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Bewertungen von Resort Suites at Bandar Sunway

3 out of 5
Resort Suites at Bandar Sunway
B1,Resort Suites Hotel@PyramidTower East, Persiaran Lagoon, Bandar Sunway, Petaling Jaya, Selangor

Bewertungen

7,0

Gut

24 von insgesamt 166 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
63 von insgesamt 166 Gästebewertungen haben eine Bewertung von 8 - Gut" "
50 von insgesamt 166 Gästebewertungen haben eine Bewertung von 6 - Okay" "
18 von insgesamt 166 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
11 von insgesamt 166 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,0/10

Sauberkeit

7,2/10

Personal & Service

6,6/10

Ausstattung

6,6/10

Zustand der Unterkunft

5,6/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Faiz

Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Steephan am 12. Jan. 2024
Dear Valued Guest Thank for your feedback, Hope you had a pleasant stay. Hope to see you again. Thank you.

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Personal & Service
If you don't mind
Beds OK, furniture run down especially kitchen cabinets. Air- conditional leak water in the middle of the night. Location perfect
Aufenthalt von 4 Nächten im Dezember 2023
Antwort von Steephan am 19. Dez. 2023
Dear Valued Guest.Thanks for your feedback,We will consider your feedback and will improve our service.Looking forward to your stay with us again.

6/10 – Okay

Samuel

Mit der Familie gereist
Gut: Personal & Service
Everything you need literally can be found within minutes of walk. I mean everything! Ranging from necessities to luxury goods or electronics and sporting stufs. A cinema within Sunway, a theme park, a huge-ass pool with the worlds largest Wave Pool. I mean, can't really as for more apart from the very old furniture that felt like it was falling apart...
Aufenthalt von 3 Nächten im August 2023

4/10 – Schlecht

Adam

Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im August 2023

2/10 – Ungenügend

Kevin

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
This is by far the worst hotel I have ever stayed. The photos posted are nothing like the actual condition of the room we stayed in. The room needs a serious update. Curtains have holes, bedsheets and pillows are full of stains, towels smell foul, and the furniture are worn out. Did I mention check in and out is down at the basement level where the emergency exit and parking garage entrance is? The only positive things I can think of is the location of the hotel and the friendliness of the hotel reception staff. Please stay away from this hotel!
Aufenthalt von 2 Nächten im August 2023

6/10 – Okay

Sze Sun

Aufenthalt von 4 Nächten im Juli 2023

2/10 – Ungenügend

Sui Ha

Mit einer Gruppe gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
所謂的酒店就不似酒店，超污糟，床單有跡，完全唔ok…服務員態度係good
Aufenthalt von 3 Nächten im Mai 2023

8/10 – Gut

Juan

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 3 Nächten im April 2023

4/10 – Schlecht

Sandy

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Worse Hotel
This is the worse hotel I had ever stay. Will not come back again. Smelly and uncomfortable stay. Fridge is not cool and the parking lot have not operate , can’t get out and I get hurt no one help. Ridiculous!
Aufenthalt von 1 Nacht im März 2023

4/10 – Schlecht

Eugene

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
First and last
Hotel room was old, pillows were old and flat, mattress hard. Air con compressor was noisy. Worst of all, reception only operates from 8am to 10pm. I check out at 7:30am and couldn’t get my deposit back!!
Aufenthalt von 5 Nächten im Dezember 2022

6/10 – Okay

Verifizierter Reisender

Mit einer Gruppe gereist
In need of upgrading!
The check in counter was pathetic. We walked through a posh lobby only to be ushered to the basement. What a drastic change. Looked more like a goods receiving counter more than a check in counter. Rooms were clearly old and definitely lacked maintenance. The shower curtains smelt bad but we could not get them changed as there wasn’t any housekeepers then. Only consolation was the large room! Definitely in need of an upgrade urgently!!
Aufenthalt von 1 Nacht im Dezember 2022

6/10 – Okay

S

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit und Ausstattung
Resort suites is co located in the same building as Sunway Pyramid Hotel and shares the same parking facilities. So it is very convenient for shopping, dining and visiting the Sunway Lagoon theme park. Just wear your swim gear from your room to go. Parking is not complimentary for Resort Suites guest nor is there any per entry system i.e. you pay general public rates and you can go in and out as necessary. Rates is about RM20 per day from midnight to midnight but I couldn’t make sense of the exact rates. The room has 1 bathroom, a kitchenette with some basic cutlery and crockery , 2 beds and balcony. Towels and basic toiletries are provided and there is a minimal housekeeping service everyday (change towels and empty bins). The check in process was abit wonky, with Resort Suites not having my booking despite me receiving an email from them asking if I needed airport transfer services. While the counter staffer was friendly and tried his best, his supervisor told him to tell me Expedia messed up my booking and I should check with “Raintree”, apparently another smaller operation also operating out of the same set of serviced apartments. I had to contact Expedia and Craig from Expedia was very helpful in clearing up my situation. Kudos to Craig and the unknown male counter staff from Resort Suites for smoothing out everything but points deducted for the Resort Suites backend for first losing my booking and then trying to duck by pushing me to another operator.
Aufenthalt von 4 Nächten im November 2022

8/10 – Gut

Phaik Guan

Aufenthalt von 2 Nächten im November 2022

10/10 – Hervorragend

Joseph

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I like everything
Aufenthalt von 5 Nächten im November 2022

6/10 – Okay

Sharon

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit
Old chairs & can break anytime. Iron board need needed to be change. Frontdesk/receiption area surprisingly on Lower Ground & spooky.

10/10 – Hervorragend

Juan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 3 Nächten im Oktober 2022

8/10 – Gut

Phei Zhuin

Aufenthalt von 1 Nacht im September 2022

4/10 – Schlecht

Gin Chuan

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Not worthy of the amount paid
Small lobby is at basement carpark, unbelievable. Room is big but old. No free parking as a hotel guest. Not worthy of the amount paid. Never to stay again in this resort.
Aufenthalt von 2 Nächten im Juni 2022

2/10 – Ungenügend

Weng Keng

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Juni 2022

6/10 – Okay

Sajeep

Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Balcony door not working, we kept closed always. Condition of the property not so good.
Aufenthalt von 3 Nächten im Juni 2022

8/10 – Gut

JOSEPH

Aufenthalt von 4 Nächten im Mai 2022

8/10 – Gut

Sharon

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice and comfort stay.
Nice and clean room with kitchenette, queen sized bed. Pretty good view looking at lagoon and water sport activities from the room. Aircon look new and is quiet during the stayed. Good location within Sunway Pyramid shopping mall.
Aufenthalt von 2 Nächten im April 2022

4/10 – Schlecht

ha, vietnam

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The reception counter check in is at basement. No lift. Have to go by staircase. Cleaning service time is after 3pm. Even I had to call to get the cleaning service at 9.30pm. No facilities. Quality of all equipment are poor condition. General It is poor.
Aufenthalt von 3 Nächten im Februar 2020

4/10 – Schlecht

LynnY, Singapore

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Came during CNY. We took family room. In Expedia indicated free extra bed for children aged below 2 years and below. We have requested for extra bed for our kids age 1 & 2 yrs old.And was told there that they will charge us $100 per night. After I argue of what has been mislead us that indicated as FOC, now they change the condition. But they still charge us $400 in total for the extra bed. I could hv book another room but it’s too late coz fully book most places and I had paid for my 1st room. And the kids were dead tired cos of Long journey to KL. And then there is No room service as well. Dissapointed cos it’s expensive for a hotel that is like a service budget apartment.
Aufenthalt von 2 Nächten im Januar 2020
Antwort von Jayden am 21. Feb. 2020
Dear LynnY, First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. Our policy for kids below 12 years old, is staying free with existing bed. There is for sure charges applied for extra roll-away bed in every hotel.We are saddened to hear your comments about our hospitality and service. However, thanks you for sharing your feedback from your stay. Warm Regards

10/10 – Hervorragend

Verifizierter Reisender

Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 5 Nächten im Januar 2020
Antwort von Chu am 29. Jan. 2020
Dear Anonymous, Thank you for taking your time to review us. We are glad and happy to know that you had a wonderful stay with us. We hope to welcome you again soon. Regards, Resort Suites at Bandar Sunway

6/10 – Okay

seunghee

Mit der Familie gereist
위치는 최상. 숙소컨디션은 보통
선웨이 라군에 놀러가기위해서 잡은숙소 숙소위치는 최상이다 쇼핑몰과 워터파크가 도보로 가능하니 아쉬운건..오래된건물 가격대비 숙소컨디션이 좋지는않다. 하지만 위치때문에 만족함
Aufenthalt von 1 Nacht im Januar 2020
Antwort von Chu am 29. Jan. 2020
Dear Seunghee, Thank you for your feedback. We're glad to hear that you enjoyed your stay with us. We hope to host you again in the future. Regards, Resort Suites at Bandar Sunway

4/10 – Schlecht

Turki

Verbesserungswürdig: Sauberkeit und Personal & Service
فيه قليل من الحشرات ( نمل ابيض )
Aufenthalt von 3 Nächten im Januar 2020
Antwort von Chu am 29. Jan. 2020
Dear Turki, Thank you for your review. We sincerely apologize for what you had experienced and we will look into this matter for further improvement. Regards, Resort Suites at Bandar Sunway

2/10 – Ungenügend

Mi Wah amy

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
A nightmare
This apartment made my holiday a nightmare. First of all, the price was 5 stars but the apartment was like 2 stars maximum. Though the location was convenient, the room cleanliness was sub standard. The furniture were old and the surface of the cupboards, tables were dusty with lots of scratches. The most unacceptable thing was there were so many ants coming out from cupboards in the kitchen. They provided daily cleaning but the staff just replenished the water and made up the bed sheet without changing it. The floor was not cleaned neither the table nor toilet. And the ants problem was not tackled with just spraying a little bit of cleaner then the staff said it was done. They had not try their effort to deal with it. And another horrible experience was the air conditioning either it was too cold or just like shut off. I didn’t have a good night sleep every single night as I was woken up by the warm temp or the chill. And I don’t know it was lucky or not, when the day I checked out, I saw a bunch of hair in the kitchen floor. And I am so sure it was not from me or my mom as we both had short hair which hardly could Make a bunch of hair in one over night because the hair was not found before I slept at the night before checked out. I would recommend you think twice before you book this apartment, must be a regret!
Aufenthalt von 4 Nächten im Dezember 2019

6/10 – Okay

Miss Ling Yen

Geschäftlich gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
The check in counter was at basement car park, a very tiny and humble one. But the room was big and clean. Many restaurants and eatery around so no worries on getting food anytime.
Aufenthalt von 2 Nächten im September 2019
Antwort von Chu am 27. Dez. 2019
Dear Ling, Thank you for taking the time to review us. We are glad to hear that you enjoyed your stay with us. Guest satisfaction and comfort is our priority. We look forward to welcoming you back to our hotel in the near future. Until then, take care! Regards, Resort Suites Hotel

8/10 – Gut

Wai Leng

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Good location
Apartment provided the basic necessities so it was good enough for us. Loved the location; lots of shopping choices and eateries nearby.
Aufenthalt von 4 Nächten im Dezember 2019
Antwort von Chu am 27. Dez. 2019
Dear Wai, Thank you for taking the time to review us. We are glad to hear that you enjoyed your stay with us. Guest satisfaction and comfort is our priority. We look forward to welcoming you back to our hotel in the near future. Until then, take care! Regards, Resort Suites Hotel

8/10 – Gut

Ange, Auckland

Mit der Familie und kleinen Kindern gereist
Nothing unique about the hotel itself but the location is tops! Its connected to the mall and only 5 mins walk to Sunway Lagoon. Hotel reception is situated right below the grand Sunway Hotel, separated by a flock of stairs, so huge difference in class. Its basically a hall, a counter with two staff. Didn't bother us though the setting is quite strange. You have to pay a refundable bond of RM150 when checking in. Plus RM10 a day non refundable for non citizens. Room is clean overall and equipped. Self service laundry is at level 12. Customer service responded queries pretty quickly. Best location to stay and value for money, if your focus is shopping and theme park. No frills hotel but good enough for just to crash after a long day. Only complain was the sofa bed was filthy so we all ended up sleeping in one bed. Other than that, it was a pleasant stay and would return.
Aufenthalt von 2 Nächten im Dezember 2019
Antwort von Chu am 27. Dez. 2019
Dear Teoh, Thank you for taking the time to review us. We are glad to hear that you enjoyed your stay with us. Guest satisfaction and comfort is our priority. We look forward to welcoming you back to our hotel in the near future. Until then, take care! Regards, Resort Suites Hotel

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
Aufenthalt von 4 Nächten im November 2019
Antwort von chu am 27. Dez. 2019
Dear Anonymous, We are happy to know that you had a wonderful stay with us and satisfy with your room. Love to have you again at our hotel. Regards, Resort Suites Hotel @ Bandar Sunway

6/10 – Okay

Verifizierter Reisender

Mit der Familie und kleinen Kindern gereist
Towels need to be replaced. Shower stall door side gap needs to be sealed. Overall cleanliness can be better.
Aufenthalt von 2 Nächten im November 2019
Antwort von chu am 27. Dez. 2019
Dear Anonymous, Thank you for taking the time to give us your feedback. We regret to hear that your stay did not live up to your expectations.As for the shower stall door and towel issue,We have conducted the room inspection and proceeded with the necessary works in fixing the problems that you've experienced. Once again, we are sorry to hear about your experience. Warm Regards, Resort Suites Hotel @ Bandar Sunway

8/10 – Gut

lim

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2019
Antwort von chu am 27. Dez. 2019
Dear Lim, We are happy to know that you had a wonderful stay with us and satisfy with your room. Love to have you again at our hotel. Regards, Resort Suites Hotel @ Bandar Sunway

10/10 – Hervorragend

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im November 2019
Antwort von chu am 27. Dez. 2019
Dear Anonymous, We are happy to know that you had a wonderful stay with us and satisfy with your room. Love to have you again at our hotel. Regards, Resort Suites Hotel @ Bandar Sunway

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Spacious rooms. Easy access to Sunway Pyramid and Lagoon for shopping and leisure.
Aufenthalt von 2 Nächten im November 2019
Antwort von Resort Suites Hotel am 27. Nov. 2019
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites Hotel

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Wonderful trip
We had a good time with family during this trip. Happy with the facilities and cleanliness provided by Resort Suites. Thank you very much.
Aufenthalt von 2 Nächten im November 2019
Antwort von Resort Suites Hotel am 20. Nov. 2019
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites Hotel

6/10 – Okay

Nhu, Ho chi minh city

Geschäftlich gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
Property is situated inside a mall, a perfect location in sunway.
Aufenthalt von 2 Nächten im November 2019
Antwort von Resort Suites Hotel am 20. Nov. 2019
Dear Nhu, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites Hotel

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Room is great and the location is good, right next to Sunway Pyramid Mall. Reception is located at the car park floor, need to walk thru the carpark entrance or the staircase from Sunway Pyramid Hotel Ground floor. Room is good, got a kitchen for basic cooking. Overall a happy stay.
Aufenthalt von 1 Nacht im Oktober 2019
Antwort von Resort Suites Hotel am 4. Nov. 2019
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites Hotel

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
High level with good view. But the problem is climbing up and down stairs, not suitable for aged and young children. Much better if the lift stops at the main lobby.
Aufenthalt von 2 Nächten im Oktober 2019
Antwort von Resort Suites Hotel am 4. Nov. 2019
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites Hotel

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The environment is very good
Aufenthalt von 1 Nacht im Oktober 2019
Antwort von Resort Suites Hotel am 9. Okt. 2019
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites Hotel

8/10 – Gut

Tiny, Kedah

Geschäftlich gereist, Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
I like the room and it is attached to the shopping mall.
Aufenthalt von 1 Nacht im September 2019
Antwort von Resort Suites Hotel am 25. Sept. 2019
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites Hotel

8/10 – Gut

tain foh

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
地点很不错
Aufenthalt von 2 Nächten im August 2019
Antwort von Resort Suites Hotel am 12. Sept. 2019
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites Hotel

8/10 – Gut

SL

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Near to shopping mall
Aufenthalt von 1 Nacht im August 2019
Antwort von Resort Suites am 4. Sept. 2019
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites

2/10 – Ungenügend

Meshal

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
الفندق سيأ جدا جدا جدا
Aufenthalt von 2 Nächten im August 2019
Antwort von Resort Suites am 4. Sept. 2019
Dear Sir/Mdm, We would like to apologize for your bad experience with your staying. We are normally known for our exceptional attention to detail, and we regret that we missed the mark. Your reviews have been discussed at length with the responsible team leader to prevent this from happening again and please kindly email us for more information. We hope you will visit us again soon. Warm regards, Resort Suites

10/10 – Hervorragend

Nicki

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very good value for price. Loved the place! Amazing views, comes with bath tub, kitchen area and everything
Aufenthalt von 1 Nacht im August 2019
Antwort von Resort Suites am 4. Sept. 2019
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites

6/10 – Okay

Verifizierter Reisender

Mit dem Partner gereist
Parking on that Saturday was extremely difficult. Also there was an unexpected parking charge of RM10.00 per exit.
Aufenthalt von 1 Nacht im Juli 2019
Antwort von Resort Suites Hotel am 12. Sept. 2019
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites Hotel

6/10 – Okay

CHRISTINA

The check-in counter is in the basement and there's no clear signage.
Aufenthalt von 1 Nacht im Juli 2019
Antwort von Resort Suites am 4. Sept. 2019
Dear Sir/Mdm, We would like to apologize for your bad experience with your staying. We are normally known for our exceptional attention to detail, and we regret that we missed the mark. Your reviews have been discussed at length with the responsible team leader to prevent this from happening again. We hope you will visit us again soon. Warm regards, Resort Suites

4/10 – Schlecht

Verifizierter Reisender

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
The interior of room and reception like 3 stars
The location is good. But the room is a bit rundown. Reception is at B1 car park, no class at all. And the price charged like 4 stars, for a 3 stars hotel. Like bulb blinking, and is a converted apartment to hotel.
Aufenthalt von 1 Nacht im Juli 2019
Antwort von Resort Suites am 4. Sept. 2019
Dear Sir/Mdm, We would like to apologize for your bad experience with your staying. We are normally known for our exceptional attention to detail, and we regret that we missed the mark. Your reviews have been discussed at length with the responsible team leader to prevent this from happening again. We hope you will visit us again soon. Warm regards, Resort Suites

10/10 – Hervorragend

ANAGHA ASHISH BHAGAT

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
good stay
superb
Aufenthalt von 4 Nächten im Juli 2019
Antwort von Resort Suites am 4. Sept. 2019
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites