I reserved a room at this hotel almost a year prior to my arrival and received a proper confirmation of the booking. Five days prior to my arrival, I called the hotel to confirm the details of my upcoming visit. During our call they said they were completely booked, but when I gave them my name and reservation confirmation, they said my reservation was all set. When I then arrived to the hotel for my trip, they simply said they were sorry and didn’t have any rooms available, despite my reservation. Based on the way they apologized and said that they didn’t know what happened in their system or how they possibly gave our room away, it appeared they felt that was sufficient. I needed to ask why no one from the hotel felt the need to call me before I arrived at their property to notify me. I pointed out that the reminder email I received 4 days prior stated that IF I needed to cancel my reservation, that I had until the day before my arrival for free cancellation, so they knew I would be paying for my room whether or not I showed up, since I had not cancelled the reservation. After all of that, the hotel also didn’t understand that a proper solution would be to try to help me, their expected guest, whose room they simply gave away. (They shared with me that they had about 10 other guests with reservations that they wouldn’t be able to accommodate either. This was not helping the matter.) I then asked if they could call any nearby hotels to help find a place for me to stay.
