Fassade der Unterkunft

Bewertungen von Ossotel Legian Bali

4 out of 5
Ossotel Legian Bali
Jl. Padma Utara, Legian, Bali

Bewertungen

9,2

Wunderbar

396 von insgesamt 657 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
210 von insgesamt 657 Gästebewertungen haben eine Bewertung von 8 - Gut" "
37 von insgesamt 657 Gästebewertungen haben eine Bewertung von 6 - Okay" "
12 von insgesamt 657 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
2 von insgesamt 657 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,2/10

Sauberkeit

9,4/10

Personal & Service

9,0/10

Ausstattung

9,0/10

Zustand der Unterkunft

9,2/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Sven

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 14 Nächten im Oktober 2019
Antwort von Surya am 19. Nov. 2019
Dear Sven, thank you for taking your time to leave us with a great rating. It’s our pleasure to have you stay with us and glad to know that you had enjoyed the experience. We look forward to your next visit. Best regards, Surya.

10/10 – Hervorragend

Jimmy

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 13 Nächten im Oktober 2018
Antwort von Surya am 18. Okt. 2018
Dear Jimmy, thank you for taking your time to leave us with a great rating. It’s our pleasure to have you stay with us and glad to know that you had enjoyed the overall experience. We look forward to your next visit. Best regards, Surya.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im September 2018
Antwort von Surya am 15. Okt. 2018
Dear Anonymous, thank you for rate us with a very good rating. It’s our pleasure to have you stay with us and glad to know that you had enjoyed the experience. We look forward to your next visit. Best regards, Surya.

8/10 – Gut

Martin, Schweiz

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Hübsches, modernes Hotel unmittelbar in Strandnähe
Aufenthalt von 10 Nächten im September 2018
Antwort von Surya am 15. Okt. 2018
Dear Martin, thank you for taking your time to leave us with a review. It’s our pleasure to have you stay with us and glad to know that you had enjoyed the experience. We’d like to express our gratitude for your compliments to our location. We look forward to your next visit. Best regards, Surya.

6/10 – Okay

Ina+Basti, Bayern

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Komfort des Zimmers
Hotel in Strandnähe
Der Aufenthalt im Hotel war alles in einem okay. Das Hotel ist mitten im Geschehen (ringsum sind Kneipen, Restaurants, Shops usw..). Auch ein Strand ist (über einen hässlichen „Privatweg“ zu erreichen - dieser ist sehr ungepflegt, dreckig und ich möchte diesen nachts nicht unbedingt alleine gehen). Hier könnte mit wenig Mitteln eine Verbesserung erreicht werden! Der Strand ist leider voll mit Müll, überall laufen streunende Hunde umher - somit leider auch kein Pluspunkt an dieser Stelle. Die Mitarbeiter sind sehr nett und der Service ist gut. Die Tür wird einen aufgehalten, man erhält eine Erfrischung beim Check in und die Koffer werden einem aufs Zimmer getragen. Zudem steht im Zimmer kostenfrei Obst und ein Snack bereit - klasse! Das Essen: (leider hatten wir keine Verpflegung gebucht) ABER das Restaurant direkt neben/im Hotel ist genial!!! Tolles Ambiente, nettes Personal, tolle Cocktails und mega Essen! Daumen nach oben und eine absolute Empfehlung!! Die Einrichtung ist absolut ausreichend für das Preis-Leistungsverhältnis! Aber die Sauberkeit (vor allem im Bad) lässt zu wünschen übrig! Der Pool ist ein Blickfang, die Wassertemperatur ist angenehm und die Anlage sauber und gepflegt! Leider hat uns ein Mitarbeuter angesprochen und wollte unsere Zimmerkarte sehen (um zu prüfen ob wir tatsächlich hier eingecheckt sind)..das nervt natürlich. Nachts kann es laut werden, da der Wind durch die Gänge fegt! Alles in einem war es aber okay.
Aufenthalt von 1 Nacht im Februar 2018
Antwort von Surya am 27. Feb. 2018
Dear Ina+Basti, thank you very much for sharing your feedback. It’s our pleasure to have you stay with us and we are glad to know that you had enjoyed the experience. We’d like to express our gratitude for your compliments to our staff, restaurant, cleanliness, and not to mention our pool. However, we also noted your comment regarding the beach access and one of co-worker where we personally address the issue for further improvement. We take a lot of effort to personalize the service for our guest's individual needs. Once again, thank you for your very positive feedback and we look forward to your next visit. Best regards, Surya

10/10 – Hervorragend

Katrin, Thüringen

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Klein aber fein
Kleines Hotel, aber dafür sehr sauber und übersichtlich. Besonders zu empfehlen für Kurzaufenthalte oder denen, die den ganzen Tag unterwegs sind.
Aufenthalt von 13 Nächten im September 2017
Antwort von Wayan am 6. Okt. 2017
Dear Katrin, Thank you for your feedback. It’s indeed our pleasure to have you stay with us at Ossotel and I’m glad to know that you had enjoyed the experience. We aim to exceed guest expectations and always try to make it a most memorable one for our guests. Look forward to your next visit. regards, Wayan

10/10 – Hervorragend

Maike, Hannover, Deutschland

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Würde es auf jeden Fall weiter empfehlen!
Wir waren für 3 Tage in diesem Hotel! Alles war sehr sauber. Die Mitarbeiter waren super freundlich und hilfsbereit. Der Pool ist auch schön und super zum relaxen. Zum Strand waren es nur 2 Minuten durch einen kleinen Gang den man direkt vom Pool erreichte. Wir waren froh dass wir diese Hotel anstatt eines Hotels erster Reihe am Strand gewählt haben, da am Strand viel gebaut wird. Auch die Hotels erster Reihe am Strand sind durch eine Straße vom Dtrand entfernt. Diese Straße ist sehr befahren, laut und dreckig! Außerdem können die Touristen beim langgehen direkt auf die Hotelpools gucken! Mit dem Ossotel macht man somit alles richtig! Thanks again for having us! :)
Aufenthalt von 3 Nächten im September 2017
Antwort von Wayan am 17. Sept. 2017
Dear Maike, Thank you for writing your feedback which we value greatly. It’s indeed our pleasure to have you stay with us at Ossotel and I’m glad to know that you had enjoyed the experience. We aim to exceed guest expectations and always try to make it a most memorable one for our guests. I'd like to express our gratitude for your compliments to our staff who're super friendly and helpful. Look forward to your next visit. regards, Wayan

8/10 – Gut

Melanie , Munich

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice and clean hotel. Only a short walk from the beach. The pool area is great. We had a pool access room which was awesome. The staff is very nice, it was no problem to use the hotel pool on our departure date after the check out and to get a room for a shower.
Aufenthalt von 7 Nächten im August 2017
Antwort von Wayan am 4. Sept. 2017
Dear Melanie, Thank you for writing your feedback which we value greatly. It’s indeed our pleasure to have you stay with us at Ossotel and I’m glad to know that you had enjoyed the experience. We aim to exceed guest expectations and always try to make it a most memorable one for our guests. I'd like to express our gratitude for your compliments to our staff who're very nice. Look forward to your next visit. regards, Wayan

10/10 – Hervorragend

Markus

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Einfach Top!
Neues Hotel mit 66 komfortabel eingerichteten Zimmern, zentral in Legian gelegen. Sehr freundliche Mitarbeiter. Der Pool war sehr erfrischend da er von ca. April bis August im Schattenbereich des Gebäudes liegt. Dies war extrem angenehm. Neuwertige Liegen mit Kissen und Badetüchern. Durch einen schmalen Gang gelangt man zum Legian-Strand mit eigenem Liegen-Bereich mit Sonnenschirmen. Gutes Frühstücksbuffet mit zusätzlich wählbaren Eierspeisen und weiteren Gerichten ab Karte. Klimaanlage und WIFI haben sehr gut funktioniert, wobei anfänglich der Internetzugang nicht klappte. Die Mitarbeiter haben aber dies erledigt. Eigenes Restaurant, von denen gibt es aber auch genügend in unmittelbarer Nähe. Wir erhielten ein gratis Late-Check-Out bis 14:00 Uhr. Gerne wieder.
Dear Markus, Thank you for sharing your feedback which we value greatly. It’s indeed our pleasure to have you stay with us at Ossotel and we are glad to know that you had enjoyed the experience. We aim to exceed guest expectations and always try to make it a most memorable one for our guests. Once again, thank you for the the encouragement and look forward to welcome you back soon. regards, Wayan

8/10 – Gut

Christian, St. Gallen

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Hotel mit langem Pool
Wir haben das. Hotel als Einstieg für unsere Bali Ferien für drei Nächte gebucht. War tiptop dafür.
Antwort von Wayan am 16. Apr. 2017
Dear Christian, Thank you for sharing your feedback. It’s indeed our pleasure to have you stay with us and I’m glad to know that you had enjoyed the experience at Ossotel. We aim to exceed guest expectations and always try to make it a most memorable one for our guests. Look forward to your next visit. regards, Wayan

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Toller service, sehr freundlich und allgemein ein sehr gutes Preis Leistungs Verhältnis.
Antwort von Wayan am 10. Apr. 2017
Dear sir/madam, Thank you for sharing your feedback. It’s indeed our pleasure to have you stay with us and I’m glad to know that you had enjoyed the experience at Ossotel. We aim to exceed guest expectations and always try to make it a most memorable one for our guests. I’d like to express our great service. We look forward to your next visit. regards, Wayan

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Schönes Hotel in Strandnähe
Tolles Hotel, super Service, abwechslungsreiches Frühstück.
Antwort von Wayan am 20. Nov. 2016
Dear sir/madam, Thank you for writing your feedback which we value greatly. It’s our pleasure to have you stay with us and we are so glad to know that you had enjoyed the experience at Ossotel. It is our goal to consistently ensure our facilities and services are efficient to maintain our standard. We strive to provide friendly service, comfortable and modern accommodation to all of our guests. With your positive feedback, our team will certainly be motivated to strive and enhance further guest interactions. We’ll see you again soon. regards, Wayan

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Super Service
Wir waren 12 Tage in dem Hotel und die Freundlichkeit und Aufmerksamkeit des Personals sind kaum zu übertreffen. Alles war immer sauber und geputzt und es wurden alle Wünsche prompt erledigt. Das Frühstück im Restaurant an der Straße hat seinen ganz besonderen Flair. Wir werden auf jeden Fall wieder kommen.
Antwort von Wayan am 4. Nov. 2016
Dear sir/madam, Thank you for your kind feedback and endorsement of our products and services. It’s indeed our pleasure to have you stay with us at Ossotel and I’m glad to know that you had enjoyed the experience. We aim to exceed guest expectations and always try to make it a most memorable one for our guests. I’d like to express our gratitude for your compliments to our friendly staff. We look forward to welcome you back soon. regards, Wayan

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Gutes hotel am ziemlich vollen Strand
Schönes Zimmer direkt am Pool, Frühstücksowohl in der Auswahl als auch im Geschmack schlecht
Antwort von Wayan am 31. Okt. 2016
Dear sir/madam, Thank you for taking the time to sharing your feedback. It’s our pleasure to have you stay with us and we are glad to know that you had enjoyed the experience. We take a lot of effort to personalize the service for our guest's individual needs. Look forward to welcome you back soon. regards, Wayan

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
Oshotel Legian
Hotel ist sehr schön mit top Service, leider wird es durch die Umgebung etwas abgewertet! Dafür ist der Preis fair!
Antwort von Wayan am 25. Juli 2016
Dear sir/madam, Thank you for writing your feedback. It’s our pleasure to have you stay with us at Ossotel and I'm glad to know that you had enjoyed the experience. We aim to exceed guest expectations and always try to make it a most memorable one for our guests. Look forward to welcome you back soon. regards, Wayan

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Antwort von Wayan am 23. Apr. 2016
Dear sir/madam, It’s our pleasure to have you stay with us at Ossotel and I am glad to know that you had an enjoyable experience. We look forward to see you again soon. regards, Wayan

8/10 – Gut

Lisa

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Property was great & clean. Staff were very friendly & helpful. Food was delicious 😋. Great location. Our only issue was the bed in our particular room wasn’t very comfy, quite hard compared to what we are use too. Our friends bed next door was so much better.
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Surya am 26. Mai 2024
Warm greetings, Lisa! Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our property, found it clean, and appreciated the friendly and helpful staff. It's wonderful to know that you enjoyed the food and the convenient location as well. We apologize for the discomfort you experienced with the bed in your room. We will certainly look into this matter and make any necessary adjustments to ensure a more comfortable stay for our future guests. We value your feedback and hope to welcome you back for an even better experience in the future. Best regards, Surya.

10/10 – Hervorragend

Christine

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had a wonderful week at Ossotel last week. Great spot, lovely pool area and the beautiful beach and umbrellas a short walk. The staff were very helpful and couldn’t do enough for you.
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Surya am 16. Mai 2024
Warm greetings, Christine! Thank you so much for your wonderful review. We're delighted to hear that you had a fantastic week at Ossotel and enjoyed our pool area, the nearby beach, and our attentive staff. Our staff truly strives to provide exceptional service, and we're glad that they made your stay even more enjoyable. We look forward to welcoming you back for another memorable experience soon. Best regards, Surya.

8/10 – Gut

Yuet

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The shower and sink didn’t drain properly. The hotel was clean but showing some aging and needs some renovation. I have breakfast at the restaurant and they were always fantastic. The staff at the hotel were welcoming and helpful.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Surya am 6. Mai 2024
Warm greetings, Yuet! Thank you for sharing your feedback with us. We appreciate your positive remarks about our attentive staff and the delightful breakfast experience you had at our restaurant. We apologize for any inconvenience you experienced with the drainage in the shower and sink. Rest assured, we're taking steps to address these issues promptly, and your comments will certainly guide us in our ongoing efforts to enhance our guests' experiences. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay. Best regards, Surya.

10/10 – Hervorragend

Takenori

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This hotel is good enough, very clean room, comfortable bed, and delicious breakfast in a restaurant. Beach is close to hotel walk in about. 2 minutes.
Aufenthalt von 7 Nächten im April 2024
Antwort von Surya am 3. Mai 2024
Warm greetings, Takenori! Thank you for your wonderful review. We're delighted to hear that you enjoyed your stay with us, from the cleanliness and comfort of our rooms to the delicious breakfast offerings. It's great to know that our proximity to the beach added to your overall experience. We look forward to welcoming you back for another wonderful stay in the near future. Best regards, Surya.

8/10 – Gut

Maniyendra

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Food options breakfast same every morning Didn't get much choices it would be nice if we get other choices
Aufenthalt von 11 Nächten im März 2024
Antwort von Surya am 31. März 2024
Warm greetings, Maniyendra! Thank you for taking the time to share your feedback with us. We appreciate your valuable input regarding the breakfast options. Rest assured, we'll take your comments into consideration and work towards enhancing our offerings to provide a more varied and enjoyable dining experience for our guests. We hope to have the opportunity to welcome you back in the future and exceed your expectations. Best regards, Surya.

10/10 – Hervorragend

michael james

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great hotel stayed there twice now Staff are great Great location clean tidy at a good price The only down fall was the pool was very warm so not really refreshing after a day of shopping but it just is what it is out of the hotels control Highly recommend the rooms down on ground floor u walk out ur balcony and straigt into the pool good setup Will Def Stay Again
Aufenthalt von 8 Nächten im Februar 2024
Antwort von Surya am 8. März 2024
Warm greetings, Michael! Thank you so much for taking the time to share your positive experience with us. We are delighted to hear that you had a great stay at our hotel and appreciate your loyalty in choosing us twice. It's fantastic to know that you found our staff to be accommodating and enjoyed the convenient and tidy location at a reasonable price. We are also pleased to hear that you liked the ground-floor rooms with direct access to the pool – it's always rewarding to know when our guests appreciate the unique features of our setup. We appreciate your understanding regarding the pool temperature and want to assure you that we'll take your feedback into consideration as we continuously work to enhance our guests' experience. Your recommendation means a lot to us, and we look forward to welcoming you back for another enjoyable stay. Best regards, Surya.

8/10 – Gut

Angela May

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was a bit of a trek down the alley way to the beach. The area and hotel was nice and quiet. The pool was very warm
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Surya am 29. Feb. 2024
Warm greetings, Angela! Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your stay overall, and we appreciate your positive rating. It's wonderful to know that you found the area and the hotel to be nice and quiet. Creating a peaceful and comfortable environment for our guests is one of our top priorities. We understand that the walk down the alley to the beach may have been a bit of a trek for you. We value your input, and we'll certainly take this into consideration as we strive to enhance our guests' experiences. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay. Best regards, Surya.

10/10 – Hervorragend

YOUN SOO

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Surya am 18. Feb. 2024
Warm greetings, Youn Soo! Thank you for leaving us with an excellent rating. Look forward to welcoming you back soon. Best regards, Surya

10/10 – Hervorragend

james

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice sized rooms, great pool, now and well maintained
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Surya am 5. Feb. 2024
Warm greetings, James! Thank you so much for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed our rooms and pool. Our team works hard to ensure that our facilities are well-maintained, and it's rewarding to know that our efforts have contributed to your satisfaction. We appreciate your support and hope to have the pleasure of welcoming you back for another fantastic stay in the future. Best regards, Surya.

10/10 – Hervorragend

Kirsty

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Surya am 27. Jan. 2024
Warm greetings, Kirsty! Thank you for leaving us with an excellent rating. Look forward to welcoming you back soon. Best regards, Surya

10/10 – Hervorragend

Kellie

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Ossotel
Loved this hotel it was nice and quiet, we had a down stairs room that opened up to the pool,so we used the pool a lot ,the bathroom was lovely & staff were fantastic I highly recommended the steak at the restaurant.
Aufenthalt von 13 Nächten im Dezember 2023
Antwort von Surya am 14. Jan. 2024
Warm greetings, Kellie! Thank you so much for taking the time to share your wonderful experience with us. We are delighted to hear that you enjoyed your stay at Ossotel and found it nice and quiet. It's fantastic that you could take advantage of the pool, especially with the convenience of having a Deluxe Pool Access room that opened up to it. We're glad to hear that you appreciated the lovely bathroom and that our staff made a positive impression on you. Your recommendation of the steak at our restaurant is greatly appreciated. Providing excellent service is always our top priority, and it's rewarding to know we succeeded during your visit. We look forward to welcoming you back to Ossotel in the future. Best regards, Surya.

10/10 – Hervorragend

Kirsty

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 6 Nächten im Dezember 2023
Antwort von Surya am 13. Jan. 2024
Warm greetings, Kirsty! Thank you for leaving us with an excellent rating. Look forward to welcoming you back soon. Best regards, Surya.

8/10 – Gut

Scott

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Ossotel
Good hotel, great location. Only complaint was my fridge was too small and did not get very cold.
Aufenthalt von 6 Nächten im Dezember 2023
Antwort von Surya am 13. Jan. 2024
Warm greetings, Scott! Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your stay overall and appreciated the good aspects of our hotel, especially its great location. We apologize for any inconvenience caused by the size and cooling capacity of the fridge in your room. Your comments are valuable to us, and we will certainly look into improving this aspect to ensure a more comfortable experience for our guests in the future. We appreciate your constructive criticism and hope to have the opportunity to welcome you back for an even better experience. Best regards, Surya.

10/10 – Hervorragend

Amay

Aufenthalt von 4 Nächten im Dezember 2023
Antwort von Surya am 27. Jan. 2024
Warm greetings, Amay! Thank you for leaving us with an excellent rating. Look forward to welcoming you back soon. Best regards, Surya

10/10 – Hervorragend

Melody

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This is the second time I’ve stayed here. Phenomenal !!! Nice quiet, clean, modern, convenient, friendly, awesome place, and very reasonably priced. One thing they could do to improve would be to not hear the pool (too hot and not refreshing) and put shade over the pool, especially the little kids pool, but that’s it! 10/10 otherwise. Even for a birthday cake!!! Highly recommend if wanting to stay in Legian.
Aufenthalt von 7 Nächten im Dezember 2023
Antwort von Surya am 11. Dez. 2023
Warm greetings, Melody! Thank you so much for taking the time to share your wonderful feedback. We are delighted to hear that you had a phenomenal experience during your second stay with us. We appreciate your kind words regarding our quiet, clean, modern, and convenient facilities. It's wonderful to know that you found our staff friendly and that you had an awesome overall experience. We appreciate your constructive suggestion about the pool area, and we will definitely take it into consideration for future improvements. It's fantastic to hear that you had a great experience, even celebrating a birthday with us. We are grateful for your recommendation and look forward to welcoming you back very soon. Best regards, Surya.

10/10 – Hervorragend

Allisson, Helensburgh

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lovely 6 night stay at the Ossotel. This is our 2nd stay and we enjoyed it as much as the first time. We had a pool access room which we loved. The room is cool, clean and comfortable with good air con and wifi. The staff are friendly and very welcoming. The location is great with easy access to everything including a very short stroll to the beach. Would stay again.
Aufenthalt von 6 Nächten im November 2023
Antwort von Surya am 14. Nov. 2023
Warm greetings, Allisson! Thank you so much for taking the time to share your wonderful experience at Ossotel. We are glad to hear that you enjoyed your 6-night stay, especially since it was your second time with us. We are delighted to know that you loved your pool access room and found it cool, clean, and comfortable. Our team works hard to create a friendly and welcoming atmosphere, so it's heartening to hear that you found our staff to be just that. We appreciate your kind words, and we'll be sure to share your compliments with the entire team. We look forward to welcoming you back for your third visit and ensuring it's another fantastic stay. Best regards, Surya.

10/10 – Hervorragend

Kerry

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
All staff extremely kind, considerate and helpful always
Aufenthalt von 21 Nächten im Oktober 2023
Antwort von Surya am 5. Nov. 2023
Warm greetings, Kerry! Thank you for taking the time to share your positive review. We're delighted to hear that you had such a wonderful experience during your stay with us. Our dedicated team strives to provide exceptional service, and it's heartwarming to know that you found our staff to be extremely kind, considerate, and helpful throughout your visit. We look forward to welcoming you back in the future. Best regards, Surya.

10/10 – Hervorragend

hannah

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff were very kind and the hotel was very clean
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Surya am 31. Okt. 2023
Warm greetings, Hannah! Thank you for your feedback. We're delighted to hear that you had a wonderful experience with our kind and attentive staff. Maintaining a clean and comfortable environment for our guests is a top priority, and we're pleased to know that you found our hotel to be very clean. We hope to welcome you back soon for another enjoyable stay. Best regards, Surya.

8/10 – Gut

Satendra

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice big rooms, huge swimming pool, close to beach, staffs, food catering, room service, cleanliness, close to other eating places, security and reasonably priced.
Aufenthalt von 11 Nächten im Oktober 2023
Antwort von Surya am 31. Okt. 2023
Warm greetings, Satendra! Thank you for taking the time to share your thoughts. We're delighted to hear that you enjoyed our spacious rooms, our expansive swimming pool, and our proximity to the beach. It's wonderful that you found our staff, food catering, room service, and overall cleanliness to your liking. We're also pleased that you found us conveniently located near other dining options and that you felt secure during your stay. We appreciate your feedback and hope to have the pleasure of welcoming you back soon. Best regards, Surya.

10/10 – Hervorragend

Russell

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
.eveything great and lovely staff. Would stay again and recommend to others
Aufenthalt von 11 Nächten im Oktober 2023
Antwort von Surya am 31. Okt. 2023
Warm greetings, Russell! Thank you so much for your awesome review. We're delighted to hear that you had a 5-star experience during your stay. We take pride in our lovely staff and are delighted that you enjoyed everything. Your recommendation means a lot to us, and we can't wait to welcome you back for another fantastic stay in the future. Best regards, Surya.

10/10 – Hervorragend

Steven

Mit der Familie und kleinen Kindern gereist
Very friendly staff
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Surya am 18. Okt. 2023
Warm greetings, Steven! Thank you for taking the time to leave a review. We're delighted to hear that you had a great experience with our staff during your stay. Providing exceptional service is a top priority for us, and we're delighted to know that our team met your expectations. We hope to have the pleasure of welcoming you back in the near future. Best regards, Surya.

10/10 – Hervorragend

carl

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great place to stay, clean and comfy bed and house keeping do an excellent job cleaning your room.
Aufenthalt von 11 Nächten im September 2023
Antwort von Surya am 18. Okt. 2023
Warm greetings, Carl! Thank you for taking the time to share your wonderful review. We're delighted to hear that you had a great experience during your stay with us. Our team works hard to ensure our guests have a comfortable and clean environment, and we're pleased to see that our housekeeping team met your expectations. Your feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future. Best regards, Surya.

10/10 – Hervorragend

geir

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2023
Antwort von Surya am 18. Okt. 2023
Warm greetings, Geir! Thank you for leaving us with an excellent rating. Look forward to welcoming you back soon. Best regards, Surya.

10/10 – Hervorragend

Robert

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great property good location and excellent value for money
Aufenthalt von 1 Nacht im September 2023
Antwort von Surya am 18. Okt. 2023
Warm greetings, Robert! Thank you for taking the time to leave such a positive review. It's wonderful to know that you found our location convenient and that you felt you received excellent value for your money. Thank you once again for choosing Ossotel, and we look forward to welcoming you back soon. Best regards, Surya.

10/10 – Hervorragend

TREVOR

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 5 Nächten im August 2023
Antwort von Surya am 4. Sept. 2023
Warm greetings, Trevor! Thank you for sharing your feedback. It’s indeed our pleasure to have you stay with us and glad to know you enjoyed the overall experience. Look forward to welcoming you back soon. Best regards, Surya.

8/10 – Gut

Diane

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 14 Nächten im August 2023
Antwort von Surya am 28. Aug. 2023
Warm greetings, Diane! Thank you for sharing your feedback. It’s indeed our pleasure to have you stay with us and glad to know you enjoyed the experience. Look forward to welcoming you back soon. Best regards, Surya.

4/10 – Schlecht

Melissa

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
Our air conditioning filter in our room was absolutely disgusting. My partner had to clean it. The floors were stained and black mould on the tiles near bathroom. The glass in showers were not clean or our toilet. Also if your in bed by 10.30 bring earplugs because there’s a band on next door.
Aufenthalt von 1 Nacht im August 2023
Antwort von Surya am 28. Aug. 2023
Warm greetings, Melissa! Thank you for taking the time to share your feedback regarding your recent stay. We deeply apologize for the issues you encountered during your visit, and we appreciate your honesty as it helps us improve our services. We are truly sorry for the condition of your room, including the air conditioning filter and the cleanliness of the floors, bathroom tiles, showers, and toilet. This falls well below the standards we strive to uphold, and we are taking immediate action to address these concerns with our housekeeping and maintenance teams to ensure such incidents do not happen again. Your feedback is incredibly valuable to us, and we want to assure you that we are committed to making the necessary improvements to enhance the quality of our accommodations. If there's anything else you would like to share or discuss, please feel free to reach out directly.Once again, we apologize for the inconvenience you faced and thank you for bringing these issues to our attention. We hope you will consider giving us another chance to provide you with a better experience in the future.Best regards, Surya.

10/10 – Hervorragend

Jose Alas

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Perfect
Perfect place to stay
Aufenthalt von 3 Nächten im Mai 2023
Antwort von Surya am 19. Juni 2023
Warm greetings, Jose Alas! Thank you for taking the time to leave us this review. It’s indeed our pleasure to have you stay with us and glad to know you found us the perfect place to stay in Legian. Look forward to welcoming you back soon. Best regards, Surya.

6/10 – Okay

John

Aufenthalt von 3 Nächten im Mai 2023
Antwort von Surya am 14. Juli 2023
Warm greetings, John! Thank you for taking the time to share your feedback with us. We appreciate your rating and would love to know more about your experience. If there's anything specific you'd like to highlight or suggest for improvement, please feel free to share. We value your input and are committed to delivering a great stay for our guests. Best regards, Surya.

10/10 – Hervorragend

Jillian

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Thank you!
Aufenthalt von 4 Nächten im Mai 2023
Antwort von Surya am 19. Juni 2023
Warm greetings, Jillian! Thank you for sharing your feedback. It’s indeed our pleasure to have you stay with us and glad to know you enjoyed the overall experience. Look forward to welcoming you back soon. Best regards, Surya.

10/10 – Hervorragend

Catherine

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Super convenient location 5min walk from beach, close to all shops, clean, good value for money. We always stop here for last night if we have been staying in Gillis/Canggu/Ubud as closer to airport and we can get in last minute shopping etc.
Aufenthalt von 1 Nacht im April 2023
Antwort von Surya am 25. Mai 2023
Warm greetings, Catherine! Thank you so much for your kind review. We're delighted to hear that you found our location super convenient. We're also glad you found our place clean and a good value for your money. We appreciate your continued support and look forward to welcoming you back again soon. Best regards, Surya.

10/10 – Hervorragend

Catherine

Aufenthalt von 1 Nacht im April 2023
Antwort von Surya am 25. Mai 2023
Warm greetings, Catherine! Thank you for sharing your feedback. It’s indeed our pleasure to have you stay with us and glad to know you enjoyed the overall experience. Look forward to welcoming you back soon. Best regards, Surya.

10/10 – Hervorragend

Mikael

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im April 2023
Antwort von Surya am 25. Mai 2023
Warm greetings, Mikael! Thank you for sharing your feedback. It’s indeed our pleasure to have you stay with us and glad to know you enjoyed the overall experience. Look forward to welcoming you back soon. Best regards, Surya.

10/10 – Hervorragend

Debbie, Beverley

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Our group were extremely impressed with the excellent service from all staff. The property was beautiful and clean and we loved our pool access rooms. We were ripped off by a money changer and they helped us without any fuss. We will definitely be back.
Aufenthalt von 10 Nächten im März 2023
Antwort von Surya am 25. Mai 2023
Warm greetings, Debbie! Thank you so much for taking the time to share your wonderful experience with us. We're delighted to hear that you and your group were impressed with our excellent service and enjoyed the beautiful and clean property, as well as the pool access rooms. It's always our goal to provide a memorable stay for our guests. We can't wait to welcome you back in the future. Best regards, Surya.