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Bewertungen von OUTRIGGER Kona Resort and Spa

4 out of 5
OUTRIGGER Kona Resort and Spa
78-128 Ehukai Street, Kailua-Kona, HI

Bewertungen

8,2

Sehr gut

445 von insgesamt 971 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
274 von insgesamt 971 Gästebewertungen haben eine Bewertung von 8 - Gut" "
139 von insgesamt 971 Gästebewertungen haben eine Bewertung von 6 - Okay" "
63 von insgesamt 971 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
50 von insgesamt 971 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,6/10

Sauberkeit

8,6/10

Personal & Service

8,0/10

Ausstattung

7,8/10

Zustand der Unterkunft

8,2/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Toller Resort
Toller Resort! Unbedingt in der Bucht vorne lit Manatarochen tauchen, Buchung seehr aufwändig aber lohnt sich. Zimmer war sehe gross und geräumig, sauber und schön. Ort war ruhig und doch zentral. Top
Aufenthalt von 6 Nächten im Februar 2024
Antwort von SK am 21. März 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at OUTRIGGER Kona! Our goal is always to exceed your expectations! We hope to see you soon!

4/10 – Schlecht

Kai

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Walls were paperthin and it was therefore very noisy. All in all way too expensive.
Antwort von Kathryn Agdeppa, Guest Services Manager am 7. Jan. 2023
Aloha Kai,Thank you for taking the time to share your experience regarding your stay at our resort. We will take your comments under consideration as we continually work to improve our resort offerings and rooms. We do hope you give us another chance to welcome you back with a much better experience in the future. Mahalo Nui Loa!

8/10 – Gut

Christian

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Big hotel in a nice location
Aufenthalt von 4 Nächten im April 2022
Antwort von SK am 1. Mai 2022
Aloha Christian, We appreciate your feedback ,:) we hope to see you again ! Mahalo Nui Loa

4/10 – Schlecht

Uwe

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit und Ausstattung
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Mit Kindern sollte man hier nicht buchen. Sogar für unseren Sohn von drei Jahren wollte das Hotel 46 Doller für jedes Frühstück haben und es wird einen sogarein Limit gesetzt. Das Hotel ist extrem in die Jahre gekommen und die Zimmer Schimmel veranzt alt und viel kaputt. Wir haben Meerblick gebucht und im Erdgeschoss auf den Pool geblickt und nur einen kleinen Meerblick gehabt trotz Protest. Das einzigste Gute ist die Poolanlage mehr aber auch nicht
Aufenthalt von 5 Nächten im Januar 2022
Antwort von Kathryn Agdeppa am 30. Jan. 2022
Aloha Uwe, We would like to thank you for choosing the Outrigger Kona Resort and Spa and taking the time to post a review on Expedia. We are disappointed to know that you are not satisfied with your stay. We strive to provide the best accommodations and service to all of our guests and we are disappointed to hear that this did not resonate during your stay. We appreciate your honest feedback and will work on the improvements you have mentioned. Mahalo Nui Loa!

6/10 – Okay

Marilyn

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
The people/workers at the resort were exceptional. Joy and Guy were two of the friendliest people we met and did an awesome job of making us feel welcomed. Safety concerns to start, the bath tubs are slick when wet and soapy, the restaurant had poor quality food, and so many things to do there were not available. Game room closed. Laundry not working etc..
Aufenthalt von 7 Nächten im Mai 2024

10/10 – Hervorragend

Mike

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Love the adult only pool option
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Karin

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I loved the 21 &over pool area. People super helpful and the property was clean. Small menu at the in house dining, but very tasty
Aufenthalt von 7 Nächten im Mai 2024

10/10 – Hervorragend

Lauren

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Such a beautiful resort! The kindest staff ever from check in to check out! Looking forward to coming back .
Aufenthalt von 5 Nächten im April 2024

6/10 – Okay

Tom

Aufenthalt von 6 Nächten im April 2024

8/10 – Gut

Christopher

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
I did not like the food options at the property. It was Nosie throughout my stay, due to construction. I really enjoyed the pool and the water slide. The rooms were nice.
Aufenthalt von 3 Nächten im Mai 2024

6/10 – Okay

Delco

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice room, mattress was horrible as it was sunk down on one side like a VERY heavy person layed there too long and broke it down. Everything else was nice!
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

Pamela, Longmont

Gut: Sauberkeit
Aufenthalt von 7 Nächten im Januar 2024

10/10 – Hervorragend

Tyler W

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful room, gorgeous view, amazing pool and grounds, convenient location. We had a wonderful time!
Aufenthalt von 4 Nächten im April 2024

10/10 – Hervorragend

Sally

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful I loved it my husband loved it
Aufenthalt von 6 Nächten im April 2024
Antwort von SK am 1. Mai 2024
mahalo Sally, Appreciate your kind words and feedback :)

6/10 – Okay

Antoine

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
3.5 This places is beautiful but a bit out of the way and expensive. The staff over all was pretty friendly with the exception of security. ( I left my card at the bar and it went missing when i tried to get it back. Security didnt seem all that interested in my missing debit card. That kinda soured the trip for me.) Also there were some suprise charges when i checked out.
Aufenthalt von 3 Nächten im April 2024
Antwort von SK am 29. Apr. 2024
Aloha Antoine, Thank you for your time and sharing your experiences with us. So sorry for the interaction and experience with security team, Will share with the management your feedback and management will reach out to you for further assistance.

10/10 – Hervorragend

Robert William

Gut: Sauberkeit und Personal & Service
While still being under renovations the stay was good. The two bartenders at the bar were hilarious and the burger was okay with ulthe upcharge.
Aufenthalt von 7 Nächten im April 2024
Antwort von SK am 29. Apr. 2024
Aloha Robert William, Mahalo for wonderful feedback and rating! Glad you had a great time with our bartenders at bar! :) Mahalo Nui Loa for sharing! We hope to see you again!

10/10 – Hervorragend

Courtney

Aufenthalt von 3 Nächten im April 2024

10/10 – Hervorragend

Shoko

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We spent peaceful time at this hotel.
Aufenthalt von 7 Nächten im Februar 2024
Antwort von SK am 29. Apr. 2024
Mahalo Nui Loa Shoko!

6/10 – Okay

Xinyi

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Good location, complicated towel policy, not fun pool experience, limited food and beverage options onsite but expensive.
Antwort von SK am 29. Apr. 2024
Aloha Xinyi, Mahalo for your feedback and appreciate your time sharing your experience with us!

2/10 – Ungenügend

Kristine

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
My biggest complaint is with Expedia who did not notify me they compete resort was under construction I would have never booked this property if I had been informed ocean view room I purchased with u was a roof and parking lot view got upgrade and charged resorts dirty smelled of lacquer construction workers everywhere standing staring at guest noise unbearable 7 days a week no relief 1 of 3 restaurants open had to walk whole resort to use restrooms and get a drink took 20-30 everyday to get hot water in shower unsafe to even walk around resort tools workers stuff to trip over thank you expidia for our worst vacation in Kona these are a few reasons why we would have never booked this property and will never return or use expidia
Aufenthalt von 7 Nächten im April 2024
Antwort von SK am 21. Apr. 2024
Aloha Kristine, Thank you for choosing our hotel and for bringing this matter to our attention. We are truly sorry that your stay with us did not meet your expectations. Your feedback is important to us and we would like to apologize for the inconvenience you experienced during your visit.

8/10 – Gut

Mohamad

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Ausstattung
Ants were everywhere. I was charged additional fees outside expedia’s payment.
Aufenthalt von 7 Nächten im April 2024
Antwort von SK am 21. Apr. 2024
Aloha Mohamad, Thank you for choosing our hotel and for bringing this matter to our attention. Your feedback is important to us, and we would like to apologize for the inconvenience you experienced during your visit.

10/10 – Hervorragend

Nirag

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing property with amazing views. We upgraded to oceanfront room and it was worth it. We saw Mantas at night and dolphins and a whale in the morning right from our room (binoculars helped!!) Some construction and upgrades going on at the property so few amenities were not in service; although the views and the vibe makes up for it. Staff is great!! The restaurant and food scene isn't great in the area, you need to drive 15 minutes to the town for good food. We will stay there again for sure when we visit Big Island!!
Aufenthalt von 5 Nächten im April 2024
Antwort von SK am 21. Apr. 2024
Aloha Nirag, Mahalo for your kind words and taking your time sharing your experience with us! Your feedback is important to us and definitely, sharing your comments with our team. We hope to see you again soon!

6/10 – Okay

Scott

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service und Ausstattung
Pool side bar closed and drinks from restaurant had a blender not working the whole time there. How hard is it to replace a blender?
Aufenthalt von 4 Nächten im April 2024
Antwort von SK am 21. Apr. 2024
Aloha Scott, Thank you for choosing our hotel and for bringing this matter to our attention. We are truly sorry that your stay with us did not meet your expectations. Your feedback is important to us and shared your feedback with our F&B management team.

10/10 – Hervorragend

Edward Mananui

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing property with great staff. My son loved the pool and water slide. They are going through renovations but we barely noticed it. Definitely recommend this resort.
Aufenthalt von 4 Nächten im April 2024
Antwort von SK am 21. Apr. 2024
Aloha Edward Mananui, Mahalo for your kind words! it means a lot to our team and appreciate your time sharing your feedback. Please visit us again :)

10/10 – Hervorragend

Tim, Ephrata

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This is a wonderful resort with a great ocean front location. There is plenty to do on property and a lot more just a short drive away. We didn’t like that there was only one washer and one dryer in the laundry for an entire building. It made it very challenging to get a load of wash done. But overall it was a great stay.
Aufenthalt von 3 Nächten im April 2024
Antwort von SK am 21. Apr. 2024
Mahalo Nui Loa for your feedback, appreciate your kind words!

4/10 – Schlecht

Michael

Mit der Familie gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
We were given two rooms next to each other, but not adjoining doors, even though both rooms had adjoining doors to other people's rooms. The Ocean view we got was of the parking lot and the bay. When I booked the reservation I was told all the construction would be completed by the end of 2023, not true. Only one restaurant was open because of construction, game room and spa were under construction and not usable. All the ocean view and frontage rooms were under construction and could not be stayed in. Towel machine was broken. Staff solution was to offer us a free drink. All in all a miserable experience, I have already told friends not to stay there.
Aufenthalt von 5 Nächten im März 2024
Antwort von SK am 21. Apr. 2024
Aloha Michael, We are truly sorry that your stay with us did not meet your expectations. The renovation work is drawing to a close and we thank and appreciate your patience with us as this took bit longer than expected. Your feedback is important to us and we would like to apologize for the inconvenience you experienced during your visit.

6/10 – Okay

Eunice Loredana

Verbesserungswürdig: Personal & Service
It was nice but no spa service, they are in construction. The resorts lacks outdoor showers restroom and very limited services around the pool. Expensive daily fees and parking fee too.
Aufenthalt von 5 Nächten im März 2024
Antwort von SK am 21. Apr. 2024
Aloha Eunice Loredana,Thank you for choosing our hotel and for bringing this matter to our attention. We are truly sorry that your stay with us did not meet your expectations. Your feedback is important to us and we would like to apologize for the inconvenience you experienced during your visit

10/10 – Hervorragend

Dana

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 4 Nächten im März 2024
Antwort von SK am 29. Apr. 2024
Mahalo Nui Loa Dana!

8/10 – Gut

Yuliya

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful property, amazing staff. Just wish the beach would be available
Aufenthalt von 8 Nächten im Januar 2024
Antwort von SK am 4. Apr. 2024
Aloha Yulliya, We appreciate your feedback and we do have a shoreline access or a Keauhou Pier and harbor where you can access to the beach. Unfortunately, we are on the cliff area above lava rocks.

8/10 – Gut

Ryann

Aufenthalt von 3 Nächten im März 2024
Antwort von SK am 21. Apr. 2024
Aloha Ryann, mahalo for your rating!

8/10 – Gut

Sally

Aufenthalt von 5 Nächten im März 2024
Antwort von SK am 21. Apr. 2024
Aloha Sally, Mahalo for your feedback!

4/10 – Schlecht

Melanie

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
I wish we knew the extent of construction going on at this resort before we booked for a week. The following were concerns related to the construction: - Loud work noises (could be heard in our room on Floor 2) starting around 8:30AM, even on weekends - Noise also impacts the adult only pool area, as well as the 3 story tall construction tarps that hang down to the pool - Only one restaurant/bar open (I think they were opening a cafe soon) and they close early, at 9PM. There is a general store at the resort with microwavable food, but that is it after 9PM, and you are about 20-30 min by car to Kailua-Kona. - The spa is closed because of the construction The positive attributes were AMAZING views of the manta rays at night, beautiful location with nice walks, and really lovely hotel staff that were extremely kind and helpful. I am sure that when the renovations are complete this will be a better resort, but currently I recommend checking to make sure they have the amenities you are looking for prior to booking.
Aufenthalt von 6 Nächten im März 2024
Antwort von SK am 4. Apr. 2024
Aloha Melanie, Please accept our apologies for the service failures during your stay. We appreciate the opportunity to hear about your stay and feedback.

10/10 – Hervorragend

James, Groton

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Great place to stay with your kids
Aufenthalt von 6 Nächten im Februar 2024
Antwort von SK am 21. März 2024
Aloha James, Absolutely agree!! Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at OUTRIGGER Kona. We hope to see you soon! Mahalo!

8/10 – Gut

Jackie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Property was beautiful. We stayed on the Club level but the normal area was under renovation so the Club area was allicated to the liwer level which was fine but not as nice as the upper level with ocean views. We were told we had a newly renovated room and could hear the TV from the other room that was left on overnight which did wake us up. However overall the place is beautiful and the staff were great!
Aufenthalt von 4 Nächten im März 2024
Antwort von SK am 21. März 2024
Aloha Jackie,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at OUTRIGGER Kona. So sorry to hear about the noise next door, and the club level. We are still under revitalization and hopefully we have amazing news once it is complete with our Club lounge. We hope to see you soon! Mahalo!

10/10 – Hervorragend

Larry

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Spa was closed & club service had limited hours and selections
Aufenthalt von 1 Nacht im März 2024
Antwort von SK am 21. März 2024
Aloha Larry, Thank you for taking the time to post a review of our property. Our goal is always to exceed guest expectations! if there's anything we can help you with during next visit, please don't hesitate to let us know. We hope to see you soon! Mahalo!

10/10 – Hervorragend

Daniel

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Location and scenery top notch Staff fantastic and friendly Some construction going on but understandable Weather was perfect every day Beautifully landscaped Preferred seeing mongoose over feral cats Kama from EKA tours was fantastic!! Guy - buy the pool was great!! Jeneral at cafe remembered my name upon arriving-great customer service Room cleaning took great care of our room I came back to Outrigger after my first visit to Hawaii 10 years ago. Will invite close friends to come back with us next trip. Thank you again from the welcome at the front desk, to our departure. Very well done, DannyO
Aufenthalt von 7 Nächten im März 2024
Antwort von SK am 21. März 2024
Aloha Daniel, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at OUTRIGGER Kona. Definitely sharing great comment with KBA staff! If there's anything we can help with during your next visit, don't hesitate to let us know! We hope to see you soon. Mahalo!

10/10 – Hervorragend

Alexsandra Simão De

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Eu amei esse lugar. 2 picinas. Cafe da manha com vista pro mar lindo tudo perfeito sem contar com bar na beira picina. Amei 💗💗💗💗
Aufenthalt von 7 Nächten im Februar 2024
Antwort von SK am 21. März 2024
Aloha Alexsandra Simao De, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at OUTRIGGER Kona. Our goal is always to exceed guest expectations! We hope to see you soon! Mahalo!

10/10 – Hervorragend

Lisa

Aufenthalt von 2 Nächten im März 2024
Antwort von SK am 4. Apr. 2024
Mahalo Nui Loa Lisa!

8/10 – Gut

elyana, Boulder

View of ocean and the pool were great.
Aufenthalt von 1 Nacht im März 2024
Antwort von SK am 21. März 2024
Aloha elyana, Mahalo Nui Loa for your feedback :)

10/10 – Hervorragend

Erika

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had a great 5 day stay at the Outrigger. There is construction, but we knew this when booking. We did score a pretty good deal because of this. Everyone including the construction workers were courteous and friendly. We had a newly renovated resort view room, and it was nicely done. The pool and outdoor spaces are gorgeous and the crew works hard daily at cleaning. We are confused by other reviews that say they are dated. They are clearly updating the damage that the sea does to buildings so give them a break! We drove past other resorts in the area and we loved how secluded this one is but it is helpful to have a car. If we had a complaint it would be that the dinner prices were very high and there weren’t many vegetarian options, so we went off resort for dinners. Not a huge deal but perhaps having a bigger menu with some lower priced options would be nice. We would love to see the resort fully finished!
Antwort von SK am 21. März 2024
Aloha Erika, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at OUTRIGGER Kona. Our goal is always to exceed guest expectations! We can't wait for the resort is fully finished as well! We hope to see you soon! Mahalo!

10/10 – Hervorragend

Daniel

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 10 Nächten im Februar 2024
Antwort von SK am 21. März 2024
Aloha Daniel, Mahalo for your feedback !

10/10 – Hervorragend

Danielle

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lots of construction going on but still great!
Aufenthalt von 5 Nächten im Februar 2024
Antwort von SK am 21. März 2024
Aloha Danielle, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at OUTRIGGER Kona. Our goal is always to exceed guest expectations! We hope to see you soon! Mahalo!

10/10 – Hervorragend

Mark

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 6 Nächten im Februar 2024
Antwort von SK am 21. März 2024
Aloha Mark,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at OUTRIGGER Kona. Our goal is always to exceed guest expectations! We hope to see you soon! Mahalo!

2/10 – Ungenügend

Veera

Verbesserungswürdig: Personal & Service
Aufenthalt von 5 Nächten im Februar 2024
Antwort von SK am 4. Apr. 2024
Aloha Veera, Thank you for your rating with us but we would like to discuss further with you. Please give us a call in your earliest convenience and ask for manager on duty.

10/10 – Hervorragend

Gerald E

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Grounds were well maintained. The staff was wonderful! Property was undergoing renovation, so there were minor inconveniences, but nothing interfering with our pleasure. The room was very clean, but a bit tired. The bathroom could particularly use some updates to feel more modern. In a resort I prefer a walk in shower to a tub unit, and a comfort height toilet. It was also a bit cramped The overall experience was quite good, and I look forward to my next visit
Aufenthalt von 6 Nächten im Februar 2024
Antwort von SK am 21. März 2024
Aloha Gerald E,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at OUTRIGGER Kona. Our goal is always to exceed guest expectations! We hope to see you soon! Mahalo!

8/10 – Gut

Keoki

Gut: Sauberkeit, Personal & Service und Ausstattung
Kids enjoyed the side
Aufenthalt von 2 Nächten im Februar 2024
Antwort von SK am 21. März 2024
Aloha Keoki, Mahalo for taking the time to post a review of our property. We are so happy to hear that you and your Ohana enjoyed your time at OUTRIGGER Kona. Our goal is always to exceed your expectations! Mahalo!!

8/10 – Gut

HAO-TSE

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im Februar 2024
Antwort von SK am 21. März 2024
Aloha HAO-TSE,Thank you for taking the time to post a review of our property.

4/10 – Schlecht

Joy

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Think twice before coming to this hotel.
Aufenthalt von 4 Nächten im Februar 2024
Antwort von SK am 21. März 2024
Aloha Joy, We appreciate the opportunity to hear about your stay. Please accept our apologies for the service failures during your stay. I have shared your feedback with the respective departments to review.

2/10 – Ungenügend

Amitpal

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Dated hotel and terrible customer service.
Very dated hotel. Pool is tired and not enticing. Most problematically, I was 6 minutes late to check out (11:06am) and the building manager sent two security guards to bang loudly on the door to kick us out. Bizarre behaviour for hotel staff. There are better alternatives at this price point.
Aufenthalt von 5 Nächten im Februar 2024
Antwort von SK am 21. März 2024
Aloha Amitpal, Thank you for bringing this to our attention. Sincerely apologize on behalf of the team for unsatisfied experience with us. Appreciate your feedback and will share your feedback to our management team.

10/10 – Hervorragend

Daniel M

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
View
Aufenthalt von 7 Nächten im Februar 2024
Antwort von SK am 21. März 2024
Mahalo Nui Loa Daniel M.