Fassade der Unterkunft

Bewertungen von Hotel Santika BSD City Serpong

3 out of 5
Hotel Santika BSD City Serpong
Teraskota Entertainment Center, Jl.Pahlawan Seribu, CBD Lot VII-B, South Tangerang, West Java

Bewertungen

7,6

Gut

18 von insgesamt 90 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
42 von insgesamt 90 Gästebewertungen haben eine Bewertung von 8 - Gut" "
22 von insgesamt 90 Gästebewertungen haben eine Bewertung von 6 - Okay" "
5 von insgesamt 90 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
3 von insgesamt 90 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,6/10

Sauberkeit

8,0/10

Personal & Service

7,8/10

Ausstattung

7,0/10

Zustand der Unterkunft

8,0/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Verifizierter Reisender

Gut: Personal & Service
Gutes Preis-Leistungsverhältnis
Hotel ist mäßig sauber. Frühstücksbuffet und Service ist ausgezeichnet. Klimaanlage sehr laut. Zimmer hat keinen Kühlschrank.

6/10 – Okay

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit und Personal & Service

8/10 – Gut

Henry

Geschäftlich gereist
Gut: Personal & Service und Komfort des Zimmers
Big Thumb to Eki
Overall is good. I need to give special award to one of check in counter staff name Eki. he made my stay very comfortable. Very helpful staff.
Aufenthalt von 1 Nacht im Februar 2023
Antwort von Santika BSD City Serpong am 2. März 2023
Dear Mr. Henry,Warmest greetings from Hotel Santika BSD City – Serpong.Thank you for rating us and do the review our Hotel in Google from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. Your comment will be our motivation to provide the best service to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food for all our valued guest to Hotel Santika BSD City.We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel.Best Regards,Wanda Arief MahmudGeneral Manager

4/10 – Schlecht

windy

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Hotel tidak dimaintain kebersihannya. Fasilitas tidak dirawat, kamar mandi bau selokan. Pada saat check out, resepsionis meminta 5 star review dan akan difoto. Saya menolak untuk berbohong. Tapi bukan salah staff karena itu permintaan boss atau management nya

8/10 – Gut

Justin

Aufenthalt von 4 Nächten im Dezember 2022

10/10 – Hervorragend

Ronally

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2022

10/10 – Hervorragend

STEEVE

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location. The staff was very welcoming and the buffet breakfast was incredible.
Aufenthalt von 2 Nächten im September 2022

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Santika is always great. The staff goes above and beyond to make sure you are welcomed and comfortable.
Aufenthalt von 4 Nächten im Juli 2021

10/10 – Hervorragend

Achmad

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Menu sarapan ang lezat.
Hotel Santika Depok memiliki menu sarapan yang sangat enak dan beragam.
Aufenthalt von 1 Nacht im November 2019
Antwort von Hotel Santika BSD City am 27. Jan. 2020
Kepada Yth. Bapak Achmad, Salam hangat dari Hotel Santika BSD City – Serpong. Kami ucapkan terima kasih dan sangat menghargai telah bersedia mengulas pengalaman Anda selama menginap bersama kami. Kami nantikan kembali kedatangan Anda dalam waktu dekat pada kesempatan berkunjung ke BSD City dikemudian hari. Hormat kami, Management Hotel Santika BSD City – Serpong

4/10 – Schlecht

Verifizierter Reisender

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit
Closed to mall and a bit noise at night. Sheet not change as requested
Aufenthalt von 13 Nächten im Dezember 2019
Antwort von Hotel Santika BSD City am 14. Jan. 2020
Dear Our Valued Guest, Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for staying with us and sharing your constructive feedback on your last visit at Santika BSD City Hotel, as every guest impression is valuable for us. Your valuable comments have been channeled to our department concerned for our better improvement. Please rest assured that these have been taken care for further action as We are trying our best to fulfill every guest’s satisfaction. We assure you that we have taken the necessary action to solve these matters. Thank you very much for bringing the matters to our attention for our improvement. We hope that we still be able to serve you better and welcome you again here at Santika BSD City. Best Regards, Management Hotel Santika BSD City - Serpong

8/10 – Gut

Verifizierter Reisender

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Prima accomodatie. Goede prijs-kwaliteit verhouding.
Aufenthalt von 2 Nächten im Dezember 2019
Antwort von Hotel Santika BSD City am 8. Jan. 2020
Dear Our Valued Guest, Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for writing us and do the review our Hotel in Expedia from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. We are happy to look forward to welcoming you back with us. Best Regards, Management Hotel Santika BSD City – Serpong

8/10 – Gut

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice and clean hotel
Aufenthalt von 4 Nächten im November 2019
Antwort von Hotel Santika BSD City am 8. Jan. 2020
Dear Our Valued Guest, Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for writing us and do the review our Hotel in Hotels.com from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. We are happy to look forward to welcoming you back with us. Best Regards, Management Hotel Santika BSD City – Serpong

8/10 – Gut

Adzuhri

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Hotel Near BSD City and Teras Kota Shopping Centre
Good hotel near BSD City and teras kota shopping centre. Nice place to stay or transit for a while
Aufenthalt von 2 Nächten im November 2019
Antwort von Hotel Santika BSD City am 8. Jan. 2020
Dear Our Valued Guest, Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for writing us and do the review our Hotel in Hotels.com from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. We are happy to look forward to welcoming you back with us. Best Regards, Management Hotel Santika BSD City – Serpong

8/10 – Gut

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice and clean hotel and very closed to the mall.
Aufenthalt von 1 Nacht im November 2019
Antwort von Hotel Santika BSD City am 8. Jan. 2020
Dear Our Valued Guest, Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for writing us and do the review our Hotel in Hotels.com from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. We are happy to look forward to welcoming you back with us. Best Regards, Management Hotel Santika BSD City – Serpong

8/10 – Gut

Samad

Aufenthalt von 1 Nacht im November 2019

8/10 – Gut

Amir

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Ok hotel next to a mall
The towels, sheets, restroom need to be cleaned properly.
Aufenthalt von 1 Nacht im Oktober 2019
Antwort von Hotel Management am 18. Nov. 2019
Dear Mr. Amir, Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for staying with us and sharing your constructive feedback on your last visit at Santika BSD City Hotel, as every guest impression is valuable for us. Your valuable comments have been channeled to our department concerned for our better improvement. Please rest assured that these have been taken care for further action as We are trying our best to fulfill every guest’s satisfaction. We assure you that we have taken the necessary action to solve these matters. Thank you very much for bringing the matters to our attention for our improvement. We hope that we still be able to serve you better and welcome you again here at Santika BSD City. Best Regards, Management Hotel Santika BSD City - Serpong

8/10 – Gut

Verifizierter Reisender

Gut: Personal & Service
Aufenthalt von 1 Nacht im August 2019
Antwort von Management Hotel Santika BSD City – Serpong am 20. Sept. 2019
Dear Our Valued Guest, Warmest greetings from Hotel Santika BSD City - Serpong. Thanks for your rating :) We look forward to be able to welcoming you again here at Santika Hotel BSD City. Best Regards, Management Hotel Santika BSD City – Serpong

8/10 – Gut

Naiwen

Gut: Personal & Service und Zustand der Unterkunft
Nice for business
Nice for business
Aufenthalt von 3 Nächten im Juni 2019
Antwort von HSBSD am 8. Juli 2019
Dear Mr./Ms. Naiwen On, Warmest greetings from Hotel Santika BSD City – Serpong. Thank you so much for taking the time to give us detail experience during your recent stay with us on Expedia. We are trying our best to fulfill every guest’s satisfaction. Thank you very much for being our guest and sharing your positive experience and feedback. We look forward to be able to welcoming you again here at Santika Hotel BSD City. Best Regards, Management Hotel Santika BSD City - Serpong

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Juni 2019
Antwort von HSBSD am 8. Juli 2019
Dear Our Valued Guest, Warmest greetings from Hotel Santika BSD City - Serpong. Thank you for your rating. We look forward to be able to welcoming you again here at Santika Hotel BSD City. Best Regards, Management Hotel Santika BSD City – Serpong

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice hotel
Aufenthalt von 4 Nächten im April 2019
Antwort von HSBSD am 22. Apr. 2019
Kepada Tamu Kami yang Terhormat, Salam hangat dari Hotel Santika BSD City – Serpong. Kami ucapkan terima kasih dan sangat menghargai telah bersedia mengulas pengalaman Anda pada hotels.com selama menginap bersama kami. Kami nantikan kembali kedatangan Anda dalam waktu dekat pada kesempatan berkunjung ke BSD City dikemudian hari. Hormat kami, Manajemen Hotel Santika BSD City – Serpong

8/10 – Gut

Haryati

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im April 2019
Antwort von HSBSD am 16. Apr. 2019
Dear Ms. Haryati, Warmest greetings from Hotel Santika BSD City - Serpong. Thanks for your rating :) We look forward to be able to welcoming you again here at Santika Hotel BSD City. Best Regards, Management Hotel Santika BSD City – Serpong

2/10 – Ungenügend

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
フロントの対応がとにかく最悪でした。 ・担当者によって回答内容が変わる ・他の宿泊者の部屋に案内される。 ・チェックイン・アウトの手続きが時間がかかる。 ・カードキーが何度も使えなくなる 文句を伝えても、「よくあることです」と言われて、反省する素振りもありませんでした。 もう二度と使わないと思います。
Aufenthalt von 1 Nacht im März 2019
Antwort von HSBSD am 8. Apr. 2019
大切なお客様へ Hotel Santika BSD City - Serpongからの暖かい挨拶。 この機会に、最近のご滞在中にご迷惑をおかけしましたことをお詫び申し上げます。あなたの考えをグーグルで共有したいというあなたの意欲は非常に高く評価されています。 Santika Hotel BSDは当ホテルで一貫したレベルの高いサービス基準を達成するよう努めており、私たちはこれをチームと共有し議論しました。あなたの経験は明らかに私たちにはがっかりします。私たちはこの場合私たちの目標を下回ったことを心から後悔しています。 私たちはすべてのお客様の満足を満たすために最善を尽くしているので、これらがさらなる行動のために注意を払われたことを安心してください。 私達の改善のために私達の注意に問題をもたらしてくれてありがとう。 Santika BSD Cityで皆様をお迎えする機会があることを願っています。 宜しくお願いします、 ルリー・イルハム ゼネラルマネージャー

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Breakfast menu of the same dry boney chicken in different sauces over 7 days needs attention.
Aufenthalt von 7 Nächten im Januar 2019
Antwort von HSBSD am 7. Feb. 2019
Dear Our Valued Guest, Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for taking the time to share your feedback in online review page following your recent stay in Hotel Santika BSD City - Serpong. First of all on behalf of Management Hotel Santika BSD City, please accept our sincere apology for the inconvenience caused during your stay. Your valuable comments have been channeled to our department concerned for our better improvement. Please rest assured that these have been taken care for further action as We are trying our best to fulfill every guest’s satisfaction. We assure you that we have taken the necessary action to solve these matters. Thank you very much for bringing the matters to our attention for our improvement. We hope that we still be able to serve you better and welcome you again here at Santika BSD City. Best Regards, Rury Ilham General Manager

10/10 – Hervorragend

Jemmi

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Juli 2018
Antwort von HSBSD am 11. Okt. 2018
Dear Mr.Jemmi, Warmest greetings from Hotel Santika BSD City - Serpong. Thanks for your rating :) We look forward to be able to welcoming you again here at Santika Hotel BSD City. Best Regards, Management Hotel Santika BSD City – Serpong

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice and clean hotel
Aufenthalt von 5 Nächten im September 2018
Antwort von HSBSD am 13. Sept. 2018
Dear our valued guest, Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for writing us and do the review our Hotel in Google from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. We are happy to look forward to welcoming you back with us. Best Regards, Management Hotel Santika BSD City – Serpong

8/10 – Gut

Scott

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Overall - Great Value
Hotel staff were attentive and lobby staff were always hospitable. The hot buffet breakfast included a large assortment of food and beverage options with dedicated staff to prepare made-to-order eggs, omelets, and pancakes. For afternoon and evening eating options the hotel connects directly to the TerasKota Mall which includes both cafes and restaurants (Western and Asian) and a medium-sized grocery. Overall this is a clean hotel and I would definitely stay here again. Be aware that the Superior Room does not include a mini-fridge. For those who like to charge their phone during the night, I also didn't find a wall electrical outlet near the bed night stand.
Aufenthalt von 4 Nächten im August 2018
Antwort von HSBSD am 28. Aug. 2018
Dear Mr. Scott, Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for taking the time to review our property, your comment are very useful and much valued, we apologize for the problems that you encountered during your last stay, and we assure you that we will be looking into each point that you have made, so that we might learn more about how to improve our property and services for the future. We are always proud with of our associates as we count on them to create a memorable experience for our guests. Having said so, I will definitely take your concerns to our cleanness in the room , and we will communicated with our team to have an improvement very soon. therefore, I do hope that we could host you again in the future, and show you the improvements made. Best Regards, Management Hotel Santika BSD City - Serpong

8/10 – Gut

Low, Singapore

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Convenient as next to a mall
I checked in almost midnight. Did not get a chance to really enjoy the facilities. In the room there is boiling flask, sugar, cream but I am surprise there is no coffee / tea bags provided. Overall the stay is fine and the reception staff is friendly.
Aufenthalt von 1 Nacht im Juli 2018
Antwort von HSBSD am 3. Aug. 2018
Dear Our Valued Guest, Warmest greetings from Hotel Santika BSD City – Serpong. Thank you so much for taking the time to give us detail experience during your recent stay with us on Expedia. We are thrilled your stay with us enjoyable such the convenience of our room. We are also glad to find that our staff always give the warm and sincere services for our beloved guests. We will improve on a few point you have raised on which we can do better. We are trying our best to fulfill every guest’s satisfaction. Thank you very much for being our guest and sharing your positive experience and feedback. We look forward to be able to welcoming you again here at Santika Hotel BSD City. Best Regards, Management Hotel Santika BSD City - Serpong

8/10 – Gut

DANNY

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 2 Nächten im Juli 2018
Antwort von HSBSD am 30. Juli 2018
Dear Mr. Danny, Warmest greetings from Hotel Santika BSD City - Serpong. Thanks for your rating :) We look forward to be able to welcoming you again here at Santika Hotel BSD City. Best Regards, Management Hotel Santika BSD City – Serpong

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Night At Santika Hotel
Quite good experience.. but the noise from outside could be heard till the room that made quite diffiicult to sleep well. Service is awesome.
Aufenthalt von 1 Nacht im Juni 2018
Antwort von HSBSD am 17. Juli 2018
Dear our valued guest, Warmest greetings from Hotel Santika BSD City – Serpong. Please allow me this opportunity to apologize for the inconveniences you experienced during your recent stay. Your willingness to share your thoughts on hotels.com is highly appreciated. Santika Hotel BSD City is committed to providing our guests with the highest quality services and facilities. We sincerely regret we fell short of our goal in this instance. Your valuable comments have been channeled to our department concerned for our better improvement. Please rest assured that these have been taken care for further action as We are trying our best to fulfill every guest’s satisfaction. Thank you very much for bringing the matters to our attention for our improvement. We look forward to be able to welcoming you again here at Santika BSD City. Best Regards, Management Hotel Santika BSD City - Serpong

6/10 – Okay

Andrew

Gut: Personal & Service und Komfort des Zimmers
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Downgraded facilities yet good service
This hotel is right in the centre of Tangerang area and opposite to the Teres Kota Shopping Centre which is very convenient for meals. The hotel itself is already downgraded, the facilities are old and the worst thing is ALL the bed sheets and blankets get mouldy (because upon arrival, seeing the moulds on the sheet, I requested the housekeeping to change the sheet but the new one was still mouldy). In return, the staff here is friendly and helpful.
Aufenthalt von 7 Nächten im April 2018
Antwort von HSBSD am 4. Juni 2018
Dear Mr. Andrew, Warmest greetings from Hotel Santika BSD City – Serpong. Please allow us this opportunity to apologize for the inconveniences you experienced during your recent stay. Your willingness to share your thoughts on hotels.com is highly appreciated. Santika Hotel BSD strive to achieve a consistent level of high service standards at our Hotel and We have shared and discussed this with the team. Your experience is clearly disappointing for us. We sincerely regret we fell short of our goal in this instance. Please rest assured that these have been taken care for further action as We are trying our best to fulfill every guest’s satisfaction. Thank you very much for bringing the matters to our attention for our improvement. We do hope we have the opportunity to welcome you back here at Santika BSD City. Best Regards, Management Hotel Santika BSD City - Serpong

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Pretty nice stay with a mall next to it and easily find food
Aufenthalt von 3 Nächten im Mai 2018
Antwort von HSBSD am 21. Mai 2018
Dear Our Valued Guest, Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for staying with us and sharing your nice review on your last visit at Santika BSD City Hotel, as every guest impression is valuable for us. We are excited to know that you enjoyed your overall experience with us, whereas as mentioned that our hotel strategic location which is connected to Teraskota Shopping Mall in the center of BSD City. Also the convenience of our services. We look forward to be able to welcoming you again here at Santika Hotel BSD City. Best Regards, Management Hotel Santika BSD City - Serpong

6/10 – Okay

Ferry martin

Gut: Sauberkeit und Personal & Service
Saya mengikuti seminar selama 3hr dan bertepatan ada acara bazar dan musik yg cukup keras suaranya hingga menjelang tidur juga terdengar sampai ke kamar. agak terganggu.
Antwort von HSBSD am 21. Mai 2018
Kepada Yth Bapak Ferry Martin, Salam hangat dari Hotel Santika BSD City - Serpong Terima kasih telah memberikan ulasan untuk pengalaman Anda selama menginap bersama kami di Hotel Santika BSD City. Sungguh menyenangkan bagi Kami mengetahui bahwa masa tinggal Anda sangat berkesan dan menyenangkan. Komentar positif Anda ini akan menjadi umpan balik dan motivasi bagi kami untuk terus meningkatkan kualitas pelayanan dan fasilitas kami. Kami atas nama Manajemen Hotel Santika BSD City, kami memohon maaf dengan tulus atas ketidaknyamanan yang telah Anda rasakan selama Anda tinggal bersama kami. Kami memohon maaf jika adanya fasilitas kami yang masih kurang, saran Anda dengan senantiasa akan kami terima sebagai masukan untuk kami. Kami nantikan kembali kedatangan Anda dalam waktu dekat pada kesempatan berkunjung ke BSD City dikemudian hari. Saya bersama tim akan memastikan Anda kembali mendapatkan pengalaman yang berkesan. Hormat kami, Management Hotel Santika BSD City - Serpong

2/10 – Ungenügend

Verifizierter Reisender

Verbesserungswürdig: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very not recommended
Very dirty and disgusting They provide a used slipper and bed sheet and towel was no longer white.
Aufenthalt von 1 Nacht im Mai 2018
Antwort von HSBSD am 21. Mai 2018
Dear Our Valued Guest, Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for staying with us and sharing your constructive feedback on your last visit at Santika BSD City Hotel, as every guest impression is valuable for us. Your valuable comments have been channeled to our department concerned for our better improvement. Please rest assured that these have been taken care for further action as We are trying our best to fulfill every guest’s satisfaction. We assure you that we have taken the necessary action to solve these matters. Thank you very much for bringing the matters to our attention for our improvement. We hope that we still be able to serve you better and welcome you again here at Santika BSD City. Best Regards, Management Hotel Santika BSD City - Serpong

8/10 – Gut

Li Koon Raymond

Gut: Personal & Service
Aufenthalt von 4 Nächten im März 2018
Antwort von HS BSD am 19. März 2018
Dear Mr. Li Koon Raymond, Warmest Greetings from Hotel Santika BSD City – Serpong. Thank you for writing us and do the review our Hotel in Hotels.com from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. We are happy to look forward to welcoming you back with us. Best Regards, Management Hotel Santika BSD City – Serpong

8/10 – Gut

ROBERT

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Short stay nothing flashy.
Room was clean, but toilet design including flushing bowl system could be better. Breakfast was great variety, and the mall has many local food choices - it is food galore.
Aufenthalt von 2 Nächten im Februar 2018
Antwort von Fahmi am 15. Feb. 2018
Dear Mr. ROBERT, Warmest Greeting from Hotel Santika BSD City – Serpong. Thank you for writing us and do the review our Hotel in Expedia (hotel.com) from your recent visit in BSD City. We are excited to know that you enjoyed your overall experience with us, whereas as mentioned that our hotel strategic location which is connected to Teraskota Shopping Mall in the center of BSD City. Also the convenience of our services, and the varieties of breakfast served from our food & beverages met your expectation. We look forward to be able to welcoming you again here at Santika Hotel BSD City. Best Regards, Rury Ilham General Manager

6/10 – Okay

Verifizierter Reisender

Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
エアコンの騒音がうるさいので部屋を替えてもらった。近くにshopping moleがあり便利である。
Aufenthalt von 2 Nächten im November 2017
Antwort von Fahmi am 15. Nov. 2017
Dear Our Valued Guest, Warmest Greeting from Hotel Santika BSD City – Serpong. Thank you for writing us and do the review our Hotel in Hotels.com from your recent visit in BSD City. We are delighted to know that you enjoyed your overall stay with us. We greatly appreciated your comments about our services which have met your expectation. As other guests also have same opinion for our Hotel’s location which is close to the market and shopping centers. Your valuable comments regarding the air conditioner noisy definitely will be taken care for further action and we will ensure it will not happen again in the future. We hope we will have the pleasure of greeting you again here in the nearest future. Best Regards, Management Hotel Santika BSD City - Serpong

8/10 – Gut

General, Serpong Indonesia

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Basic Stay
Good Hospitality & Friend Hotel Staff... Key Card not so good. Best is the link way to shopping mall.
Aufenthalt von 4 Nächten im September 2017
Dear Our Valued Guest , Warmest Greeting from Hotel Santika BSD City – Serpong. Thank you for writing us and do the review our Hotel in hotels.com from your recent visit in BSD City. We are glad to know that you enjoyed your overall experience with us especially whereas our hotel strategic location which is connected to Teraskota Shopping Mall in the center of BSD City. Also the convenience of our services, and the variety of breakfast served from our food & beverages met your expectation. We have taken seriously your valuable comments for the facilities that did not work properly and rest assured that we have taken preventive actions. We look forward to be able to welcoming you again here at Santika Hotel BSD City. Best Regards, Management Hotel Santika BSD City – Serpong

6/10 – Okay

Ashok Nath

Verbesserungswürdig: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good value for money but too noisy
Good value for money. Breakfast spread is good with lot of local varieties and western options. Too noisy in the night specially road facing rooms.
Aufenthalt von 3 Nächten im September 2017

8/10 – Gut

Adel

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im August 2017
Dear Mr./Ms. Adel, Warmest greetings from Hotel Santika BSD City - Serpong. Thanks for your rating :) We look forward to be able to welcoming you again here at Santika Hotel BSD City.

10/10 – Hervorragend

A Yudhi

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im August 2017
Dear Mr. A Yudhi, Warmest greetings from Hotel Santika BSD City - Serpong. Thanks for your rating :) We look forward to be able to welcoming you again here at Santika Hotel BSD City.

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
對於出差旅客的建議
房間整體整潔來說還不錯,附近也有一間MALL可以逛,不過很可惜的是沒有小冰箱跟沒有吹風機。 不過房間隔音就有點不好,晚上外面酒吧唱歌到將近12點,大馬路晚上聽得到路上引擎聲,早上會聽到不遠處的遊樂園的麥克風聲音。對於要商務出差的旅客很不建議
Aufenthalt von 12 Nächten im August 2017

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers

6/10 – Okay

Verifizierter Reisender

Verbesserungswürdig: Komfort des Zimmers
フロントの担当者のホスピタリティー精神に大きなバラツキが有る。 まあまあ。

6/10 – Okay

K Robinson JT

Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Kamarnya tidak kedap suara. Sangat noisy.
Kamar kecil. Grill AC penuh dengan sarang lebah dan kotor banyak flek bekas tangan engineer pada bagian luar grill. Makanan banyak variasi tapi kualitasnya rendah. Roti nya kayak roti kampung. Kopi lumayan baik.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
good and quiet
everything is good, the staff is nice and friendly except my phone dis-functioned. told the staff at front desk and they still didnt fixed it. lol overall its still nice. love the food!

10/10 – Hervorragend

MARHENDRA

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
One night in BSD
Overall is ok

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers

6/10 – Okay

Verifizierter Reisender

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
ホテルスタッフのサービスはいい。 ランドリーサービスは、パケット料金が設定してあって他のホテルより安い。 料理はふつう。各テーブルに塩、コショウのミルがある。味が全体的にうすめ。 客室は若干狭い。全体的に古いので、きれいにしているのだろうが清潔感が実際より劣って感じる。

8/10 – Gut

Abdul Wahid

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers

10/10 – Hervorragend

Juliana, Jurong West, Singapore

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Our 5-days stay in Hotel Santika BSD City Serpong.
The 5-days stay in Hotel Santika BSD has been more than wonderful..don't have the appropriate word to say. Right from the entrance of the Hotel and to the end of our stay have been taken care well. In short, we have been pampered and both me and my husband LOVE IT!!! :-) Hard working, Energetic, Young & Cheerful Man & Woman staff members have made the guests stay a memorble one. And looking forward to coming back again! Wide-spread of delicious, authentic, traditional & international food galore that make us always looking forward to each meal. Hotel good location and other amenities like Mall, Supermarket, Cafes & Fastfood Restaurants are all closely and walking distance. Kudos!!! To Hotel Santika BSD City Serpong :-) Warm Regards Juliana Juraimi & Ismit Ismail (Room 817) Jurong West, Singapore