 – Hervorragend

Nadia

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location, very close to everything. Great stay.
Aufenthalt von 5 Nächten im Oktober 2023
Antwort von Team Lel Madalena FLH am 8. Nov. 2023
Dear Nadia,Thank you for your kind words. We're delighted you enjoyed your stay with us. It was a pleasure to have you with us. We look forward to welcome you again in a near future at one of our FLH Hotels.Best Regards,Team Lel Madalena FLH

6/10 – Okay

Elizabeth

Mit einer Gruppe gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
The room had a terrible sewer problem, with rancid smell coming up from the shower drain and toilet stool and creating an odor that was sickening. We arrived late at night so we could not leave and find somewhere else; we were there for just over 7 hours. We could not check out fast enough the next morning!
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Team Memória Lisboa FLH am 4. Nov. 2023
Dear Elizabeth,We appreciated the time you took to give us your honest opinion on your stay and the comments regarding your accommodation. We sincerely apologize for any inconvenience caused during your stay.We have taken note of the issues raised. We are working with the relevant teams to solve the matter and improve the conditions offered.Thank you once again for staying with us, and we hope that, in the future, you will give us another opportunity to host you and change your impression of Hotel Memória Lisboa. Best regards,Team Memória Lisboa FLH

10/10 – Hervorragend

Logan

Great property! Close to many different places. The room was nice. The only issue was we couldn’t get the bedroom door to lock. Other than that we had a great experience.
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Zego am 4. Nov. 2023
Dear Logan,Thank you for your positive feedback, we are glad you enjoyed your stay with us! We are looking forward to your next visit! Kind regards,Memória Lisboa FLH Team

10/10 – Hervorragend

Sandra

Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Zego am 4. Nov. 2023
Dear Sandra,Thank you for your positive feedback, we are glad you enjoyed your stay with us! We are looking forward to your next visit! Kind regards,Memória Lisboa FLH Team

6/10 – Okay

Yin Mei May

Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Zego am 4. Nov. 2023
Dear Yin Mei May, Thank you for your feedback, we are glad you enjoyed your stay with us! We are looking forward to your next visit! Kind regards,Memória Lisboa FLH Team

10/10 – Hervorragend

Laurie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
From the first greeting to our check out we had an absolutely wonderful stay. The staff at the MEMORIA hotel were so very kind and helpful and allowed us to store our luggage without me even having to ask. The guesthouse itself is bright and very clean and tastefully decorated! I would highly recommend anyone to stay here and I hope to come back soon!
Aufenthalt von 2 Nächten im September 2023
Antwort von Team Memória Lisboa FLH am 3. Okt. 2023
Dear Laurie,Thank you for your kind words. We're delighted you enjoyed your stay with us. It was a pleasure to have you with us. We look forward to welcome you again in a near future at one of our FLH Hotels.Best Regards,Team Memória Lisboa FLH

8/10 – Gut

Marialuisa

Mit dem Partner gereist
Gut: Personal & Service und Ausstattung
Ottima posizione,personale gentilissimo, pulizia sufficiente, in camera c'erano tutti i servizi essenziali, si può migliorare la gestione degli spazi comuni perché non c'erano regole e tutti ad esempio lasciavano tutto ovunque nel frigorifero. Per due giorni di pernottamento comunque assolutamente approvato e consigliato.
Aufenthalt von 2 Nächten im August 2023
Antwort von Team Memória Lisboa FLH am 3. Okt. 2023
Dear Marialuisa, On behalf of our entire team at Memoria Lisboa FLH Hotels Lisbon, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate the needs of our guests. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at one of our FLH Hotels in a near future. Best regards,Team Memória Lisboa FLH

10/10 – Hervorragend

Marwan

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It is a nice guesthouse , we enjoyed our stay!
Aufenthalt von 4 Nächten im Juli 2023

8/10 – Gut

Jaime

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great located
It was a little bit expensive considering that the building was old and rundown. A major negative point was the noise caused by the many vehicles driving by. Other than that, the location of the hotel was really convenient, it was clean and the front desk guys were kind and helpful with recommendations.
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Zego am 14. Juli 2023
Dear Jaime, Thank you for your words. We're delighted you enjoyed your stay with us. It was a pleasure to have you with us. We look forward to welcome you again in a near future at one of our FLH Hotels.Best Regards,Team Memória Lisboa FLH

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Fint hotell nert sentrum. Lett å sjekke inn, rent og god størrelse på rommet:) Koden til døren sluttet å funke en dag, men fikk rettet opp i dette på ennrask og enkel måte.
Aufenthalt von 4 Nächten im Mai 2023
Antwort von Zego am 14. Juli 2023
Dear,Thank you for your kind words. We're delighted you enjoyed your stay with us. It was a pleasure to have you with us. We look forward to welcome you again in a near future at one of our FLH Hotels.Best Regards,Team Memória Lisboa FLH

6/10 – Okay

Madison

Mit einer Gruppe gereist
Verbesserungswürdig: Ausstattung
Centrally situated, as everyone else has already stated! Nicely decorated as well. However, 1.) the moldy, mildewy, pungent smell drifting from the bathroom was inescapable. This is an extremely disappointing and unexpected feature of our guesthouse room that really soured our experience. 2.) The other comments are not kidding around when they say the walls are thin. You can hear absolutely every conversation and noise in the neighboring room, which can make sleep difficult. Bring earplugs. 3.) Even this was seemingly stated nowhere on the Guesthouse website, remember to check in at the Memoria hotel up the hill from the guesthouse. In addition, their directions to reach the guesthouse were very vague and sent us on a wild goose chase up and down the hill looking for the door to the guesthouse. You need three codes to get to your room. Heads up, the number on the (green) entrance door to the guesthouse is 128.
Aufenthalt von 2 Nächten im April 2023

8/10 – Gut

Kaisa-Maaria

Gut: Sauberkeit, Personal & Service und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
Pidin majoituspaikan huoneesta, kylpyhuoneesta ja hyvästä sängystä. Majapaikka oli sijainniltaan loistavassa paikassa, lähellä keskeisiä nähtävyyksiä. Harmillisesti keittiössä oli vesivahinko, mutta kiitollinen olen niin hienosta aamupalasta hotellilla. Ulkooven koodi ei myöskään välillä toiminut ja ovea piti pitää auki, mikä vähän aiheutti turvattomuutta. Kaikki meni kuitenkin näistä puolista huolimatta mukavasti ja olin iloinen matkasta.
Aufenthalt von 7 Nächten im März 2023
Antwort von Lel Guest House Madalena am 22. Apr. 2023
Dear Kaisa-Maaria,Thank you for your positive feedback, we are glad you enjoyed your stay with us!We are looking forward to your next visit!Kind regards,Lel Madalena Guest house Team

2/10 – Ungenügend

JAVIER ISAIAS

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Pésimo servicio
Jamás me mandaron la contraseña para ingresar, por lo tanto no pude entrar. Sigo esperando reembolso
Aufenthalt von 3 Nächten im Februar 2023

10/10 – Hervorragend

Alejandro

Aufenthalt von 1 Nacht im Februar 2023

8/10 – Gut

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Overall value for money, especially for tourists
I had a good stay at Lel Madalena---my room had an internal courtyard view that was nothing to speak of, but the bed and armchair were comfortable (although the rickety clothing rack in lieu of a wardrobe would not be that helpful---there are wall hooks though); the kitchen had an espresso machine and a water dispensing fridge (but no hot water kettle); and the shower pressure was good and everything clean. The only major minus was the spotty wifi, because I was on a working holiday. If I were just on holiday, I would not have minded as much. The GuestHouse is in a very convenient location---definitely get a bifana from up the street! The receptionists at the Memoria were helpful and the complimentary water and port were nice, but they originally gave me an access code that did not work, which was frustrating.
Aufenthalt von 1 Nacht im Februar 2023

8/10 – Gut

Maya

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Thin walls, but nice room
Lovely stay but walls are thin so you can hear everything
Aufenthalt von 4 Nächten im Januar 2023

6/10 – Okay

Gerard

Aufenthalt von 1 Nacht im Januar 2023

8/10 – Gut

Heidi

Aufenthalt von 1 Nacht im Dezember 2022

8/10 – Gut

Carol

Mit dem Partner gereist
This is the first time we have stayed in a GuestHouse. It is an unusual set up for getting keys to access the unit, which happened to be a few doors down the street. The hotel Memoria staff that kept the keys were very helpful in getting us settled. We are are thankful for that. With key pad access code and a key we felt secure. Our unit was in a renovated older building with 2 flights of stairs up. Though fairly small it had high ceilings and a large bright French door that opened on to a small wrought iron balcony that overlooked the street below. The bathroom was on the tiny side but it even had a shower. The bed and pillows were comfortable. The room was clean and well kept. The kitchen that was for all the suites was next door. It also had a key pad access. It was fairly well equipped with two ovens and full sized fridge. No stove top though. Groceries are found close by. The location was perfect for seeing the area by foot. However, they are several options for transportation. We bought a transit pass which covered most modes except for the metro and it worked well for us. Enjoyed our stay.

10/10 – Hervorragend

Sandra

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Parfait
Hébergement facile à trouver à partir de la station de métro Rossio. Super bien situé, propre, acceuillant.
Aufenthalt von 2 Nächten im Oktober 2022

8/10 – Gut

Lyly

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It is very well situated and great for a quick stay. There is also a shared kitchen and rest area, we did not used it but it looks really cute and cozy.
Aufenthalt von 1 Nacht im Oktober 2022

10/10 – Hervorragend

susan

Mit einer Gruppe gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Pretty room, nice comfortable bed, decent location
Aufenthalt von 3 Nächten im September 2022

6/10 – Okay

Sam

Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Sauberkeit
bathroom had bugs
Good location, was able to check in smoothly. The downside was our washroom had a big problem. I had to kill about 6-7 bugs during the course of our stay
Aufenthalt von 3 Nächten im September 2022

4/10 – Schlecht

Rachel

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Ausstattung
This hotel/guesthouse cannot manage the number of guests it currently has. When my boyfriend and I arrived, it took us over 20 minutes just to be seen by the front desk to check-in. Then once we went to our room it has clearly not been cleaned. The room was an absolute mess with the sheets as if they had just been slept in. The kitchen we waited in was dirty with trash bags piling up and smelt bad. We complained our room was not ready, just to be told to come back later. This is unacceptable if you have checked in a guest already. My boyfriend and I ended up waiting an entire hour after begging the cleaning lady to please clean our room next. The front desk never did anything else to check in with us or make sure we were satisfied after our horrendous check-in experience. Will never stay here again. For the price, there are many better options in Lisbon.
Aufenthalt von 1 Nacht im August 2022

6/10 – Okay

Dominique

Aufenthalt von 1 Nacht im September 2022

4/10 – Schlecht

Mario Esteban

Mit dem Partner gereist
Gut: Sauberkeit und Ausstattung
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
I received the wrong code for the doors, impossible to open my room door. Shower door leaks and create a flood in bathroom. the first solution offered was "towels to dry the floor". when i complaint in the second day, the responsible only want to "discuss the problem to find a solution". Finally, for the 3rd night they upgrade us and give a better room. Don't accept the room No 6
Aufenthalt von 3 Nächten im August 2022
Antwort von Diogo Aguiar am 14. Sept. 2022
Good afternoon Mr. Mario Esteban, We apreciate you took your time to give us your feedback, we're sorried that you had that problem in the bathroom. We are fixing the problems that you described, we recognize during your stay those issues and that's why we upgrate you to another bedroom.We're sorried for the incovenient caused and we hope you would visit us in the future.Thank youBest RegardsLel Madalena Guest House

8/10 – Gut

Zofia

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Good apartment in central location
Great location, although very noisy street. Easy to get everywhere in the city from here. Good size room, clean. Nice kitchen. Negative would be that no info was provided about check in - we had to call, and discovered we had to check in at another hotel down the street. We waited quite a while for this.
Aufenthalt von 2 Nächten im September 2022
Antwort von Diogo Aguiar am 14. Sept. 2022
Dear Zofia,Thank you for your feedback, it was our pleasure having you with us .We're glad you enjoyed your stay with us and we hope there's an oportunity for you to visit us in the future .Regarding the check-in informations, we sending you a message throw Expedia with the information needed for you to be ablle to check-in .Thank you for your visitBest RegardsLel Madalena Guest House

4/10 – Schlecht

nathalie

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
A éviter
Climatisation très très bruyante : impossible de dormir Tuyauterie lavabo , et wc très bruyante Pas de réception : il faut aller dans un autre hôtel pour avoir les codes d’entrée Bien placé
Aufenthalt von 1 Nacht im Juli 2022
Antwort von Lel GuestHouse Madalena am 18. Aug. 2022
Dear Nathalie We regret not having met your expectations, we appreciate your feedback so we know what we need to improve and make our guests' stay comfortable. We hope it will be possible to welcome you on a future visit to Lisbon. We wish you all the best.

8/10 – Gut

Lisa

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Location is perfect! The property was simple, clean and comfortable. We only stayed for a few nights, would recommend.
Aufenthalt von 2 Nächten im Juli 2022
Antwort von Lel GuestHouse Madalena am 18. Juli 2022
Dear Lisa, Thank you for your feedback, we are glad you enjoyed your stay with us! We look forward to your next visit! Kind regards,

10/10 – Hervorragend

Elizabeth

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We love the place. It was centrally located and air conditioned.
Aufenthalt von 1 Nacht im Juli 2022
Antwort von Lel GuestHouse Madalena am 18. Juli 2022
Dear Elizabeth, Thank you for your feedback, we are glad you enjoyed your stay with us! We look forward to your next visit! Kind regards,

10/10 – Hervorragend

Tanvi

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great room at a great price
Aufenthalt von 1 Nacht im Juni 2022
Antwort von Lel GuestHouse Madalena am 18. Juli 2022
Dear Tanvi, Thank you for your feedback, we are glad you enjoyed your stay with us! We look forward to your next visit! Kind regards,

10/10 – Hervorragend

Elizabeth

Mit dem Partner gereist
Gut: Personal & Service
It was a lovely place in the center of town. Everything was in walking distance and it was very clean. We also loved there was an air conditioner in the room.
Aufenthalt von 1 Nacht im Juni 2022
Antwort von Lel GuestHouse Madalena am 12. Juli 2022
Dear Elizabeth We are very happy that you liked our house, and we hope to welcome you on your next visit to Lisbon. We wish you all the best Kindly Lel GuestHouse Madalena

2/10 – Ungenügend

Nalani, Brooklyn

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The shower drain was not cleaned properly and it backed up so badly that it flooded two rooms. We tried to have the property manager work with us for a refund because we could not shower, but they refused to help us.
Aufenthalt von 1 Nacht im Juni 2022
Antwort von Lel GuestHouse am 28. Juni 2022
Dear Nalani Thank you very much for your feedback . But in fact, help was offered when you contacted us, but you did not accept that we sent the technician immediately to solve the problem. The next day we realised that it was not our fault for the clogged drain so we did not make the refund . we wish you all the best . Best regards Lel Guest Madalena

6/10 – Okay

yvonne

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We had a great 2 week vacation in Portugal. I enjoyed our stay at Madalena house but definitely some things to note. Room: We were in room #1. Request not to stay in this room #. This room is separate from the other 6 rooms in this guest house and open to the stair well. It was very noisy and you could hear every single person going up and down the steps at all hours of the night. The room was not very secure.The door had a flimsy small lock with a 1/2" gap and so much wiggle room, one firm push and the room would have been wide open, I did not feel totally secure especially when ppl kept propping the downstairs lobby area door open. The ad shows these beautiful large French doors that open onto a balcony and the street below but they do not open, they are broken, I even asked and was told not to open them. Parking: there is no onsite parking as noted in the ad. Beware the onstreet parking is very difficult, it is impossible to understand the Portuguese parking rules with risk of ticket and towing and the streets are very hilly so driving and Parking is a real challenge. We parked in the grocery store parking lot for 20euros daily. It was safe and secure but pricey. Location: Excellent, close to everything including groceries, Laundromat, downtown core. Air conditioning: excellent, worked almost too well, has a great remote to adjust yourself. Cleanliness-very clean, just a very strong perfume smell in the room that was overpowering.
Aufenthalt von 12 Nächten im Juni 2022
Antwort von Lel Guest House Madalena am 24. Juni 2022
Dear Yvonne We are happy that you enjoyed your stay. As for the security of your room, we have never had any problem with this, the door to the building is always closed. We are sorry that you made a lot of noise on the stairs, we understand that it disturbs your sleeping comfort. We did not know that the balcony door is not working as it should, we were not informed of this and no doubt it would have been resolved immediately and not the answer do not use it,because it makes no sense. We made it clear in the welcome message that we have no parking, the streets of Lisbon require you to pay to park and the vast majority are for residents only subject to towing, it was explained to you personally that. We suggest the nearest car park, it is not part of Lel Guest so the decision is up to the guest. I hope you can stay at another of our hotels and have a different idea in the future. All the best Kindly Lel GuestHouse Madalena

8/10 – Gut

Liisa

Aufenthalt von 1 Nacht im Juni 2022
Antwort von Lel GuestHouse Madalena am 28. Juni 2022
Dear Liisa Thank you very much for your review . I hope you enjoyed Lisbon All the best Kindly Lel GuestHouse Madalena