Dear Jens, we apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping team to ensure rooms are thoroughly clean and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city.Sincerely,Hotel Management

Margrit, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management

Dear Jennifer, Thank you for sharing your experience with us. We apologize for any inconvenience caused by the presence of displaced individuals and the disturbance you encountered during your stay. Ensuring a safe and peaceful environment for our guests is our priority, and we will address these concerns with our team to prevent similar occurrences in the future. We appreciate your understanding and hope to provide a better experience on your next visit.Sincerely, Hotel Management

Dear Bryan, Thank you for sharing your experience with us. We apologize for the inconvenience you faced during the check-in process and understand the frustration caused by the delay. Your feedback regarding the breakfast and staffing has been noted, and we will take steps to improve our service during peak times. We appreciate your understanding and hope to have the opportunity to provide you with a more seamless experience in the future.Sincerely,Hotel Management

Dear JOSEPH, Thank you for your feedback! We appreciate your positive comments about the cleanliness of our establishment. Maintaining a clean and hygienic environment for our guests is a top priority for us. Your satisfaction is important, and we're pleased to hear that you had a pleasant experience in this regard. We look forward to welcoming you back to Extended Stay America for another enjoyable stay in the future. Sincerely,Hotel Management

Dear Rafael, Thank you for your feedback! We're delighted to hear that you found our location excellent. However, we apologize that the breakfast did not meet your expectations. We appreciate your insight and will review our breakfast offerings to ensure a more satisfying experience for our guests. Your satisfaction is important to us, and we hope to have the opportunity to exceed your expectations on a future visit to Extended Stay America-Jacksonville - Riverwalk - Convention Center. Sincerely,Hotel Management

Dear Jill, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Madelin, Thank you for sharing your experience, and we apologize for the issues you encountered during your stay. We take cleanliness and maintenance seriously and will investigate the concerns you raised with our housekeeping and maintenance teams. Additionally, we will address noise disturbances to ensure a more peaceful environment for our guests. Your feedback is invaluable as we strive to improve, and we hope for the opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management

Dear Jhanmaly, Thank you for your kind words! We're delighted to hear that you had a pleasant experience during your stay with us at Extended Stay America. Providing excellent service and hospitality is our top priority, and we're thrilled that you enjoyed your time at our hotel. We look forward to welcoming you back in the future!Sincerely,Hotel Management

Dear Emma, Thank you for taking the time to share your feedback with us. We are committed to maintaining pleasant and comfortable accommodations for our guests. Therefore, we sincerely apologize if you felt uneasy during your stay and apologize for the noise disturbances you experienced. We understand how important a peaceful environment is for our guests, and we're committed to addressing these concerns to ensure a more relaxing stay for future guests. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back in the future for an improved experience.Sincerely,Hotel Management

Dear Lisa, Thank you for choosing our hotel for your recent stay. Please accept our apologies for falling short of your expectations. We strive to provide an exceptional visit for each of our guests; therefore, we are disappointed to see that this was not your experience. We hope you will consider giving us a chance in the future so we can provide you with the outstanding accommodations you should always expect from us.Sincerely,Hotel Management

Dear MaShawnda, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

Dear Bridgette, Thank you for taking the time to give essential specifics in your evaluation of our hotel. We completely understand how the events you experienced detracted from your stay and made it less relaxing and seamless. Our goal is to create exceptional and memorable experiences for every guest, so we sincerely apologize that we fell short in your case. Your feedback is essential to us, and we appreciate you bringing these concerns to our attention. We will address these issues and improve our services. We thank you for your patience and understanding. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area. Thank you.Sincerely,Hotel Management

Dear SaRay, Thank you for reviewing our hotel. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We value your comments, and we hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management

Dear Angela, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management

Dear Eric, Thank you for staying with us and reviewing your experience. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we sincerely regret that this was not your experience. We never intend to disappoint; therefore, we regret not meeting your expectations regarding our parking and telephone fees. Our fees are posted on our website, and we apologize if there was any miscommunication on our part. We appreciate your great feedback and hope to have you as our guest again.Sincerely,Hotel Management

Dear Brandy, Please accept our apologies for the issue with the elevator's cleanliness during your stay at our hotel. We take great pride in our hotel's service, cleanliness, and maintenance, and we hope this will not keep you from returning to enjoy the great experience we are known for providing. Thank you for your feedback. We always want to improve our services. It was a pleasure hosting your visit, and we hope you will return soon for the flawless visit you deserve. Sincerely,Hotel Management

Dear Ehsan, Thank you for sharing your positive stay at Extended Stay America! We strive to provide excellent quality accommodations at an affordable price. Your satisfaction is our priority, and we look forward to welcoming you back for another beautiful experience. Thank you for choosing us. Safe travels!Sincerely,Hotel Management

Dear Jayanti, Thank you for your recent stay with us. We're sincerely sorry about the incident with your son and the malfunctioning fridge during your stay. The safety and well-being of our guests are our top priorities, and this situation is concerning. We'll immediately address the fridge issue to prevent future occurrences. We hope your son is feeling better now. Thank you for bringing this matter to our attention.Sincerely,Hotel Management

Dear Araya, We sincerely apologize for the situation you described. You are absolutely correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. We work hard to make our guests happy; therefore, we genuinely regret not meeting these expectations during your visit. We hope you will revisit so we can show you our commitment to outstanding experiences.Sincerely,Hotel Management

Dear Jessica, We are delighted you enjoyed your stay at Extended Stay America! Our convenient location near the Riverwalk area and San Marco is indeed a highlight for many of our guests. We are glad you found your room clean and comfortable. Your appreciation means a lot to us. Thank you for choosing to stay with us, and we look forward to welcoming you back soon!Sincerely,Hotel Management

Dear Gustavo, We appreciate your feedback regarding our property. Your satisfaction is important to us, and we apologize for any inconvenience caused by the need for updates. We continuously strive to enhance our facilities to provide a more comfortable experience for our guests. Your comments will be addressed as we plan for future improvements. Thank you for choosing to stay with us, and we hope to welcome you back for a more enjoyable experience in the future.Sincerely,Hotel Management

Dear Jeremy, We sincerely apologize for the discomfort you experienced during your stay. Your comfort is important to us, and we regret any inconvenience caused by the firmness of the beds and issues with the water pressure and shower head. Additionally, we apologize for the inconvenience with the bathroom sink and any interaction with our staff that did not meet our usual standards of hospitality. Your feedback will be shared with our team for immediate improvement. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a more satisfactory experience in the future.Sincerely,Hotel Management

Dear Brenda, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Travis, Thank you for staying with us and reviewing your experience. It is never our intention to disappoint; therefore, we apologize for not meeting your expectations. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management