Dear Cassy, Thank you for taking the time to provide feedback on your recent stay at our condo. We appreciate your comments regarding the convenience of having a dedicated parking spot and the overall appeal of our property. We would like to address the concerns you raised about the presence of cockroaches in the kitchen. We want to assure you that we take cleanliness and pest control very seriously. However, upon thorough investigation, we have found that there are no cockroaches in the condo. The critters you may have encountered are beetles and other common insects that are a natural part of the island's ecosystem. Despite regular professional pest control treatments, these occasional visitors can make their way into the living spaces. Regarding the number of guests, we regret to inform you that our records indicate there were actually six guests staying in the condo during your reservation period, contrary to the four guests you had initially stated. It is important for us to ensure compliance with the resort's rules and regulations to maintain a comfortable and enjoyable experience for all our guests. We appreciate your overall positive rating despite the mentioned concerns. If you have any further questions or would like to discuss these matters in more detail, please feel free to contact us directly. We value your feedback as it helps us to continuously improve our services. Thank you for choosing our condo for your stay, and we hope to have the opportunity to host you again in the future. Best regards, Imrana

Dear Robert, We are sorry to hear that you had a negative experience during your stay at our condominium in Maui, and we appreciate you taking the time to share your feedback. As you may be aware, our policy is to encourage guests to report any issues or concerns during their stay so that we can promptly address and rectify them. Unfortunately, since we were not made aware of any issues during your stay, we were unable to address them during your stay or to make things right before you left. However, please know that we take all guest feedback seriously and we would have done everything we could to address your concerns if we had been given the opportunity. We would also like to take this opportunity to highlight the overwhelmingly positive reviews we have received over the past 12 years, which reflect the high standards of quality and service that we strive to provide. We understand that everyone has different expectations and preferences, but we hope that you will not let this one experience color your perception of our rental property and hospitality. If you have any further concerns or feedback that you would like to share with us, we would be more than happy to hear from you directly. We value your feedback and take it seriously in our ongoing efforts to improve our guests' experiences. Thank you again for choosing our condominium for your stay in Maui, and we wish you all the best in your future travels.

Thank you for your wonderful review Denise. It was a pleasure having you at the condo and we await you with open arms for your next visit.

It's great to hear that you had such an amazing trip and enjoyed your stay at our condo in Maui, Jessica! We're thrilled that you found the ground level unit to be convenient and private, and that the living space and kitchen were larger than you anticipated! Thank you also for the kind words about our grounds managers and our responsiveness to your questions. We strive to make our guests feel welcomed and taken care of during their stay. We appreciate your feedback and look forward to having you stay with us again in the future!

This guest was unfortunately just not going to be pleased. Not only was she responded to within an hour, with an apology, she was given a $100 credit towards the fact the pool was unavailable. I certainly would not recommend her as a guest at another VRBO unit. Some people are just plain miserable and Elizabeth was one of them.

I’m glad to know you enjoyed your stay! The tropical surroundings do lend them selves well to relaxing w/morning coffee. Maui awaits you with open arms for your next visit!

Thank you so much for your comments Janice. Very glad to know you enjoyed your stay. I look forward to having you stay in Maui again. Warmest Alohas!

Thank you so much! I am thrilled that you enjoyed your stay and the condo! We await you with open arms the next time you’re visiting Maui! Warmest Aloha!

Thank you Kathy! I am SO glad you enjoyed your stay. We will be waiting with open arms for you to return!