Außenpool, Liegestühle

Bewertungen von Amari Kuala Lumpur

4 out of 5
Amari Kuala Lumpur
3 Jalan Bangsar, KL Eco City, Kuala Lumpur

Bewertungen

8,8

Hervorragend

79 von insgesamt 115 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
19 von insgesamt 115 Gästebewertungen haben eine Bewertung von 8 - Gut" "
8 von insgesamt 115 Gästebewertungen haben eine Bewertung von 6 - Okay" "
2 von insgesamt 115 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
7 von insgesamt 115 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,2/10

Sauberkeit

9,0/10

Personal & Service

9,4/10

Ausstattung

9,2/10

Zustand der Unterkunft

8,6/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Wadja

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Das hotel ist super gelegen, nahe mehrerer Supermärkte und malls. Bahnstation 2 Minuten vom Hotel. Frühstück ist super, alle Mitarbeiter beim Frühstück und die Köche sind zuvorkommend. Tolles Frühstück für ein 4 Sterne Hotel. Der Assistant Managet Herr Adnan ist sehr professionell und hilfsbereit, er hat nach Beanstandung unsere Zimmer wechseln lassen und uns persönlich mit dem Gepäck geholfen. Einzige Kritik ist, dass die Zimmer nicht gut gehalten werden. Es wird nicht gründlich sauber gemacht und ist für ein so neues Hotel sehr schade! Sonst war wirklich alles perfekt!
Aufenthalt von 12 Nächten im Oktober 2023
Antwort von Best Regards, The Management, Amari Kuala Lumpur am 10. Nov. 2023
Dear WadjaThank you for taking the time to share your feedback regarding your recent stay at Amari Kuala Lumpur. We appreciate your detailed review and are pleased to hear that you found our hotel's location convenient and enjoyed the breakfast offerings.However, we sincerely apologize for any inconvenience you experienced with the cleanliness of the rooms. Your comments have been shared with our housekeeping team, and we will take the necessary steps to address and rectify the situation to ensure that it does not happen in the future.On a positive note, we are glad to hear that Mr. Adnan, our assistant manager, was able to assist you promptly and help resolve the issues you encountered. We are grateful for your understanding and patience in this matter.Your valuable feedback is essential to us, as it helps us identify areas for improvement. If there are any specific details or suggestions you would like to share to enhance your experience on your next visit, please feel free to let us know.Once again, we appreciate your feedback and thank you for choosing Amari Kuala Lumpur. We look forward to the opportunity to welcome you back and provide you with an even better experience.

8/10 – Gut

Jia hui

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Amari Kuala Lumpur am 21. Mai 2024
Dear Jia Hui,Thank you for taking the time to rate your stay at Amari Kuala Lumpur. We are pleased to know that you had a positive experience with us.We look forward to welcoming you back and hope to make your next stay even better.Warm regards,The Management

10/10 – Hervorragend

MARIE

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Tout était très bien
Aufenthalt von 1 Nacht im März 2024
Antwort von Amari Kuala Lumpur am 31. März 2024
Dear Marie,Thank you for your wonderful review! We're thrilled to hear that you had an excellent experience during your stay at Amari Kuala Lumpur.Our team works hard to provide exceptional service, and we're delighted to know that everything met your expectations.We appreciate your feedback and hope to have the pleasure of welcoming you back for another fantastic stay in the future.Best regards,The Management

2/10 – Ungenügend

Raja Rokiah

Gut: Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit und Personal & Service
I had such a bad experiences at Amari Kuala Lumpur. And I’ve decided to share my thoughts. I suffered the worst allergic reactions when I arrived in Malaysia, so I was super careful and I was so sensitive to everything, Amari detergent used on their sheets and robes cause my hives to get much worst. My apple charger when missing ( pretty much taken) And to top it all , my half finish filled laundry bag got taken without my consent’s. Suffice to say, The worst hotel experiences in my life! And I have stayed in 5 stars hotel all over the globe! I have never leave a bad reviews for any hotels in my short life. But Amari made me feel so bad. I do not want anyone else experiencing my misfortune. Suffice to say , I will not stay there again.
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Amari Kuala Lumpur am 13. März 2024
Dear Raja Rokiah,We are deeply sorry to hear about your unpleasant experiences during your recent stay at Amari Kuala Lumpur. Your feedback is invaluable to us, and we appreciate you taking the time to share your thoughts.Regarding the allergic reactions you experienced, please accept our sincere apologies for any discomfort caused. We would like to clarify that our laundry services are outsourced to an external vendor, who utilizes Ecolab products for washing. While we strive to maintain high standards of cleanliness and guest comfort, we regret that your experience fell short of expectations.Regarding the missing charger and laundry bag, we understand the frustration this must have caused. We take all guest concerns seriously and will investigate these incidents to prevent similar occurrences in the future.Once again, we apologize for the inconvenience and disappointment you experienced. Your feedback will be shared with our team for immediate improvement. We hope you will consider giving us another opportunity to provide you with the exceptional stay you deserve.Warm regards,The Management

10/10 – Hervorragend

Teo Shun

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good and clean
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Best Regards, The Management, Amari Kuala Lumpur am 27. Feb. 2024
Dear Teo Shun,Thank you for taking the time to share your feedback regarding your recent stay at Amari Kuala Lumpur. We are delighted to hear that you found our hotel to be good and clean. Cleanliness is a top priority for us, and we're glad that this contributed to a positive experience for you.Should you have any further comments or require assistance in planning your next stay, please do not hesitate to reach out to us. We look forward to the opportunity of welcoming you back to Amari Kuala Lumpur in the near future for another enjoyable stay.

2/10 – Ungenügend

LAP KIN

Geschäftlich gereist
Gut: Personal & Service und Komfort des Zimmers
Verbesserungswürdig: Sauberkeit
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Best Regards, The Management, Amari Kuala Lumpur am 23. Feb. 2024
Dear LAP KIN,I hope this message finds you well. We noticed that you rated your recent stay with us as 2/5, and we are genuinely concerned that your experience did not meet your expectations, nor the high standards we strive to uphold at Amari Kuala Lumpur.We are committed to providing our guests with the highest quality of service and accommodation, and it appears we fell short in your case. We would greatly appreciate it if you could share more details about any specific issues or aspects of your stay that led to this rating. Your feedback is crucial for us to address any shortcomings and to ensure that we can improve the experience for you and all our guests in the future.Could you kindly highlight the areas that were unsatisfactory? Was it related to the room, service, facilities, or any other aspect of your stay? We are here to listen and make amends.Thank you for choosing Amari Kuala Lumpur, and we hope to have the opportunity to better serve you in the future.

8/10 – Gut

Jamsine

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
the room is clean and service is quite good... only thing is about the car.. per entry charge RM5.. we are guest... they should charge one time is enough.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Best Regards, The Management, Amari Kuala Lumpur am 22. Feb. 2024
Dear Jamine,Thank you for taking the time to review your stay at Amari Kuala Lumpur. We are delighted to hear that you found our rooms clean and our service commendable. Your satisfaction is our top priority, and we're glad we could ensure a comfortable experience for you.Regarding the parking fee, we understand your concerns about the RM5 per entry charge and appreciate your feedback on this matter. We aim to provide a seamless and value-driven experience for all our guests, including the convenience and security of parking. Your suggestion for a one-time charge for guests is valuable, and we will certainly consider how we can improve our parking policy to better meet our guests' needs.Thank you once again for choosing Amari Kuala Lumpur. We look forward to the opportunity to welcome you back, aiming to exceed your expectations in all aspects of your stay.

10/10 – Hervorragend

KAE SHYAN

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very good service
Friendly staff, great expereince staying there.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Best Regards, The Management, Amari Kuala Lumpur am 22. Feb. 2024
Dear KAE SHYAN,Thank you for your wonderful review of Amari Kuala Lumpur. It's heartwarming to know that our friendly staff and the service they provided contributed to a great experience during your stay with us. Our team strives to deliver exceptional hospitality to ensure that every guest feels welcome and valued.We're thrilled you enjoyed your time at our hotel and look forward to welcoming you back for another memorable stay. Your satisfaction is our greatest motivation.

10/10 – Hervorragend

Sadao

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
綺麗でスタッフの笑顔も良かったです。
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Best Regards, The Management, Amari Kuala Lumpur am 22. Feb. 2024
Dear Sadao,Thank you for your positive feedback about your stay at Amari Kuala Lumpur. We are delighted to hear that you found our premises clean and our staff welcoming with smiles. Our team takes great pride in ensuring our guests feel comfortable and valued during their time with us.We look forward to the opportunity of hosting you again and continuing to meet your expectations.

10/10 – Hervorragend

Enric

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Best Regards, The Management, Amari Kuala Lumpur am 13. Feb. 2024
Dear Enric,We are absolutely delighted to hear that you rated your recent stay with us as 10/10! It's always our highest priority to ensure our guests have an exceptional experience, from the comfort of our accommodations to the quality of our services, and it seems we were able to achieve this for you.Your satisfaction is the best reward for our staff who work day in and day out to provide the best possible service. We will make sure to pass on your kind words and gratitude to the entire team, as it will undoubtedly serve as a great source of motivation.Thank you again for choosing to stay with us and for taking the time to share your perfect rating. We are truly grateful for your support and very much look forward to welcoming you back for another memorable experience in the near future.

10/10 – Hervorragend

Enric

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 11 Nächten im Januar 2024
Antwort von Best Regards, The Management, Amari Kuala Lumpur am 13. Feb. 2024
Dear Enric,We are absolutely delighted to hear that you rated your recent stay with us as 10/10! It's always our highest priority to ensure our guests have an exceptional experience, from the comfort of our accommodations to the quality of our services, and it seems we were able to achieve this for you.Your satisfaction is the best reward for our staff who work day in and day out to provide the best possible service. We will make sure to pass on your kind words and gratitude to the entire team, as it will undoubtedly serve as a great source of motivation.Thank you again for choosing to stay with us and for taking the time to share your perfect rating. We are truly grateful for your support and very much look forward to welcoming you back for another memorable experience in the near future.

10/10 – Hervorragend

DANIEL

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Best regards, The Management Amari SPICE Penang am 5. Feb. 2024
Dear Daniel,We are absolutely delighted to receive your perfect rating of 10 out of 10 for your recent stay at Amari Kuala Lumpur. It brings us immense joy to know that we were able to make your stay so memorable and enjoyable.Your satisfaction is our top priority, and such positive feedback motivates us to continue delivering exceptional service and experiences to all our guests. We are truly grateful for your kind words and support.Thank you once again for choosing Amari Kuala Lumpur. We eagerly look forward to welcoming you back for another outstanding stay in the near future.

10/10 – Hervorragend

YOK ENG

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Hotel room is clean and cozy. Staff are friendly and nice.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Best Regards, The Management, Amari Kuala Lumpur am 22. Jan. 2024
Dear Yok Eng,Warm greetings from Amari Kuala Lumpur!Thank you for taking the time to share your feedback, and we appreciate your kind words.We're delighted to hear that you found our hotel room clean and cozy. Cleanliness and comfort are top priorities for us, and it's rewarding to know they contributed positively to your stay.Friendly and nice staff are crucial in creating a warm and welcoming environment, and we're thrilled that your experience with our team left a positive impression.If there's anything specific you loved or if you have any preferences for your next visit, please feel free to share. We look forward to the pleasure of hosting you again at Amari Kuala Lumpur.Thank you once again for choosing us. Until we meet again, take care and best wishes.

8/10 – Gut

Kenji

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Best Regards, The Management, Amari Kuala Lumpur am 22. Jan. 2024
Dear Kenji,Warm greetings from Amari Kuala Lumpur!We extend our sincere gratitude to you for choosing Amari Kuala Lumpur and for taking the time to share your feedback, along with an 8/10 rating. Your input is highly valued, and we appreciate your thoughtful review.We're delighted to learn that you had a recent stay with us, and we hope it was a comfortable and enjoyable experience. Your feedback helps us understand our guests' perspectives better, and we're always eager to enhance our services.If there are specific aspects you loved or areas where we can improve, please feel free to share more details. Your insights guide us in providing even better experiences for our guests.Once again, thank you for your review and rating. We look forward to the pleasure of hosting you again at Amari Kuala Lumpur for another wonderful stay.Until then, take care and best wishes!

8/10 – Gut

Jee Kwang

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Worth every penny
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Best Regards, The Management, Amari Kuala Lumpur am 15. Jan. 2024
Dear Jee Kwang,Thank you for taking the time to share your positive feedback about your recent stay at Amari Kuala Lumpur. We're delighted to hear that you found your overall experience to be good and worth every penny.Your satisfaction is our priority, and we appreciate your support. If you have any specific suggestions or comments on how we can further enhance our services, please feel free to share.We look forward to welcoming you back for another pleasant stay in the future.

10/10 – Hervorragend

Leonard

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Best Regards, The Management, Amari Kuala Lumpur am 11. Jan. 2024
Dear Leonard,Thank you for taking the time to share your feedback and for giving us a perfect rating following your recent stay at Amari Kuala Lumpur. We truly appreciate your kind words and positive evaluation.It's fantastic to hear that your experience met your expectations. We are delighted that you enjoyed your time with us.Your satisfaction is our top priority, and we are committed to consistently providing excellent service. If you have any further comments or suggestions on how we can enhance our services, please don't hesitate to share them with us.We look forward to the opportunity of welcoming you back to Amari Kuala Lumpur for another wonderful stay.

10/10 – Hervorragend

Boon Tian

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Best Regards, The Management, Amari Kuala Lumpur am 2. Jan. 2024
Dear Boon Tian,Thank you sincerely for taking the time to rate us 10/10 in your review.Your generous rating means a lot to us, and we're thrilled to know that your experience at Amari Kuala Lumpur met or exceeded your expectations. We are committed to maintaining the highest standards of service, and your feedback motivates us to continue delivering exceptional experiences to all our guests.We look forward to welcoming you back for another outstanding stay at Amari Kuala Lumpur.

10/10 – Hervorragend

Wei

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
New hotel in KL EcoCity worth a try
We stayed in a superior King room. The view was amazing. Bed was comfortable, air conditioning just right. Pool was very clean and mostly quiet, with a panoramic view of surrounding city. Hotel is not in KL city or Bukit Bintang area but we still had free tour pickups. Its proximity to Adbullah Hukum LRT and KTM makes city centre and tourist attactions easily accessible. It is just adjacent to two Megamalls with plenty of eating and shopping options. The Hor Fun in the hotel's own restaurant Amaya Food Gallery is amazing, but a bit pricey. In the foyer of the hotel, there is a real ginger bread house with frosting!
Aufenthalt von 5 Nächten im Dezember 2023
Antwort von Best Regards, The Management, Amari Kuala Lumpur am 2. Jan. 2024
Dear Wei,Thank you for choosing to stay at Amari Kuala Lumpur and sharing your detailed experience with us.We're thrilled to hear that your stay in our superior King room was memorable, especially enjoying the amazing view, comfortable bed, and the well-regulated air conditioning. It's fantastic that you found our pool area serene and enjoyed the panoramic city views. We're delighted that despite not being in the city center, our proximity to public transportation made exploring KL's attractions convenient for you.We're pleased that the adjacent megamalls offered plentiful dining and shopping choices for your convenience. Your praise for the Hor Fun at Amaya Food Gallery is appreciated, although we'll take your feedback on pricing into consideration.We're glad you enjoyed the festive touch with our gingerbread house in the foyer.Your feedback is invaluable, and we hope to have the pleasure of welcoming you back for another exceptional stay at Amari Kuala Lumpur.

6/10 – Okay

Michael

Gut: Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit und Komfort des Zimmers
Hotel is new but shower area very dirty, look like was not clean for a long time with stains. Bed was too soft, very uncomfortable for me with back problem. Bed frame and hot water kettle were also dusty.
Aufenthalt von 4 Nächten im Dezember 2023
Antwort von Best Regards, The Management, Amari Kuala Lumpur am 2. Jan. 2024
Dear Michael,Thank you for choosing to stay at Amari Kuala Lumpur and for sharing your experience with us.We apologize for the cleanliness issues you encountered in the shower area and the dusty conditions you noticed in the room. Your feedback is concerning, and we assure you that this does not reflect the high standards we aim to uphold. We'll address this with our housekeeping team to ensure such oversights are rectified immediately.We regret that the bed's softness didn't meet your comfort preferences, especially given your back problem. We understand the importance of a good night's sleep and regret any discomfort caused.Your feedback is essential, and we're committed to improving our services. We hope for the opportunity to restore your confidence in us during your future stays at Amari Kuala Lumpur.

10/10 – Hervorragend

Amanina

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It's new. I enjoyed the decor and the service.
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Best Regards, The Management, Amari Kuala Lumpur am 22. Dez. 2023
Dear Amanina,Thank you for choosing our new property! We're thrilled that you enjoyed the decor and experienced great service during your stay at Amari Kuala Lumpur.We look forward to welcoming you back for another delightful experience.

10/10 – Hervorragend

Christian paul

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice place and the room is big clean and the service is excellent. Only that you need to walk a little distance for food and shopping
Aufenthalt von 5 Nächten im Dezember 2023
Antwort von Best Regards, The Management, Amari Kuala Lumpur am 22. Dez. 2023
Dear Christian Paul,Thank you for your positive feedback! We're delighted you found our rooms spacious, clean, and enjoyed excellent service at Amari Kuala Lumpur.We appreciate your observation about the distance to dining and shopping areas. Our team is always eager to assist with recommendations or arrangements to ensure a convenient experience for our guests.We hope to have the pleasure of welcoming you back for another enjoyable stay.

6/10 – Okay

Tan

Mit der Familie gereist
Not-too-pleasant scent in Lobby
had expected a more pleasant scent in the lobby
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Best Regards, The Management, Amari Kuala Lumpur am 22. Dez. 2023
Dear Tan,Thank you for sharing your feedback with us. We're sorry to hear that the lobby scent didn't meet your expectations during your stay at Amari Kuala Lumpur.We continuously strive to enhance our guests' experiences, and your comments are valuable in our efforts to improve. Your feedback regarding the lobby scent will be taken into consideration as we work to create a more pleasant ambiance.We appreciate your patronage and hope to welcome you back for a more satisfying experience in the future.

10/10 – Hervorragend

Yeo

Gut: Personal & Service und Zustand der Unterkunft
Great hotel except that room was not cleaned well on the first night (hair on the carpet). But housekeeping rectified that immediately after informing them.
Antwort von Best Regards, The Management, Amari Kuala Lumpur am 13. Feb. 2024
Dear Yeo,Thank you for choosing our hotel for your stay and for taking the time to share your feedback with us. We are delighted to hear that you found our hotel to be great overall. Our team is committed to ensuring our guests have a pleasant and comfortable experience, and we're glad that you felt well taken care of during your visit.We sincerely apologize for the oversight in cleanliness you encountered upon your arrival, specifically with the hair found on the carpet. It's important to us that our rooms meet the highest standards of cleanliness and comfort, and we regret that we fell short in this instance. However, we are pleased to know that our housekeeping team was able to quickly address and rectify the issue once it was brought to their attention. This responsiveness is a testament to our dedication to guest satisfaction.Your feedback is invaluable to us as it helps us identify areas for improvement in our services and facilities. We have taken note of your experience and will reinforce our housekeeping protocols to prevent such occurrences in the future.Thank you once again for your understanding and for giving us the opportunity to correct the issue. We hope this experience will not deter you from choosing to stay with us again in the future. We look forward to the opportunity to serve you better and exceed your expectations on your next visit.

6/10 – Okay

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
I love staying here. The only feedback u have is on the room service, the options past 10 are very limited, and the person on the phone was not very friendly at all, in fact quite rude
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Best Regards, The Management, Amari Kuala Lumpur am 22. Dez. 2023
Dear Guest,Thank you for choosing Amari Kuala Lumpur and for your valuable feedback. We're delighted to hear that you love staying with us.However, we sincerely apologize for the inconvenience you experienced with our room service options and the attitude of our staff member. This doesn't reflect the level of service we aim to provide, and we'll address this promptly to ensure such incidents don't recur.Your feedback is vital in our continuous efforts to improve our services. We hope to have the opportunity to make your next stay more pleasant in every aspect.

10/10 – Hervorragend

Mohamed Raiz

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Antwort von Best Regards, The Management, Amari Kuala Lumpur am 13. Feb. 2024
Dear Mohamed Raiz,We are absolutely delighted to hear that you rated your recent stay with us as 5/5! It's always our highest priority to ensure our guests have an exceptional experience, from the comfort of our accommodations to the quality of our services, and it seems we were able to achieve this for you.Your satisfaction is the best reward for our staff who work day in and day out to provide the best possible service. We will make sure to pass on your kind words and gratitude to the entire team, as it will undoubtedly serve as a great source of motivation.Thank you again for choosing to stay with us and for taking the time to share your perfect rating. We are truly grateful for your support and very much look forward to welcoming you back for another memorable experience in the near future.

10/10 – Hervorragend

Mohamed Raiz

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Antwort von Best Regards, The Management, Amari Kuala Lumpur am 13. Feb. 2024
Dear Mohamed Raiz,We are absolutely delighted to hear that you rated your recent stay with us as 5/5! It's always our highest priority to ensure our guests have an exceptional experience, from the comfort of our accommodations to the quality of our services, and it seems we were able to achieve this for you.Your satisfaction is the best reward for our staff who work day in and day out to provide the best possible service. We will make sure to pass on your kind words and gratitude to the entire team, as it will undoubtedly serve as a great source of motivation.Thank you again for choosing to stay with us and for taking the time to share your perfect rating. We are truly grateful for your support and very much look forward to welcoming you back for another memorable experience in the near future.

8/10 – Gut

Mazen

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good to be near large mall
Aufenthalt von 3 Nächten im November 2023
Antwort von Best Regards, The Management, Amari Kuala Lumpur am 28. Nov. 2023
Dear Mazen,Thank you for your feedback! We're glad to hear that you appreciated the convenience of being near a large mall during your stay at Amari Kuala Lumpur. Your satisfaction is important to us, and we hope the proximity to the mall added to the overall positive experience.If there are any specific aspects you particularly enjoyed or if you have any suggestions, please feel free to share. We value your feedback and look forward to the opportunity to welcome you back for another enjoyable stay.

10/10 – Hervorragend

Mazin

Aufenthalt von 1 Nacht im November 2023
Antwort von Best Regards, The Management, Amari Kuala Lumpur am 21. Nov. 2023
Dear Mazin,Thank you sincerely for your outstanding rating of 10/10 for your stay with us at Amari Kuala Lumpur! We are delighted to hear that your experience met or exceeded your expectations. If there are specific aspects you found particularly satisfying or any suggestions you have for improvement, we would love to hear more.Your positive feedback is immensely appreciated, and we look forward to the pleasure of welcoming you back for another exceptional stay at Amari Kuala Lumpur.

10/10 – Hervorragend

Matt

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Highly recommended
I always stay at this hotel when doing business in KL. It is ultra clean; the service is impeccable, and it has one of the best breakfasts I have ever enjoyed.
Aufenthalt von 3 Nächten im November 2023
Antwort von Best Regards, The Management, Amari Kuala Lumpur am 14. Nov. 2023
Dear Matt,Thank you for being a loyal guest and for choosing Amari Kuala Lumpur for your business stays. We appreciate your kind words and are delighted to hear that our hotel meets your expectations for cleanliness, impeccable service, and a satisfying breakfast experience.Your recommendation means a lot to us, and we look forward to welcoming you back for your future visits. If there's anything specific you'd like to share or any preferences you have for your next stay, please feel free to let us know.Safe travels, and see you again soon!

2/10 – Ungenügend

Verifizierter Reisender

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2023
Antwort von Best Regards, The Management, Amari Kuala Lumpur am 9. Nov. 2023
Dear Valued Guest,We would like to extend our gratitude for choosing to stay at Amari Kuala Lumpur. Your feedback is valuable to us, and we noticed that you rated your experience with a 2/10, indicating that there might have been some aspects of your stay that fell short of your expectations.To help us improve our services and better understand your concerns, we would greatly appreciate it if you could provide more details about your experience. Please feel free to share any specific issues you encountered or any areas where you believe we can make improvements.Your feedback will play an essential role in helping us enhance our guest experience and ensure that future visits to our hotel are more enjoyable. Your satisfaction is our priority, and we want to ensure that your next stay with us is nothing less than perfect.Thank you for your time, and we look forward to hearing from you soon.

10/10 – Hervorragend

Marinus Theodorus

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im Oktober 2023
Antwort von Best Regards, The Management, Amari Kuala Lumpur am 4. Nov. 2023
Dear Marinus Theodorus,We would like to extend our heartfelt gratitude to you for choosing Amari Kuala Lumpur for your recent stay, and for taking the time to rate us with a perfect score of 5/5. Your kind feedback means the world to us, and we are truly appreciative of your support.We are thrilled to know that you had a wonderful experience at our hotel, and we hope that you were able to create beautiful memories during your stay. Our team is dedicated to providing exceptional service and ensuring that our guests have a delightful time, and your positive feedback is a testament to their hard work and dedication.We look forward to welcoming you back to Amari Kuala Lumpur in the future, and we are here to ensure that your next stay is just as memorable and enjoyable.Once again, thank you for choosing Amari Kuala Lumpur, and we can't wait to have you with us again.

10/10 – Hervorragend

Jumari

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff very friendly
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Best Regards, The Management, Amari Kuala Lumpur am 31. Okt. 2023
Dear Jumari,We're delighted to hear that you found our staff very friendly. Your positive feedback is greatly appreciated, and we look forward to welcoming you back to Amari Kuala Lumpur in the future.

10/10 – Hervorragend

Shao Lin

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Best Regards, The Management, Amari Kuala Lumpur am 31. Okt. 2023
Dear Shao Lin,We sincerely appreciate your kind words and the perfect rating of 10/10 for your stay at Amari Kuala Lumpur. It was a pleasure having you as our guest, and we're thrilled to hear that your experience was exceptional.Your satisfaction is our utmost priority, and we look forward to the opportunity of hosting you again in the future. Thank you for choosing us and for your kind feedback.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Highly Recommended
We stayed at a club suite for 8 nights. Complimentary laundry (limited to 3 pcs of garment daily) was very much appreciated. Very fast wifi. Convenient covered passageway to Megamall & LRT station. Staff worked hard to make our stay a pleasant one
Aufenthalt von 8 Nächten im Oktober 2023
Antwort von Best Regards, The Management, Amari Kuala Lumpur am 31. Okt. 2023
Dear Guest,Thank you for your glowing review and for taking the time to share your experience at Amari SPICE Penang. We are delighted to hear that you had a great stay, particularly in the club suite.It's wonderful to know that you appreciated the complimentary laundry service, fast Wi-Fi, and the convenient passageway to Megamall and the LRT station. We take pride in providing a comfortable and convenient experience for our guests.Your acknowledgment of our hardworking staff is much appreciated, as we always strive to ensure a pleasant stay for our guests.Thank you for choosing Amari SPICE Penang, and we hope to have the pleasure of welcoming you back in the future.

10/10 – Hervorragend

Theera

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very comfortable hotel
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Best Regards, The Management, Amari Kuala Lumpur am 27. Okt. 2023
Dear Theera,Thank you for taking a moment to share your feedback. We're delighted to hear that you found Amari Kuala Lumpur very comfortable. Your comfort and satisfaction are of utmost importance to us, and we're pleased to have met your expectations.We look forward to the pleasure of welcoming you back for another comfortable stay at Amari Kuala Lumpur. If there's anything specific you'd like to enhance your future visits, please don't hesitate to let us know.

10/10 – Hervorragend

Mohamed Raiz

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hotel is well maintained and location is superb! VIP perks should be better especially for returning customers
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von Best Regards, The Management, Amari Kuala Lumpur am 24. Okt. 2023
Dear Mohamed Raiz,Thank you for sharing your feedback about your stay at Amari Kuala Lumpur. We're pleased to hear that you found the hotel well-maintained and the location superb.We appreciate your suggestion about VIP perks, especially for returning customers. Your feedback is valuable, and we will take it into consideration as we aim to enhance our offerings and provide even better experiences for our guests.Your satisfaction is important to us, and we look forward to the opportunity to host you again. If you have specific preferences or suggestions for your next visit, please feel free to communicate them with us, and we will do our best to make your stay even more enjoyable.

10/10 – Hervorragend

Enric

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 12 Nächten im September 2023
Antwort von Best Regards, The Management, Amari Kuala Lumpur am 24. Okt. 2023
Dear Enric,Thank you for your kind words and for taking the time to provide such positive ratings for Amari Kuala Lumpur. We are truly delighted to hear that you enjoyed your stay with us.Our team takes great pride in ensuring our guests have a memorable and comfortable experience, and your feedback is the best reward for our efforts. We are thrilled that we met your expectations and that you found our hotel to your liking.We look forward to welcoming you back in the future, and please do not hesitate to reach out if you have any specific preferences or suggestions for your next visit. We are here to make your stay even more enjoyable.

10/10 – Hervorragend

Meng Han

Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Best Regards, The Management, Amari Kuala Lumpur am 24. Okt. 2023
Dear Meng Han,Thank you for your kind words and for taking the time to provide such positive ratings for Amari Kuala Lumpur. We are truly delighted to hear that you enjoyed your stay with us.Our team takes great pride in ensuring our guests have a memorable and comfortable experience, and your feedback is the best reward for our efforts. We are thrilled that we met your expectations and that you found our hotel to your liking.We look forward to welcoming you back in the future, and please do not hesitate to reach out if you have any specific preferences or suggestions for your next visit. We are here to make your stay even more enjoyable.

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
綺麗で広く快適。 チェックイン、アウト時の対応、ホスピタリティはいまいち。 呼び鈴を鳴らして漸く1人が出てきて、荷物持ちの声かけもなく、会話もない。
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Best Regards, The Management, Amari Kuala Lumpur am 13. Okt. 2023
Dear Valued guest,Thank you for taking the time to provide your feedback regarding your recent stay at Amari Kuala Lumpur. We're delighted to hear that you found your room beautiful, spacious, and comfortable.However, we apologize for the inconvenience you experienced during the check-in and check-out processes, as well as with the lack of assistance for your luggage. This falls short of the service standards we aim to provide. Rest assured, we take your comments seriously and will address these issues to ensure a more pleasant and hassle-free experience for future guests.Your feedback is valuable to us, and we appreciate your input. If you have any other suggestions or specific requests for your future visits, please don't hesitate to share them.Thank you for choosing Amari Kuala Lumpur, and we hope to have the opportunity to improve upon your next stay.

10/10 – Hervorragend

Mian Mohsin, Lahore

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The location. Right next to Mid Valley mall with lot of options for eating out
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Best Regards, The Management, Amari Kuala Lumpur am 13. Okt. 2023
Dear Guest,Thank you for sharing your feedback about the location of Amari Kuala Lumpur. We're delighted to hear that you appreciated our prime location right next to Mid Valley Mall, which offers a wide range of dining options.Convenience and accessibility to dining and shopping are key aspects of our location, and we're pleased that you found it to your liking. If there's anything more we can do to enhance your stay or if you have any specific preferences for your next visit, please feel free to let us know.Thank you for choosing Amari Kuala Lumpur, and we look forward to hosting you again.

2/10 – Ungenügend

Loh

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Best Regards, The Management, Amari Kuala Lumpur am 13. Okt. 2023
Dear Loh,Thank you for taking the time to share your rating and feedback about your recent stay at Amari Kuala Lumpur. We greatly value your input and are committed to continuously improving our guest experience.We noticed that you rated your stay with a 2/5, which indicates that there may have been some aspects that did not meet your expectations. We would sincerely appreciate it if you could provide us with more details or specific feedback regarding your stay. Your insights will help us better understand the areas where we can make improvements and ensure a more enjoyable visit for our future guests.Please feel free to share any concerns or suggestions you may have, as your satisfaction is of utmost importance to us. We are here to listen and address any issues you may have encountered during your stay.Thank you for choosing Amari Kuala Lumpur, and we look forward to hearing more about your experience to enhance your next visit.

10/10 – Hervorragend

Saina

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im Oktober 2023
Antwort von Best Regards, The Management, Amari Kuala Lumpur am 11. Okt. 2023
Dear Saina,We wanted to express our heartfelt gratitude for awarding us a full rating for your stay at Amari Kuala Lumpur. Your positive feedback and satisfaction are truly appreciated by our entire team.It was our pleasure to have you as our guest, and we're thrilled to know that your stay met your expectations. Your rating motivates us to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back in the near future. If there's anything more we can do to make your next stay even more enjoyable, please feel free to let us know. Your comfort and satisfaction are our top priorities.

2/10 – Ungenügend

Verifizierter Reisender

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Stay at your own risk.Very Noisy Hotel
Stay at your own risk
Aufenthalt von 1 Nacht im September 2023
Antwort von Best Regards, The Management, Amari Kuala Lumpur am 2. Okt. 2023
Dear guest,I'm sorry to hear about your experience at Amari Kuala Lumpur. We take guest feedback seriously and would like to learn more about the specific noise issues you encountered during your stay so that we can address them appropriately.If you could provide more details about the nature of the noise and any specific concerns you had, it would be helpful for us to investigate and take necessary steps to improve the overall guest experience.Your feedback is important to us, and we strive to make every guest's stay comfortable and enjoyable. Please feel free to share any additional information or concerns you may have so that we can better understand the situation and work towards a solution. Thank you for bringing this to our attention.

2/10 – Ungenügend

Tang

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2023
Antwort von Best Regards, The Management, Amari Kuala Lumpur am 29. Sept. 2023
Dear Tang,Thank you for staying with us and ratings. We are glad to know that you have enjoyed your stay at Amari Kuala Lumpur. We have noted from your ratings and appreciate if you can furnish us your feedback based on your ratings, for immediate rectification and further improvement.We really appreciate your constructive comments and hope to be of better service to you in not too far future.

10/10 – Hervorragend

Saw Jia

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The location is so convenient that we do not need any transport to reach mid valley megamall and sthe gardens. The room is so clean and staff are so friendly
Aufenthalt von 1 Nacht im September 2023
Antwort von Best Regards, The Management, Amari Kuala Lumpur am 25. Sept. 2023
Dear Saw Jia,Thank you for sharing your feedback with us at Amari Kuala Lumpur. We're thrilled to hear that you found our hotel's location to be exceptionally convenient, especially with its proximity to Mid Valley Megamall and The Gardens. We're also pleased to know that you found the room clean and had positive interactions with our friendly staff.Convenience and cleanliness are important aspects of the guest experience, and it's wonderful to know that we met your expectations in these areas.If you have any specific preferences or requests for your future visits, please don't hesitate to let us know. We're here to ensure that your stays with us are as comfortable and enjoyable as possible.Thank you for choosing us, and we look forward to hosting you again.

10/10 – Hervorragend

MASAHIRO

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im September 2023
Antwort von Best Regards, The Management, Amari Kuala Lumpur am 25. Sept. 2023
Dear Masahiro,Thank you for taking time to comment and rating us. We are glad to know that you have enjoyed your stay at Amari Kuala Lumpur.We are pleased that you found value and hospitality during your stay. Our commitment is to continue serving you the best and we look forward to seeing you again on your next trip to Amari Kuala Lumpur!

10/10 – Hervorragend

Izran

Aufenthalt von 1 Nacht im September 2023
Antwort von Best Regards, The Management, Amari Kuala Lumpur am 20. Sept. 2023
Dear Izran,Thank you for taking time to comment and rating us. We are glad to know that you have enjoyed your stay at Amari Kuala Lumpur.We are looking forward to welcoming you back soon.

8/10 – Gut

Izran

Mit der Familie gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Nice
Nice hotel as it is new. Service could be improved though.
Aufenthalt von 1 Nacht im September 2023
Antwort von Best Regards, The Management, Amari Kuala Lumpur am 19. Sept. 2023
Dear Izran,Thank you for sharing your feedback about your stay at Amari Kuala Lumpur. While it's great to hear that you found the hotel to be nice, we also appreciate your comment about service. Your input is valuable in helping us identify areas for improvement.Please know that your feedback will be taken into consideration as we continually work to enhance the guest experience. If you have any specific suggestions or concerns regarding the service, please feel free to share them, as this will assist us in providing better service in the future.We hope you'll consider staying with us again in the future, and we'll strive to make your next visit even more enjoyable. Your comfort and satisfaction are important to us.

8/10 – Gut

Ahmad

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Overall good for stay but staff often seem unwelcoming and try to throw work at other staff members
Aufenthalt von 7 Nächten im September 2023
Antwort von Best Regards, The Management, Amari Kuala Lumpur am 14. Sept. 2023
Dear Ahmad,Thank you for sharing your feedback about your stay with us at Amari Kuala Lumpur. We're pleased to hear that your overall experience was good. However, we apologize for any instances where our staff may have appeared unwelcoming or seemed to delegate tasks to their colleagues.We take your feedback seriously and will use it as an opportunity to improve our customer service. Our aim is to provide a warm and welcoming environment for all guests, and it's essential that our staff reflect this attitude. We will address this issue internally and provide additional training and support to ensure that our team maintains a consistent level of hospitality and professionalism.Your comments are valuable to us, and we hope that you'll consider staying with us at Amari Kuala Lumpur again in the future. We are committed to making your next visit even more enjoyable and welcoming. If you have any further concerns or specific suggestions, please feel free to share them with us so that we can enhance your experience.

10/10 – Hervorragend

Benjamin

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Brand new hotel in KL. Great staff and delicious refreshments in the lobby!
Aufenthalt von 2 Nächten im September 2023
Antwort von Best Regards, The Management, Amari Kuala Lumpur am 14. Sept. 2023
Dear Benjamin,Thank you for taking time to comment and rating us. We are glad to know that you have enjoyed your stay at Amari Kuala Lumpur.We are looking forward to welcoming you back soon.