6/10 – Okay
Márton
17. Mai 2024
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Looks good but poor service/maintenance.
Very disappointing experience overall. We stayed for one night, based on the pictures it was a lovely & premium hotel. The build & furnishing in the rooms was mostly very good, the staff was nice and kind and the room had some good features like the bath tub, big shower, nice private pool and a gorgeus sunrise view. The food was also good, a little overproced though. However the service was not so great, they charged us 150000 rupia for getting to the hotel from the harbor. The ride was in these open-back cars much like on a safari and the roads were terrible quality, and the driver was driving very fast, so it was very bumpy and uncomfortable, even dangerous. When we arrived after a 10 minute ride we were getting off the car with our luggage and then the driver told us that we r not there yet, we just got some supplies that the hotel needed, then we needed to turn around and drive for another 15 minutes - I dont know why they could not tell us before or why do they need to get supplies when transporting guests when the car ride is very uncomfortable in itself. Sleeping in the room was very difficult, some insect or animal was on/in the roof and making constant noises through the night. The water in the taps/shower was very unstable, since the water tanks are further up the hill. There were also little quality problems in the room, like sticky bathroom door, stains on the sheets/bed, no stairs in the private pool. Overall I would have expected a much better for the money.
Márton
Aufenthalt von 1 Nacht im Mai 2024
