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Bewertungen von L'Auberge Casino Resort Lake Charles

4 out of 5
L'Auberge Casino Resort Lake Charles
777 Avenue L'Auberge, Lake Charles, LA

Bewertungen

8,0

Sehr gut

906 von insgesamt 1883 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
424 von insgesamt 1883 Gästebewertungen haben eine Bewertung von 8 - Gut" "
253 von insgesamt 1883 Gästebewertungen haben eine Bewertung von 6 - Okay" "
160 von insgesamt 1883 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
140 von insgesamt 1883 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,4/10

Sauberkeit

8,2/10

Personal & Service

8,0/10

Ausstattung

8,2/10

Zustand der Unterkunft

8,2/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Bernd

Geschäftlich gereist
Gut: Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Sauberkeit und Personal & Service
Hat leider stark nachgelassen.
Das L Auberge hat seit COVID definitiv merklich nachgelassen. Ich bin seitdem 2 mal in diesem Hotel gewesen. Es wird grundsätzlich nicht mehr bei mehrtägigen Aufenthalt das Zimmer sauber gemacht. Auf Nachfrage sagte man mit, dass das nur noch auf expliziten Wunsch erfolgt (Dieses Hotel sieht sich als 4 Sterne Hotel an!!!). In den Aufzügen kleben die Füße am Boden und das nicht nur in einem. Freundlich kann man die Personen an der Rezeption auch nicht nennen. Schade, ich bin früher hier gerne abgestiegen. Davon abgesehen war der Raum recht groß und Komfortabel aber ein wenig runter gewohnt.
Aufenthalt von 2 Nächten im November 2023
Antwort von JP am 15. Nov. 2023
Bernd, thank you for taking the time to share your feedback regarding your recent experience at L'Auberge Casino Resort Lake Charles. Your comments are important to us, as they provide us an opportunity to better serve you. I apologize that our service did not meet your expectations and we appreciate you taking your time to share your concerns. Your comments regarding your stay will be used to better the experience on your next stay. We appreciate the choice you make to visit L'Auberge Casino Resort Lake Charles and look forward to the opportunity to serve you in the near future.

10/10 – Hervorragend

Shelly

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
excellent stay
Aufenthalt von 1 Nacht im Mai 2024
Antwort von JP am 27. Mai 2024
Thank you for your feedback, we greatly appreciate it. We hope to serve you again soon!

10/10 – Hervorragend

Kathy

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had two rooms because our friends joined us. All four of us had the best time. Both rooms were very clean Had everything we needed. The hotel and casino were very easy to navigate. We did not get to use the pools because of the weather but they were very clean. The restaurants were very good and the prices were not extreme. Ready to go again soon
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Corey Caldwell am 26. Mai 2024
Thank you for your feedback, we greatly appreciate it. We hope to serve you again soon!

4/10 – Schlecht

Alex, Houston

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My room is next to the construction area and it makes a lot of noise. Cannot sleep with those noise.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von JP am 24. Mai 2024
Thank you for your feedback, we greatly appreciate it. We hope to see you again soon!

2/10 – Ungenügend

Billie

Verbesserungswürdig: Sauberkeit und Ausstattung
The hotel staff were rude and there were roaches in our room. People on our floor were smoking pot and you couldn’t breathe going to elevator
Aufenthalt von 2 Nächten im Mai 2024
Antwort von JP am 22. Mai 2024
Thank you for taking the time to share your feedback regarding your recent experience at L'Auberge Casino Resort Lake Charles. Your comments are important to us, as they provide us an opportunity to better serve you. I apologize that our service did not meet your expectations and we appreciate you taking your time to share your concerns. Our goal is to provide a consistently 110% guest satisfactory service while staying here at our property and give all our guests an exemplary level of customer service. Based on the events you describe; we did not meet this goal. Your comments regarding your stay will be used to better the experience for your next stay. We appreciate the choice you make to visit L'Auberge Casino Resort Lake Charles and look forward to the opportunity to serve you in the near future.

10/10 – Hervorragend

Alyssa

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved it here
Aufenthalt von 1 Nacht im Mai 2024
Antwort von JP am 22. Mai 2024
Thank you for your feedback, we greatly appreciate it. We hope to see you again soon!

8/10 – Gut

Mike

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This would easily be a 5-star review except for the guest who has loudly knocking on a door in our hallway between 3 am and 3:30 am. No one was sent to stop him. As bad as that was, the staff and facility still held this review strong at 4-stars.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Corey Caldwell am 21. Mai 2024
Thank you for your feedback. We greatly appreciate your business and hope to serve you again soon.

6/10 – Okay

Katherine

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hotel is nice and clean. Very loud noise coming from somewhere all night. Only setback.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von JP am 17. Mai 2024
Thank you for your feedback, we greatly appreciate it. We hope to see you again soon!

10/10 – Hervorragend

Lynn

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Corey Caldwell am 16. Mai 2024
Thank you for your feedback, we greatly appreciate it. We hope to see you again soon!

2/10 – Ungenügend

Karen, Chicago

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I am angry at Expedia because I couldn't cancel my reservation. The website wasn't working. The protection plan I bought also from Expedia was worthless. I will not use Expedia again
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Corey Caldwell am 16. Mai 2024
Please contact Expedia with issues directly regarding to website issues and protection plans.

10/10 – Hervorragend

alma

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von JP am 15. Mai 2024
Thank you for your feedback. We greatly appreciate you and hope to serve you again soon!

10/10 – Hervorragend

Bianca

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent experience
Aufenthalt von 1 Nacht im Mai 2024
Antwort von JP am 14. Mai 2024
Thank you for your feedback. We greatly appreciate you and hope to serve you again soon!

6/10 – Okay

Amanda

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Beds aren't really comfortable. It cost much nit to hv a microwave or refrigerator
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Brianna T. am 14. Mai 2024
Thank you for taking the time to share your feedback regarding your recent experience at L'Auberge Casino Resort Lake Charles. Your comments are important to us, as they provide us an opportunity to better serve you. I apologize that our service did not meet your expectations and we appreciate you taking your time to share your concerns. Our goal is to provide a consistently 110% guest satisfactory service while staying here at our property and give all our guests an exemplary level of customer service. Based on the events you describe; we did not meet this goal. Your comments regarding your stay will be used to better experience your next stay. We appreciate the choice you make to visit L'Auberge Casino Resort Lake Charles and look forward to the opportunity to serve you in the near future.

10/10 – Hervorragend

alexander

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good food and adult fun
Aufenthalt von 2 Nächten im April 2024
Antwort von Brianna T. am 12. Mai 2024
Thanks for staying with us. We appreciate your feedback!

2/10 – Ungenügend

hind

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
I booked the hotel night for my husbands birthday celebration. I got checked in in a dirty room . Towels on the bathroom floor, dirty bed that hasn’t been made . I went down stairs to lobby and I was giving a different room. The receptionist didn’t care or offer any apologies for the inconvenience instead she said that wasn’t a big deal. Next day when we try to shower , there was no soap or shampoo in the bottles. They weee empty. I was so disappointed about the whole experience and how they handled the situation. Never again. Thank you.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Brianna T. am 12. Mai 2024
Thank you for taking the time to share your feedback regarding your recent experience at L'Auberge Casino Resort Lake Charles. Your comments are important to us, as they provide us an opportunity to better serve you. I apologize that our service did not meet your expectations and we appreciate you taking your time to share your concerns. Our goal is to provide a consistently 110% guest satisfactory service while staying here at our property and give all our guests an exemplary level of customer service. Based on the events you describe; we did not meet this goal. Your comments regarding your stay will be used to better experience your next stay. We appreciate the choice you make to visit L'Auberge Casino Resort Lake Charles and look forward to the opportunity to serve you in the near future.

6/10 – Okay

Allaina

Geschäftlich gereist
Gut: Personal & Service und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
The rooms need a major upgrade, it felt like a $60 a night hotel.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Corey Caldwell am 10. Mai 2024
Thank you for you feedback. We will use your feedback to improve our services in the future. We hope to see you again soon.

10/10 – Hervorragend

Jorge

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Always a great stay
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Corey Caldwell am 9. Mai 2024
Thank you for you feedback. We greatly appreciate you and hope to serve you again soon!

10/10 – Hervorragend

Adrianna

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very courteous staff. Bery responsive about upcoming stay via text which is very convenient. Snack shop open 24 hours which is great for late night arrival.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Corey Caldwell am 9. Mai 2024
Thank you for you feedback. We greatly appreciate you and hope to serve you again soon!

2/10 – Ungenügend

Linda

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
The room smelled of urine we could not change rooms because we had adjoining rooms with my 91 year old Mother. Then the air was broken they fixed it and it broke again. They would not comp our room because we booked theough Expedia.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Corey Caldwell am 10. Mai 2024
Thank you for you feedback. We will use your feedback to improve our services in the future. We hope to see you again soon.

10/10 – Hervorragend

Dorothy

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We only stayed one night but everything was great
Aufenthalt von 1 Nacht im April 2024
Antwort von Corey Caldwell am 9. Mai 2024
Thank you for you feedback. We greatly appreciate you and hope to serve you again soon!

8/10 – Gut

Johnny

Mit der Familie und kleinen Kindern gereist, Geschäftlich gereist
Gut: Ausstattung
The facility was nice
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Jacob am 7. Mai 2024
Thank you for your feedback and we are so glad you enjoyed your stay with us. We hope to see you again soon!

8/10 – Gut

Monica

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Jacob am 7. Mai 2024
Thank you for your feedback and we are so glad you enjoyed your stay with us. We hope to see you again soon!

6/10 – Okay

Don

Mit dem Partner gereist
Gut: Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit und Ausstattung
I did not like that I was not told I need to request housekeeping. I expected to come back to a an attended room ie beds made, fresh towels, restocked amenities, trash emptied, etc and I found out at that time I needed to request housekeeping. Also, we paid $400.00 a night for a medium level room and the shower head in room 597(garden) was horrible. It had blocked flow and the adjustment function did nothing to help. I was not happy about paying that much per night and couldn’t even have an enjoyable shower. The shower valve in that room also needs attention. It was either scalding hot or freezing cold. One would expect at 400 a night it wouldn’t have such a basic cheap shower head. The room did have a great view of the pool area and the lake and it was fun to watch ship traffic in the channel. Staff were friendly and helpful otherwise.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von JP am 6. Mai 2024
Thank you for taking the time to share your feedback regarding your recent experience at L'Auberge Casino Resort Lake Charles . Your comments are important to us, as they provide us an opportunity to better serve you. The information regarding housekeeping services was provided through our text service at check in. Please accept our sincere apologies for the frustrations and inconveniences you experienced with your hotel room. Rest assured that this situation has been addressed with our leadership team. We appreciate the choice you make to visit L'Auberge Casino Resort Lake Charles and look forward to the opportunity to serve you in the near future.

4/10 – Schlecht

Jerry

Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Corey Caldwell am 6. Mai 2024
Thank you for your feedback. We greatly appreciate you and hope to see you again soon!

4/10 – Schlecht

Ryan

Aufenthalt von 1 Nacht im Mai 2024
Antwort von JP am 24. Mai 2024
Thank you for your feedback, we greatly appreciate it. We hope to see you again soon!

10/10 – Hervorragend

Oren

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Itnwas my first visit and it dod not disapoint
Aufenthalt von 3 Nächten im April 2024
Antwort von Brianna T. am 5. Mai 2024
Thanks for staying with us. We appreciate your feedback!

6/10 – Okay

Melissa

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service und Zustand der Unterkunft
Great, clean property! Not many food choices on site so had to leave for dinner! Room was small and walls paper thin-I could hear the people next door talking! But overall, okay for a one night stay.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Corey Caldwell am 3. Mai 2024
Thank you for your feedback. We greatly appreciate you and hope to serve you again in the future!

8/10 – Gut

Paula

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Easy to get around, clean, friendly & helpful staff were things we liked about the property. The room was clean but a little worn… the headboards of the beds were peeling off & the outside windows needed to be cleaned. Overall a good stay & would definitely be back.
Aufenthalt von 1 Nacht im April 2024
Antwort von Corey Caldwell am 3. Mai 2024
Thank you for your feedback. We greatly appreciate you and hope to serve you again in the future!

10/10 – Hervorragend

Andy

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great service
Aufenthalt von 1 Nacht im April 2024
Antwort von JP am 28. Apr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Hervorragend

Christopher

Aufenthalt von 1 Nacht im April 2024
Antwort von Corey Caldwell am 16. Mai 2024
Thank you for your feedback, we greatly appreciate it. We hope to see you again soon!

10/10 – Hervorragend

Flint

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Property was clean and dining options were great!
Aufenthalt von 1 Nacht im April 2024
Antwort von Brianna T. am 26. Apr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Hervorragend

Kelli

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We arrived very late, but the receptionist and all of the staff were friendly and efficient. I definitely recommend this property
Aufenthalt von 1 Nacht im April 2024
Antwort von Brianna T. am 26. Apr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Hervorragend

Matt

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good experience and will continue to stay here while traveling.
Aufenthalt von 2 Nächten im April 2024
Antwort von JP am 25. Apr. 2024
Thanks for staying with us. We appreciate your feedback!

8/10 – Gut

Guadalupe

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Brianna T. am 26. Apr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Hervorragend

Lana Gale

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The parking garage is very accessible to entering the casino. The check-in area is spacious and the line moved quickly. The property itself is well-maintained and attractive. although nearby chemical-looking plants are fairly unsightly.
Aufenthalt von 2 Nächten im April 2024
Antwort von Brianna T. am 24. Apr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Hervorragend

Matt

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It had everything I needed for the right price.
Aufenthalt von 1 Nacht im April 2024
Antwort von Brianna T. am 23. Apr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Hervorragend

Melissa

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Corey Caldwell am 23. Apr. 2024
Thank you for your feedback, it is greatly appreciated. We hope to serve you again in the future.

8/10 – Gut

Willie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Corey Caldwell am 23. Apr. 2024
Thank you for your feedback, it is greatly appreciated. We hope to serve you again in the future.

10/10 – Hervorragend

Geneva

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It is a very nice casino. The hotel is nice also.
Aufenthalt von 3 Nächten im April 2024
Antwort von Brianna T. am 19. Apr. 2024
Thanks for staying with us. We appreciate your feedback!

4/10 – Schlecht

Robert

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The room had an odor coming from the restroom, and the hand sink was clogged. Bed was not comfortable and no mini fridge or microwave.
Aufenthalt von 2 Nächten im April 2024
Antwort von Brianna T. am 19. Apr. 2024
Thank you for taking the time to share your feedback regarding your recent experience at L'Auberge Casino Resort Lake Charles . Your comments are important to us, as they provide us an opportunity to better serve you. Please accept our sincere apologies for the frustrations and inconveniences you experienced with your hotel room. Rest assured that this situation has been addressed with our leadership team. We appreciate the choice you make to visit L'Auberge Casino Resort Lake Charles and look forward to the opportunity to serve you in the near future.

6/10 – Okay

Jennifer

Aufenthalt von 2 Nächten im April 2024
Antwort von Corey Caldwell am 9. Mai 2024
Thank you for you feedback. We greatly appreciate you and hope to serve you again soon!

10/10 – Hervorragend

Rob

Gut: Sauberkeit
Aufenthalt von 1 Nacht im April 2024
Antwort von Brianna T. am 19. Apr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Hervorragend

bill

Aufenthalt von 1 Nacht im April 2024
Antwort von Corey Caldwell am 9. Mai 2024
Thank you for you feedback. We greatly appreciate you and hope to serve you again soon!

10/10 – Hervorragend

FRANK P SPERA

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
ALL WAS WELL
Aufenthalt von 1 Nacht im April 2024
Antwort von JP am 17. Apr. 2024
Thank you for your feedback, we greatly appreciate it. We hope to serve you again soon!

8/10 – Gut

Kim

Aufenthalt von 1 Nacht im April 2024
Antwort von Jacob J. am 6. Mai 2024
Thank you for your feedback and we are so glad you enjoyed your stay with us. We hope to see you again soon!

6/10 – Okay

Anna

Geschäftlich gereist, Mit der Familie gereist
Verbesserungswürdig: Personal & Service
long wait to check in along with offensive smell throughout property
Aufenthalt von 1 Nacht im April 2024
Antwort von Corey Caldwell am 17. Apr. 2024
Thank you for your feedback, we greatly appreciate it. We hope to serve you again soon!

8/10 – Gut

Tom

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Jacob J. am 16. Apr. 2024
Thank you for your feedback, we greatly appreciate it. We hope to see you again!

10/10 – Hervorragend

Ashley

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Enjoyed our stay!
Aufenthalt von 3 Nächten im April 2024
Antwort von Jacob J. am 16. Apr. 2024
Thank you for your feedback, we greatly appreciate it. We hope to see you again!

6/10 – Okay

Elizabet

Mit der Familie gereist
Gut: Sauberkeit
I loved the pool /lazy river and parking was convenient and the room was very clean.
Aufenthalt von 2 Nächten im April 2024
Antwort von Jacob J. am 16. Apr. 2024
Thank you for your feedback, we greatly appreciate it. We hope to see you again!

10/10 – Hervorragend

Farzana

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Every thing was great
Aufenthalt von 2 Nächten im April 2024
Antwort von Corey Caldwell am 14. Apr. 2024
Thank you for your feedback, we greatly appreciate it. We hope to see you again soon!