2/10 – Ungenügend
Peggy
16. Apr. 2024
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This was awful, I will never tell anyone about this place, the owner is rude. The policy says no refunds, I had a work convention, ( the date had been changed to the weekend of the 12th) I asked for a refund, I knew the policy but I thought they would understand sometimes things change and are out of our control, but no, she would not refund me, I gave her a notice too. Then I got to her place and I couldn't even park in the driveway and unload because someone else requested the driveway I just
4:40 PM
Wanted to unload my car, she said move it. So later that evening after a long day of driving & Volleyball my granddaughter wanted to stay with me, I said sure, we got to the house around 10:00 pm, we were settled in the room and there was a knock at my door, it was the owner, she told me that my granddaughter had to leave, I asked her why, she said I didn't ask, didn't pay for her and they have no accommodations for a child, she is 9 and self sufficient. So I would've had to drive her 45 mins
4:44 PM
Back to her hotel then drive back, I said please can you make an exception, she said no, if I did for you I would have to for everyone. I told her I would pay more, she said my granddaughter had to leave. I called my son, her dad and said I have to bring her back, he said just bring your things, that's not how you treat people. We left and I was in tears, I just lost 300.00, can't get a refund and missed my work convention because of a very mean uncaring rude woman. I hope I wasn't
Peggy
Aufenthalt von 2 Nächten im April 2024