Alle angezeigten Bewertungen beruhen auf Erfahrungen echter Gäste. Nur Reisende, die ihre Unterkunft bei uns gebucht haben, können eine Bewertung abgeben. Wir überprüfen Bewertungen gemäß unseren Richtlinien und veröffentlichen alle Bewertungen, ob positiv oder negativ.Weitere InformationenWird in einem neuen Fenster geöffnet
229 von insgesamt 314 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
10 – Hervorragend
229
66 von insgesamt 314 Gästebewertungen haben eine Bewertung von 8 - Gut" "
8 – Gut
66
14 von insgesamt 314 Gästebewertungen haben eine Bewertung von 6 - Okay" "
6 – Okay
14
5 von insgesamt 314 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
4 – Schlecht
5
0 von insgesamt 314 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "
2 – Ungenügend
0
9,6/10
Sauberkeit
9,2/10
Personal & Service
9,6/10
Ausstattung
9,4/10
Zustand der Unterkunft
9,2/10
Umweltfreundlichkeit
Bewertungen
8/10 – Gut
Stefan
Mit der Familie gereist
30. Sept. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Sehr schöner Onsen
Zimmer waren ok. Teppichboden etwas schmuddelig. Das Hotel hat aber den schönsten Onsen. Umfangreiches Frühstück. Hotel liegt zentral in einer Shopping mall. Die Sehenswürdigkeiten können mit öffentlichen Verkehrsmitteln gut erreicht werden.
Stefan
Aufenthalt von 1 Nacht im September 2023
Antwort von REF Kumamoto by Vessel Hotels am 2. Okt. 2023
Danke, dass Sie bei uns gewohnt haben. Es tut uns leid, dass der Teppich in Ihrem Zimmer nicht Ihren Erwartungen entsprochen hat. Es freut uns zu hören, dass Sie mit dem großen Bad zufrieden sind. Das Freiluftbad mit Blick auf den japanischen Garten ist sehr beliebt. Onsen (heiße Quelle). Das Frühstück ist ebenfalls ein Buffet, so dass Sie die lokale Küche Kumamotos genießen können. Wir freuen uns darauf, Sie wieder begrüßen zu dürfen.
10/10 – Hervorragend
MinJung
Mit dem Partner gereist
22. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good location (It was convenient as there are many restaurants nearby.)
clean room, kind staffs,nice spa. Everything was good. Thank you.
MinJung
Aufenthalt von 1 Nacht im Mai 2024
Antwort von REF Kumamoto by Vessel Hotels Front Murakami am 24. Mai 2024
Thank you very much for staying at REF Kumamoto by Vessel Hotels.We would also like to thank you for taking the time out of your busy schedule to post a review.We are glad to hear that you enjoyed our hotel during your stay.Your kind words are an encouragement to all of our staff.All of our staff will continue to strive to provide even better service by being attentive to our customers.If you are in the area again, please use REF Kumamoto by Vessel Hotels.We look forward to seeing you again soon.
10/10 – Hervorragend
Kazuki
Geschäftlich gereist
20. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
桜町バスターミナルから近く、部屋も快適であった。
Kazuki
Aufenthalt von 1 Nacht im Mai 2024
8/10 – Gut
Jack
12. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Jack
Aufenthalt von 1 Nacht im Mai 2024
Antwort von REF Kumamoto by Vessel Hotels Front Murakami am 14. Mai 2024
Thank you very much for staying at REF Kumamoto by Vessel Hotels.We would also like to thank you for taking the time out of your busy schedule to provide us with your evaluation.We hope you enjoyed your stay at our hotel.If you have any concerns, please feel free to let us know.All of our staff will continue to strive to be a hotel where our guests can stay comfortably.If you are in the area again, please stop by REF Kumamoto by Vessel Hotels.We look forward to seeing you again soon.
10/10 – Hervorragend
naoki
7. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Nice hotel. Great location
Scott
Aufenthalt von 4 Nächten im April 2024
Antwort von REF Kumamoto by Vessel Hotels Front Murakami am 15. Apr. 2024
Thank you very much for staying at REF Kumamoto by Vessel Hotels.We would also like to thank you for taking the time out of your busy schedule to post a review.We are very happy to hear that you enjoyed our hotel during your stay.All of our staff will continue to strive to provide services that satisfy our customers.If you are in the area again, please stop by REF Kumamoto by Vessel Hotels.We look forward to seeing you again soon.
10/10 – Hervorragend
Yusuke
30. März 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
REF 熊本 by VESSEL HOTELS is a good hotel , I must recommend it to my friends. It is located in the center of town, and the popular stores also can be found in there. Such as Daiso , Donki , 業務用 supermarket just opposite, mater donuts and drug and cosmetics store as well. Facilities are nice as well , indoor and outdoor hot spring , free drinks bar during evening and free comics areas.
shing hong
Aufenthalt von 4 Nächten im März 2024
Antwort von レフ熊本byベッセルホテルズ くちこみ担当 am 22. März 2024
Thank you very much for staying at REF Kumamoto by Vessel Hotels.We would also like to thank you for taking the time out of your busy schedule to post a review.We are very happy to hear that we were able to provide you with a comfortable space during your stay.Your kind words are an encouragement to all of our staff.We would also like to express our sincere gratitude for your many compliments regarding our hotel.As our customers have said, our hotel is located in the city center of Kumamoto, and there are many restaurants and commercial facilities nearby, which our customers say is very convenient.If you are in the area again, please stop by REF Kumamoto by Vessel Hotels.All of our staff are looking forward to seeing you again.Ref Kumamoto by Vessel Hotels Front Murakami
10/10 – Hervorragend
R-ring
6. März 2024
R-ring
Aufenthalt von 1 Nacht im März 2024
Antwort von REF Kumamoto by Vessel Hotels am 28. März 2024
Antwort von REF Kumamoto by Vessel Hotels Imamura am 24. Feb. 2024
Thank you for staying at REF Kumamoto by Vessel Hotels.Thank you very much for taking the time out of your busy schedule to post. All of our staff are looking forward to the day when we can use your service again.Regards,
10/10 – Hervorragend
Leung
22. Feb. 2024
Gut: Sauberkeit und Ausstattung
Good location and service
Leung
Aufenthalt von 5 Nächten im Februar 2024
Antwort von REF Kumamoto by Vessel Hotels Imamura am 24. Feb. 2024
Thank you for staying at REF Kumamoto by Vessel Hotels.Our hotel is located in the center of Kumamoto, making it convenient for shopping and dining. It is also convenient for getting around as it is close to the bus terminal and tram station.We always strive to provide friendly customer service so that our customers can use our services with peace of mind. We are very happy to hear that you were satisfied with our stay.We look forward to seeing you again.Regards,
8/10 – Gut
TAKAHITO
17. Feb. 2024
TAKAHITO
Aufenthalt von 1 Nacht im Februar 2024
Antwort von REF Kumamoto by Vessel Hotels am 28. März 2024
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Jackie
Aufenthalt von 2 Nächten im Januar 2024
10/10 – Hervorragend
Reiko
16. Jan. 2024
Reiko
Aufenthalt von 2 Nächten im Januar 2024
10/10 – Hervorragend
Oi Yee Iris
1. Jan. 2024
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Oi Yee Iris
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von REF Kumamoto by Vessel Hotels, Front desk, Aramaki am 7. Jan. 2024
Dear guest,Thank you for staying with REF Kumamoto by Vessel Hotels. Please let us know if you need any questions or assistance. We hope your stay in Kumamoto was amazing one.
10/10 – Hervorragend
NORIE
Mit einer Gruppe gereist
31. Dez. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice hotel. Excellent location.
Nice hotel. The stay was very good. Room was comfortable though a bit small. Location of hotel was excellent! Credit to the hotel staff who helped me to find my personal pillow and sent it to my next hotel in Nagasaki. Thank you very much!
Chang
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von REF Kumamoto by Vessel Hotels am 23. Dez. 2023
Dear guest,Thank you for staying with REF Kumamoto by Vessel Hotels. We appreciate your review, and we are happy to know that you received your pillow. We all hope your stay in Japan was amazing one and look forward to seeing you again someday!
8/10 – Gut
YUKINORI
13. Dez. 2023
YUKINORI
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von REF kumamoto by vessel hotels am 16. Dez. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location. Amentities were amazing. The onsen is really nice. The lobby area has a drink bar and manga reading area. Convenient for public transit and shopping
Caitlin
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von REF Kumamoto by Vessel Hotels,. front desk am 10. Okt. 2023
Dear guest,Thank you for choosing and staying with REF Kumamoto by Vessel Hotels. We are glad to read your review. The lobby area is on the 2nd floor of the hotel, and we provide complimentary drink for our guests from 2PM to 11PM. Over 10,000 manga comics are in the reading area and you can read them even in your room.We hope you enjoyed your stay and also found it comfortable. Thank you so much!
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
This hotel has nice friendly staff to greet you at check-in. They provided all the necessary details for the available amenities.
The hotel was conveniently located near the bus terminal and Kumamoto Castle. The tram stop was also very close to take you to the train station.
The room was clean and quiet. There was no daily room up keep. Instead a bag was dropped off with fresh towels and a bottle of water. You could leave any used towels in this bag to be picked up. Kind of a neat idea to save time for the staff.
John
Aufenthalt von 3 Nächten im September 2023
Antwort von REF Kumamoto by Vessel Hotels Imamura am 18. Sept. 2023
Thank you for staying at REF Kumamoto by Vessel Hotels.We have an amenity corner next to the front desk on the 2nd floor. We have a wide selection of amenities. Please feel free to use them free of charge for our guests.Our hotel is located in the city center of Kumamoto, making it easy to shop and dine in the city. We are also close to the bus terminal and tram station, making it easy to get around. It is only a 10-15 minute walk to Kumamoto Castle, which is perfect for a stroll.In line with our commitment to SDGs, we basically do not clean the rooms of guests staying for consecutive nights. If necessary, we can clean the rooms free of charge. If no cleaning is required, we will put fresh towels and mineral water on the doorknob around 10:00 in the morning (the mineral water is a bonus when no cleaning is required). At that time, please put your used towels and accumulated garbage outside the door and we will collect them.We look forward to serving you again.
Thank you very much for using Ref Kumamoto by Vessel Hotels. Thank you again for your cooperation in the review and for your high evaluation.We will continue to strive to improve our services, so we hope you will give us the opportunity to use it again.Ref Kumamoto by Vessel Hotels
8/10 – Gut
Oi Sum Candy
30. Aug. 2023
Oi Sum Candy
Antwort von REF Kumamoto by Vessel Hotels Murakami am 23. Sept. 2023
Thank you very much for staying at REF Kumamoto by Vessel Hotels.We would also like to thank you for taking the time out of your busy schedule to give us your evaluation.We hope you enjoyed your stay at our hotel.If you have any questions, please feel free to let us know.If you are in the area again, we would appreciate it if you could use Ref Kumamoto by Vessel Hotels.We look forward to seeing you again soon.
10/10 – Hervorragend
ChingChing
Mit der Familie gereist
28. Aug. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It is located in city center and a lot of restaurants surrounding.
ChingChing
Aufenthalt von 1 Nacht im August 2023
Antwort von REF Kumamoto by Vessel Hotels Murakami am 29. Aug. 2023
Thank you very much for staying at REF Kumamoto by Vessel Hotels.Thank you again for your cooperation in posting reviews while you are busy.Thank you for your kind words of praise for our hotel.As our customers say, our hotel is located in the city, and there are many restaurants and sightseeing spots around, so it is very convenient for many customers.We hope you enjoyed your recent stay at our hotel.If you have any problems, please feel free to let us know.We will continue to do our best to make our hotel a comfortable place for our guests.Also, when you come to the area, please use REF Kumamoto by Vessel Hotels.We are looking forward to seeing you again.