Außenbereich

Bewertungen von Hampton Inn & Suites Albany Airport

2.5 out of 5
Hampton Inn & Suites Albany Airport
45 British American Blvd, Latham, NY

Bewertungen

8,4

Sehr gut

639 von insgesamt 1170 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
272 von insgesamt 1170 Gästebewertungen haben eine Bewertung von 8 - Gut" "
105 von insgesamt 1170 Gästebewertungen haben eine Bewertung von 6 - Okay" "
77 von insgesamt 1170 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
77 von insgesamt 1170 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,8/10

Sauberkeit

8,8/10

Personal & Service

8,4/10

Ausstattung

8,4/10

Zustand der Unterkunft

8,4/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Axel

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Alles ok, außer, dass der Swimmingpool außer Betrieb war.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von tg am 26. Okt. 2023
Vielen Dank, dass Sie bei uns geblieben sind. Ich freue mich, dass Sie Ihren Aufenthalt genossen haben. Wie Sie wissen, können wir nicht kontrollieren, wann etwas kaputt geht, aber wir würden uns freuen, Sie in Zukunft wieder bei uns begrüßen zu dürfen.

8/10 – Gut

John

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice spacious room
Aufenthalt von 2 Nächten im Mai 2024

6/10 – Okay

William

Gut: Personal & Service
The staff was very helpful and friendly. The hallway noise was load.
Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

Kurt

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Only one downside. Carpet was stained and needs replaced.
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Eric

Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Mark, Topeka

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Really great place. Clean, quiet, great staff, wonderful area. Terrible breakfast. Not sure what the meat was that looked like bacon, but it was not edible. Eggs were powered and the juice glasses were the size of a shot glass.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Sarah am 25. Mai 2024
Dear Mark, we appreciate your feedback. Thank you for choosing our hotel. I am happy that you enjoyed your stay with us. I do apologize for the quality of the breakfast foods. We do hope to be able to welcome you back as a guest again soon.

6/10 – Okay

Cynthia

Gut: Sauberkeit
Was very upset that the shuttle to airport would not begin until later in morning than I needed it. I booked airport hotel so that I could take the shuttle but had to pay for Uber even though shuttle van was right there. Nobody would drive it for us.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von SS am 25. Mai 2024
Dear Cynthia, I do apologize for the inconvenience of our hotel shuttle services hours. Unfortunately, before our shuttle hours, we do not have staff available to assist with the transportation for you. I do hope that you would give us another chance and we will be able to welcome you back when you are in our area again.

8/10 – Gut

Cynthia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It was clean and good for a night's stay. The hot water at breakfast was actually hot, which I really liked!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sarah am 25. Mai 2024
Dear Cynthia, I appreciate your positive feedback about our hotel. I am very pleased to hear that you enjoyed your stay with us. We look forward to welcoming you back as a guest in our hotel.

4/10 – Schlecht

Trevor

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Very dirty room. Would like a full refund!!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sarah am 25. Mai 2024
Dear Trevor, I am sorry to hear that your stay did not meet your expectations. Unfortunately, we are not able to refund your stay. We did try to rectify the situation by offering you to change rooms, in which you have declined that offer. If you would like to discuss this more in detail, please call the hotel.

10/10 – Hervorragend

marcel

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sarah am 25. Mai 2024
Dear Marcel, thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay with us. I'm looking forward to having you again as a guest in our hotel.

4/10 – Schlecht

Nancy

Mit der Familie gereist
Verbesserungswürdig: Personal & Service
Room was supposed to be serviced every two days. Checked in Thursday. No service on Saturday and had to argue to get service on Sunday. Bathroom sink had virtually no water pressure...water trickled out. Climate control system in room didn't work well. Television-no channel guide provided in room. The remote had no "guide" button. Discovered the TV guide channels by accident. Very difficult to get to the channels with the remote. Whole system needs upgrade.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von SS am 25. Mai 2024
Dear Nancy, I am sorry for the inconvenience of not having your room services on that Saturday. Unfortunately, when guest have a sign on their doors in the morning, our staff does not go in rooms.

10/10 – Hervorragend

Helen

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
staff was excellent Transportation to airport was very convenient
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sarah am 25. Mai 2024
Dear Helen, Thank you for your positive feedback about your stay and our property. We truly appreciate your business and trust in us. I am very happy to hear that our staff and services met your needs and expectations. We look forward to welcoming you back in the hotel in the near future.

8/10 – Gut

Rmar, Bronx

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It was a great stay, would have been even better if the breakfast was better. Quiet , clean and comfy. A better breakfast would be a way better rating. !!
Aufenthalt von 2 Nächten im Mai 2024

8/10 – Gut

Melvelyn

Gut: Personal & Service und Zustand der Unterkunft
Low stock on fridges
Aufenthalt von 1 Nacht im Februar 2024

6/10 – Okay

Melvelyn

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The ac is to low. All times I’ve been there if gets way to hot.
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

AMBER

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sarah am 18. Mai 2024
Dear Amber, Thank you for your positive review. I am very happy to hear that you enjoyed your stay with us. We look forward to welcoming you back as a guest in our hotel.

6/10 – Okay

Shannen

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Room was very small and the ac was very loud. Otherwise it was clean
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sarah am 18. Mai 2024
Dear Shannen, I am sorry for the inconvenience of the room being small and the issue with the ac being loud, but I am very pleased to hear that you enjoyed your stay with us. We hope to be able to welcome you back again, as a guest in our hotel.

10/10 – Hervorragend

Karen

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very nice staff, nice breakfast
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sarah am 16. Mai 2024
Dear Karen, I appreciate your positive feedback about our hotel. I am very happy that you have a very positive experience with our staff and our amenities. We hope to be able to welcome you back in your future travels back this area.

4/10 – Schlecht

Gina

Gut: Personal & Service
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Elizabeth

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Ausstattung und Zustand der Unterkunft
Very friendly lady who checked us in, clean room
Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

Micky

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
TV offering was not good. The guide said one thing and when the channel was selected, something else was showing.
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Janice

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very friendly staff. Convenient location for travelers.
Aufenthalt von 1 Nacht im Mai 2024

6/10 – Okay

Gayle, Heber

Verbesserungswürdig: Ausstattung
Very difficult to find from the airport. No restaurant in the hotel and only one fast food restaurant nearby.
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Dave

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Close to the airport. Nice clean facility. Friendly staff.
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Pamela

Mit der Familie und kleinen Kindern gereist, Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everyone was so helpful and friendly I definitely will be back
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

Amy

Aufenthalt von 2 Nächten im Januar 2024

6/10 – Okay

Chris

Mit der Familie gereist
Verbesserungswürdig: Ausstattung
Looked like room was updated but toilet was old with rust inside bowl, there clearly was a mat that taken off the inside of the bathtub , bed mattress was like cardboard
Aufenthalt von 2 Nächten im Mai 2024

8/10 – Gut

Mart

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Breakfast could have been better.
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Matthew

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
When I’m researching a hotel, I like to read other reviews. I am looking for a review that mentions cockroaches. That is the dealbreaker. One review with cockroaches and I’m out. I didn’t see any review for this hotel for cockroaches so I went ahead and booked it and I’m glad I did. I didn’t see any cockroaches or any other bugs. The staff was extremely friendly, even having a tiny screwdriver on hand so that I could fix my glasses. There was coffee out that was nice and hot anytime I wanted it. The breakfast was breakfast. Not great not bad. I heard somebody complaining when I got there, but the staff seemed very willing to help so I thought that was promising. I think when staying at hotels people expect perfection and that’s just not realistic. This place isn’t perfect, but it was a great place to stay for two nights. I would stay there again. I would bring my partner with me.
Aufenthalt von 2 Nächten im Mai 2024

6/10 – Okay

Joseph A

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
Very disappointed that the pool was not an available when we partially chose this hotel because of the pool for my 8 yr old.
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Jessie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Sarah am 4. Mai 2024
Thank you for your review of your stay. I am glad that you enjoyed your stay with us. We are looking forward to welcoming you back to our hotel in the near future.

8/10 – Gut

Constance

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Needs some upgrades
Aufenthalt von 2 Nächten im März 2024
Antwort von Sarah am 4. Mai 2024
Thank you for your candid feedback of your stay. I am glad that overall, you enjoyed your stay with us. I am sorry for any inconvenience of the things that need to be upgraded. We hope you give us another chance to serve you.

8/10 – Gut

Thomas

Aufenthalt von 1 Nacht im April 2024
Antwort von Sarah am 25. Mai 2024
Thank you for taking your time to review our property. We truly appreciate your business and trust in us. I am happy to hear our services has met your expectations. We look forward to welcoming you back to our hotel in the future.

2/10 – Ungenügend

Rebecca

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I have visited this hotel many times over the years and have referred friends and family here. This time I had a prepaid room at the end of a long day of travels and arrived late - called ahead to make sure they knew I was coming and room was held. I arrived at almost midnight to a room that was saturated with cigarette smoke. It had obviously been a smoking room that wasn’t stripped - it made me want to vomit to be in there. I called the front desk and was told the hotel was sold out and sorry. Do not stay in room 406 if you are a nonsmoker. Wanted to take a bath but found pubic hair and grit in the tub so opted out. Fortunately I had a small can of Lysol with me. Between that and the bathroom exhaust fan I made through the night. The horrible coffee on the way out was a bonus. So disappointed and no compensation offered. Sad.
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

edward, syracuse

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
A better than expected place to stay
Aufenthalt von 3 Nächten im April 2024
Antwort von Sarah am 30. Apr. 2024
Dear Edward, Thank you for your review. I am very pleased to hear that you enjoyed your stay with us. We are looking forward to welcoming you back to the hotel as a guest in the near future.

8/10 – Gut

Lily

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great staff at checkin and the room was great. Clean and updated. The breakfast was not good. Bacon was not real bacon. People were throwing it away. Toaster don’t work. Muffins were from fridge and stale.
Aufenthalt von 1 Nacht im April 2024
Antwort von Sarah am 30. Apr. 2024
Dear Lily, thank you for taking time to review your stay with us. I am happy to hear that our staff made your stay pleasant. I am disappointed to hear that the breakfast selection was not up to par. I hope to see you again as a guest in our hotel.

6/10 – Okay

Dave

Gut: Zustand der Unterkunft
When I checked in an asked if they had coffee early in morning because we had an early flight to Florida. They said yes /24 hours. 2:30 am I go down to lobby for coffee, one was empty and the other was ice cold
Aufenthalt von 1 Nacht im April 2024
Antwort von SS am 4. Mai 2024
Thank you for your candid feedback. I do apologize for the coffee not being up to par. I have passed that information along to the personnel concerned. We hope you give us another chance to make it right.

10/10 – Hervorragend

MARK

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Sarah am 25. Apr. 2024
Thank you for your review. I am glad that you enjoyed your stay with us. We look forward to seeing you again as a guest in our hotel.

10/10 – Hervorragend

Andrea

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
They was very nice and the front representative was very helpful.
Aufenthalt von 1 Nacht im April 2024
Antwort von SS am 25. Apr. 2024
Dear Andrea, Thank you for your kind words. We appreciate your business and your trust in us. We are very happy to hear that you enjoyed your stay with us.

6/10 – Okay

Yvan

Mit dem Partner gereist
Gut: Ausstattung
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Pas à la hauteur des Hampton Inn
Aufenthalt von 1 Nacht im April 2024
Antwort von SS am 4. Mai 2024
I am very disappointed to hear that our services did not meet your expectations of Hampton Inns. We hope you give us another chance, and we be able to welcome you back in the hotel again as a guest.

2/10 – Ungenügend

Christopher

Geschäftlich gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Carpets are worn, faucets leak, hvac is old and noisy, front desk staff unable or unwilling to provide a pillow for the hide a bed for my son. “We don’t have any extra pillows” is what I was told. A hotel without an extra pillow should tell you all you need to know.
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Joanne

Mit der Familie gereist
Gut: Ausstattung
Very clean.Staff was very kind and knowledgeable
Aufenthalt von 1 Nacht im April 2024
Antwort von Sarah am 25. Apr. 2024
Dear Joanne, Thank you for your review of your stay with us. We truly appreciate your feedback. We look forward to welcoming you back as a guest.

8/10 – Gut

Diane

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice place. Clean.
Aufenthalt von 1 Nacht im Januar 2024

6/10 – Okay

Thomas

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Rooms were not very nice, carpet was pulling up off floor, coat rack pulling out of the wall, needs renovation and updating
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Klementina

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Excellent
Aufenthalt von 1 Nacht im April 2024
Antwort von Sarah am 4. Mai 2024
Thank you for your review of our property. Thank you for choosing to stay with us, and we are very happy to hear that you enjoyed your stay. Looking forward to seeing you again.

10/10 – Hervorragend

jeanette

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Sarah am 30. Apr. 2024
Thank you for your review and choosing our hotel. I am happy that you enjoyed your stay, and I am looking forward to having you again as a guest in our hotel.

10/10 – Hervorragend

sara

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Overall it was a good experience
Aufenthalt von 2 Nächten im April 2024
Antwort von Sarah am 4. Mai 2024
Thank you for your review of your stay. I am glad that overall, your experience with us was a good one. Hope to be able to serve you again, when you are traveling this way again.

10/10 – Hervorragend

Mary

Mit der Familie gereist
Good
Aufenthalt von 1 Nacht im April 2024
Antwort von Sarah am 4. Mai 2024
Dear Mary, truly appreciate your business and your trust in us. I am very happy that our hotel has met your expectations and needs. Hope to be able to welcome you again in the near future.

2/10 – Ungenügend

Catherine

Mit einer Gruppe gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Aucune eau chaude Refus de relocalisation Refus de remboursement Mauvaise information reçue du personnel
Aufenthalt von 1 Nacht im April 2024

2/10 – Ungenügend

Richard

We were sent to the 4th floor where outside of our room the ceiling must have had a leak and there was an awful smell and fans trying to dry the carpet. There was no hot water to shower in the morning. Awful experience
Aufenthalt von 1 Nacht im April 2024