Außenbereich

Bewertungen von Mercure Katowice Centrum

4 out of 5
Mercure Katowice Centrum
Mlynska 6, Katowice

Bewertungen

9,6

Außergewöhnlich

101 von insgesamt 122 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
17 von insgesamt 122 Gästebewertungen haben eine Bewertung von 8 - Gut" "
3 von insgesamt 122 Gästebewertungen haben eine Bewertung von 6 - Okay" "
0 von insgesamt 122 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
1 von insgesamt 122 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,8/10

Sauberkeit

9,6/10

Personal & Service

9,6/10

Ausstattung

9,8/10

Zustand der Unterkunft

9,4/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Alexandra

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Die Lage ist perfekt, da man mit den öffentlichen überall gut hinkommen und man ist mitten in der Stadt. Die Zimmer sind verhältnismäßig groß. Die Ausstattung ist auch gut gewesen. Frühstück war ausreichend man hatte an kalten und warmen Speisen eine gute Auwahl. Rundum war es eine gute Erfahrung und wenn wir wieder in Katowice sind. Dann werden wir ganz sicher wieder hier übernachten. Das Hotelrestaurant ist auch sehr gut.
Aufenthalt von 3 Nächten im April 2024

10/10 – Hervorragend

Ayhan

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im September 2023
Antwort von Konrad Kostoulagiannis am 10. Okt. 2023
Dear Ayhan,I appreciate you taking the time to express your opinion. We are pleased to hear that you enjoyed your stay at our hotel and that our central location was a great advantage during your stay. We hope that our hotel will be chosen by you more than once when you visit Katowice. With best regards, Konrad KostoulagiannisGuest experience specialist.

10/10 – Hervorragend

Marcin

Aufenthalt von 2 Nächten im August 2023
Antwort von Konrad Kostoulagiannis am 5. Okt. 2023
Szanowny Panie Marcinie.Dziękujemy za poświęcony czas i pozostawienie Opinii o naszym hotelu.Jest nam niezmiernie miło, że uważa Pan pobyt za udany.Mamy nadzieje, że przy najbliższej wizycie w Katowicach nasz hotel będzie pierwszą opcją wyboru.Z wyrazami szacunku,Konrad KostoulagiannisSpecjalista ds. relacji z Gośćmi.

10/10 – Hervorragend

Ewelina

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Alles top
Aufenthalt von 4 Nächten im Juni 2023
Antwort von Katarzyna Foltyn am 2. Aug. 2023
Dear Mrs Ewelina,thank you very much for having taken the time to rate our hotel.I'm very happy to read that you were very satisfied with your stay. Your comments are truly appreciated.We all look forward to welcoming you back again,Katarzyna FoltynFront Office Manager

10/10 – Hervorragend

laszlo

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Top neu sauber freundlich
Antwort von Marta Ciwińska am 22. Jan. 2023
Dear Iaszlo, Thank you so much for taking the time to share your review of our hotel.Receiving such a great opinion from you is always very important and valuable for us.Sincerely greetings and hope to see you again.Marta CiwińskaFront Office Shift Leader

8/10 – Gut

Michael

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Sehr angenehme und empfehlenswerte Unterkunft, nur die Betten waren für den persönlichen Geschmack viel zu weich und das Fenster ließ sich nicht öffnen, so dass wir auf die Klimaanlage angewiesen waren, was den Schlafkomfort doch etwas senkte.
Antwort von Marta Ciwińska am 22. Jan. 2023
Dear Michael,Firstly, I would like to thank you for your time to leaving your feedback. I'm fairly pleased that you consider your stay as successful. I have hope that you will choose our hotel again. Let me explain the situation with our windows. Our hotel have very advanced systems of aeration, air circulation and fire system protections, all off that to provide the maximum comfort and security for our guests while maintaining high standards of ecological responsibility. I hope this does not stop you from making your next booking at our hotel, where we will strive to provide the highest level of service to ensure you have a fantastic time.Marta CiwińskaFront Office Shift Leader

10/10 – Hervorragend

Helmut

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Direkt in der Innenstadt. Parkmöglichkeit in der Tiefgarage.
Antwort von Klaudia Hirsch am 23. Nov. 2022
Dear Mr Helmut, Thank you very much for having taken the time to post your opinion. It was indeed a pleasure to read that you were satisfied with your stay. Your comments are truly appreciated.Thank you again for sharing your experience, and we look forward to seeing you for a next stay in our hotel.Sincerely,Klaudia HirschGuest Experience Specialist

10/10 – Hervorragend

Ralf

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Gerne wieder
Top, sehr neues schönes offenes Hotel
Aufenthalt von 2 Nächten im Juni 2022
Antwort von Marta Ciwińska am 15. Juni 2022
Dear Gerne, Dear Gerne, We are very happy to hear that you enjoyed your stay at our hotel and are grateful for sharing your impressions with us. We are full of hope that you will return to us soon for another wonderful stay. Best Regards Marta Ciwińska Front Office Shift Leader

10/10 – Hervorragend

Lukas

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Städtetrip mit ÖV
Nagelneu. Schöne und ruhige Zimmer. Hatten Zimmer Richtung Bahnhof/Geleise, man hört kein Pips. Top Bad. Alles wunderbar. Tolle Bar/Lounge
Aufenthalt von 1 Nacht im November 2021

10/10 – Hervorragend

Bernd

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Neues zentrales Hotel
Nagelneues Hotel direkt gegenüber Hauptbahnhof und den Einkaufsarkaden. Viele Restaurants in der Umgebung. Das Hotel liegt ruhig trotz Innenstadtlage. Grosse helle Zimmer mit tollen Betten.
Aufenthalt von 1 Nacht im November 2021
Antwort von Katarzyna Foltyn/Kierownik Recepcji am 20. Nov. 2021
Dear Mr Bernd, We very much appreciate your comments regarding your stay at the Mercure Katowice Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be only more pleasant than the previous one. Respectfully, Katarzyna Foltyn Front Office Manager

10/10 – Hervorragend

Ela

Aufenthalt von 2 Nächten im März 2024
Antwort von Konrad Kostoulagiannis am 2. Apr. 2024
Dear Ela,Thank you for taking the time to share your review of Mercure Katowice Centrum. We are glad that you had a good experience with us. I hope that for your next stay, we will also meet your expectations 100%!With regards,Konrad KostoulagiannisGuest Experience Specialist.

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Strategic position in city centre
Perfect location in front of central station Room clean and comfortable Good Pillow selection Breakfast with good selection and quality International TV available
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Konrad Kostoulagiannis am 7. März 2024
Dear Guest,Thank you for choosing our hotel and leaving feedback after your stay. Thank you for appreciating our delicious breakfasts and location.We are extremely pleased to hear such positive words about us.We hope that the admiration will not pass, and you will visit our hotel again.With best regards,Konrad KostoulagiannisGuest Experience Specialist.

10/10 – Hervorragend

Tayler

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great Hotel in Katowice, Poland
The Mercure is a super cute hotel with a great lobby bar and a even better hotel breakfast. The rooms are clean and new and the bathroom products are great. They also have incredibly cozy beds. Definitely reccomend staying here the next time you are in Katowice!
Aufenthalt von 8 Nächten im Februar 2024
Antwort von Konrad Kostoulagiannis am 7. März 2024
Dear Tayler,Thank you for appreciating our bar and the decor in our hotel.We are glad that you enjoyed your stay and that you are considering returning to us, we really appreciate it.Sincerely,Konrad KostoulagiannisGuest Experience Specialist.

10/10 – Hervorragend

Aleksander, Chicago

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice new hotel in Katowice. Great location, very friendly and helpful staff. I liked the breakfast.
Aufenthalt von 6 Nächten im Februar 2024
Antwort von Konrad Kostoulagiannis am 14. Feb. 2024
Dear Mr. Aleksander,Thank you for such a nice review of our hotel,We are delighted that you found your stay successful.We are proud that our breakfast and location met your expectations.However, what we are most pleased about is the praise for our staff, to whom we will personally pass on your words of appreciation, which will certainly motivate us to improve our level of service.Thank you again for your kind words, and we look forward to seeing you once more.Regards Konrad KostoulagiannisGuest Experience Specialist

10/10 – Hervorragend

Joakim

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Konrad Kostoulagiannis am 7. Feb. 2024
Dear Joakim,thank you very much for having taken the time to rate our hotel.I'm pleased to read that you were very satisfied with your stay. Your evaluation are truly appreciated.We all look forward to welcoming you back again,Konrad KostoulagiannisGuest Experience Specialist.

8/10 – Gut

Robert

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Prima hotel heb er echt een goede herrinering aan en kwalieit was ook prima . zeker een aanrader
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Konrad Kostoulagiannis am 30. Jan. 2024
Dear Robert,Thank you for expressing your opinion after your stay.We are pleased that your stay was successful and that the quality of our hotel met your expectations.Thank you for recommending our hotel, and we hope to see you in the near future.Best regards,Konrad KostoulagiannisGuest Experience Specialist.

10/10 – Hervorragend

Emilia Aneth

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Konrad Kostoulagiannis am 29. Jan. 2024
Dear Ms. Emilia, thank you very much for having taken the time to rate our hotel.I'm very happy to read that you were very satisfied with your stay. Nevertheless, in your assessment I notice some areas that we definitely need to improve. I promise that we will do everything to make the next stay 100% satisfactory.Your comments are truly appreciated.We all look forward to welcoming you back again.Konrad KostoulagiannisGuest Experience Specialist

10/10 – Hervorragend

Analia

Aufenthalt von 2 Nächten im Januar 2024
Antwort von Konrad Kostoulagiannis am 7. Feb. 2024
Dear Analia,First of all, thank you very much for choosing our hotel for your stay in Katowice. We are also truly grateful for your excellent assessment of your stay at the Mercure Katowice Centrum. As you are well aware, receiving positive feedback from you is always essential to us. Thank you again for sharing your opinion with us, and we look forward to seeing you again at our hotel.Konrad KostoulagiannisGuest Experience Specialist.

10/10 – Hervorragend

andrew

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good to be back home
Located a few steps from Central Train Station with connections to almost everywhere in Europe. Only two years old but with excellent service, friendly staff and visiting town that is constantly changing is a plus
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Konrad Kostoulagiannis am 29. Jan. 2024
Dear Mr. Andrew,Thank you for leaving such a nice review.We are pleased to hear that our service and location exceeded your expectations.At Mercure Katowice Centrum, we strive to provide our guests with a sense of specialness and comfort, and we are pleased to report that we have succeeded in accomplishing this feat again.We appreciate your kind words once again, and we're hopeful that you'll come back to our hotel again soon.Best regards,Konrad Kostoulagiannis.Guest Experience Specialist.

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Konrad Kostoulagiannis am 30. Dez. 2023
Dear Anonymous, Thank you for taking the time to review your stay at the Mercure Katowice Centrum. We are glad that you enjoyed our great location. Our goal is to ensure that each of our guests has a comfortable and enjoyable stay with us. We strive to meet the expectations of each of our guests and take customer feedback seriously to improve our services. We hope you had a pleasant experience with us and look forward to welcoming you back soon.Konrad KostoulaginnisGuest Relations Specialist.

10/10 – Hervorragend

Adrian

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great location!
Lovely hotel in a great location.
Aufenthalt von 3 Nächten im November 2023
Antwort von Konrad Kostoulagiannis am 15. Dez. 2023
Dear Adrian,Thank you for your positive review of the Mercure Katowice Centrum hotel.We strive to provide a pleasant experience for our guests and it is always nice to hear that we have achieved this goal.At Mercure Katowice Centrum, we do our best to provide you with quality services in a comfortable environment and at affordable prices. We appreciate your feedback and thank you for taking the time to share your experience with us. We hope you will consider staying with us again if you visit Katowice in the future.Konrad KostoulaginnisGuest Relations Specialist.

10/10 – Hervorragend

Yosef

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2023
Antwort von Konrad Kostoulagiannis am 15. Dez. 2023
Dear Yosef,Thank you for your positive review of the Mercure Katowice Centrum hotel.We strive to provide a pleasant experience for our guests and it is always nice to hear that we have achieved this goal.At Mercure Katowice Centrum, we do our best to provide you with quality services in a comfortable environment and at affordable prices. We appreciate your feedback and thank you for taking the time to share your experience with us. We hope you will consider staying with us again if you visit Katowice in the future.Konrad KostoulaginnisGuest Relations Specialist.

8/10 – Gut

Harri

Aufenthalt von 1 Nacht im November 2023
Antwort von Konrad am 15. Dez. 2023
Dear Harri,Thank you for your positive review of the Mercure Katowice Centrum hotel.We strive to provide a pleasant experience for our guests and it is always nice to hear that we have achieved this goal.At Mercure Katowice Centrum, we do our best to provide you with quality services in a comfortable environment and at affordable prices. We appreciate your feedback and thank you for taking the time to share your experience with us. We hope you will consider staying with us again if you visit Katowice in the future.Konrad KostoulaginnisGuest Relations Specialist.

10/10 – Hervorragend

Michele

Aufenthalt von 4 Nächten im November 2023
Antwort von Konrad am 15. Dez. 2023
Dear Michele,Thank you for your positive review of the Mercure Katowice Centrum hotel.We strive to provide a pleasant experience for our guests and it is always nice to hear that we have achieved this goal.At Mercure Katowice Centrum, we do our best to provide you with quality services in a comfortable environment and at affordable prices. We appreciate your feedback and thank you for taking the time to share your experience with us. We hope you will consider staying with us again if you visit Katowice in the future.Konrad KostoulaginnisGuest Relations Specialist.

8/10 – Gut

Joanna

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Konrad Kostoulagiannis am 6. Nov. 2023
Szanowna Pani Joanno,Szanowna Pani Joanno, Dziękujemy za wybór naszego hotelu oraz pozostawienie opinii po pobycie, Cieszymy się, że pobyt uważa Pani za udany.W Mercure Katowice staramy się zapewnić naszym gościom niezapomniany i komfortowy pobyt. Cieszymy się, że tym razem również się to udało.Mamy nadzieję, że mimo pewnych niuansów powrót do naszego hotelu to tylko kwestia czasu.Z wyrazami szacunku Konrad Kostoulagiannis Specjalista ds. relacji z Gośćmi.

10/10 – Hervorragend

Adetayo

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Zatrzymałem się tu na nieco ponad dwa tygodnie w październiku 2023. Personel był bardzo przyjazny i profesjonalny. Jedzenie w Winestone było bardzo dobre (zwłaszcza rolada), a dwie minuty spacerem do stacji kolejowej było niezwykle wygodne. Pokój był bardzo ładny, z podgrzewaną podłogą w łazience, dobrym widokiem na miasto i częstą i profesjonalną obsługą pokoju. Pomogli mi nawet poprawić moją znajomość języka polskiego. Jeśli kiedykolwiek ponownie odwiedzę Katowice, nie ma innego hotelu, w którym zatrzymałbym się.
Aufenthalt von 16 Nächten im Oktober 2023
Antwort von Konrad Kostoulagiannis am 6. Nov. 2023
Dear Adetayo,I would like to thank you for choosing our hotel and taking the time to leave such kind words after your stay.We are delighted that both the accommodations and the cuisine offered in our hotel have met your expectations. Naturally, we are delighted with the compliments expressed by the staff and will personally convey your words to the entire team.Again, I would like to express my gratitude for your kind words and your time. See you again at the Mercure Katowice Centrum!Konrad Kostoulagiannis,Guest Relations Specialist.

10/10 – Hervorragend

Clément

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Séjour très agréable, très bon rapport qualite/prix, petit déjeuner excellent
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von Konrad Kostoulagiannis am 25. Okt. 2023
Dear Clement,We appreciate you taking the time to express such a wonderful opinion of our hotel. We are delighted to receive such kindly expressed remarks about our hotel. We are particularly pleased with the staffs praise, which is motivating us to continuously enhance our level of hospitality. We hope that this was not your last stay at our hotel and that you will be able to experience our hospitality and warm welcome more than once. Sincerely, Konrad Kostoulagiannis Guest Experience Specialist.

10/10 – Hervorragend

Masahiro, Yokohama

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im Oktober 2023
Antwort von Konrad Kostoulagiannis am 22. Okt. 2023
Dear Masahiro,Thank you so much for finding the time and sharing your review about our hotelReceiving a positive review from you is always very important to us. I promise that we will do our best to make the next stay 100% satisfactory.My sincere regards and hope to see you again.Konrad KostoulagiannisGuest Experience Specialist.

10/10 – Hervorragend

Kazu

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Located right opposite the main railway station and bus terminal with plenty of shops restaurants cafes Spodek and NOSPR within walking distance. The historic Nikiszowiec district by bus terminal inside the train station. Clean and spacious standard double room and breakfast plentiful.
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Konrad Kostoulagiannis am 20. Okt. 2023
Dear Mr. KazuThank you for taking the time to review your stay at the Mercure Katowice Centrum Hotel. We are glad to hear that our hotel is clean and new and that you liked our excellent location. It is satisfying to know that your stay was pleasant.At Mercure Katowice Centrum, we strive to provide you with a comfortable and pleasant stay. Our team prides itself on being dedicated to customer service and we always strive to exceed expectations with our high standards of hospitality and helpfulness. We value the feedback of all our guests as it helps us to continuously improve our services.Thank you again for choosing us as your accommodation and for taking the time to leave feedback about your stay with us. We hope that you will choose us again in the future if your travels take you to Katowice again.Konrad KostoulaginnisGuest Relations Specialist.

10/10 – Hervorragend

Mouloud

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Clean , new hotel , great location!
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von Konrad Kostoulagiannis am 20. Okt. 2023
Dear Mr. Mouloud,Thank you for taking the time to review your stay at the Mercure Katowice Centrum Hotel. We are glad to hear that our hotel is clean and new and that you liked our excellent location. It is satisfying to know that your stay was pleasant.At Mercure Katowice Centrum, we strive to provide you with a comfortable and pleasant stay. Our team prides itself on being dedicated to customer service and we always strive to exceed expectations with our high standards of hospitality and helpfulness. We value the feedback of all our guests as it helps us to continuously improve our services.Thank you again for choosing us as your accommodation and for taking the time to leave feedback about your stay with us. We hope that you will choose us again in the future if your travels take you to Katowice again.Konrad KostoulaginnisGuest Relations Specialist.

10/10 – Hervorragend

SANGHOON

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2023
Antwort von Konrad Kostoulagiannis am 22. Okt. 2023
Dear Sanghoon,Thank you so much for finding the time and sharing your review about our hotelReceiving a positive review from you is always very important to us. Nevertheless, in your review I notice some areas that we definitely need to improve. I promise that we will do our best to make the next stay 100% satisfactory.My sincere regards and hope to see you again.Konrad KostoulagiannisGuest Experience Specialist.

10/10 – Hervorragend

Aldis G

Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Konrad Kostoulagiannis am 22. Okt. 2023
Dear Aldis G,Thank you so much for finding the time and sharing your review about our hotelReceiving a positive review from you is always very important to us. I promise that we will do our best to make the next stay 100% satisfactory.My sincere regards and hope to see you again.Konrad KostoulagiannisGuest Experience Specialist.

10/10 – Hervorragend

Tuva

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Veldig flott hotell
Flott hotell. Veldig god beliggenhet. Gode senger. Frokosten hadde alt man trenger. Muligheten til å velge om man ønsket vask av rommet fra dag til dag var noe vi satt pris på. Rommene var rene og pene. Vi hørte ikke noe bråk fra gaten selv om det lå rett ved stasjonen. En av grunnene til at dette hotellet ble valgt var lovnader om støytette rom, og det var som lovet.
Aufenthalt von 6 Nächten im September 2023
Antwort von Konrad Kostoulagiannis am 10. Okt. 2023
Dear Tuva,I appreciate you taking the time to express your opinion. We are pleased to hear that you enjoyed your stay at our hotel and that our central location was a great advantage during your stay. We hope that our hotel will be chosen by you more than once when you visit Katowice. With best regards, Konrad KostoulagiannisGuest experience specialist.

10/10 – Hervorragend

jouni

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im September 2023
Antwort von Konrad Kostoulagiannis am 5. Okt. 2023
Dear Jouni, We very much appreciate your comments regarding your stay at the Mercure Katowice Centrum.It is always a pleasure to receive positive feedback. We are happy that you enjoy your stay. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Be sure that our staff strives to continuously improve the quality of our services.We appreciate your sharing your concerns, and we look forward to welcoming you in the near future.Sincerely,Konrad Kostoulagiannis,Guest experience specialist.

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 7 Nächten im September 2023
Antwort von Konrad Kostoulagiannis am 22. Okt. 2023
Dear Guest,Thank you so much for finding the time and sharing your review about our hotelReceiving a positive review from you is always very important to us. I promise that we will do our best to make the next stay better then previous one.My sincere regards and hope to see you again.Konrad KostoulagiannisGuest Experience Specialist.

10/10 – Hervorragend

Mark

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
All ways the same . Good!!!! Keep the good work.
Aufenthalt von 2 Nächten im September 2023
Antwort von Konrad Kostoulagiannis am 20. Okt. 2023
Dear Mr. MarkThank you for taking the time to review your stay at the Mercure Katowice Centrum Hotel. We are glad to hear that our hotel is clean and new and that you liked our excellent location. It is satisfying to know that your stay was pleasant.At Mercure Katowice Centrum, we strive to provide you with a comfortable and pleasant stay. Our team prides itself on being dedicated to customer service and we always strive to exceed expectations with our high standards of hospitality and helpfulness. We value the feedback of all our guests as it helps us to continuously improve our services.Thank you again for choosing us as your accommodation and for taking the time to leave feedback about your stay with us. We hope that you will choose us again in the future if your travels take you to Katowice again.Konrad KostoulaginnisGuest Relations Specialist.

10/10 – Hervorragend

Arne

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing hotel,super breakfast,Amazing shopping 1 min away,good price on shopping and eating on resturant,amazing zoo very close!
Aufenthalt von 3 Nächten im September 2023
Antwort von Konrad Kostoulagiannis am 10. Okt. 2023
Dear Arne.I appreciate you taking the time to express your opinion. We are pleased to hear that you enjoyed your stay at our hotel and that our central location was a great advantage during your stay. We hope that our hotel will be chosen by you more than once when you visit Katowice. With best regards, Konrad KostoulagiannisGuest experience specialist.

2/10 – Ungenügend

Kateryna

Aufenthalt von 1 Nacht im August 2023

10/10 – Hervorragend

Paul

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juli 2023

10/10 – Hervorragend

Alex

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Perfect location, access to many different shops and services.
Aufenthalt von 2 Nächten im Mai 2023
Antwort von Katarzyna Foltyn am 2. Aug. 2023
Dear Mr Alex,It is with great pleasure that we’ve read your comments about our hotel, performing services and excellent location in the heart of Katowice. Thank you!I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please do not hesitate to contact us for a future trip to our city or to recommend us to your friends and colleagues.Your comments are truly appreciated.We all look forward to welcoming you back again, Respectfully,Katarzyna FoltynFront Office Manager

10/10 – Hervorragend

Reidar

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Katarzyna Foltyn am 2. Aug. 2023
Dear Mr Reidarthank you very much for having taken the time to rate our hotel.I'm very happy to read that you were very satisfied with your stay. Your comments are truly appreciated.We all look forward to welcoming you back again,Katarzyna FoltynFront Office Manager

10/10 – Hervorragend

Anja

Aufenthalt von 4 Nächten im Mai 2023
Antwort von Katarzyna Foltyn am 2. Aug. 2023
Dear Mrs Anja,thank you very much for having taken the time to rate our hotel.I'm very happy to read that you were very satisfied with your stay. Your comments are truly appreciated.We all look forward to welcoming you back again,Katarzyna FoltynFront Office Manager

10/10 – Hervorragend

Dreydon

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
What an absolutely stunning, modern hotel that befits this modernised city. Very high quality on everything, including the many, many breakfast options, the very helpful staff and the well equipped rooms. Positioned perfectly to take advantage of the two sides of the city (old and new).
Aufenthalt von 1 Nacht im Juni 2023
Antwort von WIRO am 8. Juni 2023
Dear Dreydonwe very much appreciate your comments regarding your stay at the Mercure Katowice Center.It is always a pleasure to receive positive feedback.We are very happy to read that you were very satisfied with your stay. Your comments are truly appreciated.We all look forward to welcoming you back again.Yours faithfully,Wioletta Front Office

8/10 – Gut

Paul

Aufenthalt von 1 Nacht im Mai 2023
Antwort von WIRO am 8. Juni 2023
Dear Mr. Paul ,thank you very much for having taken the time to rate our hotel.We all look forward to welcoming you back again.Wioletta Front Office

10/10 – Hervorragend

yaron

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Clean centrelize easy access to transportation
Aufenthalt von 2 Nächten im Mai 2023
Antwort von WIRO am 8. Juni 2023
Dear Yaron,Thank you very much for having taken the time to post your review.We are very happy to see that you were very satisfied with your stay and the service provided by our team.We all look forward to welcoming you back again.Wioletta Front Office

8/10 – Gut

Filippo

Aufenthalt von 1 Nacht im März 2023

10/10 – Hervorragend

Artur

Aufenthalt von 1 Nacht im März 2023

10/10 – Hervorragend

Pawel

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im März 2023

10/10 – Hervorragend

jouni

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im März 2023

6/10 – Okay

Jean-Michel

Geschäftlich gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Étape correcte sans agrément
Établissement confortable propre, nominal Mais difficile d’accès, de parking incommode Servi par un personnel d’inégale amabilité Notable niveau de bruit au petit-déjeuner
Aufenthalt von 1 Nacht im März 2023
Antwort von Marta Ciwińska am 21. März 2023
Dear Jean-MichelWe very much appreciate your comments regarding your stay. It is always very important to receive feedback. I'm sorry that you have experienced unequal quality services. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Nerveless, I'm happy that part of your stay was on an acceptable level, and met your expectations.Thank you again for sharing your experience, and we hope your next visit will be only more pleasant than the previous one.Respectfully,Marta CiwńskaFront Office Shift Leader