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Bewertungen von Swiss-Garden Beach Resort Kuantan

4 out of 5
Swiss-Garden Beach Resort Kuantan
2656-2657, Mukim Sungai Karang, Balok Beach, Berserah, Kuantan, Pahang

Bewertungen

7,6

Gut

85 von insgesamt 467 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
228 von insgesamt 467 Gästebewertungen haben eine Bewertung von 8 - Gut" "
117 von insgesamt 467 Gästebewertungen haben eine Bewertung von 6 - Okay" "
25 von insgesamt 467 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
12 von insgesamt 467 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,6/10

Sauberkeit

7,8/10

Personal & Service

8,0/10

Ausstattung

7,4/10

Zustand der Unterkunft

7,6/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Messmer

Aufenthalt von 3 Nächten im Juli 2022

6/10 – Okay

Julian

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
Staff/ gym brilliant - other facilities run down
Gym area new and fantastic, other areas mostly run down. Room size is good, matress/bed comfy but also the furniture is worn - so is the bathroom with old, ugly shower curtains etc.. It might have been a nice resort years ago but these days are over. Staff is brilliant and they do their best but without a massive investment into the entire resort it will get worse. If you fancy a high quality resort than this is the wrong place to book. If you only need a bed during work stay its a perfect place.
Aufenthalt von 1 Nacht im Februar 2020
Antwort von MayL am 25. Feb. 2020
Dear Julian, Warmest Greeting from Swiss Garden Beach Resort, Kuantan! Thank you for taking time to feedback to us your concern with your recent stay here at the resort. We assure you that the Management views your comments with utmost importance. The respective departments have been alerted on your kind information with regards to matters you have highlighted. Actions have definitely been taken accordingly and continuous enhancement exercise for both personnel and facilities are on-going at our resort. Our apologies for any inconvenience caused during your stay. We hope to be able to make your visit to our resort better the next time you are here in Kuantan. Thank you. Kind regards, May- Leong Marcom Manager

8/10 – Gut

Ursula

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im März 2018
Antwort von May L am 20. März 2018
Dear Ursula, Warmest Greeting from Swiss Garden Beach Resort, Kuantan!! We are delighted to know that you had a pleasant stay with us here at our resort and certainly look forward to welcoming you back real soon. We will definitely continue to enhance the resort’s facilities and personnel. Please know that, our resort management is constantly improving our services to ensure guest satisfaction. Thank you. Yours sincerely, May L Marcom Manager

8/10 – Gut

Jackson, Lviv, Ukraine

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice hotel at the beach
Nice hotel, good pool, very nice beach, friendly staff
Aufenthalt von 8 Nächten im August 2017
Antwort von Ray am 19. Aug. 2017
Dear Mr. Jackson, Thank you for staying with us at the Swiss-Garden Beach Resort Kuantan We are indeed glad that you had enjoyed your stay at our Resort and we certainly look forward to welcome you back in the near future. We have taken note on your feedback highlighted on the cleanliness and we will further improvement on this. Once again thank you for giving us the feedback. Regards, Raymond Leaw Executive Assistant Manager

6/10 – Okay

K, Wien

Gut: Personal & Service und Zustand der Unterkunft
Strandhotel
Riesiges Hotel, gepflegte Anlage, große Pools, Strand nicht so toll

6/10 – Okay

Roger, Schweiz

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Kurzaufenthalt gut - Strand nicht so schön
Zimmer gut. Frühstück und Essen generell sehr gut und fein. Der Pool ist nett. Der Stand ist aber nicht so toll. Wir waren 4 Nächte im Hotel. 2 Nächte hätte voll ausgereicht. Kann das Hotel für einen Kurzaufenthalt empfehlen, aber nicht für Standferien o.ä.

10/10 – Hervorragend

Ralf, Münster

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Sehr schönes und sauberes Hotel
- sehr schönes Hotel direkt am Strand, toller Pool - westlicher Standard - super Frühsrück

6/10 – Okay

Mani, München

Für einen Kurzaufenthalt geht´s
Haben auf unserer Malaysiarundfahrt (selbstfahrer) zwei Nächte hier verbracht, dafür ist es geeignet. Einen längeren Aufenthalt kann ich mir nicht vorstellen, da recht wenig geboten ist. Zimmer sind bereits in die Jahre gekommen, eher drei als vier Sterne.

8/10 – Gut

Doris, Ruhrgebiet

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Hotel am Strand mit Meerblick
Hotel liegt direkt am Strand, schöne Poolanlage, Hotel ist bereits älter, Lobby ist aber schön renoviert worden. Gutes Preis/Leistungs Verhältnis.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Verbesserungswürdig: Zustand der Unterkunft
Renoverungsbedürftiges Traumhotel am tollen Strand
Ein traditionelles, landestypisches Hotel (25 Zimmer) mit toller Atmosphäre, einsam gelegen, super Personal, leider hier und da renovierungsbedürftig. Wir sind mit Mietwagen aus Richtung Kuala Terrengganu gekommen. Die Einfahrt zum Hotel ist ca. 2 km vor dem Ort Merang (nicht zu verwechseln mit Marang südlich von KT) direkt gegenüber der PETRONAS Tankstelle. Es gibt vorher keine Hinweisschilder. Das Personal ist super nett und hilfsbereit, die Zimmer in Búngalows groß und eigentich sehr schön. Allerdings bedarf es mal einer Renovierung, die Wände waren teilweilweise mit Wasserflecken und Schimmel versehen, die Toiletten waren sehr sauber aber alt und renovierungsbedürftig. Das Frühstück lässt zu wünschen übrig, die Mittag- und Abendkarte ist für einen kurzen Aufenthalt ok. Das Essen war wirklich sehr gut, leider gab es nur warmes Bier aus Dosen und sonst kein Alkohol. Der Pool ist erfrischend und durchaus in Ordnung, die Liegen renovierungsbedürftig. Der weiße Sandstand ist eigentlich wunderschön, jedoch links und rechts vom Hotel teilweise mit Müll übersäht. In Malaysia sind alle Strände öffentlich, somit auch der Hotelstrand. Das Wasser ist türkis und sehr klar und sauber. Leider gibt es zu wenig Liegen und Sonnenschirme, die Strandbar war geschlossen und ist renovierungsbedürftig. WLAN gab es kostenlos in der Lobby, im Restaurant und am Pool. Auf den Zimmern funktionierte die Internetanbindung jedoch nicht (angeblich Regenschaden). Check-in und Check-out waren perfekt.

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit und Komfort des Zimmers

8/10 – Gut

mats_swiss

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
Tolles Hotel für Dienstreisende und Familien
Das Hotel wird in der Nähe gerade neu errichtet, weshalb an der alten Einrichtung kaum mehr was gemacht wird. Am Strand ist so gut wie nichts los. Es gibt keine Möglichkeiten zum Windsurfen etc.

6/10 – Okay

Jens, Heinsberg, Deutschland

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Buchung und Realität in Konkurrenz zueinander...
Bei Reise mit Familie und Buchung der Junior Suite trotz Angabe der Personenzahl auf Zusatzkosten einstellen !!!

8/10 – Gut

TEOW MING

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Overall is good.
Aufenthalt von 2 Nächten im März 2024
Antwort von Nabilah M.J. Marcom Executive am 2. Mai 2024
Dear TEOW MING ,We appreciate your rating! We're pleased to hear that you had a good experience during your stay. If there's anything specific you'd like to share with us to make your next stay even better, please feel free to reach out. We look forward to seeing you again!Yours sincerely,

10/10 – Hervorragend

Mohan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Studio room was newly renovated & nicely done!
Aufenthalt von 2 Nächten im Dezember 2023

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2023
Antwort von Azrin am 13. Okt. 2023
Dear Valued Guest,Warmest Greeting from Swiss Garden Beach Resort, Kuantan!! Thank you for the perfect rating. If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.Sincerely,Azrin Ramli

8/10 – Gut

Chooy Yee

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service und Zustand der Unterkunft
Fun car ride at the beach, nice pool! Friendly staff and delicious night buffet! We had a memorable moment , thank you Swiss garden!
Aufenthalt von 1 Nacht im August 2023
Antwort von Azrin am 16. Aug. 2023
Dear Chooy Yee, Warmest Greeting from Swiss Garden Beach Resort, Kuantan!! Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Swiss-Garden Beach Resort Kuantan. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.Sincerely,Azrin Ramli

8/10 – Gut

Beatrice

Aufenthalt von 4 Nächten im Juli 2023

6/10 – Okay

Verifizierter Reisender

Mit der Familie gereist
Gut: Personal & Service
The bathroom is old and dated.
Aufenthalt von 3 Nächten im Juli 2023
Antwort von Best Regards, AL HAZIQ Marcom Manager am 26. Juli 2023
Dear Beloved Guest,Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the rating and comment. We will take the compliment as our appreciation to stay excellent and do better. We will upgrade our facilities starting this year (March 2023) just for your information just to ensure our guest’s satisfaction meet the requirements. We will improve on particular matter mentioned and our apologies for inconveniences caused. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)

8/10 – Gut

Min Li

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Hotel suitable for family and kids
the location is great, just next to beach. Now under renovation, half wings under construction, noisy . Under the bed, can found shoes. I booked family room, the small room aircond is not cool Overall, the hotel is great, will come again.
Aufenthalt von 2 Nächten im Juni 2023
Antwort von AL HAZIQ am 30. Juni 2023
Dear Beloved Guest,Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the rating and comment. We will take the compliment as our appreciation to stay excellent and do better. We will improve on particular matter mentioned and our apologies for inconveniences caused. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)Best Regards,AL HAZIQMarcom Manager

8/10 – Gut

Hany

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2023
Antwort von Best Regards, AL HAZIQ Marcom Manager am 30. Juni 2023
Dear Beloved Guest,Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the rating and comment. We will take the compliment as our appreciation to stay excellent and do better. We will improve on particular matter mentioned and our apologies for inconveniences caused. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)Best Regards,AL HAZIQMarcom Manager

10/10 – Hervorragend

SAW KEONG

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Weekday stay was quiet and less crowd. Breakfast was okay with east and west selection. Pool n beach were well maintained. Overall rating 8/10
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Best Regards, AL HAZIQ Marcom Manager am 17. Juni 2023
Dear Beloved Guest,Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the perfect rating and generous comment. We will take the compliment as our appreciation to stay excellent and do better. We are so happy to hear that you enjoyed your time at Swiss-Garden Beach Resort Kuantan. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)Best Regards,AL HAZIQMarcom Manager

4/10 – Schlecht

THIAN NGAN

Aufenthalt von 1 Nacht im Mai 2023
Antwort von Best Regards, AL HAZIQ Marcom Manager am 30. Juni 2023
Dear Beloved Guest,Warmest greeting from Swiss Garden Beach Resort Kuantan!First and foremost we would like to thank you for choosing us. We appreciate your time to rate us and much appreciated. Regarding your disappointment, we are truly apologize for any inconveniences caused. We will investigate for further action to improve. We acknowledge your constructive comment and we hope to serve you better next time. Stay Safe and have a good day!:)Thank you so much.

10/10 – Hervorragend

Anis

Aufenthalt von 1 Nacht im Mai 2023
Antwort von AL HAZIQ am 13. Mai 2023
Dear Beloved Guest,Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the perfect rating. We will take the compliment as our appreciation to stay excellent and do better. We are so happy to hear that you enjoyed your time at Swiss-Garden Beach Resort Kuantan. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)Best Regards,AL HAZIQMarcom Manager

8/10 – Gut

Eugene

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very scenic
Scene is very good, but room’s AC is not ice cold. Sometimes good to go, and in the middle of night just stop working. Only issue that bummed the trip.
Balcony view
Beach view in the morning
Aufenthalt von 1 Nacht im April 2023
Antwort von AL HAZIQ am 28. Apr. 2023
Dear Beloved Guest,Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the perfect rating and generous comment. We will take the compliment as our appreciation to stay excellent and do better. We are so happy to hear that you enjoyed your time at Swiss-Garden Beach Resort Kuantan. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)Best Regards,AL HAZIQMarcom Manager

8/10 – Gut

NORMASITA

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Service was great. Reception, concierge was helpful. Only f&b, choice during breakfast was not good. Please upgrade the food choice.
Aufenthalt von 2 Nächten im März 2023
Antwort von Best Regards, AL HAZIQ Marcom Manager am 24. März 2023
Dear Beloved Guest,Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the rating and comment. We will take the compliment as our appreciation to stay excellent and do better. We will improve on particular matter mentioned and our apologies for inconveniences caused. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)

10/10 – Hervorragend

Eugene

Aufenthalt von 1 Nacht im Februar 2023
Antwort von Best Regards, AL HAZIQ Marcom Manager am 26. Feb. 2023
Hi!Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the perfect rating and generous comment. We will take the compliment as our appreciation to stay excellent and do better. We are so happy to hear that you enjoyed your time at Swiss-Garden Beach Resort Kuantan. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)

10/10 – Hervorragend

Mohamed Nasir

Aufenthalt von 1 Nacht im Februar 2023
Antwort von Best Regards, AL HAZIQ Marcom Manager am 26. Feb. 2023
Hi!Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the perfect rating and generous comment. We will take the compliment as our appreciation to stay excellent and do better. We are so happy to hear that you enjoyed your time at Swiss-Garden Beach Resort Kuantan. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)

8/10 – Gut

Eugene

Aufenthalt von 1 Nacht im Februar 2023
Antwort von Best Regards, AL HAZIQ Marcom Manager am 26. Feb. 2023
Hi!Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the perfect rating and generous comment. We will take the compliment as our appreciation to stay excellent and do better. We are so happy to hear that you enjoyed your time at Swiss-Garden Beach Resort Kuantan. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)

8/10 – Gut

Paul

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
One night stay so ddint get to.use much facilities
Antwort von Best Regards, AL HAZIQ Marcom Manager am 23. Jan. 2023
Dear Beloved Guest,We would like to thank you for your time for the rating. We are sorry for the inconveniences caused. We will keep improving. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)Best Regards,AL HAZIQMarcom Manager

8/10 – Gut

Stephen

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Family vacation
The hotel has direct access to the public beach which is very convenient.
Aufenthalt von 2 Nächten im Dezember 2022
Antwort von Best Regards, AL HAZIQ Marcom Manager am 5. Jan. 2023
Dear Beloved Guest,Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the rating and comment. We will take the compliment as our appreciation to stay excellent and do better. We will improve on particular matter mentioned and our apologies for inconveniences caused. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)

8/10 – Gut

Zuraina

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Nice place for get away with family and friends
Antwort von Best Regards, AL HAZIQ Marcom Manager am 5. Jan. 2023
Dear Beloved Guest,Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the rating and comment. We will take the compliment as our appreciation to stay excellent and do better. We will improve on particular matter mentioned and our apologies for inconveniences caused. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)

10/10 – Hervorragend

Azee shawarne

Aufenthalt von 1 Nacht im Dezember 2022
Antwort von Best Regards, AL HAZIQ Marcom Manager am 5. Jan. 2023
Dear Beloved Guest,Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the perfect rating. We will take the compliment as our appreciation to stay excellent and do better. We are so happy to hear that you enjoyed your time at Swiss-Garden Beach Resort Kuantan. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)

6/10 – Okay

Cathrine

Aufenthalt von 4 Nächten im Dezember 2022
Antwort von AL HAZIQ am 22. Dez. 2022
Dear Beloved Guest,We would like to thank you for your time for the rating. We are sorry for the inconveniences caused. We will keep improving. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)Best Regards,AL HAZIQMarcom Manager

8/10 – Gut

Muhammad Ilham bin Ahmad, Jenjarom

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hospitality received was 5 star. The all the staff were quick, friendly, helpful and responsible of their work. Keep on the good work. The room was comfortable. Although the bathroom could have a better shower head, probably a bit modern looking ones. Bed and pillow as comfortable. TV have good selection of channels. Breakfast buffet was good too. The selection was good but can be better, especially the choices of fruits, and if you have those type of coffee machine that have selection of latte, cappucino, etc, would be better.
Antwort von Azrin Ramli am 17. Nov. 2022
Dear Ilham,Thank you for sharing your feedback, both positive and constructive. Please rest assured we will having our renovation in 2023 for guests' better expericence. Also, thank you for the kind words regarding the breakfast. We are continually trying to improve the variety and quality of food items that we offer and we hope that you will consider us for your next business trip!Sincerely,Azrin Ramli

10/10 – Hervorragend

Soo Men

Aufenthalt von 3 Nächten im August 2022

8/10 – Gut

shalya, calabasas

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service und Ausstattung
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Loved the beach, pool, breakfast buffet. The kids club is amazing. Hotel is old and dated and housekeeping is sketchy. All in all excellent for families with young kids
Aufenthalt von 2 Nächten im Juli 2022
Antwort von Swiss-Garden Beach Resort Kuantan am 26. Juli 2022
Dear Shalya, Thank you for taking the time to leave us this review. We are pleased to hear that you enjoyed our facilities and hope to welcome you and your family again in the near future. We hear you on the issues highlighted and will definitely take the necessary actions to improve our housekeeping service. Best regards, Sean Lim Marcom Manager

4/10 – Schlecht

Chai

Geschäftlich gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
First and Last Memorable Trip
Bath-tub was dirty and had hair inside when I checked in, informed housekeeping to clean and the housekeeper was not wearing a mask, took a dirty towel to clean it. After that requested for a change of room. The pillows were too soft and not good to sleep on, dust were everywhere inside every corner of the cupboards, hair dryer was not working (maintenance came to change the wiring), curtains had blackout on one side and not the other, causing the morning sun to be shining bright into the room, worst experience ever. However the hotel was good outside and the pool was good as well. Quite an old hotel.
Aufenthalt von 2 Nächten im Juli 2022
Antwort von Swiss-Garden Beach Resort Kuantan am 26. Juli 2022
Dear Chai, Thank you for taking the time to leave us this review. We are sorry to hear about the defects of the amenities in the room assigned to you. We really appreciate your concern in highlighting the issues. We have reported the issues to the Team Leaders concerned to rectify the issues. Our management is in the midst of planning some improvement works to gradually enhance the amenities of our resort. We thank you for your kind patience and understanding. Best regards, Sean Lim Marcom Manager

10/10 – Hervorragend

Akma Idayu

Aufenthalt von 1 Nacht im Juli 2022
Antwort von Swiss-Garden Beach Resort Kuantan am 19. Juli 2022
Dear Akma, Thank you for the perfect rating. We really appreciate it. Best regards, Sean Lim Marcom Manager

2/10 – Ungenügend

Nina

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Juni 2022
Antwort von Swiss-Garden Beach Resort Kuantan am 19. Juli 2022
Dear Nina, Thank you for taking the time to leave us a rating. We hope that you could share with us on our shortcomings to allow us to further improve. Best regards, Sean Lim Marcom Manager

10/10 – Hervorragend

Awaludin

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juni 2022
Antwort von Swiss-Garden Beach Resort Kuantan am 29. Juni 2022
Dear Valued Guest, Thank you for the perfect rating! We really appreciate it. Best regards, Sean Lim Marcom Manager

8/10 – Gut

MUHAMMAD NOORAZRI

Aufenthalt von 1 Nacht im Mai 2022
Antwort von Swiss-Garden Beach Resort Kuantan am 4. Juni 2022
Dear Muhammad Noorazri, Thank you for taking the time to leave us a rating. We really appreciate it. Best regards, Sean Lim Marcom Manager

10/10 – Hervorragend

Suziana binti saod

Aufenthalt von 2 Nächten im Mai 2022
Antwort von Swiss-Garden Beach Resort Kuantan am 4. Juni 2022
Dear Suziana, Thank youfor leaving us a perfect rating. We really appreciate it. Best regards, Sean Lim Marcom Manager

8/10 – Gut

Ching Loon

Aufenthalt von 1 Nacht im April 2022
Antwort von Sean Lim am 2. Mai 2022
Dear Ching Loon, Thank you for leaving us a good rating. We look forward to welcoming you again in the near future. Best regards, Sean Lim Marcom Manager

10/10 – Hervorragend

Fahmi

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
front desk give a good services
Aufenthalt von 2 Nächten im Februar 2022
Antwort von Azrin Ramli am 24. März 2022
Dear Fahmi, Warmest Greeting from Swiss Garden Beach Resort, Kuantan!! Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Swiss-Garden Beach Resort Kuantan. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Stay safe! Sincerely, Azrin Ramli

6/10 – Okay

Swee Lin

Aufenthalt von 1 Nacht im Februar 2022
Antwort von Azrin Ramli am 21. Feb. 2022
Dear Swee Lin, Warmest Greetings from Swiss Garden Beach Resort, Kuantan! Thank you for taking time to inform us of your concern. We are always looking for ways to improve our services. Our apologies for any inconvenience caused. We hope to be able to make your visit to our resort better the next time you are here in Kuantan. Thank you! Sincerely, Azrin Ramli

6/10 – Okay

Kam

Aufenthalt von 1 Nacht im Januar 2022
Antwort von Azrin Ramli am 16. Feb. 2022
Dear Valued Guest, Warmest Greeting from Swiss Garden Beach Resort, Kuantan!! Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Swiss-Garden Beach Resort Kuantan. If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.

2/10 – Ungenügend

Norazren binti Mohd

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Verbesserungswürdig: Personal & Service
late check in
Aufenthalt von 1 Nacht im Januar 2022
Antwort von Azrin Ramli am 7. Feb. 2022
Dear Valued Guest, Warmest Greetings from Swiss Garden Beach Resort, Kuantan! Thank you for taking time to inform us of your concern. We are always looking for ways to improve our services. Our apologies for any inconvenience caused. We hope to be able to make your visit to our resort better the next time you are here in Kuantan. Thank you!