Anlegestelle

Bewertungen von Hadley Resort and Marina

3.5 out of 5
Hadley Resort and Marina
82749 Overseas Hwy, Islamorada, FL

Bewertungen

8,0

Sehr gut

399 von insgesamt 930 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
262 von insgesamt 930 Gästebewertungen haben eine Bewertung von 8 - Gut" "
113 von insgesamt 930 Gästebewertungen haben eine Bewertung von 6 - Okay" "
95 von insgesamt 930 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
61 von insgesamt 930 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,2/10

Sauberkeit

8,2/10

Personal & Service

7,4/10

Ausstattung

8,0/10

Zustand der Unterkunft

7,6/10

Umweltfreundlichkeit

Bewertungen

2/10 – Ungenügend

Verifizierter Reisender

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Leider entsprach das "Resort" absolut nicht unseren Erwartungen punkto Sauberkeit und Umgebung. Auf der Homepage erscheint alles neu und gepflegt, das ist aber leider in Wirklichkeit nicht der Fall. Wir konnten eine neue Unterkunft buchen, da das Hotel kulant war und uns den Preis zurückerstattet hat.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Tom, Front Desk Supervisor am 6. Feb. 2024
I'm sorry we did not meet your standards.We hope to have another chance in the future to provide you with a wonderful stay.

2/10 – Ungenügend

Verifizierter Reisender

Aufenthalt von 3 Nächten im Oktober 2019

10/10 – Hervorragend

Verifizierter Reisender

Aufenthalt von 4 Nächten im Juli 2019

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im August 2019

6/10 – Okay

Daniela

Gut: Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Sauberkeit
2Übernachtungen mit Kinder
Sehr grosses Apartment (2Schlafzimmer) im 3Stock mit toller Aussicht inkl Küche. Die Sauberkeit hätte besser sein können. Wir waren 2Nächte dort. Das kleinere Zimmer wurde nach der 1.Übernachtung gar nicht gemacht. Frühstück war schlecht. Parkmöglichkeiten gratis. Resortgebühr 20USD/Nacht. Würden nicht mehr hingehen.
Aufenthalt von 2 Nächten im Juli 2019

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Kaum Poolhandtücher, Strand voller Seegras, Pool zu klein. Aussicht vom Balkon 😊
Aufenthalt von 3 Nächten im Juni 2019

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juni 2019
Antwort von LeAnn, General Manager am 6. Juli 2019
Hello! Thank you for letting us know you enjoyed your stay. Have a safe trip home and visit again soon!

10/10 – Hervorragend

Roman

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Super
Super
Aufenthalt von 1 Nacht im April 2019

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Wir hatten ein Queen-Standart Zimmer. Diese sind im renovierten Teil des ehemals früheren Motels und direkt nehmen der US1. Wegen der lauten Klimaanlage direkt neben dem Bett und der US1 direkt hinter dem Zimmer ist es laut. Zimmer ist schön renoviert, ehe dunkel und eher klein. Preis-/Leistungsverhältnis könnte besser sein. Personal ist aufmerksam.
Aufenthalt von 1 Nacht im Oktober 2018

8/10 – Gut

Tara

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The 2BR ocean view unit is large with a large wrap around deck with gorgeous view and a kitchen. Plenty of room to spread out and beds are comfortable. The shower could use some caulk and looked a little brown in the seams. The bolt lock on the door didn’t work but we didn’t have safety concerns. Breakfast is super basic but better than nothing. Great location and nice to watch people fishing right off the dock and going in and out of the marina.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Front Desk am 20. Mai 2024
Thank you Tara for your valuable feedback. We hope to welcome you back soon. Thank you for choosing Hadley resort and marina...

10/10 – Hervorragend

Angela

Mit Haustieren gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The place was beautiful. Love the scenery from the balcony. Staff was very friendly and helpful if we needed anything. Was great that they have a pool and offer for free with your stay bikes, paddle boards, and kayak.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Vickaya, Front Desk Agent am 15. Mai 2024
Thank you so much for the glowing review! We're thrilled to hear that you had such a positive experience with us. Your feedback means the world to us, and we can't wait to welcome you back again soon.

8/10 – Gut

Angelica

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Vickaya, Front Desk Agent am 17. Mai 2024
Thank you so much for the glowing review! We're thrilled to hear that you had such a positive experience with us. Your satisfaction is our top priority, and we look forward to serving you again in the future

10/10 – Hervorragend

Alain

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
EXCELENT PLACE
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Front Desk am 19. Mai 2024
Thank you for your valuable feedback. We are happy to hear that you and your family are enjoying your stay we hope to welcome you back soon

10/10 – Hervorragend

MaryAnn

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Room 301 Beautiful view from our balcony. Our room was 2 queen size beds, Small bathroom, dresser with 4 drawers. Boat dock is about $60 a night for boat trailer parking, good dock space for our 17’ boat. Covered parking for our car. There is a great place to sit and chill near the ocean front. A few outdoor games, bicycles for guests, as well as kayaking and paddling boarding. Swimming pool is located in the middle of the property, heated, quiet area. Enjoyed the speakers throughout the property, Great music, not loud, just relaxing.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Vickaya, Front Desk Agent am 10. Mai 2024
Thank you so much for the glowing review! We're thrilled to hear that you had such a positive experience with us. Your feedback means the world to us, and we can't wait to welcome you back again soon!

10/10 – Hervorragend

cyprian

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Vickaya, Front Desk Agent am 7. Mai 2024
Thank you for taking the time to share your feedback with us. We truly value all comments, whether they are praise or areas for improvement.We're thrilled to hear that you had a positive experience overall. Your feedback helps us continually refine and enhance our services to better meet the needs of our customers.If there were any specific aspects of your experience that you feel could be improved to elevate your rating to a five-star level, please don't hesitate to let us know. We're committed to providing the best possible experience for all our customers.Thank you again for choosing Hadley. We look forward to serving you again in the future.

8/10 – Gut

Derek

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Vickaya, Front Desk Agent am 7. Mai 2024
Thank you for taking the time to share your feedback with us. We truly value all comments, whether they are praise or areas for improvement.We're thrilled to hear that you had a positive experience overall. Your feedback helps us continually refine and enhance our services to better meet the needs of our customers.If there were any specific aspects of your experience that you feel could be improved to elevate your rating to a five-star level, please don't hesitate to let us know. We're committed to providing the best possible experience for all our customers.Thank you again for choosing Hadley. We look forward to serving you again in the future.

10/10 – Hervorragend

Craig

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
My only complaint was that we did not get any housekeeping in our room.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Vickaya, Front Desk Agent am 6. Mai 2024
Thank you for your feedback. We appreciate you for writing your review. Your response was shared with the team and we look forward to your next visit.

2/10 – Ungenügend

Lexi

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Vickaya, Front Desk Agent am 1. Mai 2024
Thank you for your feedback. We're sorry to hear you didn't fully enjoy your experience. Please feel free to reach out to us directly with any specific concerns you have so we can address them promptly.

10/10 – Hervorragend

Juan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Quiet and drama free
Aufenthalt von 1 Nacht im April 2024
Antwort von Front Desk am 29. Apr. 2024
Thank you for your feedback we take pride in our guest comfort. We hope to welcome you and your family back.

10/10 – Hervorragend

Yanet

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
-
Aufenthalt von 3 Nächten im April 2024
Antwort von Front Desk am 29. Apr. 2024
Thank you for your feedback we hope to see you and your family soon.

10/10 – Hervorragend

Anibal

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Kylie, Front Desk Agent am 24. Apr. 2024
Thank you so much for the glowing review! We're thrilled to hear that you had such a positive experience with us. Your feedback means the world to us, and we can't wait to welcome you back again soon!Warm Wishes, Hadley Resort & Marina

8/10 – Gut

Timothy

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
In the heart of Islamorada.
Aufenthalt von 3 Nächten im April 2024
Antwort von Kylie, Front Desk Agent am 17. Apr. 2024
Timothy, Thank you for choosing to stay with us in the heart of Islamorada! We appreciate your feedback and are always striving to improve. If there's anything specific you feel we could do better, please don't hesitate to let us know. We hope to welcome you back for an even better experience in the future!Best Wishes, Hadley Resort & Marina

10/10 – Hervorragend

Mellia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Loved this hotel. Our room was in a perfect location
Aufenthalt von 2 Nächten im April 2024
Antwort von Kylie, Front Desk Agent am 15. Apr. 2024
Thank you for your glowing review! We're thrilled to hear that you enjoyed your stay and found the location of your room to be perfect. We hope to welcome you back soon for another fantastic experience!Thank you, Hadley Resort & Marina

10/10 – Hervorragend

Itzia, miami

Mit der Familie gereist
Gut: Sauberkeit
Always exceeding our expectations, unmatched location, the ocean view suite is one of the best in the whole Florida keys
Aufenthalt von 2 Nächten im April 2024
Antwort von Kylie, Front Desk Agent am 10. Apr. 2024
We're so happy to hear that!! Thank you for your continued support, we love having you as part of our Hadley Resort family! We look forward to welcoming you back again soon!Best Wishes, Hadley Resort & Marina

10/10 – Hervorragend

MARK

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I hate to write this review, but it’s a hidden gem in the Florida Keys. Last-minute booking and was treated amazing ….. Thomas you’re the man … See you soon, my friend.
Aufenthalt von 1 Nacht im April 2024
Antwort von Kylie, Front Desk Agent am 9. Apr. 2024
Thank you so much for your kind words! We're thrilled to hear that you had a wonderful experience with us, even with the last-minute booking. Thomas will be delighted to know that he made your stay memorable. We can't wait to welcome you back soon!Best Wishes, Hadley Resort & Marina

8/10 – Gut

Krystyna

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit und Personal & Service
Room and facilities were as expected - decent value for money and no complaints. We only had a 2 night stay but on both days we found the elevator was in a pretty gross state (unfortunately some people find it acceptable to spit wherever they like - not the resorts fault but should have been checked for cleanliness at some point during the day) The breakfast offering was basic but acceptable. However, in spite of cereal being on offer there was no milk available on our first morning. Staff could have gone to a local store to purchase but chose not to so our toddler had to go without. Not great.
Aufenthalt von 2 Nächten im April 2024
Antwort von Kylie, Front Desk Agent am 8. Apr. 2024
Thank you for your feedback. We're glad to hear that you found our room and facilities to be as expected and that you found value in your stay. We apologize for the inconvenience caused by the condition of the elevator. We'll certainly address this with our housekeeping team to ensure cleanliness is maintained throughout the day. Regarding the breakfast experience, we apologize for the oversight with the milk on your first morning. We'll address this with our staff to ensure such situations are handled better in the future. We appreciate your understanding and hope to welcome you back for a more seamless experience.

10/10 – Hervorragend

Yanet

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Kylie, Front Desk Agent am 9. Apr. 2024
Thank you for the glowing review! We're thrilled to hear that you had an excellent experience. We look forward to serving you again soon!

10/10 – Hervorragend

Giovanna

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This was our family’s second stay and we love the hotel and its relaxing ocean views.
Aufenthalt von 2 Nächten im März 2024
Antwort von Kylie, Front Desk Agent am 8. Apr. 2024
Thank you for your continued support and for choosing our hotel for your family getaways! We're thrilled to hear that you enjoyed the relaxing ocean views during your second stay with us. We look forward to welcoming you back for many more memorable experiences by the sea!!Thank you again,

10/10 – Hervorragend

Christine M

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was truly fantastic, with a special shout out to Nicole who went above and beyond to ensure everything was up to par! The resort is so beautiful at was a sad morning as we departed but we will be back!
Aufenthalt von 4 Nächten im April 2024
Antwort von Kylie, Front Desk Agent am 8. Apr. 2024
Thank you so much for your glowing review! We're thrilled to hear that you had such a wonderful experience at our resort, and we're especially delighted that Nicole's exceptional service stood out to you. We can't wait to welcome you back for another unforgettable stay!Best Wishes,

10/10 – Hervorragend

Carol

Mit der Familie gereist
Beautiful views and the room layout was ideal!
Aufenthalt von 4 Nächten im März 2024
Antwort von Kylie, Front Desk Agent am 1. Apr. 2024
Thank you for the fantastic review! We're thrilled to hear that you enjoyed the beautiful views and found the room layout ideal. We hope you had a wonderful stay and look forward to welcoming you back soon!

10/10 – Hervorragend

DIANELYS

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Was a very nice weekend, especially with Thomas, a nice person who help us every time. Thanks a Thomas! I recommended the resort, very clean and quiet
Aufenthalt von 2 Nächten im März 2024
Antwort von Kylie, Front Desk Agent am 1. Apr. 2024
Thank you for your wonderful review! We're thrilled to hear that you had a very nice weekend at our resort and that Thomas made your experience even better with his helpfulness. We're glad you found our resort clean and quiet! Your recommendation means a lot to us, and we look forward to welcoming you back for another enjoyable stay. Thank you for choosing us!

10/10 – Hervorragend

Meredith

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Absolutely fabulous stay!! The breakfast was quick and delicious that was available. Truly a retro- Florida vibe throughout the whole property. My kids loved every bit of the pier, pool, bikes and the water sports. Thanks for having us we will sure be back!!! Such an at home feel!
Aufenthalt von 3 Nächten im März 2024
Antwort von Kylie, Front Desk Agent am 1. Apr. 2024
Thank you for your glowing review! We're delighted to hear that you had an absolutely fabulous stay and enjoyed our quick and delicious breakfast offerings. It's fantastic to know that your kids loved the pier, pool, bikes, and water sports - we strive to create memorable experiences for our guests of all ages. We can't wait to welcome you back for another wonderful stay! Safe travels until then!

10/10 – Hervorragend

Troadio

Mit der Familie und kleinen Kindern gereist, Mit Haustieren gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Exelent!
Aufenthalt von 1 Nacht im März 2024
Antwort von Kylie, Front Desk Agent am 1. Apr. 2024
Thank you so much for the fantastic review! We're thrilled to hear that you had an excellent experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back again soon!

10/10 – Hervorragend

Maria

Aufenthalt von 1 Nacht im März 2024
Antwort von Kylie, Front Desk Agent am 16. Apr. 2024
Thank you so much for the glowing review, Maria! We're thrilled to hear that you had such a positive experience with us. Your satisfaction is our top priority, and we look forward to serving you again in the future!Best Wishes, Hadley Resort & Marina

2/10 – Ungenügend

Jaqueline

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
This property is nothing like it looks online. I saw the property and room and left. After notifying management we also weren’t given a refund so the customer service is equally disappointing. Please choose another hotel in the area as the reviews here do not accurately reflect how this hotel looks.
Aufenthalt von 1 Nacht im März 2024
Antwort von Kylie, Front Desk Agent am 27. März 2024
We're truly sorry to hear about your experience. We strive to ensure our guests have a positive stay, and we regret that we fell short of your expectations. Your feedback is invaluable to us, and we will address the issues you've raised with our team to improve. We understand the importance of transparency and accuracy in our online representation, and we'll take steps to ensure our listings better reflect the reality of our property. Regarding the refund, we apologize for any inconvenience and will investigate this matter further to ensure our refund policies are applied fairly. We appreciate your comments and hope you'll consider giving us another chance in the future.Best Wishes

10/10 – Hervorragend

Sarah

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This is a well kept old-school property with great landscaping, water access and great customer service! Remodeled and updated rooms bring this treasure into today’s standards and our spacious suite was perfect for our family.
Aufenthalt von 1 Nacht im März 2024
Antwort von Kylie, Front Desk Agent am 26. März 2024
Thank you so much for your glowing review! We're thrilled to hear that you enjoyed our well-kept property, scenic landscaping, water access, and excellent customer service. Our team takes pride in maintaining a balance between old-school charm and modern standards, and we're delighted that our remodeled rooms and spacious suites met your family's needs perfectly. We appreciate your feedback and hope to welcome you back again soon!

6/10 – Okay

Daniela, Weston

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Ausstattung
Air conditioning made great noise during the night and front office was unattended for a long period
Aufenthalt von 1 Nacht im März 2024
Antwort von Kylie, Front Desk Agent am 25. März 2024
Thank you for your feedback. We apologize for the inconvenience you experienced with the noisy air conditioning and the unattended front office. Rest assured, we are addressing these issues promptly to ensure a more comfortable and efficient stay for all our guests! We appreciate your input and hope to have the opportunity to exceed your expectations in the future!

4/10 – Schlecht

Julie

Aufenthalt von 3 Nächten im März 2024
Antwort von Kylie, Front Desk Agent am 15. Apr. 2024
Thank you for taking the time to provide feedback. We're genuinely sorry to hear that your experience fell short of expectations. If you're open to discussing your concerns further, please don't hesitate to reach out. We're committed to ensuring every customer leaves satisfied.Kind Regards, Hadley Resort & Marina

10/10 – Hervorragend

James

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great staff and great location.
Aufenthalt von 2 Nächten im März 2024
Antwort von Kylie, Front Desk Agent am 25. März 2024
Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us and that our staff and location met your expectations. We hope to welcome you back again soon for another fantastic experience!

10/10 – Hervorragend

Susan

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Our 2 bedroom room was very large and comfortable for our stay. Our beachfront room had a beautiful view, especially for sunrise! Pool was really nice to enjoy as well. We only stayed overnight but we will definitely plan to stay again soon and for a longer stay!
Aufenthalt von 1 Nacht im März 2024
Antwort von Kylie, Front Desk Agent am 18. März 2024
Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your stay in our spacious and comfortable 2-bedroom suite with its beautiful oceanfront view, perfect for catching the sunrise! We're delighted that you also had the chance to relax and enjoy our pool. We can't wait to welcome you back for a longer stay soon!

4/10 – Schlecht

Jeffrey

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Staff was very helpful and friendly. It lists as water front, there is literly room for just 3 chairs on the waters edge, did i metion that you have to walk on rocks to get to the waters edge. No beach area. Or access for swimming in the ocean. The property is very dated. Paper thin walls, could hear the people in the next room as clearly as the people in my room. Yhe main check in and office, were the breakfast and bicycle pick up area is across the street from the main hotel and cottages. The Marina, staff were friendly and helpful. However the jet skiis and boats are very worn, and old.
Aufenthalt von 2 Nächten im März 2024
Antwort von Front Desk am 18. März 2024
Thank you for sharing your feedback with us. We're glad to hear you found our staff helpful and friendly! We apologize for any disappointment regarding the waterfront access and the condition of our property. Your comments will be shared with our team for improvement. We appreciate your insights and hope to have the opportunity to exceed your expectations in the future!

10/10 – Hervorragend

Von

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very clean, love the kitchen. And quite! Pool awesome!
Aufenthalt von 2 Nächten im März 2024
Antwort von Kylie, Front Desk Agent am 14. März 2024
Thank you for the glowing 5/5 review! We're thrilled to hear that you found our space clean, enjoyed the kitchen, and appreciated the tranquility. It's fantastic to know that you loved our awesome pool as well! We look forward to welcoming you back for another enjoyable stay.

10/10 – Hervorragend

Garrett

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Only complaint is 8AM breakfast should occur earlier. Great, friendly staff
Aufenthalt von 3 Nächten im März 2024
Antwort von Kylie, Front Desk Agent am 12. März 2024
Thank you for your positive feedback! We're delighted to hear that you found our staff friendly. We appreciate your suggestion regarding the breakfast time and will take it into consideration for future improvements. We hope to welcome you back for another great stay soon!

10/10 – Hervorragend

Edward, Belmar

Mit dem Partner gereist
Gut: Zustand der Unterkunft
Friendly staff. Nice room.
Aufenthalt von 3 Nächten im März 2024
Antwort von Kylie, Front Desk Agent am 12. März 2024
Thank you for your kind words! We're delighted to hear that you enjoyed our friendly staff and found the room nice. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future!

10/10 – Hervorragend

Linda

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I can't say enough good things about our stay! We rented a 2 bedroom unit. So spacious, views were breathtaking. Quite, had everything we needed. Breakfast in the morning till 10:30. Check out 11. Thomas manager offered so many suggestions to our questions .
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Kylie, Front Desk Agent am 12. März 2024
Thank you for your amazing review! We're thrilled to hear that you had such a fantastic stay in our 2-bedroom unit with breathtaking views. It's wonderful that you found the space quiet and well-equipped with everything you needed, and that you enjoyed the breakfast until 10:30. We're delighted that Thomas, our manager, was able to offer helpful suggestions to enhance your experience. We appreciate your kind words and hope to have the pleasure of hosting you again soon for another memorable stay!

10/10 – Hervorragend

Yigal

Geschäftlich gereist
Gut: Zustand der Unterkunft
The area is great
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Kylie, Front Desk Agent am 12. März 2024
Thank you for your positive feedback! We're thrilled to hear that you enjoyed the area surrounding our property. We hope you had a fantastic stay and look forward to welcoming you back in the future!

8/10 – Gut

Helene

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice but saw palmatos
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Front Desk am 26. Feb. 2024
Thank you for your feedback! We're thrilled that you enjoyed your stay with us! We would like to assure you that we will look into the palmetto issue immediately to prevent any future issues. We look forward to seeing you again soon!Best wishes,

10/10 – Hervorragend

Anthony

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Kylie, Front Desk Agent am 22. Feb. 2024
Thank you so much for the fantastic 5/5 review! We're thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority, and we look forward to serving you again in the future! If you have any suggestions or feedback, feel free to share. We appreciate your support!

4/10 – Schlecht

PHILIP

Mit Haustieren gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Ausstattung
Poor staffing and no one made our rooms up . Got locked out during office hours and no one was available to let us in. Office staff tried to charge additional fees that were not part of the price for the rooms . Definitely a scam!
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Front Desk am 20. Feb. 2024
Thank you for bringing these concerns to our attention, and we sincerely apologize for the inconvenience you experienced during your stay. We take your feedback seriously and are actively investigating the issues you've raised to ensure they are addressed promptly.We would like to apologize for any miscommunication that was caused by our staff. A full service, in which beds are made and the room is cleaned, is only performed every 3 days. Every other day we only offer a light service, unless you request otherwise. Also, the fees that we attempted to charge you were resort fees, which are applicable and paid by ALL guests staying with us. It includes access to parking, WIFI, continental breakfast, on-site amenities, etc.If you have any additional details or would like to discuss your experience further, please feel free to reach out to our customer service team. We value your feedback and are dedicated to providing a better experience for our guests.Once again, we apologize for any inconvenience caused and appreciate your understanding.Best regards,

4/10 – Schlecht

Peter

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Kylie, Front Desk Agent am 20. Feb. 2024
We appreciate your feedback and are sorry to hear about your less-than-satisfactory experience. Your satisfaction is our top priority, and we would like to learn more about the specific issues you encountered to address them promptly. Please reach out to our customer service team so we can better understand your concerns and work towards resolving them. Thank you for bringing this to our attention, and we hope to have the opportunity to improve your impression in the future!