DearThanks for sharing your thoughts. We apologize for any inconvenience you experienced. We'll work on improving our communication about hotel amenities and ensuring a cleaner environment. Your feedback helps us to enhance our services, and we hope to have the opportunity to welcome you back in the future.Sugar Marina Team

Dear Silvia,Thanks for your kind words! We're thrilled to hear that you had a great experience with our staff. Providing excellent service is our top priority, and we're glad we could make your stay enjoyable. We hope to welcome you back soon!Sugar Marina Team

Dear Guest,Thank you for taking the time to share your detailed feedback. We are delighted to hear that you enjoyed the excellent location, the peaceful ambiance, and the stylish and functional room with its great amenities, including the balcony and excellent bathroom.We appreciate your positive comments about our housekeeping, breakfast, and reliable wifi service that met your work needs. Your observations about the slight sense of abandonment and the issues by the pool have been duly noted, and we will address them to enhance our guests' experience.We understand your preference for a pool view and appreciate your suggestion regarding restaurant and room service. We're glad you found alternatives with nearby cafes and Grab.It was a pleasure hosting you for two weeks, and we're grateful for your recommendation. We hope to welcome you back for another enjoyable stay.Sugar Marina Team

Dear Brett,Thank you for taking the time to share your feedback with us. We appreciate your compliments about our hotel. However, we apologize for the issues you experienced during your stay, including the intermittent Wi-Fi and the instances when our front desk was not adequately staffed. Your comments are valuable, and we will work to improve these areas to provide a better experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for an even more enjoyable stay.Sugar Marina Team

Dear Eva,Thank you for your feedback! We're glad you found our staff helpful and enjoyed the connection room for your family. Your input on cleanliness is valuable, and we'll work on improving those areas. We appreciate your stay and hope to have you back soon for an even better experience.Sugar Marina Team

Dear Guillemin,Thank you for taking the time to share your feedback with us. We're glad that you found our hotel's location to be convenient.However, we're sorry to hear that your experience with our service and housekeeping did not meet your expectations. We strive to provide exceptional service to all of our guests and we apologize for any inconvenience caused. We will be addressing your concerns with our team to ensure that these issues do not happen in the future.Regarding the pool access room and cleanliness of the pool, we would like to assure you that we take the hygiene of our facilities very seriously and we apologize if we fell short on this occasion. We will immediately investigate the matter and take necessary steps to improve the condition of the pool.We appreciate your valuable feedback and hope to have the opportunity to welcome you back to our hotel in the future, with a much improved experience.Best regards,Sugar Marina Team