Außenbereich

Bewertungen von DoubleTree by Hilton Hotel Jacksonville Airport

4 out of 5
DoubleTree by Hilton Hotel Jacksonville Airport
2101 Dixie Clipper Dr, Jacksonville, FL

Bewertungen

8,2

Sehr gut

642 von insgesamt 1248 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
259 von insgesamt 1248 Gästebewertungen haben eine Bewertung von 8 - Gut" "
153 von insgesamt 1248 Gästebewertungen haben eine Bewertung von 6 - Okay" "
105 von insgesamt 1248 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
89 von insgesamt 1248 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,4/10

Sauberkeit

8,6/10

Personal & Service

7,8/10

Ausstattung

7,8/10

Zustand der Unterkunft

8,2/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Felix

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Hotelmgmt am 22. Nov. 2023
Thank you for visiting and rating your stay, Felix. We sincerely hope you'll consider our property again to see just how dedicated we are to improving your next experience.

8/10 – Gut

Susanne, Rheinfelden

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Sehr netter Empfang, sauberes Zimmer, sehr freundliches Personal im Restaurants.
Aufenthalt von 1 Nacht im Dezember 2021
Antwort von HotelMgmt am 8. Jan. 2022
We enjoyed sharing your kind compliments with the entire team here at DoubleTree by Hilton Hotel Jacksonville Airport, Susanne! Thank you for the lovely review. See you next time!

8/10 – Gut

susan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I did not receive the room I picked on Expedia I did not realize I didn’t have a balcony until a couple Hours after ck in. I asked for a late ck out of 12:00 rather than move rooms.
Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

John

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von HotelMgmt am 27. Mai 2024
We are delighted we made such a great impression on you! Thank you, please visit again soon, John.

6/10 – Okay

Samantha M.

Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotelmgmt am 26. Mai 2024
Samantha, we appreciate you taking the time to rate your stay and hope you’ll give us another chance to provide you with an experience that is improved from check-in to check-out.

10/10 – Hervorragend

Heidi

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Easy, safe, clean with a shuttle from the airport! Perfect!
Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

cathy

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice pool area
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotelmgmt am 24. Mai 2024
Cathy, thank you for your positive review of DoubleTree by Hilton Hotel Jacksonville Airport. We are glad you had an enjoyable stay and were pleased with our pool area. The pleasure would be ours to welcome you back again!

10/10 – Hervorragend

Sharlene

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Front desk and dining room were awesome
Aufenthalt von 1 Nacht im Mai 2024
Antwort von HotelMgmt am 22. Mai 2024
Sharlene, thank you for taking a moment to let us know how much you appreciated our front desk and restaurant teams! We’re delighted they made a positive impact on your stay, and we can’t wait to show you more of our five-star hospitality soon.

10/10 – Hervorragend

Tamela

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice quiet place and clean and convenient
Aufenthalt von 1 Nacht im Mai 2024
Antwort von HotelMgmt am 22. Mai 2024
We’re delighted that you had a peaceful and convenient stay, Tamela! Thank you for your positive feedback. We eagerly anticipate the opportunity to host you again when you return to Jacksonville.

10/10 – Hervorragend

Marcus

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
All the stiff were kind and friendly. I would stay again.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von HotelMgmt am 21. Mai 2024
Marcus, we're delighted to know that our team made a great impression on you! Thank you for choosing the DoubleTree by Hilton Hotel Jacksonville Airport, and we can't wait to host you again.

10/10 – Hervorragend

ANDREA, JACKSONVILLE

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great clean room
Aufenthalt von 1 Nacht im Mai 2024
Antwort von HotelMgmt am 22. Mai 2024
Andrea, we're thrilled that you found your room comfortable and spotless. Your feedback and five-star rating mean a lot to us. Thank you, and we hope to see you again soon for another pleasant stay!

10/10 – Hervorragend

Taylor

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Was great, only there for 1 night, shuttle was fast and easy
Aufenthalt von 1 Nacht im Mai 2024
Antwort von HotelMgmt am 22. Mai 2024
Taylor, it’s wonderful to know our airport shuttle helped ease your travels. We appreciate you choosing to stay with us and sharing your five-star experience. We look forward to welcoming you back to the DoubleTree by Hilton Hotel Jacksonville Airport!

10/10 – Hervorragend

Kristen, Woburn

Gut: Sauberkeit
Aufenthalt von 1 Nacht im Mai 2024
Antwort von HotelMgmt am 17. Mai 2024
Thank you for your five-stars. We look forward to your return and hope it's soon!

6/10 – Okay

Robin

very convenient; many places to eat and shop in close proximity. right on airport grounds
Aufenthalt von 1 Nacht im Mai 2024
Antwort von HotelMgmt am 17. Mai 2024
Robin, thank you for staying with us! We are glad you enjoyed your visit and found our location convenient. The pleasure would be ours to welcome you back.

4/10 – Schlecht

Dixie

Mit der Familie gereist
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
I booked a suite through Expedia to get a nicer, more updated room in a hotel that really needs to be updated, and I was given a standard room and told that booking through Expedia does not guarantee me what I book and pay for. Never had that happen before. Hotel staff not the nicest and out it all on Expedia which is not correct.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von HotelMgmt am 15. Mai 2024
We sincerely apologize that your room wasn't what you expected, Dixie. When a guest books their accommodations through a third-party site, the details of the reservation aren't available to our team until check-in, and at that point, we may be limited by availability. Our team will be discussing your comments to see how we can ensure a better experience going forward. We hope to have another chance to welcome you and change your perception of us.

6/10 – Okay

Maureen

Gut: Sauberkeit und Personal & Service
Just a bit loud
Aufenthalt von 1 Nacht im Mai 2024
Antwort von HotelMgmt am 16. Mai 2024
Maureen, thank you for staying with us! We are glad you had an overall enjoyable stay, though we are sorry to hear that some noise disrupted your visit. We hope to welcome you back for a better experience in the future.

6/10 – Okay

Yenette

The food is horrible sold me frozen processed fish and fries $23 the grilled cheese sandwich the cheese was like plastic all the food on the Buffet was cold I spent over $80 on horrible food.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von HotelMgmt am 14. Mai 2024
Yenette, while we hope you enjoyed your stay with us, we’re truly sorry to hear about your disappointing experience at the restaurant. Our goal is always to provide fresh, high-quality options for our guests, and your comments will be reviewed by our team for improvement. We hope for another chance to welcome you and make a much better lasting impression.

10/10 – Hervorragend

Kevin

Aufenthalt von 1 Nacht im April 2024
Antwort von Hotelmgmt am 12. Mai 2024
Thank you and we can’t wait to welcome you back again for another five-star stay!

10/10 – Hervorragend

Tatsiana

Gut: Sauberkeit und Personal & Service
room was a bit smelly
Aufenthalt von 1 Nacht im Mai 2024
Antwort von HotelMgmt am 14. Mai 2024
We appreciate your feedback, Tatsiana. It's great to know that you had an overall excellent stay, though we regret the issue with the room odor. Rest assured, we will address this immediately. We eagerly anticipate your return and will aim to provide an even more exceptional experience!

8/10 – Gut

Robert, St Johns

Gut: Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von HotelMgmt am 10. Mai 2024
We're grateful for your positive feedback! On your next trip to the area, we hope you'll stay with us again so we can strive to exceed your expectations even further, Robert.

10/10 – Hervorragend

Michael

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
STAFF WAS FRIENDLY AND HELPFULL
Aufenthalt von 1 Nacht im Mai 2024
Antwort von HotelMgmt am 9. Mai 2024
Thank you for sharing your experience, Michael! We're glad that our team's warmth and dedication stood out during your stay. We can't wait to host you again and continue providing excellent service!

10/10 – Hervorragend

Mimi

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Every staff member gave us great customer service. Rooms were comfortable and the dining was delicious!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von HotelMgmt am 9. Mai 2024
It was a pleasure to have you as our guest, Mimi! Thank you for choosing the DoubleTree by Hilton Hotel Jackonville Airport and sharing your positive feedback about our service, comfort, and dining. We're so pleased you enjoyed your experience, and we hope to see you again before too long!

10/10 – Hervorragend

Xavier

Gut: Sauberkeit und Personal & Service
Aufenthalt von 3 Nächten im Mai 2024
Antwort von HotelMgmt am 10. Mai 2024
Thank you for your five-star rating! We hope to be your preferred property whenever your travels bring you to the area!

6/10 – Okay

David

Aufenthalt von 1 Nacht im Mai 2024
Antwort von HotelMgmt am 27. Mai 2024
David, thank you for taking the time to rate your stay. We hope that you will come back and give us another chance to truly win you over.

10/10 – Hervorragend

Kristen, Woburn

Gut: Sauberkeit
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotelmgmt am 8. Mai 2024
It was a pleasure to have you as our guest, Kristen, and we're thrilled you found your stay deserving of a five-star rating. Please revisit soon!

10/10 – Hervorragend

Wes

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great Stay!!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von HotelMgmt am 8. Mai 2024
Your positive feedback and five-star rating mean a lot to us, Wes! We're thrilled you had a great stay and look forward to welcoming you back to the DoubleTree by Hilton Hotel Jacksonville Airport soon!

6/10 – Okay

Kenneth

Gut: Sauberkeit, Personal & Service und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
The mattress was horrible. Very,very lumpy. I had a terrible time trying to sleep. Very poor bath tub and sink drainage. Foul odor coming from shower. Room 312 Front desk staff and restaurant wait staff very,very good.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von HotelMgmt am 8. Mai 2024
Thank you for sharing your experience, Kenneth. While we're pleased that our staff made a positive impression, we deeply apologize for the issues with the mattress and bathroom that detracted from your stay. We are committed to correcting these problems and improving our facilities. We hope you will consider staying with us again so we can demonstrate our dedication to guest comfort.

6/10 – Okay

Daryl

Gut: Personal & Service
Front desk staff was very helpful, which I especially appreciated after arriving at midnight. Room was clean, comfortable bed, nice towels. Nothing in mini bar. Hair on shower wall, ewww. They have a huge parking lot and by the time I got there, the only available spots were in the back, which made me very uncomfortable. It was a long walk to the front door and I was by myself. Wouldn't have been a problem, if it was daylight. But VERY convenient to airport!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von HotelMgmt am 6. Mai 2024
We’re so glad you chose the DoubleTree by Hilton Hotel Jacksonville Airport for your recent visit, Daryl! Thank you for your kind remarks about our caring team and spotless accommodations. We regret that the shower wasn’t properly prepared and your comments will be shared with the housekeeping team. Additionally, our team will discuss your input about the parking to see how we can enhance the guest experience. Please visit us again soon so we can work to earn another star or two!

10/10 – Hervorragend

Elizabeth

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff has been absolutely wonderful!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von HotelMgmt am 7. Mai 2024
Elizabeth, thank you for your high recommendation. We are glad you had an outstanding stay and were pleased with the friendly service our team provided. We hope to have the pleasure of welcoming you back!

10/10 – Hervorragend

Jennifer

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Quick and easy check-in =)
Aufenthalt von 1 Nacht im April 2024
Antwort von HotelMgmt am 3. Mai 2024
Jennifer, thank you for your perfect rating of DoubleTree by Hilton Jacksonville Airport. We are thrilled you had an excellent stay and found check-in fast and simple. We hope to have the pleasure of welcoming you back again!

8/10 – Gut

Bruce

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Februar 2024
Antwort von HotelMgmt am 3. Mai 2024
Thank you for your 4-star rating! We're thrilled you enjoyed your stay and are curious about how we can make it a 5-star experience next time. Looking forward to welcoming you back, Bruce!

10/10 – Hervorragend

Juanita

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great restaurant/bar, convenient shuttle to airport, clean, quiet
Aufenthalt von 1 Nacht im April 2024
Antwort von HotelMgmt am 2. Mai 2024
Juanita, we're so glad you had a convenient and relaxing stay! Thank you for choosing us for your time in Jacksonville and mentioning our delicious on-site dining, handy shuttle service, and peaceful atmosphere. It will be a pleasure to welcome you back soon!

8/10 – Gut

joslyn

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Front desk night shift was amazing. AC system definitely works
Aufenthalt von 1 Nacht im April 2024
Antwort von HotelMgmt am 30. Apr. 2024
Joslyn, we appreciate your kind words about our front desk team and are glad to know the air conditioning was effective during your stay. We aim to provide excellent service and comfort, and we're happy we could deliver. We hope to see you again soon at the DoubleTree by Hilton Hotel Jacksonville Airport!

10/10 – Hervorragend

Joshua

Aufenthalt von 2 Nächten im April 2024
Antwort von Hotelmgmt am 14. Mai 2024
Thank you, Joshua, and we can’t wait to welcome you back again for another five-star stay!

10/10 – Hervorragend

Xavier P

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 7 Nächten im April 2024
Antwort von Hotelmgmt am 24. Apr. 2024
Receiving your five-stars means a lot to us, Xavier! Thank you and we hope to see you again soon.

10/10 – Hervorragend

Xavier

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Pool area, great staff and great dining 🍽
Aufenthalt von 7 Nächten im April 2024
Antwort von HotelMgmt am 25. Apr. 2024
We’re happy you enjoyed our service and amenities, Xavier! Thank you for choosing the DoubleTree by Hilton Hotel Jacksonville Airport and sharing your positive comments. We hope to see you again soon for another memorable stay!

10/10 – Hervorragend

Gizelda, Chatsworth

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean and staff was very helpful
Aufenthalt von 1 Nacht im April 2024
Antwort von HotelMgmt am 23. Apr. 2024
We appreciate your positive feedback, Gizelda! It's wonderful to know that you found our hotel clean and our staff helpful. We'll continue to strive for excellence in both areas and hope to have the pleasure of hosting you again soon at the DoubleTree by Hilton Hotel Jacksonville Airport!

10/10 – Hervorragend

Elaina

Aufenthalt von 1 Nacht im April 2024
Antwort von Hotelmgmt am 11. Mai 2024
Elaina, thank you for your five-star rating! We hope to be your preferred property whenever your travels bring you to the area!

10/10 – Hervorragend

Allyson

Aufenthalt von 1 Nacht im April 2024
Antwort von HotelMgmt am 10. Mai 2024
It's a treat to know you enjoyed your stay, Allyson! Thank you and we hope to welcome you back soon!

10/10 – Hervorragend

Silvia

Aufenthalt von 1 Nacht im April 2024
Antwort von Hotelmgmt am 8. Mai 2024
Thank you for the five-star rating, Silvia! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.

10/10 – Hervorragend

Johanne

Gut: Sauberkeit und Personal & Service
Our room was clean and comfortable. The hallways were quite dated and not in the best of shape, but there appeared to be a lot of construction and upgrades happening while we were there. The food and service in the restaurant were excellent. The front office staff was welcoming and very helpful. Would definitely stay again.
Aufenthalt von 1 Nacht im März 2024
Antwort von HotelMgmt am 19. Apr. 2024
Johanne, thank you for your perfect rating. We at DoubleTree by Hilton Hotel Jacksonville Airport are glad you had an excellent stay and were pleased with our clean and comfortable accommodations. It is also wonderful to hear that you enjoyed our restaurant offerings and friendly front desk team. We appreciate your feedback and hope to have the pleasure of welcoming you back again soon!

10/10 – Hervorragend

Cat

Gut: Sauberkeit und Ausstattung
Na
Aufenthalt von 1 Nacht im April 2024
Antwort von HotelMgmt am 18. Apr. 2024
Cat, thank you for giving us a five-star rating! It's wonderful to know that you enjoyed your stay at DoubleTree by Hilton Hotel Jacksonville Airport. Please come back soon!

10/10 – Hervorragend

gerlinde

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The gym could use some serious updates but the pool area was very nice maintained and the rooms was large. I run around the hotel searching vending machines (as they were signage) but they were none.
Aufenthalt von 1 Nacht im April 2024
Antwort von HotelMgmt am 18. Apr. 2024
Gerlinde, thank you for taking the time to review your recent stay. We're glad you appreciated our spacious rooms and well-maintained pool area. Your feedback about the fitness center and vending machines is valuable, and we'll address these areas to improve our facilities. We hope to have the pleasure of welcoming you back for an even more enjoyable experience in the future!

6/10 – Okay

teri

Mit der Familie gereist
Gut: Personal & Service und Ausstattung
The convience of the property being located close to the airport is a positive, the shuttle service was also very convenient. What is need is upgrades to the rooms and bathroom. The ceiling in the shower was peeling and mold. The coffee maker didn't work properly and the water came out of both sections which made water go all over my personal belongs. The ladies at the front desk were very friendly.
Aufenthalt von 1 Nacht im April 2024
Antwort von HotelMgmt am 15. Apr. 2024
Thank you for your feedback, Teri. We're glad to hear that our location and shuttle service met your needs, but we apologize for the issues with your room. Your comments about areas in need of updates are invaluable and will be addressed with maintenance. We appreciate your kind words about our front desk staff and hope to welcome you back soon for a more satisfying experience.

8/10 – Gut

April

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great location.
Aufenthalt von 1 Nacht im April 2024
Antwort von HotelMgmt am 18. Apr. 2024
April, sharing our prime location with you was a pleasure! Thanks for choosing us for your recent stay. We hope to welcome you back soon and will strive to earn that fifth star!

10/10 – Hervorragend

Norah

Aufenthalt von 1 Nacht im April 2024
Antwort von HotelMgmt am 3. Mai 2024
Receiving a five-star rating from a valued guest like you is the highest compliment! Thank you, and we look forward to welcoming you back in the near future, Norah!

6/10 – Okay

Manuel, Santiago

Geschäftlich gereist
Gut: Sauberkeit und Personal & Service
La ubicación de la habitación era mala, y había trabajos afuera y al lado de mi habitación.
Aufenthalt von 1 Nacht im April 2024
Antwort von HotelMgmt am 12. Apr. 2024
Manuel, we apologize for the inconvenience caused by the location of your room and the noise from nearby work. We are constantly working to minimize disruptions for our guests. We hope to have the chance to welcome you back and provide a more peaceful and enjoyable experience.

6/10 – Okay

Dorota

We asked 2 times for extra towels. Room booked for 5 but only 3 towels in the room. Never received them . Also bathroom fan was not working
Aufenthalt von 1 Nacht im April 2024
Antwort von HotelMgmt am 11. Apr. 2024
Dorota, we're disheartened to learn that your room wasn’t properly supplied with towels and that your requests went unfulfilled. This does not meet our usual standards of service, and we will be addressing your concerns with our housekeeping team to prevent such occurrences in the future. We will also have our maintenance team inspect the bathroom fan to ensure everything is working as it should. We sincerely apologize for the inconvenience caused and hope for another opportunity to restore your confidence in us.

2/10 – Ungenügend

Gin

Geschäftlich gereist, Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Bathtub water goes very very slowly. They change $10 for parking even you just stay in their room for few hours
Aufenthalt von 1 Nacht im April 2024
Antwort von HotelMgmt am 11. Apr. 2024
Thank you for sharing your feedback, Gin. We apologize for the inconvenience caused by the slow-draining bathtub in your room and will have maintenance look into this to ensure all of our accommodations are at their best. While we are transparent about our parking fee on our website and third-party booking sites, we sincerely regret if the charge came as a surprise. Guest satisfaction is always our goal, and we hope to welcome you back in the future for a more impressive experience from start to finish.

10/10 – Hervorragend

Monica

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The front desk staff was wonderful, and our room was great. We were able to drop off the rental car the night before the flight and walk back to the hotel. It's an easy and safe walk. Then we took the shuttle to the airport in the morning. The outdoor pool looked inviting, too.
Aufenthalt von 1 Nacht im April 2024
Antwort von HotelMgmt am 10. Apr. 2024
We're so pleased to hear you had a positive experience, Monica, especially with our front desk staff and the room. It sounds like our location perfectly suited your travel plans, and we're glad the shuttle service was helpful. We hope you'll come back soon and have a chance to take a refreshing dip in the pool!