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Bewertungen von Best Western Mayport Inn & Suites

2.5 out of 5
Best Western Mayport Inn & Suites
2389 Mayport Road, Atlantic Beach, FL

Bewertungen

7,8

Gut

217 von insgesamt 632 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
236 von insgesamt 632 Gästebewertungen haben eine Bewertung von 8 - Gut" "
102 von insgesamt 632 Gästebewertungen haben eine Bewertung von 6 - Okay" "
45 von insgesamt 632 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
32 von insgesamt 632 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,2/10

Sauberkeit

8,6/10

Personal & Service

7,8/10

Ausstattung

7,8/10

Zustand der Unterkunft

8,2/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Ganz ok, aber etwas abgelegen
Wir haben im BW 2 Tage verbracht.. Für die Durchreise ganz ok, aber von Strand und Highlife entfernt .. das Personal super lieb
Aufenthalt von 4 Nächten im Juni 2019
Antwort von Thomas Huss am 19. Juni 2019
Vielen Dank für Ihren Aufenthalt bei uns.

6/10 – Okay

Martin

Verbesserungswürdig: Sauberkeit
komischer Geruch im Zimmer
mittelmäßiges Hotel,
Antwort von General Manager am 11. Nov. 2016
Thank you for taking time to share your feedback. We value your business and hope to see you again in the your future travels. Thomas Huss

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Gutes hotel für wenig geld
Very friendly staff, I was disappointed that they did not have a balcony in their rooms, other than that, it was good!

8/10 – Gut

Wendy

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
We found hairs on our blankets, clearly that room was not clean at all.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Thomas H. am 27. Mai 2024
Wendy: we appreciate your business and apologize for any oversight on our part. Thanks again!

8/10 – Gut

MARCOS

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Thomas H. am 13. Mai 2024
Marcos: thank you for your business and for sharing your review. Please call on us again in your future travels.

10/10 – Hervorragend

Melanie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was amazing
Aufenthalt von 2 Nächten im April 2024
Antwort von Thomas H. am 1. Mai 2024
Melanie: thanks so much, please call on us again!

6/10 – Okay

Marjorie

Everything was ok
Aufenthalt von 1 Nacht im April 2024
Antwort von Thomas H. am 30. Apr. 2024
Marjorie: thanks for staying and we would love to host you again should your travels permit. All the best,

10/10 – Hervorragend

Robert

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Thomas H. am 26. Apr. 2024
Robert: thank you for your business and for sharing a review. See you again soon!

8/10 – Gut

Denia

Mit der Familie und kleinen Kindern gereist, Mit Haustieren gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Our stay was good, the only suggestion will be to update the TV. No option for TV apps, only regular channels.
Aufenthalt von 1 Nacht im April 2024
Antwort von Thomas H. am 24. Apr. 2024
Hi Denia: thank you for staying with us and for sharing your review. We will have new internet TVs implemented real soon. Hope to see you in your future travels!

8/10 – Gut

Troy

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was close to my family
Aufenthalt von 2 Nächten im April 2024
Antwort von Thomas H. am 18. Apr. 2024
Hi Troy: thanks for staying with us and for shaing your review. Hope to see you again soon!

10/10 – Hervorragend

Brent

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von Thomas H. am 2. Apr. 2024
Brent: thank you for staying with us and for sharing your review. Hope to see you again soon!

8/10 – Gut

Victoria

Aufenthalt von 2 Nächten im März 2024
Antwort von Thomas H am 15. Apr. 2024
Victoria: we appreciate your business as well as the review. Travel safe and often!

8/10 – Gut

Linda

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The Best Western in Mayport was very conveniently located as I visited family who were receiving care at the Mayo Clinic in Jacksonville. The breakfast and staff member, Rosie, were excellent. There were hot eggs, protein, make-your-own waffles and oatmeal every day along with cereals, yogurt, breads, fresh fruit, juice and coffee. I used the fitness room once and that was great (although I couldn't find the remote for the TV). Overall the room was clean and fresh linens were provided. The microwave, coffee maker and refrigerator with a small freezer came in very handy. The hotel could use on-going upgrades and I'd suggest removing carpeting and putting in hard flooring to make things easier to clean. The cost was a bit higher than I would have liked (about $650 for a four night stay for one person), but within the range of other options.
Aufenthalt von 5 Nächten im März 2024
Antwort von Thomas H. am 18. März 2024
Linda: thank you for staying with us and for sharing your review. We hope to have another opportunity to serve again. All the very best,

6/10 – Okay

Mikiko

Poor insulation of the room that I stayed in room # 127. I could hear Nextdoor conversation /noise so annoying very bad experience.
Aufenthalt von 2 Nächten im März 2024
Antwort von Thomas H. am 12. März 2024
Mikiko: thank you for staying with us - we apologize for any inconvenience.

6/10 – Okay

Teresa

Mit der Familie gereist
This hotel was not in a nice part of town. Barbed wire on the fence around the property. No place to walk the dog. No where to eat nearby. The staff was great especially the woman in the breakfast room. Dogs are allowed for an extra fee.
Aufenthalt von 1 Nacht im März 2024
Antwort von Thomas H. am 8. März 2024
Teresa: thank you for staying with us and sharing your feedback.

4/10 – Schlecht

Ricky

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Ausstattung
We selected the BW on the beach, for 2 nights at $300. When i got my email with the address it was not the beach. The floors were gross and nasty and stunk. The bath tub had pubic hairs in it. The beds were hard and the head of the be was tilted downward so i had to sleep on the ither end. And to top that off we had a wonderful view of a a homeless person that was living between the motel and the dollar tree, which greeted our morning with popping a squat right out in the open . Needles to say we did not stay the second night.
Aufenthalt von 2 Nächten im März 2024
Antwort von Thomas H. am 5. März 2024
Ricky: I apologize for the frustration with your booking and hope that we would have another opportunity to make this up to you. All the best,

10/10 – Hervorragend

Shaun, Gainesville

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was very quiet and peaceful. The location was very convenient for what I needed.
Aufenthalt von 1 Nacht im März 2024
Antwort von Thomas H. am 4. März 2024
Shaun: thank you for staying with us and for sharing your review. Hope to see you again soon!

8/10 – Gut

Jamela

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Thomas H. am 26. Feb. 2024
Jamela: thank you for the business and for sharing a review. Hope to see you again real soon!

8/10 – Gut

Elisabeth

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Clean, quiet and comfy.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Thomas H. am 19. Feb. 2024
Elisabeth: thank you for staying with us and for sharing your experience. Hope to see you again soon!

10/10 – Hervorragend

Cheryl

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Thomas H. am 20. Feb. 2024
Hi Cheryl: thank you for choosing to stay with us and for sharing your review. We would love to serve you again should your future travels permit.

10/10 – Hervorragend

Gary

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Thomas H. am 20. März 2024
Gary: thank you for the business and for sharing your reivew. Hope to see you again in the near future.

10/10 – Hervorragend

james

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good Value.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Thomas H. am 4. Feb. 2024
James: thank you for staying with us and for sharing your review. We hope to see you again soon!

10/10 – Hervorragend

Edgar

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Thomas H. am 4. Feb. 2024
Edgar: thank you for the business and for sharing your review. Hope to see you again soon!

8/10 – Gut

Lenora

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Thomas H am 19. Jan. 2024
Lenora: thank you for staying with us and for sharing your review. We hope to see you again real soon!

2/10 – Ungenügend

Jorge

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The place horrible never had a manager on duty to help and the staff just knew how to say I’m sorry we can’t help call Monday to speak to a manager. I reported animals in the room and bathroom. Do not stay on the place.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Thomas H am 14. Jan. 2024
Jorge: thank you for providing us feedback on your stay. I apologize we failed to exceed your expectations. Hopefully we will have another opportunity in the future. All the best,

10/10 – Hervorragend

Cuong

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The place is very nice for the price.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Thomas H. am 10. Jan. 2024
Cuong: thank you for staying with us and for sharing your review. Hope to see you again in your future travels.

4/10 – Schlecht

RONALD

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Verbesserungswürdig: Zustand der Unterkunft
Last Stay At This Best Western
My wife and I travel very infrequently, her sister hosted our Thanksgiving Fest there in Atlantic Beach. I've never booked anything using Hotels.com, I have $150.00 worth of your gift cards, so when I made our reservation on line I thought I was reserving the room with my debit card then use the gift cards upon arrival for the partial payment. As we were checking in Robby was on the desk, and stated that our room had already been pre-paid by Hotels.com and I would be unable to use the Hotels.com gift cards at this time. So that was bad enough, but around 9:00 am, 11/24/23, Room 208-B, I was showering, slipped and fell in the tub, on the way down I grabbed the shower curtain, bending the shower rod, the non-skid surface of the bath tub has worn off over time and was smooth to the touch, my back was sore for about a week and it appears that I'm ok, so I'm not considering filing a complaint. My wife was just outside the door when I fell, took photos of the bent rod, absence of grab bar, and the worn down surface bottom of the tub. As we were checking out we advised the maid service about what just happened and appraised BW's desk clerk the same information. If you need to contact me, my phone # (941) 761-4959, email: RMCLEOD8103@gmail.com, sincerely, Ron McLeod
Aufenthalt von 2 Nächten im November 2023
Antwort von Thomas H. am 29. Dez. 2023
Hi Ronald: we are working to investigate this further and have immediate plans to update the bathrooms in each guest room to shower enclosures. I am also researching a way we can honor your gift cards and I will follow up with you. Thank you! Thomas Huss

8/10 – Gut

Brandon

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Thomas H. am 10. Dez. 2023
Brandon: thank you for the business and for sharing your review. Have a wonderful Christmas holiday!

8/10 – Gut

Natalia

Gut: Sauberkeit und Personal & Service
The service was very good. The people that works there are very friendly and helpful. They were always willing to help us.
Aufenthalt von 3 Nächten im November 2023
Antwort von Thomas H. am 29. Nov. 2023
Natalia: thank you for your patronage and for sharing your compliments of our staff. We hope to have another opportunity to serve you again soon!

8/10 – Gut

Jacob

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great cheap hotel
Aufenthalt von 1 Nacht im November 2023
Antwort von Thomas H. am 29. Nov. 2023
Jacob: thank you for choosing to stay with us and for sharing your review. Hope to see you again real soon!

8/10 – Gut

Blaine

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Property was clean and convenient to JAX Beach. Id stay there again
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Thomas H. am 25. Okt. 2023
Blaine: thank you for staying with us and for sharing your feedback. Hope to see you again real soon!

4/10 – Schlecht

Tamara

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Zustand der Unterkunft
The carpet in our room had holes in it. The pool you had to go out the hotel and walk around the property to get access to the pool. The staff wasnt very friendly and acted like you were inconvenient for asking how to access the pool. The pool was relaxing and well upkept. The breakfast was a muffin as the oranges in florida was well past ripe. Which was shocking because florida oranges. Would not recommend especially when there are soooo many other hotels in the area.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Thomas H. am 19. Okt. 2023
Hi Tamara: thanks for staying with us. We appreciate your review and will use your feedback to ensure we are providing superior service and quality. Hopefully we will have another opportunity to serve you again soon!

10/10 – Hervorragend

Lavon

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Thomas H. am 15. Okt. 2023
Hi Lavon: thanks for staying with us and for sharing your review. We appreciate your business and hopefully we'll see you again real soon! Stay safe,

10/10 – Hervorragend

Anton

Gut: Ausstattung und Zustand der Unterkunft
👍
Aufenthalt von 1 Nacht im September 2023
Antwort von Thomas H. am 29. Sept. 2023
Hi Anton: thanks for your business and for sharing a review. Hope to see you again soon, until then stay well.

10/10 – Hervorragend

Yolanda

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Extremely friendly staff from front desk to the repair man we saw in the hallway. Very clean. Nice landscaping. Pleasant pool.
Aufenthalt von 1 Nacht im September 2023
Antwort von Thomas H. am 27. Sept. 2023
Hi Yolanda: thank you for your patronage and for the nice compliments. Our staff work hard to provide the very best service and it's nice to hear their efforts didn't go unnoticed. We hope to have another opportunity to serve you again should your future travels permit. Kindest regards,

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im September 2023
Antwort von Thomas H. am 25. Sept. 2023
Thank you for the business and for sharing your review. Travel safe!

4/10 – Schlecht

Shyla

Verbesserungswürdig: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 2 Nächten im September 2023
Antwort von Thomas H. am 24. Sept. 2023
Hi Shyla: thank you for staying with us and for sharing your review. We hope to see you again in the near future. All the best,

2/10 – Ungenügend

andrew

Mit Haustieren gereist, Geschäftlich gereist
Gut: Sauberkeit
Verbesserungswürdig: Ausstattung
Everyone was very friendly. The night before I was to check out, I left my phone in an Uber. The Uber driver returned my phone that same evening around 10:30 pm. The next morning from the time I woke and for the next 4 hours I lost my ability to work or even leave because everything is in my phone. After 4 hours of stress I decided to ask the front desk if they had my phone. It was then the woman working said "oh yes, here is a note from the Uber driver. Then she proceeded to tell my I had 20 minutes to check out. Zero compassion of the problem. Then I found out that not only did the woman at the desk neglect to simply call my room or knock on the door to relay the message, the person that was at the desk the night prior refused to accept the phone from the Uber driver, he never bothered to attempt to inform me that my phone was there. We all know our phones are heavily attached to our lives. I found both employees to have complete disregard for me or the circumstance that caused my a great deal of stress. The woman at the front was equally insensitive to the situation because she had the ability to inform me first thing in the morning. I will never stay at this property again.
Aufenthalt von 2 Nächten im September 2023
Antwort von Thomas H. am 31. Okt. 2023
Hi Andrew: I apologize for the inconvenience you experienced. Unfortunately, the Uber driver did not provide your identity when the phone was left which is why the desk personnel was hesitant to accept it. I'm glad you did finally get it and again I sincerely apologize that this was not handled more accurately by all parties. Thank you for the business, we will use this feedback to implement improvements for these types of scenarios moving forward. Wishing you all the very best,

8/10 – Gut

Giacomo

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im August 2023
Antwort von Thomas H. am 29. Aug. 2023
Hi Giacomo: thank you for staying with us and for sharing your review. We hope to be able to serve you again in the future. Stay safe,

8/10 – Gut

Karen

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great staff from check in to housekeeping.. room very comfortable and bed comfortable…
Aufenthalt von 1 Nacht im August 2023
Antwort von Thomas H. am 27. Aug. 2023
Hi Karen: thank you for choosing to stay with us and for shairng your experience with others. We are delighted to hear you had a comfortable experience and hope to see you again soon! Stay safe and God Bless.

8/10 – Gut

Michael

The smell of cigarettes in the room was overwhelming. No I didn’t ask for non smoking room because the entire hotel is “non smoking “ (signs posted and clearly stated online) will never stay at a best western again. I can still smell it on my suitcase and clothes I didn’t wear.
Aufenthalt von 2 Nächten im August 2023
Antwort von Thomas H am 25. Aug. 2023
Hi Michael: we certainly appreciate your business and always strive to provide a more superior experience than what you have indicated. We are 100% non-smoking and we would have gladly exchanged your room had we known at the time, but at any rate, I hope we will have an opportunity to make this up to you. Thanks again and we wish you all the very best.

10/10 – Hervorragend

theresa

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im August 2023
Antwort von Thomas H. am 22. Aug. 2023
Hi Theresa: many thanks for your patronage and for sharing your five-star review. We hope to see you again soon.

10/10 – Hervorragend

pedro

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Quiet and the ac was blowing cold air!
Aufenthalt von 2 Nächten im August 2023
Antwort von Thomas H. am 21. Aug. 2023
Hi Pedro: thank you for staying with us and for sharing your feedback. Glad you were able to keep cool in this extreme heat. Travel safe and call on us again should you return to the area!

10/10 – Hervorragend

Brent, Greenville

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great family getaway! Something fun for everyone.
Aufenthalt von 2 Nächten im August 2023
Antwort von Thomas H. am 20. Aug. 2023
Thank you Brent for chosing to stay with us and for sharing your experience with us. We are delighted that you enjoyed the stay and we are looking forward to seeing you again! All the very best,

4/10 – Schlecht

Eddie

Verbesserungswürdig: Zustand der Unterkunft
The initial appearance seemed rundown. The hallway was dirty and smelled musty. They were broken blinds. The phone in our room did not work at all.
Aufenthalt von 5 Nächten im Juli 2023
Antwort von Thomas H. am 13. Juli 2023
Hi Eddie: thank you for your business, I sincerely apoogize that we failed to deliver a more superior experience and hope to have another opportunity to make it up to you. Travel safe!

4/10 – Schlecht

Liz

Mit der Familie gereist
Extremely run down, the room had a mildew or musty smell. Loud, could hear through the walls to neighbors easily. Nears in the wall decor, holes in the wall. Do not recommend
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Thomas H. am 10. Juli 2023
Hi Liz: thank you for the visit, we regret that we failed to meet your expectations. We will certainly investigate to ensure we are offering the highest quality and hopefully we can make this up to you on a future visit. Wish you all the very best,

10/10 – Hervorragend

Huong

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It nic
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Thomas H. am 3. Juli 2023
Hi Huong: thank you for your business and for sharing a review. Travel safe and often!

10/10 – Hervorragend

Quavarrius

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit und Personal & Service
Enjoy the stay, very nice staff
Aufenthalt von 2 Nächten im Juni 2023
Antwort von Thomas H. am 17. Juni 2023
Hi Quavarrius: it was nice having you stay with us and we are delighted to hear you enjoyed your time with us. Hopefully we will see you again real soon, until then stay safe!

8/10 – Gut

Brent, Greenville

Mit der Familie gereist
Good customer service!
Aufenthalt von 2 Nächten im Juni 2023
Antwort von Thomas H. am 5. Juni 2023
Brent: we appreciate your patronage and are delighted to hear you were well taken care of. Kind regards,

8/10 – Gut

Angel, Pooler

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Close to the Beach, 7 minutes drive. Safe area with restaurants and other things to do
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Thomas H. am 1. Juni 2023
Angel: thank you for your business and for sharing your feedback. We would love to host you again should your future travel permit. Thanks again!