The pictures looked so inviting and peaceful and paradisiac. When I walked in the door I was hit with the smell of old bacon. Like the people who stayed there previously smoked up the place. It looked clean, but definitely had an unpleasant smell. And I woke up early at 6am to go out on the patio to enjoy my morning tea and listen to the birds only to be hit with the sound of the people above me out on their patio with their kids letting them scream and play. AT 6 IN THE MORNING. I was so irritated. I payed $300 a day for peace a quiet, not to hear screaming children. And they claim to have quiet hours also. There were ants in the front bathroom. Not a huge deal for me because I was using a different bathroom. I felt like the towels were old and worn out. In my check out email they asked if I could strip the bed and start a load of laundry?! Um……what exactly am I paying for here then? I had to listen to my neighbors children running all across the floor so loudly and screaming, I could hear them thru the floor. So be aware that they have very thin floors and walls. You hear everything. I heard my upstairs neighbors talking. The only reason I’m leaving this public review is because I was given a courtesy call asking how my stay was going, which I missed, so I called them right back and said “thank you for the call, I’m glad you called because there are a few things…” and I mentioned how loud and disruptive my neighbors were being and also the bug problem in the bathroom. They offered to call the people above me and remind them of the “quiet hours”. Which did nothing. I didn’t get a follow up asking if things had gotten better, or anything. Instead I had a stressful stinky bacon stay with old towels and sheets which I was asked to wash myself before I left. The only good thing I will say, is that the A/C worked very very well. I was able to keep it crispy cold in there. It helped filter out some of the bacon smell too the longer I left it on.
To the Vacasa management, please pay attention more to the quality of your guest services, and the details, like getting new towels and linens every now and then. And making sure the air smells clean and things don’t just look clean. And if someone looking for peace and quiet gets placed next to screaming kids, maybe offer to move them to a different condo. It will go a long way.