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Bewertungen von The Highlander Hotel

4 out of 5
The Highlander Hotel
2525 Highlander Place, Iowa City, IA

Bewertungen

9,0

Wunderbar

420 von insgesamt 613 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
98 von insgesamt 613 Gästebewertungen haben eine Bewertung von 8 - Gut" "
51 von insgesamt 613 Gästebewertungen haben eine Bewertung von 6 - Okay" "
26 von insgesamt 613 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
18 von insgesamt 613 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,2/10

Sauberkeit

9,2/10

Personal & Service

9,0/10

Ausstattung

8,6/10

Zustand der Unterkunft

9,2/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Lasha

Mit der Familie gereist
Gut: Sauberkeit
Waited in our car for hours before being allowed to checkin because of the crazy early checkin fees they have. Area around the hotel is in desperate need of repair and sprucing up.
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Carlyn

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The decor and amenities like the pool, bar, snack shop are unique and trendy. It’s a cool place to hang out— more quiet than downtown and more character than Coralville.
Aufenthalt von 2 Nächten im Mai 2024

6/10 – Okay

Sandy

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
No phone in room...alright...but...they leave a telephone number to contact the front if needed. The recording states leave your room number and phone number they will call you back. After 3 calls in a two hour time...still no call back. That's poor service. Overall customer service is under welming, the only bright light in customer services is the young man that runs the snack shack
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Tracy

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The rooms are a little beaten up-chips in woodwork, paint scuffed, bathroom outdated except fancy hardware. However, the pool is wonderful, and the arcade is a lot of fun. The public areas of the hotel are in great shape.
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Gina

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We love the Highlander, great pool and hot tub! Bar and restaurant onsite and outdoor games and activities along with a fire pit!
Aufenthalt von 1 Nacht im Mai 2024

4/10 – Schlecht

sue

Mit dem Partner gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Some old hotels shouldn't be rehabbed. This is one of them. A hideous 70's building tarted up with lots of black....too creepy for me!
Aufenthalt von 1 Nacht im April 2024

6/10 – Okay

Suzan

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Hotel is pretty clean. Halls do smell like old hotel. Place is huge and felt like a ghost town checking in. Staff was very nice. It is an old Marriott that has has some remodeling. Beds were white/clean/ comfortable but carpet seems older. There are no conveniences nearby such as restaurants etc. Didn’t stay for breakfast.
Aufenthalt von 1 Nacht im April 2024

6/10 – Okay

Bradley

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Personal & Service
Nothing special. Weekend workers rude. Payment for breakfast on Sunday. No reasonable breakfast on Sunday for this pre- payment. Car lights shining directly into rooms as leaving hotel from 12 to 3 am. Not a good look for a place that sells place to sleep.
Aufenthalt von 2 Nächten im April 2024

10/10 – Hervorragend

windy

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Many different things to do with the family. Food was good. However pool closing at 9 for the kids was a bit early. Also age limit for the hot tub. But overall it was fun
Aufenthalt von 2 Nächten im April 2024

10/10 – Hervorragend

Adam

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Funky and fun destination!
Aufenthalt von 1 Nacht im April 2024
Antwort von Katelyn (FDM) am 14. Apr. 2024
Thank you, Adam! We are glad you enjoyed our vibe. Hope to have you again soon!

10/10 – Hervorragend

Kara

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
My family truly enjoyed staying here. The retro fun feel of hotel was so much fun, the pool and hot tub were fantastic, and the breakfast in the morning put every other hotel breakfast to shame. Seriously, the banana bread oatmeal and the breakfast potatoes were amazing. Also there is a lot of outdoor space to hang out on a beautiful day and the staff were all great.
Aufenthalt von 1 Nacht im April 2024
Antwort von Katelyn (FDM) am 14. Apr. 2024
Kara,Thank you for all of your incredible feedback! I am glad you all had such a wonderful time. We hope to have you back again, soon!

4/10 – Schlecht

Deb

Mit der Familie und kleinen Kindern gereist
Old property with some updates but still has older feel. Red Stains on counter in room we couldn’t wipe off. 🙁. Pillow top mattress is not that. Bathtub is olde and stained. Pool area nice. However the building seems staff less and you had to look hard to find them. No breakfast bar during week—grab and go. Wouldn’t stay here again. I think it is supposed to be a historic property but not that historic
Aufenthalt von 1 Nacht im April 2024
Antwort von Highlander Hotel Team am 2. Apr. 2024
Deb, we are sorry that we did not meet all your needs. We as a team are reflecting on all of your observations and correcting them. We are continuously working on staffing and have made changes already to have more staff on hand to ensure guests are all taken care of. We thank you for the time and feedback, and we will correct these issues. All the best, Highlander Hotel Team

8/10 – Gut

Tina

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The staff was accommodating and friendly! Always answered questions without making my 12 year old son or I feel like an inconvenience. The hotel is beautiful and spacious. But there was one thing that I seen in the reviews which was the cleanliness of the pool. That is true. The walls definitely need a good scrub down. People have made smiley faces and wrote “Hi” in the scum. The water was clean and warm. There are two things that The Highlander heavily advertises which is the arcade and the courtyard. There were several arcade games that don’t work so if you are looking to play nostalgic games such as Frogger or PacMan there were out of order. The courtyard is advertised as having a fire pit and there wasn’t one. They do offer a brunch buffet on Sundays. Children over the age of 10 are charged as an adult which is around $33. The hot complimentary breakfast that is offered the other days is the best I have ever had! Delicious!
Aufenthalt von 2 Nächten im März 2024
Antwort von Highlander Hotel Team am 2. Apr. 2024
Thank you so much for taking the time to let us know about your stay. We apologize for falling short on the specific items you mentioned. I do want to let you know that as of this week we have already corrected the arcade games and today the pool was deep cleaned to eliminate the film. We are hopeful that these few hiccups will not hold you back from coming to see us again. We LOVE to entertain! All the best,Highlander Hotel Team

10/10 – Hervorragend

Lulu

Aufenthalt von 1 Nacht im März 2024

8/10 – Gut

Sarah, Elberon

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
We liked that the pool was large and so was the hot tub. Busy weekend, so it was loud but quieted down after 11pm. Our specific room had cracks in the ceiling and the wood veneer was falling apart. Didn’t expect that for the price we paid. Otherwise, staff was friendly, pool was in good condition, and the breakfast was fabulous.
Aufenthalt von 1 Nacht im März 2024
Antwort von Katelyn (FDM) am 3. Apr. 2024
Sarah,We appreciate your feedback. I am happy to hear you were happy with our team, and our awesome pool area! We will notify maintenance of these issues immediately.

10/10 – Hervorragend

Jen

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Fantastic hotel. Excellent food, atmosphere, service , cleanliness, experience.
Aufenthalt von 1 Nacht im März 2024
Antwort von Katelyn (FDM) am 3. Apr. 2024
Jen! Thank you so much for your kind words. We are glad you had such a great time. We look forward to having you again soon!

8/10 – Gut

Joy

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great place great staff. Food order was incomplete and music too loud to sleep poolside and pool floor very slick. People in Next room got the floor soaked and we slipped going out to hot tub.
Aufenthalt von 1 Nacht im März 2024
Antwort von Katelyn (FDM) am 3. Apr. 2024
Joy,We appreciate your feedback. We are happy you are pleased with our staff! Of course, with any pool the floors can get slippery when wet. We do our best to keep the area dry as possible.

8/10 – Gut

Paige

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Such a great place to stay with kids. Pool, arcade, breakfast, everything we needed for multiple nights.
Aufenthalt von 3 Nächten im März 2024
Antwort von Katelyn (FDM) am 3. Apr. 2024
Paige,Thank you for the feedback! We are so glad you enjoyed your multiple night stay with us, and hope to have you back in the future!

8/10 – Gut

Annalisa

Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Cheryl

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Friendly staff. Great pool area!!
Aufenthalt von 1 Nacht im März 2024
Antwort von Katelyn (FDM) am 26. März 2024
Thank you for your kind words, Cheryl!We hope to have you back again soon.

10/10 – Hervorragend

James

Aufenthalt von 1 Nacht im März 2024
Antwort von Katelyn (FDM) am 14. Apr. 2024
Thank you, James!We are glad you enjoyed your stay!

10/10 – Hervorragend

Barbara

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Kids loved the pool and breakfast!
Aufenthalt von 1 Nacht im März 2024
Antwort von Katelyn (FDM) am 17. März 2024
Barbara, We are so glad you and your family had such an amazing time. We hope to have you guys back again soon!

6/10 – Okay

Ramey

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The hot tub needs to be cleaned. The walls were black and very dirty.
Aufenthalt von 1 Nacht im März 2024
Antwort von Katelyn (FDM) am 17. März 2024
Ramey,Thank you so much for your feedback. I can assure you our hot tub gets a scrub down weekly and is tested monthly by the state and Hygienic Laboratory to stay open. Our spa gets it most use during spring break. We hope you enjoyed your time with us, as well.

10/10 – Hervorragend

Sarah

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was wonderful! Pool and hot-tub hit for the girls! Nice that we did not have to leave to eat too!
Aufenthalt von 1 Nacht im März 2024
Antwort von Katelyn (FDM) am 10. März 2024
Sarah, Thank you for your kind words! We are glad you had such a great time in the pool!

10/10 – Hervorragend

Amber

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Katelyn (FDM) am 24. März 2024
Thanks, Amber! Glad you had a great stay with us. Hope to have you back again soon.

8/10 – Gut

Carol

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice pool, some arcade machines. Breakfast passable. The shake blender broke. Many arcade machines not working. Understaffed but those that were working, were working hard
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Katelyn (FDM) am 20. Feb. 2024
Carol,Thank you for your feedback. We appreciate you noticing our teams hard work!

10/10 – Hervorragend

Cary

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was great the staff was great. I was surprised that there was no phone in the room in case we needed the front desk. I was also surprised that electric car charging stations are in prominent places over handicapped parking. otherwise we enjoyed our stay and would recommend the Highlander as an enjoyable place to stay.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Katelyn (FDM) am 20. Feb. 2024
Cary,We are glad you enjoyed your stay! We hope to see you back again soon.

10/10 – Hervorragend

Shelley

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Would stay here again
Fun place to stay and hang with family or friends. My one complaint was the gap in the bathroom door when closed. It was a barn door style and still left a solid inch for people to peek in. Will ask for a different room next time.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Katelyn (FDM) am 17. Feb. 2024
Glad you guys had such a wonderful time with us! I will definitely look into this for you and pass this information along. Thank you!!

8/10 – Gut

Jazmín

Geschäftlich gereist
Aufenthalt von 1 Nacht im Februar 2024

10/10 – Hervorragend

Bailey A, Ames

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel has improved significantly since rebranding. It's cleaner, and feels more safe.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Katelyn (FDM) am 11. Feb. 2024
Thank you, Bailey! We are happy to hear you have enjoyed all of the improvements. Hope to have you back again soon! Look forward to having you guys again soon.

4/10 – Schlecht

Nina

Mit dem Partner gereist, Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
There was zero supervision and regulation of rules in the pool area. We were looking forward to the 9-10pm break from the chaotic children in the pool but they did not leave the area and were both swimming and in the common pool area through the duration of the adult time. Additionally, there was some sort of fiber or foreign substance floating throughout the pool when we attempted to enter. We decided it was too filthy and left the area instead. Our stay wasn’t at all what we expected or what was advertised. Highly disappointed.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Katelyn (FDM) am 11. Feb. 2024
Nina, We appreciate your feedback. We are sorry you had a less than perfect stay with us. Our busiest days in the pool are definitely are Friday's and Saturday's as you can imagine, as many families stay with us for our oversized pool! We will be sure to speak again with our pool attendant staff. Thank you,

2/10 – Ungenügend

Tristan

Aufenthalt von 1 Nacht im Februar 2024

10/10 – Hervorragend

Kaitlyn

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Room was fantastic! Water pressure was also great.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Katelyn (FDM) am 11. Feb. 2024
Thank you for the positive feedback. We are glad you have enjoyed your room, and your stay!

10/10 – Hervorragend

Cody

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Katelyn (FDM) am 9. Feb. 2024
Thank you, Cody!

10/10 – Hervorragend

Michael

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2024

8/10 – Gut

Cindy

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

Carlyn

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Katelyn (FDM) am 30. März 2024
Thank you, Carlyn! We are glad you enjoyed your stay!

8/10 – Gut

Craig

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Appreciated that the window screen in the room was white, so that it didn’t darken the room when the lights were on, but at night a bright glare appeared all around the screened window which made it difficult to sleep. Would have preferred dark curtains to pull which would have closed off outside light from the parking lot. Also heard a dog barking much of the night from an adjoining room. The public rooms of the hotel were hip and fun spaces. It was convenient to Iowa City downtown. Not sure whether we’ll try it again.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Katelyn (FDM) am 9. Feb. 2024
Hi Craig,Thank you for your feedback. I will be sure to pass this on. Our poolside and courtyard rooms do have black-out type curtains in the rooms! We hope to see you back again soon.

10/10 – Hervorragend

Benjamin, Waterloo

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
The hotel itself is AMAZING. Our specific stay the parking lot and road leading to the hotel was not plowed at all and we had difficulty even after 2 days there of getting through the snow. All other nearby lots and roads had been cleared well. Otherwise, the stay was exceptional.
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Katelyn (FDM) am 9. Feb. 2024
Thank you for your kind words, Benjamin! We are glad you loved the hotel and had an exceptional stay! The snow frustrated us, too! Unfortunately, we were at the mercy of our snow-plower, everyone was incredibly backed up. We would love to have you back (now that the snow is gone!)

10/10 – Hervorragend

Stephanie

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The property was not plowed or salted well at all. Driving around the building was terrible even with awd. Sidewalks were not salted at all and dangerous to walk with the ice.
Aufenthalt von 1 Nacht im Januar 2024

6/10 – Okay

Jade

Mit einer Gruppe gereist
Gut: Ausstattung
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
The pool was nice, despite being very crowded. The hot tub was closed much to our disappointment. The rooms and facilities didn't seem nearly as newly renovated as the pictures would have you believe. The "restaurant" consisted of a bar and a handful or tables in a corner behind it. My friends and I were very confused, thinking this can't possibly be the right place? The service was so absolutely slow I nearly couldn't believe how slowly the girls behind the bar were moving. Zero sense of urgency, even considering several people were waiting to be helped and visibly irritated. All in all it was an okay experience, but not a place I would recommend to anyone else.
Aufenthalt von 1 Nacht im Januar 2024

6/10 – Okay

Kortney

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Katelyn (FDM) am 11. Feb. 2024
Thank you, Kourtney. Please feel free to reach out with any other questions or concerns.

10/10 – Hervorragend

Angela

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Clean and comfortable. Newly remodeled and well decorated.
Aufenthalt von 1 Nacht im Januar 2024

8/10 – Gut

Nathan

Mit Haustieren gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This hotel is a super fun stay. It has a minimalist style, but the hotel itself is pretty neat. I didn’t get to use the amenities other than the free soda and room service. The food was decent, and well priced. My only drawbacks were the minimalist style; which didn’t give me any seats to relax in. Otherwise it’s a great hotel and a place I would return to if I ever do a road trip again. -Staff was very kind and helpful -Food was well priced -Huge Pool -Breakfast Buffet with the usual options -Beds are super comfy !!!One caution: they charged me three times for my one night stay and I had to call and have two of the charges removed. They were very courteous and quick about correcting it, but I would advise checking your account during and after your stay. This was during a major snowstorm which could have contributed to the error.
Aufenthalt von 1 Nacht im Januar 2024

8/10 – Gut

Margaret

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Fun place!
A lovely staff. We stayed during a blizzard. No elevators and 2nd floor room did not work well for us. Apparently you do not want to draw older people, who actually appreciated and understand all the cool 60’s and 70’s touches. In the bathroom the stool was short, like I would expect in a grammar school. Breakfast was nice. Beautiful pool area and party room. The arcade and bar were very good. A lot of games which the kids loved. We had a fun time!
Aufenthalt von 1 Nacht im Januar 2024

6/10 – Okay

Sheryl

Gut: Ausstattung
Aufenthalt von 2 Nächten im Januar 2024

10/10 – Hervorragend

Janelle

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The hot tub wasn’t super hot so the staff gave me a complementary drink!

8/10 – Gut

Denise

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Oktober 2023

8/10 – Gut

Angie

Mit der Familie gereist
Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
The hotel itself, the lobby, and our room were all great. The service from every staff member we interacted with was excellent. My only loss of stars is because of the pool area. Online, this huge pool area with a large hot tub and snack bar was the mIn reason we chose this hotel over others. But we were disappointed to see the pool area very dirty; gross hairballs all over the floor, nasty floaters in the hot tub and pool, and wet messes in slippery floor everywhere. We’d hoped to see the outdoor space and courtyard, but it didn’t seem to be open. So that was disappointing. Everything else about the hotel was great.
Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

Ann

You got to stay here
The staff is over the top. Helpful with service. Polite with all the questions asked. Ordered supper and the service and food was tasty the pool area was huge and open. Wish they would let U take a drink to pool. The bar service was very responsible in $ beautiful hotel
Aufenthalt von 1 Nacht im Januar 2024