Suite, Eckzimmer | Wohnbereich | 55-Zoll-Flachbildfernseher mit Kabelempfang, Fernseher

Bewertungen von Lake Arrowhead Resort and Spa

3.5 out of 5
Lake Arrowhead Resort and Spa
27984 Highway 189, Lake Arrowhead, CA

Bewertungen

8,0

Sehr gut

461 von insgesamt 1010 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
266 von insgesamt 1010 Gästebewertungen haben eine Bewertung von 8 - Gut" "
137 von insgesamt 1010 Gästebewertungen haben eine Bewertung von 6 - Okay" "
80 von insgesamt 1010 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
66 von insgesamt 1010 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,2/10

Sauberkeit

8,2/10

Personal & Service

7,8/10

Ausstattung

7,6/10

Zustand der Unterkunft

8,0/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Michael

Mit einer Gruppe gereist
Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
Einrichtung total abgenutzt. Es müsste mal dringend renoviert werden. Die Lage ist perfekt mit direktem Zugang zum See!
Aufenthalt von 2 Nächten im August 2022

4/10 – Schlecht

Steven, Studio City

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Hotel is dirty, run down. Out didn’t work. Overpriced and needs work. Wouldn’t recommend for the money.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von General Manager am 28. Mai 2024
Hello Steven, Your comfort means the world to us, and we're committed to making sure your next stay is even better. If there's anything specific, you'd like to chat about, our management team is all ears. Your insights are incredibly valuable to us, and we hope your time in Lake Arrowhead was nothing short of fantastic!

8/10 – Gut

Viraphone

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff were very nice and welcoming. Property was clean. Noise from pipes when neighbors were showering kept me up and woke me up.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 28. Mai 2024
Hello, We're thrilled you found our staff welcoming and appreciated our property's cleanliness! While we regret any disturbance caused by noise from neighboring pipes, we'll certainly address this to ensure a more peaceful stay for all guests. Your feedback is invaluable, and we're grateful for your positive review. We look forward to welcoming you back for another relaxing stay in the future!

4/10 – Schlecht

Joseph

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Old dilapidated buildings hear everything next door and especially in the room above mine.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 28. Mai 2024
Hello Joseph, We appreciate you sharing your feedback with us. Your comfort and satisfaction are our top priorities, and we'll work diligently to ensure that future visits meet your expectations. If you have any specific issues you'd like to discuss further, please don't hesitate to reach out to our management team. We value your feedback and we hope you enjoyed your time in Lake Arrowhead.

10/10 – Hervorragend

Larry

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property is surrounded with beauty, outdoors very enjoyable this time of year. We enjoyed eating in a very fashionable restaurant and in our room we enjoyed quiet time. One thing is that we like to have a spa tub in bedroom with a king bed, unfortunately bathtubs only come with 2 queen beds.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Front Desk Management am 27. Mai 2024
Good evening, Larry! It was such a pleasure hosting you, we're thrilled to hear you enjoyed the beautiful lake and your visit to our restaurant during your stay. For future reference, all of our suites feature king beds and jacuzzi tubs, we highly encourage you to try one out the next time you come to see us. Thank you so much for taking the time to provide your feedback, we hope to see you again soon!

10/10 – Hervorragend

Annie, Anchorage

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice property. A little dated.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 23. Mai 2024
Hello Annie, Thank you for staying with us. It was a pleasure having you and we look forward to welcoming you again!

8/10 – Gut

harold

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 22. Mai 2024
Hello Harold, Thank you so much for taking the time to provide feedback on your recent stay, we're so glad you enjoyed your visit. We hope to see you again soon!

10/10 – Hervorragend

Diana

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Incredibly nice front desk staff. Beautiful & clean. Highly recommend lakeside rooms.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 21. Mai 2024
Hello Diana, Thank you for your wonderful feedback! We’re delighted to hear you enjoyed our beautiful and clean facilities. Our front desk team will be thrilled to know they made your stay special. We agree, the lakeside rooms offer fantastic views. Looking forward to welcoming you back soon!

10/10 – Hervorragend

Nathan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location, great property, will continue coming back!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 21. Mai 2024
Hello Nathan, Thanks so much for your kind words! We’re thrilled you loved our location and property. Our team works hard to keep everything clean and welcoming, and it’s fantastic to hear you’ll be coming back. We can't wait to see you again soon!

10/10 – Hervorragend

Nereyra

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 21. Mai 2024
Hello Nereyra, Thank you for staying with us. It was a pleasure having you and we look forward to welcoming you again!

10/10 – Hervorragend

Ladene, Solana Beach

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
great stay
Aufenthalt von 1 Nacht im April 2024
Antwort von Front Desk Management am 19. Mai 2024
Good afternoon, Ladene! We're so pleased to hear you enjoyed your visit with us, thank you so much for taking the time to provide your feedback. We hope you will come back to see us again soon!

10/10 – Hervorragend

Sal

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
What we liked about the property was that it was next to the lake, was very peaceful & quiet. Our reason for visiting Lake Arrowhead was to relax and enjoy nature. Mission accomplished. The hotel and dining staff were excellent and professional.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von General Manager am 20. Mai 2024
Hello Sal, We're delighted to hear you had a peaceful and relaxing stay with us at Lake Arrowhead! We take pride in our serene lakeside location and are thrilled it helped you unwind and enjoy nature. Our team is dedicated to providing excellent service, and it's wonderful to know they made your stay special. We look forward to welcoming you back for another relaxing getaway!

10/10 – Hervorragend

RICKY A

Mit der Familie und kleinen Kindern gereist, Mit Haustieren gereist, Mit dem Partner gereist, Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This place had it all!!! Private beach on the lake, fire ring, heated pool, game room, movie theater, restaurant and the most courteous staff!! The walk to the Village is a quick 5 minutes where there are tons of food shopping options as well as a grocery store.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 13. Mai 2024
Hello Ricky, We're glad to hear that you had such a wonderful experience during your stay with us! Our team takes great pride in providing a clean and welcoming environment for all our guests, and we're delighted that you enjoyed the amenities and facilities we offer, including the private beach, heated pool, and game room. It's fantastic to know that our proximity to the Village added to your convenience and enjoyment. Thank you for your kind words about our courteous staff; we'll be sure to pass along your compliments. We can't wait to welcome you and your family back for another fantastic stay!

10/10 – Hervorragend

Kimberlynn

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff were so nice and helpful. With your stay you have access to the steam room, gym and jacuzzi. We didn’t use the pool or outdoor jacuzzi, but looked beautiful. Restaurant at the hotel was great, had the beef short rib which was delicious.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Front Desk Management am 12. Mai 2024
Good evening, Kimberlynn! We're so happy to hear you enjoyed our restaurant and amenities during your visit with us, it was such a pleasure having you at the resort. Thank you so much for taking the time to provide your valued feedback, your compliments will definitely be shared with the rest of our team. We hope you will return to see us again soon!

10/10 – Hervorragend

Catherine

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It’s great facilities are nice and customer service is very friendly
Aufenthalt von 2 Nächten im April 2024
Antwort von General Manager am 10. Mai 2024
Hello Catherine, We're glad to hear that you enjoyed our facilities and experienced friendly customer service during your stay! Providing a welcoming and enjoyable experience for our guests is our top priority, and we're delighted that we could meet your expectations. If there's anything else we can do to enhance your next visit, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful stay soon!

10/10 – Hervorragend

Jason

Aufenthalt von 2 Nächten im März 2024
Antwort von General Manager am 9. Mai 2024
Hello Jason, Thank you for staying with us. It was a pleasure having you and we look forward to welcoming you again!

4/10 – Schlecht

Christopher, Anaheim

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Bed was like sleeping on a rock. Said on Expedia there was a 55” tv and there was just a small very dated TV not smart at all. Expected a much higher quality room considering the hotel rating on cost. Definitely needs updating of technology in rooms and they need to get rid of the motel quality beds
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 7. Mai 2024
Hello Christopher, Thanks for sharing your experience. We're thrilled to hear that you appreciated the service provided by our staff during your stay. We understand your concerns regarding the amenities and room conditions, and we appreciate your feedback. Rest assured, we're continuously working to enhance the overall guest experience, including updating our technology and amenities. Your insights are invaluable to us, and we look forward to welcoming you back for an improved stay in the future. If there's anything specific, you'd like to address or discuss further, please feel free to reach out. We're here to ensure your next visit exceeds your expectations!

10/10 – Hervorragend

Daniel

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Highly recommend if your looking for a getaway to relax and enjoy the outdoors .
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 6. Mai 2024
Hello Daniel, We're thrilled to hear you had such a wonderful experience at our resort! Thank you for recommending us to others seeking a relaxing getaway in the great outdoors. Our team strives to create a tranquil and enjoyable atmosphere for all our guests, and we're delighted to know we hit the mark with your stay. We hope to welcome you back soon for another rejuvenating escape amidst the beauty of Lake Arrowhead. Until then, happy adventures!

4/10 – Schlecht

Hayk

Mit Haustieren gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Condition of rooms is terrible Too expensive and not professional restaurant staff
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 6. Mai 2024
Hello Hayk, Thanks for taking the time to share your feedback with us. We understand the importance of a comfortable and enjoyable experience for our guests, and we appreciate your feedback regarding the room's comfort and cleanliness. We would welcome the opportunity to discuss it further and gather any additional details that would help us redirect your feedback appropriately to improve our services. Please consider calling the hotel directly so that we can learn more about your experience and address any concerns you may have. Thank you again, and we look forward to connecting with you soon!

8/10 – Gut

Malia

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful property. Close walking distance to shops and restaurants. Staff very friendly. Great for kids. Would have given 5 stars, but the bed was extremely uncomfortable.
Aufenthalt von 2 Nächten im April 2024
Antwort von Front Desk Management am 29. Apr. 2024
Good evening, Malia! It was so wonderful having you visit us over the weekend, we're happy you enjoyed your experience at the resort and that our team was able to help make you feel welcomed. We deeply apologize for the discomfort caused by the bed in your room, your comments will be shared with the team so this issue can be addressed for our future guests. Thank you for bringing this to our attention and for taking the time to provide your feedback. We hope to see you again soon!

8/10 – Gut

Sarah

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful property, nice spa, staff all very friendly. Some areas were a little old looking. In the room you could hear everything the neighbors said and very noisy when the people upstairs walked around.
Aufenthalt von 3 Nächten im April 2024
Antwort von Front Desk Management am 29. Apr. 2024
Good evening, Sarah! Thank you so much for coming to visit us at the resort, we're happy to hear you enjoyed your stay. We were disappointed to learn about the noise disturbances you experienced during your visit and apologize for the effect this may have had on the quality of your stay with us. Rest assured your comments will be shared with the appropriate team so improvements can be made in the future, thank you for taking the time to provide us with your feedback. We hope to see you again soon!

10/10 – Hervorragend

Esther

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lia was the best receptionist ever! And, what a great facility. Great private beach for resort residents. Walking distance to the restaurants, and all around safe and quiet. Highly recommended!
Aufenthalt von 1 Nacht im April 2024
Antwort von Front Desk Management am 29. Apr. 2024
Good evening, Esther! We're so happy to hear you enjoyed your visit with us and that Lia was able to help make your stay more memorable. It was such a pleasure hosting you, we're glad you were able to enjoy the lake as much as we do. Thank you so much for taking the time to provide your feedback on your stay, we hope to see you again in the future!

10/10 – Hervorragend

Carlos

Mit der Familie gereist
Clean place. Very good experience
Aufenthalt von 1 Nacht im April 2024
Antwort von Front Desk Management am 28. Apr. 2024
Good afternoon, Carlos! We're thrilled to hear you enjoyed your visit with us, thank you so much for taking the time to provide us with your feedback. We hope you will return to see us again soon!

10/10 – Hervorragend

Kathleen

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great hotel for kids! So many activities.
Aufenthalt von 2 Nächten im April 2024
Antwort von General Manager am 26. Apr. 2024
Hello Kathleen, We're thrilled to hear that you and your family enjoyed your stay with us! At Lake Arrowhead Resort, we strive to provide a memorable experience for all our guests, especially the little ones. Our dedication to cleanliness, friendly staff, and a wide range of amenities ensures that families can relax and have fun without worry. Whether it's exploring the beautiful surroundings or taking part in the various activities available, we're delighted to offer a perfect retreat for families seeking adventure and relaxation alike. We look forward to welcoming you back for more unforgettable moments by the lake!

8/10 – Gut

Janelle

Mit dem Partner gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel really has this relaxing ambiance which is good for getting away. The staff is very friendly and welcoming. We had a balcony room which was perfect for morning coffee and just enjoying the lake. The facilities wete super nice. We enjoyed the indoor jacuzzi and sauna at the spa even though we didnt avail of the massages. The little gameroom is fun too and the movie room is very cute. The jacuzzi outside doesnt seem to be very clean though. The pool is ok. However, there are a few issues that i wasnt happy with. The room isnt as clean as i would like it. Theres dust in certain areas wherein you know the room isnt cleaned as thoroughly as they should be. The bed is extremely uncomfortable. My back literally hurts when i wake up. And the walls are extremely thin! You can hear ALL the noises from adjacent rooms. You get woken up early in the morning if your neighbors are talking on their phone or opening and closing doors.
Antwort von General Manager am 25. Apr. 2024
Hello Janelle, Thanks for sharing your detailed experience with us. We're glad you enjoyed the relaxing ambiance, balcony views, and our spa facilities. It's great to hear you had fun in the game room and movie area. We're committed to enhancing our guests' experiences, and your insights help us do just that. We're excited about the improvements on the horizon and hope you'll give us another chance to exceed your expectations in the future!

10/10 – Hervorragend

Krikor, Pasadena

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location, friendly staff
Aufenthalt von 2 Nächten im März 2024
Antwort von Front Desk Management am 16. Apr. 2024
Good evening, Krikor! We're so thrilled to hear that our team was able to make your visit to Lake Arrowhead more enjoyable, it was a pleasure hosting you. We look forward to seeing you again in the future!

10/10 – Hervorragend

Vardan, Corona

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 17. Apr. 2024
Hi, Thank you for staying with us. It was a pleasure having you and we look forward to welcoming you again!

8/10 – Gut

Pete

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Front Desk Management am 15. Apr. 2024
Good afternoon, Pete! Thank you for taking the time to rate your stay with us, we're so glad you enjoyed your visit. We hope you will come back again soon!

10/10 – Hervorragend

Lisa

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Front Desk Management am 14. Apr. 2024
Good afternoon, Lisa! Thank you so much for taking the time to rate your visit with us, it was a pleasure hosting you. We hope to see you again soon!

10/10 – Hervorragend

Sarah

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great place for a relaxing family getaway. The heated pool and hot tub were comfortable even in cooler weather
Aufenthalt von 1 Nacht im April 2024
Antwort von Front Desk Management am 10. Apr. 2024
Hello Sarah, We're glad that you enjoyed your relaxing family getaway with us! Our commitment to cleanliness, top-notch staff service, and well-maintained facilities ensures a comfortable stay for all our guests. It's wonderful to hear that you found our heated pool and hot tub perfect for unwinding, even in cooler weather. We look forward to welcoming you back for more serene moments and adventurous experiences amidst the beauty of Lake Arrowhead.

10/10 – Hervorragend

Jacob

Aufenthalt von 2 Nächten im März 2024
Antwort von Front Desk Management am 28. Apr. 2024
Good evening, Jacob! Thank you so much for taking the time to rate your stay, it was a pleasure hosting you. We hope to see you again soon!

10/10 – Hervorragend

Quan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Property is right by the Lake arrowhead village. And has a walking path to the area. The facility itself is very nice, the room is clean , a little dated. There was snow this weekend, and they were able to let me check in early, so do appreciated it.
Aufenthalt von 1 Nacht im April 2024
Antwort von Front Desk Management am 7. Apr. 2024
Good evening, Quan! We're thrilled to hear that you enjoyed your stay with us, thank you so much for taking the time to provide your feedback. We hope you will return to see us again soon!

10/10 – Hervorragend

Yi Shin, Hacienda Heights

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My family enjoyed staying at this resort, but we had doubts about the breakfast items at Bin 189. Some items tasted weird when served, such as the poached egg and the orange juice. There were not many customers at the restaurant, but the service was slow at 8:35 a.m. this morning (April 4, 2024).
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 5. Apr. 2024
Hello Yi Shin, Thank you for choosing Lake Arrowhead Resort for your family getaway! We're thrilled to hear you enjoyed your stay overall. Your feedback about the breakfast items at Bin 189 is valuable to us, and we'll certainly address it with our culinary team to ensure a better experience for our guests. We'll also work to improve service efficiency during breakfast hours. We look forward to welcoming you back for another memorable stay soon, filled with delicious meals and delightful experiences.

10/10 – Hervorragend

Susan

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful view. Pleasant staff. Booked day of visit, great price and upgraded to lake view room 326. Very roomy.
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 5. Apr. 2024
Hello Susan, Thank you for sharing your wonderful experience at Lake Arrowhead Resort! We're delighted you enjoyed the breathtaking views and found our staff accommodating. It's fantastic to hear you appreciated our clean rooms, great amenities, and value. We strive to provide memorable stays, and we look forward to welcoming you back soon for another serene getaway amidst the beauty of the mountains.

10/10 – Hervorragend

Stephanie Rose

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Incredible staff, everyone is helpful and friendly.
Aufenthalt von 3 Nächten im März 2024
Antwort von General Manager am 29. März 2024
Hello Stephanie, Thrilled to be your preferred spot for unwinding and creating lasting memories. Our team is here to ensure every moment exceeds your expectations. Can't wait to welcome you back for more delightful experiences!

10/10 – Hervorragend

Gregory

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
nothing else to add
Aufenthalt von 3 Nächten im März 2024
Antwort von Front Desk Management am 31. März 2024
Good evening, Gregory! Thank you so much for taking the time to provide feedback on your stay, it was our pleasure hosting you. We hope you will return to visit us again soon!

10/10 – Hervorragend

REYNALDO

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Front Desk Management am 30. März 2024
Good evening, Reynaldo! Thank you so much for taking the time to rate your stay with us, we're so glad you enjoyed your visit. We hope you will return to see us again soon!

10/10 – Hervorragend

alka

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 29. März 2024
Hi Alka, Thank you so much for leaving us a stellar review!

10/10 – Hervorragend

Minay

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lovely place. It was warm and welcoming
Aufenthalt von 2 Nächten im März 2024
Antwort von General Manager am 26. März 2024
Hello, We're delighted you found our resort warm and welcoming! Our serene ambiance and adventurous spirit aim to provide a haven for all our guests. Whether you're here to relax by the fireplace or embark on outdoor adventures, we strive to create an unforgettable experience that resonates with the beauty of Lake Arrowhead. We look forward to welcoming you back for more memorable moments amidst nature's embrace.

10/10 – Hervorragend

Denisse

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von Front Desk Management am 26. März 2024
Hi, Thank you so much for leaving us a stellar review!

10/10 – Hervorragend

Kathleen

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 26. März 2024
Hi, Kathleen! Thank you so much for taking the time to provide feedback on your recent stay, we're so glad you enjoyed your visit. We hope to see you again soon!

10/10 – Hervorragend

Rosa Elena

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Front Desk Management am 25. März 2024
Good evening, Rosa Elena! Thank you so much for taking the time to rate your stay with us, we're so happy you enjoyed your visit. We hope to see you again soon!

10/10 – Hervorragend

melissa

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von Front Desk Management am 21. März 2024
Hi, Thank you so much for leaving us a stellar review!

10/10 – Hervorragend

Elizabeth

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Love this hotel. Right on the lake, gorgeous, two hot tubs, heated pool even in winter, nice restaurant, right next to the village, reasonably priced. Definitely will be back and will recommend.
Aufenthalt von 2 Nächten im März 2024
Antwort von Front Desk Management am 17. März 2024
Good evening, Elizabeth! We're thrilled to hear you enjoyed your visit to Lake Arrowhead and the resort, thank you so much for taking the time to provide your feedback. We hope you will return to see us again soon!

10/10 – Hervorragend

Angel, Monrovia

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lin was great as we were checking in and the rest of the staff was very friendly! Definitely recommend for a little getaway whether it’s just a couple or with your family
Aufenthalt von 2 Nächten im März 2024
Antwort von Front Desk Management am 12. März 2024
Good evening, Angel! We're so happy to hear our team was able to make your visit more memorable, it was our pleasure hosting you. We hope to see you again soon!

4/10 – Schlecht

Beth

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Aufenthalt von 2 Nächten im März 2024
Antwort von Front Desk Management am 11. März 2024
Good evening, Beth! Thank you for taking the time to rate your stay with us. We hope you will give us another opportunity to serve you again in the future!

10/10 – Hervorragend

Franklin

Mit der Familie und kleinen Kindern gereist, Mit Haustieren gereist, Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice hotel and the staff was very nice and restaurant had great food
Aufenthalt von 2 Nächten im März 2024
Antwort von Front Desk Management am 9. März 2024
Good evening, Franklin! We're so happy to hear you enjoyed your visit to the resort, thank you so much for taking the time to provide your feedback. We hope you'll return to see us again soon!

10/10 – Hervorragend

Jennifer

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I felt welcomed by every staff member I interacted with. All asking how they could improve my experience. the room was clean and comfortable and spacious.
Aufenthalt von 2 Nächten im März 2024
Antwort von Front Desk Management am 7. März 2024
Hello Jennifer, We're genuinely glad to hear that you felt welcomed by our dedicated staff! Knowing that each team member contributed to making your stay memorable brings joy to our team. It's wonderful that you found the room clean, comfortable, and spacious, offering a perfect retreat amidst the serene beauty of Lake Arrowhead. Your positive experience is what we aim for, and we appreciate your kind words. If there's anything specific you'd like to share about how we can continue enhancing our guests' experiences, we'd love to hear it. Looking forward to hosting you again for more adventures and relaxation in the mountains!

2/10 – Ungenügend

Gabriela

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
First off, check your balance before you check out. They try and charge you for things you didn’t get, such as movies, which is false, because the Direc tv service was out so we couldn’t even watch tv. They also double charge your stay if you boom through Expedia and Ponzi scheme your money by holding it for 7-10 days. & when you call they try and pay you off with a rebate. I wonder how often they do this, it’s probably how they keep the place running. The walls are also paper thin so you can hear EVERYTHING. Extremely disappointed with the customer service at this place.
Aufenthalt von 1 Nacht im März 2024
Antwort von Front Desk Management am 6. März 2024
Hi Gabriela , Thank you for sharing your insights with us. We've noted your feedback regarding billing discrepancies and service disruptions. Rest assured, we'll thoroughly review and address these concerns to enhance our offerings. We understand the impact this has had on your experience, and we're determined to make improvements. We hope you were still able to explore the area and enjoy our amenities. We look forward to another opportunity to host you and provide an improved stay in the future.

10/10 – Hervorragend

Patricia

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Booking th8s hotel agai. Very nice
Aufenthalt von 2 Nächten im März 2024
Antwort von Front Desk Management am 6. März 2024
Good evening, Patricia! We're thrilled to hear you enjoyed your visit at the resort, thank you so much for taking the time to submit your feedback. We hope to see you again soon!