Außenpool, geöffnet von 07:00 Uhr bis 22:00 Uhr, Liegestühle

Bewertungen von Ella's Cottages - Key West Historic Inns

3.5 out of 5
Ella's Cottages - Key West Historic Inns
811 Simonton Street, Key West, FL

Bewertungen

9,0

Wunderbar

102 von insgesamt 146 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
23 von insgesamt 146 Gästebewertungen haben eine Bewertung von 8 - Gut" "
10 von insgesamt 146 Gästebewertungen haben eine Bewertung von 6 - Okay" "
6 von insgesamt 146 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
5 von insgesamt 146 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,4/10

Sauberkeit

9,4/10

Personal & Service

9,0/10

Ausstattung

9,0/10

Zustand der Unterkunft

9,0/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Karin, Regensburg

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The very warm welcome was extraordinary. We felt like being valued guests and the man at the reception took good care of us. Welcome drinks for the kids and us as well as showing us the most important locations in the hotel AND best thing: we got a little upgrade for free that we 4 didn’t have to sleep in the same room. Very sweet and original cottage
Aufenthalt von 1 Nacht im August 2023
Antwort von Kimpton Ella's am 3. Sept. 2023
Thank you for your feedback, Ella's Cottages

10/10 – Hervorragend

Kim, Trumbull

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

Kim, Buffalo

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was wonderful. They were friendly and went out of their way to make our stay a pleasure. Our room was lovely and the location was excellent for walkability around the area. I would highly recommend!
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Dina am 19. Mai 2024
Thank you so much for your kind words. It was a pleasure meeting you.Warm island wishes,Dina

10/10 – Hervorragend

Darren

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very quaint and great staff. Very close to Duval and restaurants and shopping.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Haytham am 11. Mai 2024
Thank you so much for your kind words! We're delighted to hear you enjoyed our quaint atmosphere and found our staff to be great. Being close to Duval Street and all its attractions certainly adds to the experience. We hope to welcome you back soon for another wonderful stay!

10/10 – Hervorragend

Kate

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great breakfast and tea food, by a 5 star local chef which was unexpected. The rooms are great and high speed internet. I also liked the pool. Small but quiet.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Haytham am 7. Mai 2024
Thank you for sharing your experience! We're thrilled that you enjoyed our delicious breakfast and tea offerings prepared by our talented local chef. It's wonderful to hear that our rooms met your expectations and that you appreciated the high-speed internet. We're glad you were able to relax by our pool in peace. We hope to welcome you back for another enjoyable stay!

10/10 – Hervorragend

Hailee

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Ella’s Cottages exceeded our expectations! We enjoyed the close proximity to restaurants and bars. A nice, clean, and safe stay; would definitely recommend for a comfy getaway.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Haytham am 7. Mai 2024
We're thrilled to hear that Ella's Cottages exceeded your expectations! Providing a clean, safe, and comfortable stay is our top priority, and we're delighted that you found our location convenient for exploring the nearby restaurants and bars. Thank you for recommending us, and we look forward to welcoming you back for another comfy getaway in the future!

10/10 – Hervorragend

Marion

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Place is awesome very great people there
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Haytham am 7. Mai 2024
We're thrilled to hear that you had an awesome experience at our place! Our team strives to provide exceptional service, and we're glad you found our people to be great. Thank you for your kind words, and we look forward to hosting you again soon!

10/10 – Hervorragend

pamela

Gut: Zustand der Unterkunft
Close to all area attractions.
Aufenthalt von 3 Nächten im April 2024
Antwort von Haytham am 7. Mai 2024
Thank you for highlighting our convenient location! We're delighted that you found us close to all the area attractions. We aim to provide our guests with easy access to the best of what our destination has to offer. We hope you had a fantastic time exploring, and we look forward to welcoming you back for more adventures in the future!

10/10 – Hervorragend

Kema, Virginia Beach

Mit dem Partner gereist
We enjoyed Ella’s Cottages. The staff was awesome and the pool area was relaxing. The continental breakfast and afternoon tea were fab. We would go back.
Aufenthalt von 4 Nächten im April 2024
Antwort von Haytham am 7. Mai 2024
We're thrilled to hear that you enjoyed your stay at Ella's Cottages! It's wonderful to know that you found our staff awesome and that you were able to relax by our pool area. We're glad you enjoyed our continental breakfast and afternoon tea as well. Thank you for your kind words, and we can't wait to welcome you back for another fabulous stay!

10/10 – Hervorragend

James

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great property, great staff, great location, great stay!
Aufenthalt von 2 Nächten im April 2024
Antwort von Haytham am 29. Apr. 2024
We're delighted to hear that you had such a fantastic experience during your stay with us! Providing great service, a great location, and a great overall experience is always our goal, and we're thrilled that we hit the mark for you. Thank you for taking the time to share your positive feedback, and we look forward to welcoming you back for another great stay in the future!

10/10 – Hervorragend

Jayda

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Was greeted immediately a friendly face that welcomed me onto the property. He showed me around. They offer a huge buffet breakfast for free every morning and also afternoon buffet as well. The staff couldn’t have been nicer beautiful best part was the patio out front of my room could sit out and enjoy With my dog, I brought loved it. Can’t wait to go back.
Aufenthalt von 3 Nächten im April 2024
Antwort von Haytham am 29. Apr. 2024
We're thrilled to hear about your wonderful experience during your stay with us! Providing a warm welcome and excellent service is always our priority, and we're glad our team made you feel right at home. It's great to know that you and your furry friend enjoyed our complimentary buffet breakfast and afternoon offerings, as well as the lovely patio right outside your room. We can't wait to welcome you and your dog back for another enjoyable stay soon!

10/10 – Hervorragend

Jana

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Ella's cottage was a great central spot, to walk and sight see. The street facing cottages were a little loud with the street traffic, if we come back we would get a poolside view.
Aufenthalt von 3 Nächten im April 2024
Antwort von Haytham am 29. Apr. 2024
Thank you for your feedback! We're delighted to hear that you found Ella's cottage to be a great central spot for exploring the area. We apologize for any inconvenience caused by street noise during your stay. We appreciate your valuable input and hope to welcome you back for another enjoyable stay in the future!

10/10 – Hervorragend

William

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great place
Aufenthalt von 4 Nächten im April 2024
Antwort von Haytham am 21. Apr. 2024
Thank you so much for your stellar review! We're thrilled to hear you had a great experience with us. We look forward to welcoming you back soon!

8/10 – Gut

Charlie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location
Aufenthalt von 2 Nächten im April 2024
Antwort von Haytham am 15. Apr. 2024
Thank you for your positive feedback! We're delighted to hear that you enjoyed our location. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 – Hervorragend

Kellie Carpenter

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
What an incredible find one block away from main drag, Duval Street. Very clean, updated with incredible staff. Michael and Dina were and always willing to help. Walking distance to shopping, dining, water sports, etc. The complimentary breakfast and afternoon tea were a game changer for us. They’ve made the most out of the small city side rooms. Only negative Was the tv was locked and guest are unable to utilize their own streaming services while staying at hotel. In the grand scheme of things, it was fantastic and I’d stay here again!
Aufenthalt von 4 Nächten im April 2024
Antwort von Haytham am 13. Apr. 2024
It's fantastic to hear that you appreciated our clean and updated accommodations, as well as our dedicated staff members, Michael and Dina. We're glad they were able to assist you during your stay.We're delighted that you found our complimentary breakfast and afternoon tea to be a game changer for you. Providing these amenities is our way of ensuring our guests have a memorable and enjoyable stay.We appreciate your feedback regarding the TV situation and apologize for any inconvenience this may have caused. Once again, thank you for your kind words and for choosing to stay with us. We can't wait to welcome you back for another fantastic stay!

10/10 – Hervorragend

Kimberly

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lovely place! Great staff & wonderful breakfast! Appreciated the quiet setting & afternoon tea.
Aufenthalt von 4 Nächten im April 2024
Antwort von Haytham am 13. Apr. 2024
Thank you so much for your delightful feedback! We're thrilled to hear that you found our place lovely and that you enjoyed your stay with us.It's wonderful to know that you appreciated our great staff and the delicious breakfast we offer. Providing a memorable experience for our guests is always our top priority.We're glad you enjoyed the quiet setting and found our afternoon tea to be a special touch. Creating a tranquil and relaxing atmosphere for our guests is something we strive for.Thank you once again for your kind words and for choosing to stay with us. We hope to have the pleasure of welcoming you back soon for another fantastic stay!

10/10 – Hervorragend

Carolyn

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Wonderful place to stay - welcoming staff, clean and cosy rooms, great pool and wonderful breakfast. Perfect.
Aufenthalt von 1 Nacht im April 2024
Antwort von Haytham am 6. Apr. 2024
Thank you immensely for your glowing review! We're delighted to hear that you had such a fantastic experience with us. Our team strives to provide exceptional hospitality, and it's wonderful to know that you found our staff welcoming. We're also thrilled that you enjoyed our clean and cozy rooms, great pool, and wonderful breakfast. Your satisfaction is our top priority, and we can't wait to have the pleasure of hosting you again soon!

10/10 – Hervorragend

Amy

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was super friendly.. pool is small but very clean and grounds are well maintained. Rooms were small (we had a city view king) and no closet (in room handing rack and under bed storage drawers). Continental breakfast and afternoon tea/snacks by the pool were good. Great walking location in key west . Super close to Duval. We walked everywhere.
Aufenthalt von 4 Nächten im März 2024
Antwort von Haytham am 6. Apr. 2024
Thank you so much for your glowing review! We're thrilled to hear that you found our staff super friendly and enjoyed the cleanliness of our pool and well-maintained grounds. While our rooms may be cozy, we're glad you appreciated the in-room hanging rack and under bed storage drawers. It's fantastic to know that you enjoyed our continental breakfast and afternoon tea/snacks by the pool. We're also delighted that our central location made it convenient for you to explore Key West, including being close to Duval Street. We hope to welcome you back soon for another memorable stay!

10/10 – Hervorragend

Michele

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was amazing...especially Dina. She helped us book excursions and find our way around Key West. We loved the breakfast every morning and our own private deck.
Aufenthalt von 4 Nächten im März 2024
Antwort von Haytham am 31. März 2024
Thank you so much for your fantastic review! We're thrilled to hear that you had such a wonderful experience with our staff, especially Dina. It's fantastic to know that she was able to assist you with booking excursions and navigating Key West, enhancing your stay with us. We're delighted that you enjoyed our delicious breakfast every morning and the privacy of your own private deck. Your kind words mean a lot to us, and we can't wait to welcome you back for another memorable stay in the future!

6/10 – Okay

Muriel

Aufenthalt von 2 Nächten im März 2024
Antwort von Haytham am 18. Apr. 2024
Thank you for taking the time to leave a rating. We value all feedback and would love to hear more about your experience to help us improve. Please feel free to reach out to us with any specific feedback or concerns you may have. We hope to have the opportunity to exceed your expectations in the future!

10/10 – Hervorragend

Keith

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice place to stay. We were very pleasantly surprised. Excellent location. Quiet at night, but a short walk to shops and restaurants. Very clean and super friendly place. Very nice continental breakfast. Highly recommended. You will love this place.
Aufenthalt von 3 Nächten im März 2024
Antwort von Haytham am 31. März 2024
Thank you immensely for your glowing review! We're thrilled to hear that you had such a pleasant surprise during your stay with us. It's wonderful to know that our excellent location, cleanliness, and friendly atmosphere exceeded your expectations. We're delighted that you enjoyed our quiet surroundings while still being close to shops and restaurants, as well as our delicious continental breakfast. Your recommendation means the world to us, and we can't wait to welcome you back for another enjoyable stay. We're certain you'll continue to love your time with us!

10/10 – Hervorragend

Sandra

Mit Haustieren gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We love to stay at Ella’s Cottages. The facility is nice, the location is perfect, little perks like breakfast and tea time are included. Wasn’t the first time we were there and definitely not the last time
Aufenthalt von 1 Nacht im März 2024
Antwort von Haytham am 31. März 2024
Thank you so much for your wonderful review! We're delighted to hear that you love staying at Ella's Cottages and that our facility, perfect location, and added perks like breakfast and tea time have made your visits memorable. It's always a pleasure to welcome back returning guests like yourself, and we're thrilled to know that this won't be your last stay with us. We can't wait to host you again and continue providing you with exceptional experiences in the future!

10/10 – Hervorragend

Mikayla

Aufenthalt von 4 Nächten im März 2024
Antwort von Haytham am 6. Apr. 2024
Thank you so much for taking the time to leave us a perfect 5/5 rating! Your feedback is greatly appreciated, and we're thrilled to know that you had a wonderful experience with us. If there's anything specific that stood out to you during your stay, please don't hesitate to share. We hope to have the pleasure of welcoming you back again soon for another exceptional stay!

10/10 – Hervorragend

Amanda

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Quaint, cute, within walking distance of all the shops/restaurants. We highly recommend and will definitely be back!
Aufenthalt von 4 Nächten im März 2024
Antwort von Haytham am 16. März 2024
Thank you for the wonderful review! We're delighted to hear that you found our place quaint and enjoyed its proximity to the shops and restaurants. We can't wait to welcome you back on your next visit. Your recommendation means the world to us!

8/10 – Gut

Julia

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We loved our stay here! The breakfast and "tea time" food was great. Better than normal continental breakfast. The property was beautiful and safe. Loved all of the shade and canopy. Lots of areas to relax from our personal patio to the pool and eating area. Great location! We didnt have a car, so walked everywhere. The only time we took an uber or taxi was to the airport and to Smather's Beach. Only complaint about the property is that the walls were pretty thin. Could hear our neighbors and their activities.
Aufenthalt von 4 Nächten im März 2024
Antwort von Haytham am 13. März 2024
Thank you for choosing to stay with us and for taking the time to share your experience! We're thrilled to hear that you loved your stay and enjoyed the breakfast and "tea time" offerings. It's fantastic that you found our property beautiful and safe, and that you appreciated the various relaxation areas, from your personal patio to the pool and eating area. We're glad our location was convenient for you to explore Key West without the need for a car. We apologize for any disturbance caused by noise from neighboring rooms. Your feedback is valuable to us, and we'll look into ways to address this issue to ensure a more peaceful stay for our guests in the future. We hope to welcome you back again soon for another enjoyable visit!

10/10 – Hervorragend

Brian

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Haytham am 7. März 2024
Thank you for taking the time to leave us a perfect rating! We truly appreciate your support and hope to welcome you back soon for another fantastic experience.

10/10 – Hervorragend

Bobby Joe

Antwort von Haytham am 3. März 2024
Bobby, thank you so much for this amazing feedback, we are delighted your stay with us was perfect.

10/10 – Hervorragend

Michael

Mit Haustieren gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Pet friendly with resident cat and roosters who come and go. Anothwr beautiful historic inn with modern feels.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Haytham am 1. März 2024
Thank you for your wonderful review! We're delighted to hear that you enjoyed our pet-friendly atmosphere and the unique charm of our historic inn. Our resident cat and Key West roosters certainly add to the character of the place! It's fantastic to know that you appreciated the blend of historic charm with modern comforts. We look forward to welcoming you back for another enjoyable stay!

10/10 – Hervorragend

Jillian

Mit dem Partner gereist
Gut: Ausstattung
Lovely little place. Right around the corner from Duval st. Would stay again
Aufenthalt von 5 Nächten im Februar 2024
Antwort von Haytham am 1. März 2024
Thank you for your wonderful review! We're delighted to hear that you found our little place lovely and conveniently located near Duval St. It's fantastic to know that you enjoyed your stay with us and that you would choose to stay again. We look forward to welcoming you back for another memorable experience!

8/10 – Gut

Jay

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We liked Jeffery the cat, the loft. We didn’t like the price, thought it was a good hotel charging a bit too much. The bed on the 1st floor of room 23 was very uncomfortable.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Haytham am 23. Feb. 2024
Thank you for sharing your feedback with us! We're thrilled to hear that you enjoyed your stay with us, especially our beloved feline friend Jeffery and the unique loft design of our accommodations. We appreciate your honesty regarding the pricing, and we'll definitely take your comments into consideration as we strive to provide the best value for our guests. We apologize for any discomfort you experienced with the bed in room 23 and will address this promptly. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future!

10/10 – Hervorragend

bernard

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great property and location easy parking
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Haytham am 1. März 2024
Thank you for your fantastic review! We're thrilled to hear that you enjoyed our property and found our location convenient. It's wonderful to know that our parking facilities made your stay even more hassle-free. We appreciate your perfect rating and hope to welcome you back for another great experience in the future!

10/10 – Hervorragend

Nelvis

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Haytham am 22. März 2024
Nelvis, thank you so much for your feedback. We are happy to hear that you enjoyed your stay with us.

10/10 – Hervorragend

Nancy

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
The best vacation ever!
Everything was just wonderful, from the accommodations to the proximity to Duval Street. Our room was clean, comfortable and with our private patio was the perfect place to relax early in the morning or for a nap in the afternoon. We will absolutely be back to Ellla's Cottages, Room 19!! Our perfect hideaway...
Aufenthalt von 5 Nächten im Februar 2024
Antwort von Haytham am 14. Feb. 2024
Thank you for choosing Ella's Cottages for your getaway, and for sharing your wonderful experience! We're thrilled to hear that everything, from our accommodations to the location near Duval Street, met your expectations. It's fantastic to know that your room with its clean, comfortable setup and private patio provided the ideal retreat for relaxation. We can't wait to welcome you back for another perfect hideaway experience!

6/10 – Okay

John

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
It was a quiet area except for early morning traffic on Simonton. The free Duval loop bus has a stop right in front of Ella's.
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Haytham am 31. Jan. 2024
John, thank you so much for your feedback, we appreciate you taking the time to write us this review. We apologize the early morning traffic made your stay with us anything less than pleasant.

2/10 – Ungenügend

anne

Aufenthalt von 3 Nächten im Dezember 2023
Antwort von dcoyle am 22. Dez. 2023
Please let us know how we can help to improve our services.

8/10 – Gut

Dwayne

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice, clean property, could use some building maintenance, (electrical switches). Grounds nice, friendly & helpful staff. Pool area very comfortable & clean. Easy walking distance to Duvall St without all the noise. Loved this part of our vacation the most. I would stay here again.
Aufenthalt von 2 Nächten im November 2023
Antwort von Kimpton Key West Guest Services am 12. Dez. 2023
We loved that you loved us most! Thank you so much for choosing the Kimptons in Key West and we are so grateful for the review. Enjoy the holiday season and we can't wait to welcome you back soon!

10/10 – Hervorragend

Leonardo

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Amazing. Everything was perfect. Friendly staff. Very accommodating
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Haytham am 13. Nov. 2023
Hi Leonardo, thank you so much for this amazing feedback. We love that you enjoyed the hospitality from our team, the hotel location and the services.

6/10 – Okay

Timothy

Mit Haustieren gereist, Mit dem Partner gereist
Gut: Sauberkeit und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
The location was perfect. Close to everything you wanted to experience in Key West. However, the rooms and bathrooms were small.The rooms facing the street were very noisy late at night. The room was not what we expected at all. The cold water handle from the bathroom sink fell off in my hand when I turned it on.The light over the sink had a light out. The shower was large but had close to zero water pressure.
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Haytham am 23. Okt. 2023
Hi Timothy, thank you so much for your feedback, we are delighted that you enjoyed the property's location and services. Our rooms do vary in size, we apologize it was not what you expected. Thank you for bringing the issues with the rest room to our attention

8/10 – Gut

Brooke

Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Haytham am 13. Nov. 2023
Hi Brooke, thank you so much for your feedback.

8/10 – Gut

Emilio

Aufenthalt von 5 Nächten im August 2023
Antwort von Haytham am 19. Okt. 2023
Hi Emilio, thank you so much for your feedback

10/10 – Hervorragend

Leah

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We enjoyed our stay at kimptons. We have stayed there before in the past and really enjoyed seeing Jeffrey the cat! I believe the girl named Jenny was very helpful and gave us a lot of info about key west. We will definitely be back
Aufenthalt von 5 Nächten im September 2023
Antwort von Haytham am 20. Sept. 2023
Hi Leah, Thank you for this amazing review. We are so glad you enjoyed your stay with us. Jen & Jeff got it :) We are looking forward to welcoming you back

10/10 – Hervorragend

Mirta, Miami

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We will definitely be staying in this property again!
Aufenthalt von 3 Nächten im August 2023
Antwort von Kimpton Ella's am 3. Sept. 2023
Thank you for your feedback, Ella's Cottages

2/10 – Ungenügend

Jessica

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Wonderful welcome, all down hill from there.
Welcome (Arturo) was wonderful, all down hill from there without him. Room in day light is not thoroughly cleaned. Bedding was OK, however, bedside tables, floor, fridge/TV cabinet and trash cans were crawling with ants. I asked for garbage cans to be wiped down, but ants persisted the entire stay. Cat fece land mines all over property and strong smell of urine close to our patio throughout stay. Walls in back bedroom are filthy with something brownish in color along the walls (only noticed second evening). No pool towels 2nd- no staff on site. Loose tiles in dining area in kitchen are an extreme tripping hazard. Children tripped several times during breakfast. Called hotel in advance about pack and play for our infant. Front desk said some were in better shape than others, eluding that theres more than one on site. Baby equipment rental company was referred as well. We opted not to rent and would make do with hotel equipment instead. Upon arrival we were informed that there's only 1 pack and play on site and it was in use. Pull out couch is in absolutely terrible condition. Mattress isn't suitable for a comfortable sleep. Would have booked elsewhere had we known this hotel was unable to accommodate our party of 6 comfortably. Everyone had to share a bed. Water was shut off 3rd afternoon without any notice or warning while our shower was in use. I did let front desk know of issues upon check out. She didn’t seem surprised, concerned or apologetic.
Aufenthalt von 5 Nächten im August 2023
Antwort von Haytham am 10. Sept. 2023
Hi Jessica, thank you again for choosing to stay with us. We do apologize your stay was anything less than perfect. This is not Kimpton standards, we regret that this was your experience with us.

8/10 – Gut

Andrea

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Buona struttura, stanze piccole senza armadi, colazione molto semplice non male. Personale non sempre gentilissimo.
Aufenthalt von 1 Nacht im August 2023
Antwort von Haytham am 10. Sept. 2023
Andrea, thank you so much for your feedback.

10/10 – Hervorragend

Megan

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A charming, Key West style hotel. Great location to all the shops and bars and restaurants. We went in August when it was extremely hot so it was quiet. Despite how hot it was, the pool was kept cool and was very refreshing! The staff was amazing as well, welcoming and went above and beyond to make your stay enjoyable! Loved it!!
Antwort von Kimpton Ella's am 3. Sept. 2023
Thank you for your feedback, Ella's Cottages

6/10 – Okay

David

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Housekeeping did not clean room
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Haytham am 25. Juli 2023
Hi David, thank you so much for your feedback. We apologize for not providing you with our housekeeping service, this is not our Kimpton standards. We would love it if you will visit us again and we will make sure your stay is nothing but perfect.

6/10 – Okay

Eileen

Mit der Familie gereist
Verbesserungswürdig: Zustand der Unterkunft
It was fair.
Aufenthalt von 3 Nächten im Juli 2023
Antwort von Haytham am 25. Juli 2023
Hi Eileen, thank you so much for your feedback. We would love to hear more from you. Please email us back.

10/10 – Hervorragend

Steven R, Omaha

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Check in was easy, they even give you a complimentary drink specifically made for the hotel. It was pretty good, I think it was a shandy but I don't remember the name. The salt water pool was great to relax in during the hot summer days of the Keys.
Aufenthalt von 4 Nächten im Juli 2023
Antwort von Haytham am 25. Juli 2023
Hi Steven, thank you so much for your feedback. We are delighted that you enjoyed the property and the services from our staff. It is a passionfruit shandy made by our local brewery.

2/10 – Ungenügend

Joe

Geschäftlich gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Great Property, Abysmal Service
The hotel itself is a wonderful property. The pool is excellent, it is very close to Duval street, and the hospitality was wonderful. But, let me tell you - Their billing and customer service are by far the worst I have ever worked with. Working with Hotels.com, My stay was supposed to be in the ballpark of 300.00/day, after all of the applicable taxes and resort fees. Hotels.com billed me for a "deposit" of 300.00 about a month before my arrival. Upon arriving at the hotel, They immediately deducted me for 900.00 for the difference of 600.00 plus a "security deposit". A day or so later, I was immediately hit with an additional 900.00 charge that they will not release. I have spoken with the hotel, IHG corporate, a "manager" with the property, and hotels.com. At this point, it is like seeing a spider-man meme; everyone is pointing fingers at each other and sending me through beauocracy while I am stranded in Key West, hoping to get home and check my bags because I have 1600.00 outstanding on my card that No One is capable of explaining to me. This is an amazing property, but their lack of any ability to resolve a situation makes it impossible for me to ever want to associate myself with an IHG hotel ever again. If you want your vacation ruined, this is a great place to stay. If you are looking to have the amazing time you deserve in paradise, I would recommend going elsewhere
Aufenthalt von 3 Nächten im Juli 2023
Antwort von Haytham am 16. Juli 2023
Hi Joe,Thank you so much for your feedback, we are delighted you enjoyed the property, the pool and the ideal location and services from our team. We do apologize for the confusion in billing during your stay. We just sent you an email with the details, please feel free to respond back if you have any questions.

10/10 – Hervorragend

Susan

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We loved the beds/bedding. It was so comfortable we slept like babies.
Aufenthalt von 7 Nächten im Juni 2023
Antwort von Haytham am 13. Juni 2023
Hi Susan,Thank you so much for your feedback, we are delighted to read it.