I’m deeply disappointed with my recent stay at the Golden Nugget. From the moment I checked in, my requests were repeatedly ignored. Despite three separate calls for a refrigerator on the first day, no one responded until I mistakenly reached security—who eventually brought an old, barely functional unit.
I paid an additional $15 per day to upgrade to the new tower, expecting the amenities shown in the room photo, including two chairs and a table. When I arrived, there were none. I called quest service twice—once at check-in and again later—but received no response. Guest services were equally unhelpful.
Out of sheer frustration, I contacted the on-site manager Brian, who offered a room change. Instead, I requested the chairs and table shown in the listing. He said he’d follow up but never did.
