Alle angezeigten Bewertungen beruhen auf Erfahrungen echter Gäste. Nur Reisende, die ihre Unterkunft bei uns gebucht haben, können eine Bewertung abgeben. Wir überprüfen Bewertungen gemäß unseren Richtlinien und veröffentlichen alle Bewertungen, ob positiv oder negativ.Weitere InformationenWird in einem neuen Fenster geöffnet
87 von insgesamt 672 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
10 – Hervorragend
87
89 von insgesamt 672 Gästebewertungen haben eine Bewertung von 8 - Gut" "
8 – Gut
89
119 von insgesamt 672 Gästebewertungen haben eine Bewertung von 6 - Okay" "
6 – Okay
119
132 von insgesamt 672 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
4 – Schlecht
132
245 von insgesamt 672 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "
2 – Ungenügend
245
5,2/10
Sauberkeit
6,2/10
Personal & Service
5,0/10
Ausstattung
5,0/10
Zustand der Unterkunft
5,2/10
Umweltfreundlichkeit
Bewertungen
8/10 – Gut
marie , Frankfurt Germany
4. Sept. 2017
Gut: Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
Nice Hotel 10 Minutes to the Strip
The Hotel was really nice. It was a big room with a Kitchen and Sofa. A big bed and small bathroom.
Unfortunately the fridge was to loud! And the floor was dirty! My socks were black after wearing them.
There was no real breakfast which was bad because we booked it and a muffin and coffee to Go is not what i expected.
marie
Aufenthalt von 2 Nächten im September 2017
Antwort von General Manager am 6. Sept. 2017
Marie, thanks for being our guest at Extended Stay America. We are glad you had a comfortable stay and liked our location. That being said, we are sorry for the noise and cleanliness issue you experienced while here. Your concerns will be shared with the respective teams in an effort to improve our service and facilities. We hope you will consider and give us an opportunity to serve you in the near future.
Sincerely,
General Manager
10/10 – Hervorragend
Elena
Mit der Familie gereist
26. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
👍
Elena
Aufenthalt von 6 Nächten im Mai 2024
8/10 – Gut
Ceasar
Geschäftlich gereist, Mit einer Gruppe gereist
24. Mai 2024
Gut: Sauberkeit und Personal & Service
Overall ok but a couple things could b improved
Ceasar
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Management am 25. Mai 2024
Dear Ceasar, Thank you for choosing Extended Stay America and taking the time to post a review. We're glad that your stay was satisfactory overall, and we appreciate you letting us know we have room for improvement. We hope to welcome you back for an even better experience in the future.Sincerely,Hotel Management
2/10 – Ungenügend
E
20. Mai 2024
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
E
Aufenthalt von 7 Nächten im Mai 2024
6/10 – Okay
michael
Mit der Familie gereist
14. Mai 2024
Gut: Personal & Service
i liked the the other property closer to the airport
michael
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Hotel Management am 15. Mai 2024
Dear michael, Thank you for sharing your feedback. We appreciate your preference for a property closer to the airport. We understand that proximity to certain locations is important for our guests' convenience. Should your travels bring you back to the area, we hope you'll consider staying with us again. We're committed to providing comfortable accommodations and excellent service for all our guests' needs. Safe travels!Sincerely,Hotel Management
2/10 – Ungenügend
Frank
30. Apr. 2024
POS WOULDN'T ACCEPT MY PAYMENT AND YOU CHARGED ME A $100 PENALTY
I already told you I would never book through Expedia ever again or patronize Extended Stay America ever again.
Frank
Aufenthalt von 26 Nächten im April 2024
Antwort von Hotel Management am 1. Mai 2024
Dear Frank, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
2/10 – Ungenügend
Janelle
Mit dem Partner gereist
29. Apr. 2024
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The bathrom door had a hole through it. Shower wallpaper was coming off. The towels had stains all over them. Tv in the room didnt work. The fridge had a horrible smell. The housekeeper was rude. She was practically kicking us out 2hrs before check out. She literally stood outside the door. Talked to her colleague in Spanish about us still being there thinking i probably didn't understand what she was saying.
Janelle
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Management am 29. Apr. 2024
Dear Janelle, Thank you for choosing us and sharing your remarks. We regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. While we address the problems so they are attended carefully in the future, please allow us another occasion to host and give you the flawless stay you deserve! Sincerely,Hotel Management
10/10 – Hervorragend
phillip
28. Apr. 2024
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
phillip
Aufenthalt von 1 Nacht im April 2024
6/10 – Okay
Ronaldo
22. Apr. 2024
Ronaldo
Aufenthalt von 7 Nächten im März 2024
6/10 – Okay
Ronaldo
Mit der Familie gereist
22. Apr. 2024
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Like - very nice concept.
Dislike - key card system is faulty,
facilities, rooms, fixtures need maintenance,
outdoor garbage/trash bins should be covered.
Ronaldo
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Management am 24. Apr. 2024
Dear Ronaldo, Thank you for reviewing our hotel. It is nice to know you had a satisfactory time and enjoyed your time with us. We appreciate you pointing out specific items you loved and areas where we can improve. Also, we are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Your remarks for updates are shared with our concerned staff for action. Please stay again so we can provide you with a more satisfying experience. Sincerely,Hotel Management
6/10 – Okay
Ronaldo
Mit der Familie gereist
22. Apr. 2024
Gut: Personal & Service und Ausstattung
The door to the room was unsafe, we had constant problems with the keys. The hallways were dirty and trash bins in the hallways were not covered and unsanitary. The furniture in the rooms was outdated, broken and not in good condition. The kitchen and bathroom sinks and bathtub drain very slowly. The air condition vent was filthy. There were roaches in the room. Noise from other guests throughout the night. The key does not work to enter then door to the laundry room. The grab and go breakfast is very limited, is depleted quickly and does not provide good choices.
Ronaldo
Aufenthalt von 5 Nächten im April 2024
Antwort von Hotel Management am 24. Apr. 2024
Dear Ronaldo, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us to host another occasion and provide you with the seamless stay you deserve!Sincerely,Hotel Management
2/10 – Ungenügend
kevin
22. Apr. 2024
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Not friendly staff
kevin
Aufenthalt von 7 Nächten im April 2024
Antwort von Hotel Management am 25. Apr. 2024
Dear Kevin, Thank you for being our guest. Our staff is well-trained to keep guests happy and help them to enjoy their hotel moments. However, please accept our apologies for the unattentive behavior shown by our team members in handling your concern. Let us check with the team and work on the issues so this never repeats. Apart from this, we hope you have a comfortable stay. Please consider us again; we hope to provide you a much more enjoyable experience on your next visit.Sincerely, Hotel Management
2/10 – Ungenügend
Samuel
Mit der Familie und kleinen Kindern gereist
21. Apr. 2024
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This property is falsely advertised on Expedia. The pictures are very deceiving as to what property and rooms look like. I booked a non smoking hotel and the room had a disgusting cigarette odor. The floors were dirty. The fridge was not clean. The restroom light did not work and the toilet had poop in it. We immediately walked out and asked the front desk clerk to refund the money because we were not staying in that disgusting room but she refused to refund any money. I will never book another room in an Extended Stay America. I wish I could give this hotel 0 stars!
Samuel
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Management am 25. Apr. 2024
Dear Samuel, Please accept our sincere apologies for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. After checking with the team, it is found that the refund has already been initiated and might be reflected in your account soon. We're committed to earning back your trust and becoming your go-to hotel in the area.Sincerely,Hotel Management
8/10 – Gut
Veeresh
21. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Veeresh
Aufenthalt von 1 Nacht im April 2024
10/10 – Hervorragend
Carla
18. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Carla
Aufenthalt von 7 Nächten im April 2024
6/10 – Okay
Teddy
16. Apr. 2024
Teddy
Aufenthalt von 2 Nächten im April 2024
10/10 – Hervorragend
Martin
Mit der Familie gereist
15. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Just grate in all service and location
Martin
Aufenthalt von 8 Nächten im April 2024
2/10 – Ungenügend
Maria Lorraine
Mit der Familie gereist
8. Apr. 2024
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The bathroom is dirty
Maria Lorraine
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Management am 9. Apr. 2024
Dear Maria, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the cleanliness of the bathroom, which was overlooked during your room preparations. We will address this with our team to ensure rooms are checked so everything is in order as we proceed. Please return, and we will make your next stay with us outstanding.Sincerely,Hotel Management
10/10 – Hervorragend
james
Mit der Familie gereist
6. Apr. 2024
Gut: Sauberkeit, Personal & Service und Ausstattung
Property looks a little dated but it’s nice to be away from the Strip. Within walking distance of Walgreens and dining!
james
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Management am 7. Apr. 2024
Dear james, Thank you for choosing Extended Stay America and sharing your experience. We're glad you enjoyed your suite, which offers a home-like place with lots of room to relax in the best-suited location. Please see us again; we will warmly welcome you! Sincerely,Hotel Management
2/10 – Ungenügend
Izik
31. März 2024
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The worst place in Las Vegas to stay
Izik
Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Management am 2. Apr. 2024
Dear Izik, Thank you for selecting us and sharing your remarks. Our main focus is always on the customer service and its satisfaction. However, we regret the inconvenience caused. Further, we are discussing with our team to find out what went wrong and that it should be handled carefully. Please give us another opportunity to provide a better experience on your next visit to the city.Sincerely,Hotel Management
2/10 – Ungenügend
Debra
Mit der Familie gereist
31. März 2024
Gut: Sauberkeit und Ausstattung
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Awful!! We had a double bed not a queen. The bathroom had urine on the floor and we had to clean it up! The couch was so uncomfortable and hard!! Will definitely not come back to this one!
Debra
Antwort von Hotel Management am 1. Apr. 2024
Dear Debra, Thank you for your recent visit and your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. We appreciate you bringing this to our attention as we continually strive to improve. We value you as a guest and would love the opportunity to provide you with the hospitality you deserve, which you have come to expect from our brand. Thank you again, and we wish you all the best.Sincerely,Hotel Management
6/10 – Okay
Sylvia, Inglewood
Mit dem Partner gereist
27. März 2024
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Sheet were stain , smell like smoke in room . Overall for the price , not bad but not good
Sylvia
Aufenthalt von 3 Nächten im März 2024
Antwort von Hotel Management am 28. März 2024
Dear Sylvia, We apologize for the cleanliness and odor issues you encountered during your stay. Your feedback regarding the stain on the sheet and the smell of smoke in your room is concerning, and we regret any discomfort caused. We have a strict policy for smoking and have designated areas as such. We take your comments seriously and will address them with our housekeeping and maintenance teams to ensure improvements. We appreciate your honesty and hope to provide you with a more satisfactory experience in the future. Sincerely,Hotel Management
2/10 – Ungenügend
Amanuel
Geschäftlich gereist
24. März 2024
Gut: Ausstattung
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Terrible smell
Amanuel
Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Management am 24. März 2024
Dear Amanuel, Thank you for sharing feedback about your recent stay. We understand the importance of a pristine hotel environment in shaping a pleasant stay, and we apologize for any inconvenience you may have experienced. Our hotel is committed to upholding the highest standards of cleanliness for all our guests, and we will take the necessary steps to address this matter with the utmost care. We sincerely hope you will consider giving us another opportunity to showcase our dedication to providing exceptional experiences during your next visit to the area. Sincerely,Hotel Management
10/10 – Hervorragend
MUTHUUKARUPPAN
15. März 2024
MUTHUUKARUPPAN
Aufenthalt von 2 Nächten im März 2024
4/10 – Schlecht
Maria
Mit einer Gruppe gereist
5. März 2024
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
The room smelled heavily of cigarettes. No (non-smoking room) option given. The mattress on the fold out couch was stained, uncomfortable, and smelled. There was no trash can inside the entire room. The furniture had obvious damage initially walking in. Examples are the coffee table with a ring caused by liquid, a damage dresser drawer, and damage to the head board. The water in the shower/tub drained super slow.
Maria
Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Management am 6. März 2024
Dear Maria, Thank you for sharing your review and the details surrounding your recent stay. We are a non-smoking hotel, yet we provide designated smoking areas for guests outside the building. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. Thank you again for writing about your stay; we look forward to your return visit.Sincerely, Hotel Management
2/10 – Ungenügend
JORGE EDUARDO
Mit der Familie gereist
4. März 2024
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Worst election near of Las Vegas center. Not recommended
JORGE EDUARDO
Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Management am 5. März 2024
Dear JORGE EDUARDO, Thank you for staying with us. We regret that you did not like our location. Our front desk staff has information about local attractions, restaurants, and shopping that they can provide to our guests. Plus, we can help with transportation and directions to various places of interest. We hope we will have the opportunity to assist you on your next visit and help make your stay enjoyable.Sincerely,Hotel Management
10/10 – Hervorragend
Edilberto
3. März 2024
Edilberto
Aufenthalt von 2 Nächten im Februar 2024
4/10 – Schlecht
david
3. März 2024
david
Aufenthalt von 3 Nächten im Februar 2024
10/10 – Hervorragend
Yolanda
28. Feb. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The Check In Man Was The Best So Polite And Sweet Even When Checked Out I Believe His Name Is Jeremy awesome
Yolanda
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Hotel Management am 29. Feb. 2024
Dear Yolanda, We're thrilled to hear that Jeremy provided exceptional service during your stay at Extended Stay America! Our priority is providing courteous and friendly service, and we're delighted that Jeremy made your experience memorable. Thank you for your kind words, and we look forward to welcoming you back for another great stay soon!Sincerely,Hotel Management
10/10 – Hervorragend
Peter
Mit der Familie gereist
26. Feb. 2024
Gut: Sauberkeit und Personal & Service
Very servicable at a good rate.
Peter
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Management am 26. Feb. 2024
Dear Peter, Thank you for choosing to stay at Extended Stay America and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. We appreciate you finding us reasonably priced. Your feedback is invaluable to us, and we hope to welcome you back in the near future to provide you with an even better experience.Sincerely,Hotel Management
6/10 – Okay
Kelly
Mit dem Partner gereist
25. Feb. 2024
The room next door was loud. I don't kno if there's kid's running around or grown adult 🤔. But other then that it was ok.
Kelly
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Management am 26. Feb. 2024
Dear Kelly, Thank you for choosing us for your recent visit. We sincerely apologize for the noise concerns during your stay and their impact on your comfort. Your feedback allows us to improve our guest experience, and we genuinely appreciate you sharing it with us. We hope you will consider us for your next visit so we may have the opportunity to make your stay better.Sincerely,Hotel Management
4/10 – Schlecht
Seung
24. Feb. 2024
Verbesserungswürdig: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Not recommend this hotel
I never see those kind of breakfast..very disappointed. Nothing to eat and no place to eat. And they don’t have conditioner..;;;
Seung
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Hotel Management am 25. Feb. 2024
Dear Seung, We regret any disappointment you had with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again.Sincerely,Hotel Management
10/10 – Hervorragend
Vanessa
Mit der Familie gereist
22. Feb. 2024
Gut: Sauberkeit, Personal & Service und Ausstattung
Las instalaciones son un tanto antiguas, sin embargo cumplió con mis expectativas que era tener una cocina.
Excelente ubicación para usar transporte público, el personal es muy amable.
Y lo más importante no cobra resort fee.
Vanessa
Aufenthalt von 6 Nächten im Februar 2024
2/10 – Ungenügend
Sara
Mit der Familie gereist
21. Feb. 2024
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room was absolutely filthy - the floors, the walls, under the beds and couch were all so dirty. We were told there would be a grab and go breakfast. Nothing was ever laid out in the lobby and when we asked for help, the attendant was put out for our request for breakfast items. We were there four nights and needed clean towels. She refused to switch out all four and only let us have two new clean towels because she said the clean towels weren't folded. She was rude and unhelpful. Do not stay here.
Sara
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Hotel Management am 22. Feb. 2024
Dear Sara, Thank you for sharing your review. We apologize for any inconvenience caused by the cleanliness issues and our staff being rude and not responsive to your request. Your feedback is essential, and we will address these concerns with our associates to ensure a more pleasant stay for our future guests. We appreciate your understanding and hope to have the opportunity to welcome you back in the future, providing the quality service and accommodations you deserve.Sincerely,Hotel Management
6/10 – Okay
Brandon
Mit der Familie gereist
20. Feb. 2024
Gut: Personal & Service
Room was what you expect for price. Older, not so clean, they gave us the wrong room and then told us they overbooked and thats all they had, gave us 2 towels and then said they needed to wash towels because they had none.
Brandon
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Hotel Management am 21. Feb. 2024
Dear Brandon, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance to provide your desired stay. Sincerely,Hotel Management
8/10 – Gut
Amairani
19. Feb. 2024
Gut: Personal & Service
Noisy and restock breakfast bar.
Amairani
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Hotel Management am 19. Feb. 2024
Dear Amairani, Thank you for choosing Extended Stay America. We appreciate your feedback. We apologize for any noise disruption during your stay and for any inconvenience related to the breakfast bar. Your comments are important, and we will address these issues to enhance the overall guest experience. We hope to welcome you back soon and provide a more enjoyable stay.Sincerely,Hotel Management
10/10 – Hervorragend
Alicia
Mit der Familie gereist
17. Feb. 2024
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Alicia
Aufenthalt von 1 Nacht im Februar 2024
10/10 – Hervorragend
Humberto
Mit dem Partner gereist
17. Feb. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Me gusto
Humberto
10/10 – Hervorragend
Sharon
Mit einer Gruppe gereist
14. Feb. 2024
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
I was a nice & clean. The front desk was very professional. My only complaint is that there was no ice machines on the premise. That should be a must have.
Sharon
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Hotel Management am 16. Feb. 2024
Dear Sharon, Thank you for staying with Extended Stay America and sharing your lovely review. We're delighted to read that our clean accommodation and hospitable team met your expectations. We take pride in providing a clean and welcoming environment, so it's great to know our efforts have paid off. Moreover, we appreciate your suggestion regarding the absence of ice machines, as this helps us in our ongoing efforts to enhance guest satisfaction. Your input is valuable, and we hope to welcome you back for another pleasant stay in the future.Sincerely,Hotel Management
4/10 – Schlecht
Avrey
14. Feb. 2024
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Avrey
Aufenthalt von 1 Nacht im Februar 2024
8/10 – Gut
Nary
13. Feb. 2024
Gut: Personal & Service
Nary
Aufenthalt von 3 Nächten im Februar 2024
10/10 – Hervorragend
Jhennifer
13. Feb. 2024
Jhennifer
Aufenthalt von 1 Nacht im Februar 2024
4/10 – Schlecht
Nephi
Mit der Familie gereist
12. Feb. 2024
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Spacious
The room space was nice. Area was close to things. Bed was very hard. A few drug deals went down. Not a good place to have kids around.
Nephi
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Hotel Management am 13. Feb. 2024
Dear Nephi, Thank you for taking the time to share your feedback with us. We are glad to hear that you found the room spacious and appreciated the proximity to local amenities. However, we apologize for any discomfort caused by the bed and any disturbances you experienced during your stay. Please know that guest safety and comfort are our top priorities, and we take your concerns seriously. We'll address the issues you've mentioned internally to ensure a better experience for our future guests. We appreciate your honesty and hope to have the opportunity to welcome you back in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management
6/10 – Okay
Sharon
11. Feb. 2024
Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Sharon
Aufenthalt von 1 Nacht im Februar 2024
2/10 – Ungenügend
Laura
Mit der Familie gereist
11. Feb. 2024
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff is rude ( except for the lady in the Night Shift but she was just overwhelmed) short staffed, the rooms smell awful, there was no hot water in our room, the gym is a joke.
Laura
Antwort von Hotel Management am 12. Feb. 2024
Dear Laura, Thank you for sharing your concerns with us. We sincerely apologize for any inconveniences you experienced during your stay. Your feedback regarding the staff, room conditions, and amenities is crucial to our ongoing improvement efforts. We will address these concerns to ensure a more pleasant experience for our guests. We appreciate your patience and understanding and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
2/10 – Ungenügend
Frank
8. Feb. 2024
Frank
Aufenthalt von 2 Nächten im Februar 2024
2/10 – Ungenügend
Augusto
Mit der Familie gereist
25. Jan. 2024
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Augusto
Aufenthalt von 1 Nacht im Januar 2024
2/10 – Ungenügend
Michele
25. Jan. 2024
Michele
Aufenthalt von 1 Nacht im Januar 2024
2/10 – Ungenügend
David
Geschäftlich gereist
25. Jan. 2024
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Had to change rooms 3 times. first 2 rooms were dirty and broken drapes and stained sheets.
David
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Hotel Management am 26. Jan. 2024
Dear David, Thank you for taking the time to share your feedback. Please accept our apologies for the issues with your room and the inconvenience caused by switching rooms after your arrival. Your feedback helps us identify ways to improve our guest experience; we are grateful for that. We will share your feedback with our team, and we hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management
4/10 – Schlecht
James
24. Jan. 2024
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Try some other place
Not up to standard
James
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Hotel Management am 25. Jan. 2024
Dear James, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management