8/10 â Gut
Kelly
Mit der Familie gereist
8. Aug. 2025
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I likes hotel and would stay here again. It's not walkable. The hotel was generally clean and staff friendly. I was disappointed with cleaning staff. There is a pamphlet in the room saying full clean on 5th day and orher than that basics on every second day. I stayed 6 nights and no one came into room to clean. I had housekeeping ask if we needed anythjng twice. I asked for towels and i brought dirty towels to the door. The next time asked them to take trash and i brought them trash to the door. I also asked desk for toilet paper and paper towels since no one came to replace. On day 5 housekeeper came at approx 1pm.We had just brought lunch back so we asked her if she could come back in 30 minutes. She said yes. We left room and left a tip for housekeeping. When i returned several hours later no cleaning was done but the tip was gone. I am not sure if this was a miscommunication with a different language. However, I do not understand why she entered, took the tip, then left without doing anything at all. Dirty towels on the counter and floor and sheets not changed nor was the bed made. I went down to the desk to let the clerk know what had happened and that i was confused why the housekeeping staff took the cash tip without doing anything. The desk clerk told me he would let the housekeeping manager know also said i could have late checkout 1pm. I had 3 knocks on door between 1150 and 1250 from 3 different cleaners. Obviously desk clerk didnt communicate to housekeeping staff
Kelly
Aufenthalt von 7 NĂ€chten im Juli 2025