To Whom this may concern,
Our visit to TalbeRock in your cabins were very challenging. I feel like we lost 2 vacation days dealing with cabin issues that could have been resolved prior to our visit, had a walk through been done. I had my older 2 aunts, 3 pregnant women, 1 elder cousin on dialysis, that were present. The 1st day my Texas family was unable to shower after several hrs of travel because both houses had brown water and house 20 had gas odors coming from the shower drains. We had to purchase water for cooking, dishes, and bathing, a few people did bathe resulted to getting sick having to end their trip sooner than planned. Below are a list of issues we had to deal with during our stay, I just want to mention the property was beautiful and I really like Karen she’s very pleasant and tried to resolve issues, regardless we still lost 1 1/2 days of vacation and some guests more
House # 14
7 bedrooms instead of 8
No laundry detergent
The internet didn’t work the 1st day
Spider webs all over the inside property and outside doors, railings, deck chairs
Spider webs and eggs all over inside corners, window ceils, beds (3 of the main bed room beds under the covers, (when flat sheets were pulled back) and bunk room
All water was brown for 1 1/2 days,causing us not to be able to shower, bathe, cook, or drink, made some of the family sick, causing us not to go on the Branson strip as planned on our last day, cases of water were purchased by family, it was just too much for just one or two people to go and buy. So all family just started purchasing water for use
Floors were filthy ( had not been swept or mopped) Karen had her cleaning crew come to clean the property as I requested.
Downstairs bathrooms toilets were absolutely disgusting( dark rings around the inside of the toilet)
Multiple sliding doors didn’t lock
House # 20
Spider webs and eggs every where
Crumbs in the bunk room beds
Ant investigation in 1st basement bedroom on the left side, ants were in the bed as well.
