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Bewertungen von InterContinental Kansas City at The Plaza, an IHG Hotel

4 out of 5
InterContinental Kansas City at The Plaza, an IHG Hotel
401 Ward Pkwy, Kansas City, MO

Bewertungen

8,0

Sehr gut

505 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
217 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 8 - Gut" "
118 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 6 - Okay" "
92 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
71 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,4/10

Sauberkeit

8,4/10

Personal & Service

8,0/10

Ausstattung

8,0/10

Zustand der Unterkunft

8,0/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Thomas

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The Hotel staff was friendly and helpful.
Aufenthalt von 4 Nächten im Mai 2024

10/10 – Hervorragend

Jeffrey

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Jeff Keeley, General Manager am 20. Mai 2024
Thank you for the wonderful rating from your recent stay. We appreciate you sharing! We look forward to serving you again soon.

6/10 – Okay

Joseph

Restaurant service was extremely slow, it would take almost one hour to get your food after ordering. This happened twice so it was not just a bad day.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Jeff Keeley, General Manager am 17. Mai 2024
Thank you for the feedback and we apologize for the issues in American Slang, our restaurant. We will share this with our culinary team to ensure we improve for future stays. Thank you again and safe travels.

10/10 – Hervorragend

Robin

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
All of the staff were amazing! We arrived early anticipatipating to just park and return later for check in… But our room was ready! Everything was perfect and an awesome location for all shopping and dining! I do think parking should be free as a hotel guest but it was $26 per vehicle - I met my son for Mothers Day weekend so had to $52 extra for us to park.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Jeff Keeley, General Manager am 13. Mai 2024
We appreciate the amazing rating from your recent stay. We are pleased we were able to accommodate your early arrival. Thank you for sharing. We look forward to serving you again in the near future.

10/10 – Hervorragend

Michelle

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing hotel!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Jeff Keeley, General Manager am 13. Mai 2024
We appreciate the amazing rating from your recent stay. Thank you for sharing. We look forward to serving you again in the near future.

10/10 – Hervorragend

Aaron

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We will continue to stay here!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Jeff Keeley, General Manager am 13. Mai 2024
We appreciate the wonderful rating from your recent stay. Thank you for sharing. We look forward to serving you again in the near future.

8/10 – Gut

Renea

Mit der Familie gereist
Gut: Ausstattung
Well kept
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Jeff Keeley, General Manager am 13. Mai 2024
We appreciate the wonderful rating from your recent stay. Thank you for sharing. We look forward to serving you again in the near future.

2/10 – Ungenügend

Troy

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room was hot. AC didn't work. We told them when we checked in , came back 4 hours later and nothing had been done. Pink md around the sink, tp holder on the floor. 350 a night ! Should have stayed at a Holiday Inn for half that price.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Reid am 11. Mai 2024
So sorry about your experience! We hope to earn your trust back next time you're in the area. Give us another opportunity to serve you and make your stay a great one!

10/10 – Hervorragend

William

Mit dem Partner gereist
The fountain is very cool, and the bar area is sizable and looks great
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Reid- am 11. Mai 2024
We're happy you had a great experience with us. Please come back and stay with us again soon!

10/10 – Hervorragend

Cynthia

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice property . We had a room with a great view of the plaza. The check in lady was very nice and even upgraded our room . We were celebrating a birthday.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Reid- am 11. Mai 2024
We're happy you had a great experience with us. Please come back and stay with us again soon!

10/10 – Hervorragend

Pedro

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Pool
Aufenthalt von 4 Nächten im Dezember 2023
Antwort von Jeff Keeley, General Manager am 3. Mai 2024
We appreciate the great rating from your recent stay. We appreciate you sharing. We look forward to serving you again soon. Thank you and safe travels.

10/10 – Hervorragend

Debra

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Reid- am 11. Mai 2024
We're happy you had a great experience with us. Please come back and stay with us again soon!

10/10 – Hervorragend

Samira

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Easy parking located on hotel property. The hotel was near shopping and dining .
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Reid- am 11. Mai 2024
We're happy you had a great experience with us. Please come back and stay with us again soon!

6/10 – Okay

Wojciech, Chicago

Gut: Sauberkeit und Personal & Service
Aufenthalt von 3 Nächten im April 2024
Antwort von Jeff Keeley, General Manager am 23. Apr. 2024
Thank you for rating from your recent stay. We truly appreciate it. We look forward to your next stay.

10/10 – Hervorragend

Tracy

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Close to plaza shopping.
Aufenthalt von 1 Nacht im April 2024
Antwort von Jeff Keeley, General Manager am 23. Apr. 2024
Thank you for great rating from your recent stay. We truly appreciate it. We look forward to your next stay.

10/10 – Hervorragend

Jerry

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Jeff Keeley, General Manager am 23. Apr. 2024
Thank you for great rating from your recent stay. We truly appreciate it. We look forward to your next stay.

10/10 – Hervorragend

Soledad

Aufenthalt von 1 Nacht im April 2024
Antwort von Reid- am 11. Mai 2024
We're happy you had a great experience with us. Please come back and stay with us again soon!

10/10 – Hervorragend

Jeffraisha

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Had a good night & look forward to coming back soon!
Aufenthalt von 1 Nacht im April 2024
Antwort von Jeff Keeley, General Manager am 10. Apr. 2024
We truly appreciate the 5 star rating from your recent stay. Thank you for sharing. We look forward to serving you again soon.Safe Travels,

4/10 – Schlecht

angela

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Verbesserungswürdig: Personal & Service und Ausstattung
What i didn't like is that they told me my parking was free and to use my room key to let me in and out the hotel parking garage well i looked at my bank account and they took 64.60 out my account for parking. When i asked the regional manager was there and he said parking was free i will never stay there again!!! That was deception!!
Aufenthalt von 2 Nächten im März 2024
Antwort von Jeff Keeley, General Manager am 10. Apr. 2024
Our parking is 24 for self and 30 for valet. I apologize if you were told differently. We hope to have the opportunity to serve you again

10/10 – Hervorragend

Mary

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im März 2024
Antwort von Jeff Keeley, General Manager am 10. Apr. 2024
We truly appreciate the 5 star rating from your recent stay. Thank you for sharing. We look forward to serving you again soon.Safe Travels,

8/10 – Gut

Cecilia, Oklahoma City

Aufenthalt von 2 Nächten im März 2024
Antwort von Jeff Keeley, General Manager am 23. Apr. 2024
Thank you for great rating from your recent stay. We truly appreciate it. We look forward to your next stay.

8/10 – Gut

Laurie, Omaha

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Staff person who checked us out was rude.
Aufenthalt von 1 Nacht im März 2024
Antwort von Jeff Keeley, General Manager am 24. März 2024
We appreciate the great review and we apologize for the issue at check-out. We hope to see you back with us again soon.Safe Travels,

6/10 – Okay

Tatsuya

Aufenthalt von 6 Nächten im März 2024
Antwort von Jeff Keeley, General Manager am 24. März 2024
We appreciate the great rating and thank you for sharing. We hope to see you back with us again soon.Safe Travels,

8/10 – Gut

Mishawn

Gut: Personal & Service
Aufenthalt von 1 Nacht im März 2024
Antwort von Jeff Keeley, General Manager am 24. März 2024
We appreciate the great rating and thank you for sharing. We hope to see you back with us again soon.Safe Travels,

8/10 – Gut

Elizabeth

Aufenthalt von 2 Nächten im März 2024
Antwort von Jeff Keeley, General Manager am 10. Apr. 2024
We truly appreciate the great rating from your recent stay. Thank you for sharing. We look forward to serving you again soon.Safe Travels,

8/10 – Gut

Lara

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Jeff Keeley, General Manager am 24. März 2024
We appreciate the great rating and thank you for sharing. We hope to see you back with us again soon.Safe Travels,

10/10 – Hervorragend

Glenn

Aufenthalt von 3 Nächten im März 2024
Antwort von Jeff Keeley, General Manager am 10. Apr. 2024
We truly appreciate the great rating from your recent stay. Thank you for sharing. We look forward to serving you again soon.Safe Travels,

10/10 – Hervorragend

Jed, Kansas City

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
From the time we checked in everyone was great. Anything we asked for we received and anything we didn’t we received. It was over and beyond welcoming.
Aufenthalt von 1 Nacht im März 2024
Antwort von Jeff Keeley- General Manager am 11. März 2024
Thank you for the great comments from your stay. We truly appreciate it. We hope to see you back with us again soon.

10/10 – Hervorragend

Andrea

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great experience with staff. Room is very clean and comfortable.
Aufenthalt von 1 Nacht im März 2024
Antwort von Jeff Keeley- General Manager am 11. März 2024
We appreciate the kind words and observations. We look forward to serving you again soon.Safe Travels,

10/10 – Hervorragend

Erika

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was amazing.. I will be booking again 😁
Aufenthalt von 1 Nacht im März 2024
Antwort von Jeff Keeley- General Manager am 6. März 2024
Thank you for the great rating we truly appreciate it. We look forward to serving you again soon.Safer Travels,

4/10 – Schlecht

Gaby

Gut: Ausstattung und Zustand der Unterkunft
The hotel is located in a great neighborhood and the property is beautiful. However they are probably short in staff. Front desk personnel is polite and amicable. Housekeeping is an absolute disaster! We stayed for 3 nights and our room got cleaned only once. Beds were poorly made and they left a huge garbage bag in our room. I even took pictures. I am not asking for chocolates in my pillow every night (which I actually should in a hotel like this) but at least a bed well made and a clean room and bathroom.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Jeff Keeley- General Manager am 6. März 2024
We appreciate the feedback form your stay and apologize for falling short of your expectations. We hope to have ethe opportunity to serve you again soon. We are certain we can improve upon this stay.Safe Travels,

6/10 – Okay

J

Gut: Personal & Service
They need to update the locks on the doors, I have a 2 year old that can open it from the inside and squeeze himself out the door even if the anchor chain is applied. Also a lock in the bathroom is needed. Overall our stay is good
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Jeff Keeley- General Manager am 27. Feb. 2024
We appreciate the feedback from your stay. Thank you for sharing and we will look into this. We look forward to your next stay with us. Safe travels

10/10 – Hervorragend

Charles

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Jeff Keeley- General Manager am 27. Feb. 2024
We appreciate the great rating from your recent stay. Thank you for sharing. We look forward to your next stay with us. Safe travels

10/10 – Hervorragend

marcel

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Jeff Keeley- General Manager am 27. Feb. 2024
We appreciate the great rating from your recent stay. We look forward to serving you again soon.Safe Travels

2/10 – Ungenügend

Ana

Mit einer Gruppe gereist
Verbesserungswürdig: Zustand der Unterkunft
No soap on bathroom - called twice for some soap, did not get any ended up using shower wash. Then went to shower and realized I was out of shower wash during my shower, after I showered, water did not drain. Cherry on top - cold water knob was not working in sink - used warm water….. terrible experience for 200 $ a night
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Jeff Keeley- General Manager am 27. Feb. 2024
We appreciate you taking the time to give us feedback from your recent stay. We apologize for falling short of your, and our, expectations. We look forward to having the opportunity of serving you again soon as we are certain we can improve upon this stay.

10/10 – Hervorragend

Evan

Mit dem Partner gereist
Gut: Ausstattung und Zustand der Unterkunft
Great area love that it’s walking distance from the plaza
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Jeff Keeley- General Manager am 27. Feb. 2024
We appreciate the great rating and observations from your recent stay. Thank you for sharing. We look forward to your next stay with us. Safe travels

2/10 – Ungenügend

Jess

Mit einer Gruppe gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Jeff Keeley- General Manager am 27. Feb. 2024
We appreciate you taking the time to give us feedback from your recent stay. We apologize for falling short of your expectations. We look forward to having the opportunity of serving you again soon as we are certain we can improve upon this stay.

8/10 – Gut

SANG SOO

Mit der Familie gereist
Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Jeff Keeley- General Manager am 27. Feb. 2024
We appreciate the great rating from your recent stay. We look forward to serving you again soon.Safe Travels

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Did not receive what I had paid for
Purchased a room with a balcony view of the plaza but was placed into a room on the backside of the hotel without a view. I asked for a reimbursement for the price difference of the two rooms since I paid extra for the room with a view of the plaza but was denied because I had ordered the room through a third party site (hotels.com). The room itself was fine, just would have liked to have gotten what I had paid for.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Jeff Keeley- General Manager am 8. März 2024
We apologize for the issues with your stay. We hope to have the opportunity to serve you again soon. We are certain we can improve upon this stay.Safe Travels

4/10 – Schlecht

Jonathan

Mit dem Partner gereist
Gut: Personal & Service und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
Nice place, not worth the price. Lights didn’t work, leaking faucet, water damage, air wasn’t working (luckily it was cold outside). Overall poor quality for the $330 for 1 night. Will not go again.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Jeff Keeley- General Manager am 27. Feb. 2024
We appreciate you taking the time to give us feedback from your recent stay. We apologize for falling short of your expectations. We look forward to having the opportunity of serving you again soon as we are certain we can improve upon this stay.

6/10 – Okay

Jonathan

Gut: Sauberkeit und Personal & Service
Not worth the price
For the price, wasn’t worth the stay. No feee breakfast, room next to the lobby, pay for parking, bathroom didn’t look like the picture.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Jeff Keeley- General Manager am 6. März 2024
Thank you for the feedback. We look forward to you next stay with us.

10/10 – Hervorragend

Shauntel

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Jeff Keeley- General Manager am 27. Feb. 2024
We appreciate the great rating from your recent stay. We look forward to serving you again soon.Safe Travels

4/10 – Schlecht

Noah

Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Crown molding was falling off the walls/gaps in all the trim. Yellow/orange stains in the tub on the floors. Thought we were going to get a 5 star hotel for the amount of money we paid for parking and staying. Honestly would love to get a refund just don’t know how to do that since we did our reservation online
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Jeff Keeley, General Manager am 10. Apr. 2024
A clean, comfortable and well appointed guest room is a minimal standard and we truly apologize for not meeting your expectations on this stay. We hope to have the opportunity to serve you again as we are certain that we can improve upon this most recent stay. Safe Travels,

10/10 – Hervorragend

Dion

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Jeff Keeley- General Manager am 27. Feb. 2024
We appreciate the great rating from your recent stay. We look forward to serving you again soon.Safe Travels

10/10 – Hervorragend

Laura

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Jeff Keeley- General Manager am 27. Feb. 2024
We appreciate the great rating from your recent stay. We look forward to serving you again soon.Safe Travels

8/10 – Gut

Zuriel

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Jeff Keeley, General Manager am 24. März 2024
We appreciate the great rating and thank you for sharing. We hope to see you back with us again soon.Safe Travels,

10/10 – Hervorragend

Noel

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
nice friendly folks at the front desk and restaurant......
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Jeff Keeley- General Manager am 27. Feb. 2024
We appreciate the great rating from your recent stay. We look forward to serving you again soon.Safe Travels

2/10 – Ungenügend

Esther

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Worst customer service and too many lies
When we arrived we were told we didnt have a room. The front desk guy had an attitude from the moment i walked up. I eventually got a key to a room but when we opened the door it was tiny! The guy had downgraded the room from what we paid for. I called downstsirs and the guy said "you got a room didnt you?" The room was awful. I tried to explain we paid for an upgraded room but the guy got really nasty. I had hom on speakerphone and my husband was atunned at how he was speaking to me. My husband took the telephone and tried to resson with him but the guy said "youre acting like children!" And hung up. The rom was so hot we slept with the balcony door open in 30⁰⁰ temp. I spoke with manager who said wed be moved but nothing! Manager also offered a refund but when Hotels.com reached out he denied it! The room was so bad and i didnt want to run into front desk guy so i left a day early. Was the worst hotel stay weve ever had and absolut worst customer service we've ever experienced. Were told they do not have to honor Hotels.com "requests" i tjought we paid for the room and it was a sure thing. I guess not...
Aufenthalt von 3 Nächten im Dezember 2023

10/10 – Hervorragend

david

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Jeff Keeley- General Manager am 27. Feb. 2024
We appreciate the great rating from your recent stay. Thank you for sharing. We look forward to your next stay with us. Safe travels

10/10 – Hervorragend

Amy

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I enjoy staying here when I come to Kansas City for a visit. The location on the Plaza is perfect and walkable. A beautiful and welcoming situation. I recommend it.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Jeff Keeley- General Manager am 27. Feb. 2024
We appreciate the great rating and observations from your recent stay. We look forward to serving you again soon.Safe Travels