Good evening, Karen, Our sincerest apologies for your experience during the stay. We tried our best to accommodate in any way possible, especially being sold out for the night. Unfortunately, being attentive, we did see that the reservation was requesting for an accessible room. I understand that you may not have booked it that way, but if we do see the request, we try our best to accommodate as needed. I do believe we had actually taken a total of 150 off of your stay, in hopes we could get you taken care of due to the mishap. Once the new room was available, we followed up and were informed the room was perfect and way better, to your standard. Unfortunately, we were not informed of any of the other occurrences, following the transfer, so I apologize that we couldn't make up for the inconveniences that you experienced while staying with us. If you choose to stay with us in the future, I hope that we can make your stay more accommodating and comfortable for you.

Hi Daniel, we are sorry that you left feeling that way about your stay. We are happy to go over your bill anytime. We appreciate your feedback.

Hi Anna, thank you so much for the feedback. We are sorry that we did not meet your expectations, we will use this to better train our team.

Hello M! Thank you glad you had a fantastic stay! We will share with our team.

Thank you for the great feedback we will share with the team!

We are so happy to hear that you had a fantastic stay. Thank you for choosing us!

We sincerely apologize that we did not meet your expectations. We hope you give us another opportunity in the future.

Thank you for your great feedback. We are glad to hear you had an excellent stay!

We are so sorry to hear that we did not meet your expectations. In the future please feel free to bring this up to our attention. We would lobe the opportunity to make it right before you leave.

Thank you for letting us know, we will share with our engineering team to ensure that this is taken care of.

We are truly sorry to hear that you did not have the best stay. If there is anything that we can improve please let us know during your stay. As we are happy to ensure you receive the service expected.

We are so happy to hear that our coffee and team service is outstanding! Thank you for letting us know. We hope to see you soon!

Thank you for sharing with us about your excellent stay! We will share with our team, as a form of celebration. We hope to see you soon!

We are truly sorry that we did not meet expectations. In the future, please do not hesitate to let us know during your stay how we can make it right.

We sincerely apologize for your experience while staying with us. We experienced an emergency that forced us to turn off the water for an hour and thirty minutes. We hope that you consider us in the future.

We are glad to hear you had an excellent stay! We hope to see you soon!

Thank you for your positive feedback. We are glad to hear that you enjoyed your stay with us. We hope to see you the next time you are in our area.

Hi Sarah, Thank you for your feedback. I sincerely apologize for the experience you had with our housekeeping services. We are currently working on projects to help elevate and meet the standards on the bed. We now have a full maintenance team that is working hard on taking the scuffs and wear and tear of the property out. We hope that next time you are back you give us another opportunity to showcase our Element Hotel.

Hello Timothy, Thank you for the great feedback. We look forward to your next say!

Thank you so much for taking the time to share positive feedback about your stay with us. We strive for experiences that create an impact in our guest stays. We look forward to seeing you again in the near future, and we will share your positive experience with our team.

We appreciate your positive feedback and happy to hear it was good. We strive for excellence and hope to earn that on your next stay as we make positive changes.