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Bewertungen von Hyatt Regency Jacksonville

4 out of 5
Hyatt Regency Jacksonville
225 E Coastline Dr, Jacksonville, FL

Bewertungen

8,6

Hervorragend

724 von insgesamt 1233 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
270 von insgesamt 1233 Gästebewertungen haben eine Bewertung von 8 - Gut" "
94 von insgesamt 1233 Gästebewertungen haben eine Bewertung von 6 - Okay" "
71 von insgesamt 1233 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
74 von insgesamt 1233 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,0/10

Sauberkeit

9,0/10

Personal & Service

8,6/10

Ausstattung

8,6/10

Zustand der Unterkunft

8,8/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Christian

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
solide Qualität, sehr schöner Aufenthalt
sauber , freundlicher Empfang , sehr großes Hotel , schöne Zimmer mit Blick auf den Fluß. Pool wird leider immer sehr schnell geschlossen , auch wenn es nur wolkig ist. Ausreichend Parkplätze gegenüber im Parkhaus vorhanden. Fitnessstudio sehr gut
Aufenthalt von 3 Nächten im April 2023
Antwort von Tonya am 6. Juni 2023
Dear Christian,Thank you for taking time to leave feedback. We are glad that everything was clean, and our reception was friendly. It is excellent your room was to your satisfaction, and you enjoyed the river view. We appreciate the insight on the pool to improve our services. Thank you for visiting and we hope you will visit us again.Warm regards,Tonya

8/10 – Gut

Jean

Aufenthalt von 1 Nacht im Oktober 2022

10/10 – Hervorragend

Nancy

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location and easy in and out.
Aufenthalt von 1 Nacht im Mai 2024

4/10 – Schlecht

Hanan

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
This is the dirtiest hotel I have ever seen the dirt was on the carpet I don’t think they vacuum or clean the carpet after people checking out
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Betsy am 25. Mai 2024
Dear Hanan,Thank you for the feedback. We regret to hear about your experience staying with us. We would like to address your concerns and gather further information. Please contact us on our chat or social channels. We hope to hear from you soon!Warm regards,

10/10 – Hervorragend

john

Mit dem Partner gereist
The room was clean and comfortable. The staff was professional and friendly. The bar was nice.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Ana am 23. Mai 2024
Dear John,We appreciate your feedback. It was a pleasure to host you during your stay in Jacksonville. We're glad to hear you enjoyed our hotel's cleanliness, the service provided by our team, the bar, and that you were comfortable. We hope to see you again soon!

10/10 – Hervorragend

Reinaldo, Suwanee

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent, close to nice bars, walkable streets! Highly recommended
Aufenthalt von 1 Nacht im März 2024
Antwort von Ana am 21. Mai 2024
Greetings Reinaldo,We appreciate your excellent feedback. We are delighted that you enjoyed your stay and the convenience of our location. We hope to see you the next time you visit Jacksonville!

6/10 – Okay

bryan

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Mortons on site was very nice. Food and Experience was legendary. No hot water in shower (only luke warm) Notified front desk and they sent maintenance while we were at supper. No improvement.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Melinda am 16. Mai 2024
Dear bryan,Thank you for taking the time to review our property. We are so glad to hear you had a great experience at Mortons. Please allow me to apologize for the lack of hot water you experienced, we will be sure to share your concerns with our management team. We hope to have the opportunity to welcome you back to Hyatt Regency Jacksonville Riverfront again soon for a better experience. Warm regards,Melinda

8/10 – Gut

Rachel

Gut: Sauberkeit
Property was a little outdated but clean. Was super busy due to concert
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Candace am 17. Mai 2024
Dear Rachel,Thank you for your rating & review of our hotel. We hope you enjoyed your stay and the concert! We look forward to welcoming you again at Hyatt Regency Jacksonville Riverfront.Warm regards,Candace

10/10 – Hervorragend

Jessica

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved everything about especially the staff
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Jamie am 15. Mai 2024
Dear Jessica,Thank you for your great review and rating for our Hyatt Regency Jacksonville! We were delighted to hear that you enjoyed your stay with us, and to hear that our team left a positive impression on your stay experience. Thank you for staying with us, we hope to have the opportunity to welcome you back as our guest again in the future!Warm regards,Jamie

10/10 – Hervorragend

Dina

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I enjoyed the river walk right in front of the hotel and the dolphins swimming and playing in the river.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Gale am 14. Mai 2024
Good afternoon, Dina,Thank you for such a kind review! We look forward to seeing you again in the near future.Warm Regards,

6/10 – Okay

Scott

Mit dem Partner gereist
Gut: Personal & Service
Everything looked old and worn. Outdated. Not impressed with the restaurants. No Coca-Cola products. Restaurants too expensive for what you get.Room looked outdated and dusty. Carpets need cleaning, tub old and rusting.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Brittney C. am 14. Mai 2024
Hello Scott,Thank you for sharing your experience with us. We are sorry to hear that you did not have a pleasant stay. This is not the experience we wish you to have. Your feedback will be shared with our management team as your review helps to directly impact your future stays. We hope to be able to welcome you back in the future.

8/10 – Gut

Christina

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Brittney C. am 14. Mai 2024
Hi Christina,We appreciate your review. Thank you for your visit and we hope to see you again soon.

10/10 – Hervorragend

Susan

Mit dem Partner gereist
Gut: Ausstattung
Everything
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Jamie am 13. Mai 2024
Dear Susan,Thank you for your great 5/5 rating for our Hyatt Regency Jacksonville! We were delighted to see that you enjoyed your stay with us. We hope to welcome you back as our guest again in the future!Warm regards,Jamie

10/10 – Hervorragend

albert c

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Brittney C. am 14. Mai 2024
Hello albert c,Your awesome 5-star rating is much appreciated. We are thrilled to learn that you had a great experience, and we look forward to your future stays with us.

6/10 – Okay

Deb

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service
The staff lacked a friendly persona. At checkout, the printer was broken and a receipt was supposed to be emailed, but was never received. If you have the stature of a preschooler then you should have no problem using the toilet in the room; otherwise, ask for a handicap accessible room. Morton's was exceptional for dinner.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Tieysha am 12. Mai 2024
Hello Deb,Thank you so much for your rating as well as your feedback. We are so sorry to hear that our staff laced a friendly persona, you didn't receive your emailed receipt, and that the toilet seat in your room didn't meet your expectations. We are so grateful to hear that Morton's dinner was exceptional. We hope we will have the pleasure of welcoming you back to Hyatt Regency Jacksonville Riverfront in the future.Best Wishes,

8/10 – Gut

Crystal

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The parking spots in the detached parking garage are very narrow. Difficult parking a compact SUV. Also, the rate to use the garage is $30 per day, which I believe was overpriced for the tight spacing.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Shelly am 9. Mai 2024
Hello Crysta! Thank you for taking the time to review your stay with us. We do apologize for the issues you described with the parking. We will be sure to share your comments with our upper management. We appreciate the insights and feedback, and we hope to have the opportunity to welcome you again soon. Warm Regards Shelly

10/10 – Hervorragend

Cayla, VIDALIA

Aufenthalt von 1 Nacht im Mai 2024
Antwort von John am 8. Mai 2024
Hello Cayla,Thank you for adding this review of our Hyatt Regency Jacksonville. I am glad you liked our property. I hope you can visit again.Best Regards,John

10/10 – Hervorragend

Annette

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Betsy am 7. Mai 2024
Dear Annette,Thank you for the 5/5 feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,

2/10 – Ungenügend

Vrundaben

Aufenthalt von 1 Nacht im April 2024
Antwort von Rebecca am 7. Mai 2024
Hello Vrundaben,Thank you for your feedback regarding your recent stay at Hyatt Regency Jacksonville. If you would like to discuss your experience further feel free to reach out to us on social channels.Warm regards,Rebecca

2/10 – Ungenügend

Sara

Mit dem Partner gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Where do I start. We stayed here for the Luke Combs concert. We checked in and discovered upon entering the room that the A/C wasn’t working. After calling the front desk and talking to the people who stayed in our room the night before we discovered the A/C had been broken then, and they still put us in that room. It was 80 degrees in there at 4 pm. They finally came and “fixed it” after 8 pm. We went down to the tavern for dinner - just don’t. The service was AWFUL. Nonexistent awful. Good luck getting an elevator. Checking out we had to wait for 3 elevators. 45 minute wait to get coffee in the morning. Don’t even get me started on the parking situation. We waited 45 minutes to get out of the parking garage. From check in to leaving the parking garage, the service was nonexistent. The manager did comp part of our stay but you literally could not pay me to stay here again.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Jamie am 6. Mai 2024
Dear Sara,Thank you for taking the time to review our Hyatt Regency Jacksonville. We sincerely apologize for the multiple issues you encountered during your stay with us. Rest assured; we will address these issues with our team to ensure that similar incidents do not occur in the future. Your feedback is valuable to us, and we will use it to make improvements to our services and facilities. We hope you'll consider staying with us again, we truly hope to have the opportunity to provide you an enhanced stay experience in the future.Warm regards,Jamie

10/10 – Hervorragend

Jaime

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Jamie am 6. Mai 2024
Dear Jaime,Thank you for taking the time to leave our Hyatt Regency Jacksonville a perfect 5/5 rating! It was a delight to see that you enjoyed your stay with us. We hope to welcome you back as our guest again soon!Warm regards,Jamie

8/10 – Gut

Robert

Aufenthalt von 1 Nacht im Mai 2024
Antwort von Betsy am 25. Mai 2024
Dear Robert, Thank you for your feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,

10/10 – Hervorragend

Ken

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Jamie am 6. Mai 2024
Dear Ken,Thank you for your great 5/5 rating for our Hyatt Regency Jacksonville. We were glad to see that you enjoyed your stay with us! We hope to welcome you back as our guest again in the future!Warm regards,Jamie

10/10 – Hervorragend

BRANDY

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Close to everything, quiet, very clean. Beautiful River view
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Tania am 5. Mai 2024
Hello BRANDY,Thank you for the 5-star feedback. We are happy that you loved how convenient, clean and quiet the hotel was during your stay. We hope to have the opportunity to have you as a guest with us again.Warm regards,Tania

10/10 – Hervorragend

Sheryl, Ventura

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Friendly staff, clean, nice size rooms, good location
Aufenthalt von 1 Nacht im April 2024
Antwort von Tania am 2. Mai 2024
Hi Sheryl,Thank you for the 5-star rating. We are happy to hear that the location was good, the rooms were nice & clean, and the staff was friendly. We appreciate you for choosing Hyatt Regency Jacksonville Riverfront.Best wishes,Tania

8/10 – Gut

MARIA

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We like the view overlooking St. John’s River. It was very quiet and the staff was very friendly. The only negative thing was the parking price of $29 overnight. It was very expensive to park at tue parking garage.
Aufenthalt von 1 Nacht im April 2024
Antwort von Ana am 30. Apr. 2024
Dear Maria,Thank you for your feedback. It was a pleasure to have you as our guest during your stay in Jacksonville. We're glad you enjoyed your time with us, and the service provided by our staff. We hope to see you again!

4/10 – Schlecht

Eric, Clermont

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
We’ve stayed there before to see Hamilton during covid. Fast forward a few years and this hotel and the surrounding area is taken a huge nose dive. It took 10 minutes for the shower to heat up, the sink was clogged, and the hall ways smell like pot. Walking around the hotel you will encounter homeless people and low lighting. We will never stay there again, and will never recommend this place.
Aufenthalt von 1 Nacht im April 2024
Antwort von Laura am 29. Apr. 2024
Dear Eric,We are so sorry to hear of your negative experience and would like the opportunity to discuss this with you further. Please reach out to us on our social or chat channels for further assistance. We hope to hear from you soon. Best regards,

6/10 – Okay

Ashley

Gut: Sauberkeit und Zustand der Unterkunft
Why would you only offer shampoo conditioner and body wash that all have nuts in them when 1 out of 7 people have a nut allergy. Almost killed my daughter.
Aufenthalt von 1 Nacht im April 2024
Antwort von Melinda am 27. Apr. 2024
Dear Ashley,Thank you for taking the time to review our property. We are remorseful to hear that your stay did not meet expectations and of your disappointment. Your feedback is very important to us, and we would like to discuss this further with you; please reach out to us on our social media (e.g. X (formerly Twitter), Facebook, Instagram) or chat channels. We hope to have the opportunity to welcome you back to Hyatt Regency Jacksonville Riverfront for an improved stay that exceeds all expectations.Warm regards,Melinda

10/10 – Hervorragend

Marie

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This has been my second stay here in Jacksonville- will definitely be back as needed.
Aufenthalt von 1 Nacht im April 2024
Antwort von Melinda am 20. Apr. 2024
Dear Marie,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us, and we hope to welcome you back to Hyatt Regency Jacksonville Riverfront again soon!Warm regards,Melinda

10/10 – Hervorragend

WILLIAM

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The customer service was awesome. Thank you Joy from the front desk.
Aufenthalt von 3 Nächten im April 2024
Antwort von Melinda am 18. Apr. 2024
Dear Willaim,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us and that you received awesome customer service from Joy. We hope to welcome you back to Hyatt Regency Jacksonville Riverfront again soon!Warm regards,Melinda

10/10 – Hervorragend

Wes

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Awesome Stay!!
Aufenthalt von 1 Nacht im März 2024
Antwort von Betsy am 7. Mai 2024
Dear Wes,Thank you for the 5/5 feedback and rating. We are happy that you enjoyed your stay with us and felt your stay at our hotel was awesome. Thank you for staying with us. We hope to welcome you back as our guest again soon! Warm Regards,

10/10 – Hervorragend

Quetina

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
River view
Aufenthalt von 1 Nacht im April 2024
Antwort von Jamie am 8. Apr. 2024
Dear Quetina,Thank you for your great 5/5 rating and review of our Hyatt Regency Jacksonville! We were delighted to hear that you enjoyed your stay with us. We hope to have the opportunity to welcome you back as our guest again in the future!Warm regards,Jamie

8/10 – Gut

STEPHEN

Aufenthalt von 1 Nacht im April 2024
Antwort von Janet am 26. Apr. 2024
Dear Stephen,Thank you for taking the time to rate our property. We are pleased to know that overall, you had a good experience. We hope to welcome you back to our Hyatt Regency Jacksonville Riverfront again soon.Warm regards,

2/10 – Ungenügend

Sameer

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
See above
Aufenthalt von 1 Nacht im März 2024
Antwort von Melinda am 3. Apr. 2024
Dear Sameer,Thank you for taking the time to review our property. We are remorseful to hear that your stay did not meet expectations and of your disappointment. Your feedback is very important to us, and we would like to discuss this further with you; please reach out to us on our social media or chat channels. We hope to welcome you back to Hyatt Regency Jacksonville Riverfront for an improved stay that exceeds all expectations.Warm regards,Melinda

10/10 – Hervorragend

Terri

Mit Haustieren gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We found the Riverwalk area is peaceful and relaxing. Our family members enjoyed the electric scooters and got around the local area that way. The hotel staff was exceptionally friendly and helpful. We slept well, nice facilities, and we enjoyed the rooftop pool. It is dog friendly as well.
Aufenthalt von 2 Nächten im März 2024
Antwort von Michelle am 1. Apr. 2024
Dear User, Thank you for your feedback. We are glad to see everything went well and exceeded your expectations. From the Pool to the pet friendly policy. We thank you for sharing your feedback. We hope to have the opportunity to welcome you again the next time you are in the area. Best Regard

10/10 – Hervorragend

Holly

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great place
Aufenthalt von 1 Nacht im März 2024
Antwort von Travis am 31. März 2024
Hello Holly!Thank you for taking the time to provide your review of our hotel. It is great to know you enjoyed your stay with us. We look forward to welcoming you back again soon! Warm Regards, Travis

10/10 – Hervorragend

Liezel

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent customer services
Aufenthalt von 1 Nacht im März 2024
Antwort von Travis am 31. März 2024
Hello Liezel!Thank you for taking the time to write your review of our hotel. We are glad to know you enjoyed your stay with us. We look forward to welcoming you back again soon! Warm Regards, Travis

6/10 – Okay

Steve

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im März 2024
Antwort von Rebecca am 28. März 2024
Hello Steve,Thank you for your feedback and recent stay at Hyatt Regency Jacksonville. It was our pleasure to welcome you. We hope to welcome you back again.Warm regards,Rebecca

10/10 – Hervorragend

michael

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good hotel
Aufenthalt von 1 Nacht im März 2024
Antwort von Jamie am 25. März 2024
Dear Michael,Thank you for your great review of our Hyatt Regency Jacksonville! We were delighted to see that you enjoyed your stay with us. We hope to welcome you back as our guest the next time you are visiting Jacksonville!Warm regards,Jamie

8/10 – Gut

Jenna

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Lobby and restaurants are great, but the rooms are lacking. The beds were not very comfortable and the linen was scratchy. Walls were paper thin and you could hear every person talking outside in the hall.
Aufenthalt von 2 Nächten im März 2024
Antwort von Lindsey am 22. März 2024
Dear Jenna,Thank you for your feedback. We are happy to hear you enjoyed the lobby and restaurants. Sorry to hear that the beds were not comfortable, and you had noise issues. We would love to welcome you back for a better experience in the future! Best Wishes

10/10 – Hervorragend

Leticia

Gut: Zustand der Unterkunft
Very clean
Aufenthalt von 3 Nächten im März 2024
Antwort von Betsy am 21. März 2024
Dear Leticia,Thank you for the 5/5 feedback and rating. We are happy that you enjoyed your stay with us and felt our hotel was very clean. Thank you for staying with us. We hope to welcome you back as our guest again soon! Warm Regards,

2/10 – Ungenügend

John

Geschäftlich gereist
Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
Arrived at property and could not shower. Very little water pressure. Flow 2” from the wall at best. Decided to carpet clean at 7am in the hallway. Left dryers on in hallway until 10pm. Couldn’t adjust temp of thermostat in my room up or down. Charged $18 for one toothpaste and $30 for one razor. Area around hotel is not good at all. Yikes. Restaurant staff was great.
Aufenthalt von 3 Nächten im März 2024
Antwort von Betsy am 21. März 2024
Dear John,Thank you for the feedback. We regret to hear you had a bad experience due to issues with your room. We would like to address your concerns and gather further information. Please contact us on our chat or social channels. We hope to hear from you soon!Warm regards,

10/10 – Hervorragend

Troy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
a
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Melinda am 22. März 2024
Dear Troy,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us, and we hope to welcome you back to Hyatt Regency Jacksonville Riverfront again soon!Warm regards,Melinda

6/10 – Okay

Laurie

Gut: Sauberkeit und Personal & Service
The hotel’s amenities are great but the rooms could use some servicing. Upgrade the towels, pillows and the in room amenities.
Aufenthalt von 4 Nächten im März 2024
Antwort von Brittney C. am 19. März 2024
Hi Laurie,Thank you for taking the time to leave your review. We appreciate you for staying with us and we hope to get the opportunity to welcome you again in the future.

10/10 – Hervorragend

Lidubina

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The people in the lobby are so nice and the restaurante to
Aufenthalt von 1 Nacht im März 2024
Antwort von Brittney C. am 19. März 2024
Hello Lidubina,Thank you for your 5-star rating. We are delighted to hear that you enjoyed our staff. Thank you for dining with us and we hope to see you again soon.

10/10 – Hervorragend

Holly

Mit der Familie gereist
Gut: Personal & Service und Ausstattung
Verbesserungswürdig: Sauberkeit
I stay here every time I come to Jacksonville. Quite disappointed this time around with the cleanliness of the room. There was leftover food in the mini fridge that absolutely reeked, there were multiple strands of hair stuck to the wall in the bathroom, and stains on the bedspread. This hotel is a great location and has otherwise great amenities but this was definitely not a great stay this time around.
Aufenthalt von 1 Nacht im März 2024
Antwort von Lindsey am 17. März 2024
Hello Holly,We are thankful that you took time out to send in a review and share your stay experience. We appreciate guests like you for letting us know where we are falling short so that we can make the necessary adjustments to issues we may not know about. We will speak with our team to makes sure the issue is resolved so that no other guest will experience the same problem. Please contact us on one of our Social Media outlets such as Facebook, Twitter, or by using our World of Hyatt chat to further assist you. We hope to keep you as a valued guest and would like to work with you to get this fully resolved. We hope to hear from you soon.Best Regards,

10/10 – Hervorragend

keith

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice place
Aufenthalt von 1 Nacht im März 2024
Antwort von Melinda am 16. März 2024
Dera keith,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us, and we hope to welcome you back to Hyatt Regency Jacksonville Riverfront again soon!Warm regards,Melinda

6/10 – Okay

Clark

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit
The hotel charges 4 star prices and delivers 1 star cleanliness. Finding hairs in the bedsheets was almost enough to have me looking for another hotel. Fortunately there were two beds and the second one seemed clean. It was late and I didn’t want the hassel of complaining to the desk clerk.
Aufenthalt von 1 Nacht im März 2024
Antwort von Brittney C. am 13. März 2024
Hi Clark,Thank you for taking the time to leave your review. We are sorry to learn of your experience. We would like to properly address this. Please reach out to us on our social media or chat function for further assistance. Thank you.

10/10 – Hervorragend

Theresa

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I appreciated the snacks, softdrinks & delicious breakfast options on the Regency club floor. My room was clean, quiet, comfortable beds & quality bedding. Great water pressure on shower. The river view spectacular. Highly recommend.
Aufenthalt von 1 Nacht im März 2024
Antwort von Lindsey am 12. März 2024
Dear Theresa,Thank you for your feedback. We are overjoyed your stay was outstanding! It is fantastic you had a great experience staying with us and you liked our great location. We are happy to hear you enjoyed the snacks, drinks and breakfast in the Club! Thank you for staying with us! We hope to have the pleasure of welcoming you back in the future! Warm Wishes

4/10 – Schlecht

Darin

Mit der Familie gereist
Gut: Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
Whole hotel was kept freezing, the room itself was freezing and they give you the equivalent of 3 sheets for bedding. We tried to use the heater in the middle of the night but it omitted a terrible burn smell that irritate our sinuses the entire night. The heater also wouldn't go above 71.2. Based on the rooms I'll never stay at this property again. Service was good at the Tavern restaurant, check in was a little bit lacking (lackluster attitude).
Aufenthalt von 1 Nacht im März 2024
Antwort von Brittney C. am 12. März 2024
Hi Darin,Thank you for taking the time to leave your review. We are sorry to learn of your experience with the temperature and heater in your room. We would love the opportunity to assist you further with your feedback. Please contact us on our social media and or chat functions for further assistance. Thank you.