Thank you

Dear Tatevik, It is our pleasure to know that your time with us at the Renaissance Esmeralda Resort & Spa, Indian Wells was enjoyable, and we appreciate your generous rating. It is always gratifying to receive praise for exceeding expectations. It was lovely hosting you. We look forward to your next visit.John Maisano,Front Office Manager

Dear Yan, Thank you for your recent visit to our resort and your online review. We are committed to offering every one of our guests an exceptional stay; therefore, we apologize for the inconvenience you experienced during our peak season. We are always looking for ways we can improve, and we will take your feedback into account. On a positive note, we are glad that you loved our well-kept property. We are grateful for your patience, and we hope to have the opportunity to make a much better impression on a future stay.John GravesDirector of Room Operations

Dear Bryan, Thank you for choosing Renaissance Esmeralda Resort & Spa, Indian Wells, and for sharing your review. We are glad that you had a memorable weekend with us and that we could be a part of your birthday celebration! We enjoyed reading your comments about the excellent hospitality you received from our associates and how much you liked our well-kept property. It is our pleasure to know that we exceeded your expectations. We loved having you as our guest, and we look forward to welcoming you in the near future.John Graves,Director of Room Operations

Dear Jorge, We are thrilled you had an excellent stay at Renaissance Esmeralda Resort & Spa, Indian Wells, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.John GravesDirector of Room Operations

Dear Chris, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Renaissance Esmeralda Resort & Spa, Indian Wells; we hope to see you again soon.John GravesDirector of Room Operations

Dear Houssam,Thank you for reviewing your stay at Renaissance Esmeralda Resort & Spa, Indian Wells. We are delighted that your overall experience with us was pleasant and how much you enjoyed our well-kept property and friendly staff. However, we regret not meeting all of your expectations. We hope you will give us another chance to provide you with a much better experience should your travels bring you to our area.John GravesDirector of Room Operations

Dear Mindy, Thank you for taking the time to review your recent visit to Renaissance Esmeralda Resort & Spa, Indian Wells, and the nice rating. We are delighted that you enjoyed our well-kept property and had a very relaxing stay. We are always looking for opportunities to improve our guest experience, so we are grateful for your feedback. We look forward to welcoming you back the next time you are in our area. John GravesDirector of Room Operations

Dear Dana, Thank you for the wonderful review of the Renaissance Esmeralda Resort & Spa, Indian Wells. We are delighted you enjoyed everything our resort offers, with the beautiful Coachella Valley as our backdrop, we love to provide our guests with a restful sanctuary for weekend getaways and family vacations. We also appreciate your suggestions and look forward to welcoming you back again whenever your travels bring you to our area.John GravesDirector of Room Operations

Dear Teofila, Thank you for your recent visit to Renaissance Esmeralda Resort & Spa, Indian Wells and your online review. We are delighted to know that you loved our well-kept property and the service we provide. We are committed to offering every one of our guests an exceptional stay; therefore, we apologize for the frustrations you experienced at the pool side during our peak season, and we are grateful for your patience. We are always looking for ways we can improve, and we will take your feedback into account. Thank you again for choosing us, and we hope to have the opportunity to make a much better impression on a future stay.John GravesDirector of Room Operations

Dear Jonathan, Thank you for taking the time to review your stay at our resort. We apologize that you had difficulty finding a parking space and for the frustrations you encountered regarding the seating availability at our pool area. We take guest feedback seriously as we are always looking for ways to enhance our service. We appreciate your patience in these matters and hope the rest of your time with us was pleasant. We look forward to having the pleasure of welcoming you back and providing you with a flawless stay that meets and exceeds your expectations.John GravesDirector of Room Operations

Dear Lemar, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Renaissance Esmeralda Resort & Spa, Indian Wells, and we look forward to welcoming you back soon.John GravesDirector of Room Operations

Dear Kimberly, Thank you for the generous rating of the Renaissance Esmeralda Resort & Spa, Indian Wells. We are delighted you enjoyed everything our resort offers. With the beautiful Coachella Valley as our backdrop, we love to provide our guests with a restful sanctuary for family vacations. We hope you will come back to see us soon!John GravesDirector of Room Operations

Dear Jesse, It is wonderful to know you enjoyed everything about your time at Renaissance Esmeralda Resort & Spa, Indian Wells and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.John GravesDirector of Room Operations

Dear Ted, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Renaissance Esmeralda Resort & Spa, Indian Wells, and we look forward to welcoming you back soon. John Graves,Director of Room Operations

Dear Miranda, Thank you for being our guest at the Renaissance Esmeralda Resort & Spa, Indian Wells. We are glad that you enjoyed our beautiful views as well as the amenities we offer. However, we regret not meeting all your expectations with regard to our service and will share your comments appropriately. Thank you again; we look forward to your next visit.John GravesDirector of Room Operations

Dear Meghan, Thank you for taking time to evaluate your recent stay at our resort. We deeply apologize for the delay you experienced with our service and reception to your requests. We are also sorry for disappointing you with the cleanliness of our pool. We understand how frustrating this can be, and we are very grateful for your patience. You have our assurance that we are working to address this issue as we increase staffing and training. We are always looking for opportunities to improve our guest experience, so we are grateful for your feedback. Thank you again; we would appreciate the opportunity to demonstrate the true spirit of hospitality we are dedicated to providing.John GravesDirector of Room Operations

Dear Stuart, Thank you for your review of your stay. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional visit that we want for every guest. We hope to have a future opportunity to restore your confidence in us.John GravesDirector of Room Operations

Dear Jonathan, Thank you so much for the perfect rating of your time at Renaissance Esmeralda Resort & Spa, Indian Wells. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area. John GravesDirector of Room Operations

Dear Ms. Jane, It was our pleasure welcoming you to the Renaissance Esmeralda Resort & Spa, Indian Wells. We love that your experience was perfect from beginning to end. On behalf of all of us, we thank you for taking the time to review our resort, and we hope to see you again soon.John GravesDirector of Room Operations

Dear Arman, We are happy you had such a lovely time at Renaissance Esmeralda Resort & Spa, Indian Wells. Thank you for sharing your rating with us. We look forward to hosting you again soon for an even more wonderful experience.John GravesDirector of Room Operations

Dear Melissa, Thank you for choosing Renaissance Esmeralda Resort & Spa, Indian Wells and sharing your experience. We are pleased you and your family had a memorable stay and enjoyed our accommodations and amenities. We are also happy to know you loved our food offerings. Thank you again for including us in your travel plans. It would be a pleasure to welcome you and your family back anytime you visit our area. John GravesDirector of Room Operations

Dear Richard, Thank you for choosing the Renaissance Esmeralda Resort & Spa, Indian Wells, during your visit to Palm Springs. We appreciate you sharing how much you enjoyed your stay and our proximity to the Tennis Garden. We are also delighted that you loved the shuttle service provided for our guests. We hope to welcome you back the next time your travels bring you to the area.John GravesDirector of Room Operations

Dear Barbara, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Renaissance Esmeralda Resort & Spa, Indian Wells. We look forward to welcoming you back on your next visit.John GravesDirector of Room Operations

Dear Raymond, Thank you for the glowing review of the Renaissance Esmeralda Resort & Spa, Indian Wells. We are thrilled to read about your fantastic stay and how much you enjoyed our hospitality. We work hard to deliver an excellent experience for all of our guests, so we celebrate reviews such as yours. Thank you again; we look forward to welcoming you back on your next trip.John Graves,Director of Room Operations

Dear Grace, Thank you for your generous rating and for choosing to stay at the Renaissance Esmeralda Resort & Spa, Indian Wells while you were here for an event. We are delighted to hear that you enjoyed everything our resort has to offer, including our modern accommodations and varied dining options. We are also glad you liked the convenience of our amenities. We hope to have the pleasure of welcoming you back soon. John Graves, Director of Room Operations

Dear Mary, On behalf of our entire team, thank you for taking the time to post such wonderful feedback about Renaissance Esmeralda Resort & Spa, Indian Wells. We are delighted that you thoroughly enjoyed your stay, most notably our inviting property. It was such a pleasure hosting your visit, and we hope to have the honor of doing so again soon.John GravesDirector of Room Operations

Dear Tracy, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating and sincerely apologize for not meeting your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.John GravesDirector of Room Operations

Dear Natalie, Thank you for the generous rating of the Renaissance Esmeralda Resort & Spa, Indian Wells. We are delighted you enjoyed everything our resort offers, including our location. With the beautiful Coachella Valley as our backdrop, we love to provide our guests with a restful sanctuary for weekend getaways and family vacations. We hope you will come back to see us soon!John GravesDirector of Room Operations

Dear Nicole, Thank you for sharing your thoughtful experience with us, and we are delighted that Renaissance Esmeralda Resort & Spa, Indian Wells holds special memories for you. It is heartwarming to know that you now bring your family and kids to enjoy the beauty of our upgraded rooms and the warm hospitality of our valet team, particularly Cuco, at the pool. We appreciate your honest feedback regarding the dining experience, and we apologize for the issues you encountered. Your comments about the service and the quality of the food are crucial, and we will address these matters with our culinary teams to ensure improvements moving forward. We genuinely appreciate your loyalty and the opportunity to host you and your family. We look forward to welcoming you back with even better experiences in the future.John Graves,Director of Room Operations

Dear Philip, Thank you for your feedback regarding the noise concerns you had during your time with us. Please accept our sincere apologies for the inconvenience caused. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. We take noise concerns seriously and will look into the issue to address it effectively. We also regret your disappointment with the inconvenience you had with our sofa bed. We are also sorry for the unpleasant interaction you had with one of our associates. We will share your comments with the appropriate department and ensure proper actions are taken. Your feedback is appreciated, and we hope to have the opportunity to provide you with a more tranquil and enjoyable stay in the future.John GravesDirector of Room Operations

Dear Joe, Thank you for being our guest and for writing such a great review! We are delighted that our amenities and property exceeded your expectations and that you particularly loved spending time at our beautiful pool. We hope that your great experience will bring you back to enjoy more of what we have to offer. Thank you again for choosing the Renaissance Esmeralda Resort & Spa, Indian Wells.John GravesDirector of Room Operations

Dear Lisa, Thank you for taking the time to share that your stay at Renaissance Esmeralda Resort & Spa, Indian Wells was perfect in every way. We appreciate your fantastic feedback and look forward to welcoming you again.John Graves,Director of Room Operations

Dear Ernestine, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Renaissance Esmeralda Resort & Spa, Indian Wells, and we look forward to welcoming you back soon.John Graves,Director of Room Operations

Dear Yessenia, Thank you for the five-star review of the Renaissance Esmeralda Resort & Spa, Indian Wells. We are thrilled to read about your fantastic stay and how much you enjoyed our courteous hospitality and clean accommodations. We work hard to deliver an excellent experience for all of our guests, so we celebrate reviews such as yours. We are grateful for your recommendation, and we look forward to welcoming you and your family back on your next trip. John GravesDirector of Room Operations

Dear Armando, Thank you for choosing to stay with us at Renaissance Esmeralda Resort & Spa, Indian Wells. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.John GravesDirector of Room Operations

Dear Kaitlin, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Renaissance Esmeralda Resort & Spa, Indian Wells.John GravesDirector of Room Operations

Dear Diana, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Renaissance Esmeralda Resort & Spa, Indian Wells. We look forward to welcoming you back on your next visit.John GravesDirector of Room Operations

Dear Sara, We are delighted you had a great stay at Renaissance Esmeralda Resort & Spa, Indian Wells. Thank you for the kind rating, and we look forward to hosting you again soon.John GravesDirector of Room Operations

Dear Mr. Mac,Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Renaissance Esmeralda Resort & Spa, Indian Wells; we hope to see you again soon. John GravesDirector of Room Operations

Dear Jerry, Thank you for the generous rating of the Renaissance Esmeralda Resort & Spa, Indian Wells. We are delighted you enjoyed everything our resort offers. We appreciate you taking the time to share your experience, and we look forward to seeing you again.John GravesDirector of Room Operations

Dear Natarajan,Thank you for staying at Renaissance Esmeralda Resort & Spa, Indian Wells, and for your generous rating. We love reading comments like yours, as our goal is to ensure an excellent and memorable experience for every guest. We appreciate you sharing your feedback, and we look forward to seeing you again soon.John GravesDirector of Room Operations

Dear Randall, Thank you for choosing Renaissance Esmeralda Resort & Spa, Indian Wells, and for the excellent rating. We are thrilled to know we exceeded your expectations, and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.John GravesDirector of Room Operations

Dear Hyejin, On behalf of our associates, thank you for the excellent rating. We love that our guests can enjoy our luxury spa, restaurants, championship golf, and other amenities set against the Santa Rosa Mountains in the foothills of Palm Springs' Coachella Valley. All of us at the Renaissance Esmeralda Resort & Spa, Indian Wells look forward to having you visit us again. Happy Holidays and Happy New Year!John GravesDirector of Room Operations

Dear Mariah,Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Renaissance Esmeralda Resort & Spa, Indian Wells. We look forward to your return and wish you all the best with your future travels.John GravesDirector of Room Operations

Dear Cristina, Thank you for reviewing your stay at Renaissance Esmeralda Resort & Spa, Indian Wells. We are delighted to read that Jasmine helped to make your stay even more comfortable. Your compliments will surely be shared with her. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit. Happy Holidays and Happy New Year!John GravesDirector of Room Operations

Dear Virginia, Thank you for relaying your honest feedback. It is important for our guests to have a great experience, and we are delighted to know our hospitality and great service exceeded your expectations. We hope you consider Renaissance Esmeralda Resort & Spa, Indian Wells your home away from home when your travels bring you back this way.John Graves,Director of Room Operations

Dear Valued Guest,Thank you for your continued support and for sharing your positive experiences with us. We are thrilled to hear that you have enjoyed your stays at the Renaissance Esmeralda Resort & Spa in Indian Wells, especially during your work trips. We appreciate your recognition of the amenities we offer and our efforts to provide a comfortable and enjoyable environment for our guests. We would love to have you back for your next visit and aim to exceed your expectations once again.John GravesDirector of Room Operations

Dear Guest, Thank you for choosing to stay with us and for rating your experience. We regret if we provided you with anything other than a perfect, seamless experience, and we hope you will come back for a much-improved stay. Thank you again for being our guest.John GravesDirector of Room Operations

Dear Jose, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at the Renaissance Esmeralda Resort & Spa, Indian Wells; we hope to see you again soon. John GravesDirector of Room Operations