2/10 – Ungenügend
michael
Mit der Familie gereist
14. Juni 2024
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I rarely write negative reviews since I own several businesses. I Appreciate having a customer communicate with me rather than leave poor reviews. However, Love Hotels would not take care of the issues when we communicated directly. Our cab driver told us “the voyageur closed down. I’m just warning you.” When we arrived, the building was very dilapidated. There was trash, Dominoes Pizza boxes stacked, and various junk items like crock pots stacked in the entrance. We literally waited for 15 minutes while the staff was calling management trying to get the password to Square to check us in. The carpets are completely stained and ripped. There are large areas with no paint on the walls. When we saw the room, one of the beds was completely swayed in the middle. We wanted to watch the Stanley Cup that night, so we immediately checked to see if the cable worked. It did not. The remotes were not working and the channel was stuck on an old western channel. The overall feel of the hotel was completely unclean and not very safe. When we told the hotel we would not be staying there, they refused to refund our money. I took pictures of all the trash and the conditions of the hotel to show Love Hotels. They still wouldn’t refund our money. So I will take this up with the credit card company.
michael
Aufenthalt von 1 Nacht im Juni 2024