Außenbereich

Bewertungen von The Moran CITYCENTRE

4 out of 5
The Moran CITYCENTRE
800 Sorella Court, Houston, TX

Bewertungen

8,6

Hervorragend

627 von insgesamt 1010 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
205 von insgesamt 1010 Gästebewertungen haben eine Bewertung von 8 - Gut" "
79 von insgesamt 1010 Gästebewertungen haben eine Bewertung von 6 - Okay" "
49 von insgesamt 1010 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
50 von insgesamt 1010 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,8/10

Sauberkeit

9,0/10

Personal & Service

8,6/10

Ausstattung

8,8/10

Zustand der Unterkunft

8,8/10

Umweltfreundlichkeit

Bewertungen

4/10 – Schlecht

Joachim

Geschäftlich gereist
Gut: Komfort des Zimmers
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Think it was my last stay at this place.
It was such a nice place when it was the Sorella hotel.Today i would not stay again.They have done no renovation the last years. Chair dirty, carpet dirty, bathroom ventilation dirty. Breakfast like a 2 Star hotel. The area is beautifull but the problem is to pay 230$ /night for this hotel.At check out they wäre not able to give me an envelope for the bill.
Aufenthalt von 3 Nächten im November 2021
Antwort von Hotel Management am 15. Nov. 2021
Hi Joachim, Thank you for taking a moment to share your feedback with us. We are truly sorry and disappointed to hear about the perception you are left with about our staff and accommodations. We have high expectations for ourselves and are all sorry we missed the mark on your experience. We can assure you that we'll be addressing your comments with our team and hope you'll give us another opportunity to provide you with a more enjoyable stay in the future.

4/10 – Schlecht

Mary

Mit der Familie gereist
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 4 Nächten im Januar 2020
Antwort von Laura Asaro am 27. Jan. 2020
Hello Mary, We are sorry your stay with us was not perfect. We wish we knew why! Feedback from our valued guest is a great gateway for improvement. If there is any feedback you might like to share please reach out to us.

10/10 – Hervorragend

Ahmed

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
Very convenient clean quite property
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

F

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I love it 😍
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

Marlon

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Perfect location and great staff
Aufenthalt von 2 Nächten im Februar 2024

10/10 – Hervorragend

Maronda

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I really enjoyed my stay. The staff is very friendly…the rooms are super clean and the breakfast in the lobby was a great touch. It’s literally in city centre so you can shop and eat within minutes. Definitely will be back 😊
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Kai, Durham

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2024

8/10 – Gut

Amanda

Mit einer Gruppe gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung
N/A
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Joseph

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great hotel. Great staff!!!
Aufenthalt von 2 Nächten im Mai 2024

8/10 – Gut

Andrew, Katy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024

4/10 – Schlecht

Rosemarie

Gut: Sauberkeit
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Gym, restaurant etc are under construction. Woke up to hammering at 7:15am. The only items left in continental breakfast by 9:30 was fruit (when it’s supposed to be consistently replenished until 11am). Safe, walkable, and clean but not worth the price at the moment.
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Luis

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Todo perfecto lo que mas me gusto a li y mis hijas fue la Al alberca y la Vista al desayunar hay mismo en el Hotel riquisimaa la Comida y el servicio excelente los valet parking súper educados 🙏
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Property Management am 14. Mai 2024
Thank you for your terrific review on your recent stay! We’re delighted to hear that we went above and beyond in providing you with the best experience possible. It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. We look forward to welcoming you back to our hotel in the near future!

10/10 – Hervorragend

Gilberto

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Property Management am 14. Mai 2024
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

10/10 – Hervorragend

Pamela

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Super convenient and liked luxury accommodations.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Property Management am 14. Mai 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 – Hervorragend

Linzi

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great place to stay but was under construction so the pool was closed. I would like to stay again once everything is open. Nice area, friendly staff.
Aufenthalt von 1 Nacht im März 2024
Antwort von Property Management am 14. Mai 2024
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and are grateful to hear that you enjoyed your overall visit. It would be an honor to welcome you back again in the future!

10/10 – Hervorragend

Miranda

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I will definitely stay here again
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Property Management am 14. Mai 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 – Hervorragend

Tennille

Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Rory

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice and great area!
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Property Management am 6. Mai 2024
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are glad to know that you enjoyed your overall stay! We look forward to welcoming you back to our hotel in the future.

10/10 – Hervorragend

Amanda, Richmond

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had a wonderful hotel stay! Ryan (front desk) was very nice a friendly! I wish the bathroom was more updated. Besides that, it was great! Would definitely return!
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Property Management am 6. Mai 2024
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and are grateful to hear that you enjoyed your overall visit. It would be an honor to welcome you back again in the future!

10/10 – Hervorragend

JACEK

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Breakfasts very plain and standard even when not under construction. No kettles in room for brewing own coffee, a must for the affocionado.
Aufenthalt von 7 Nächten im April 2024
Antwort von Property Management am 14. Mai 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 – Hervorragend

Ayanna

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Property Management am 6. Mai 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 – Hervorragend

Talesha

Aufenthalt von 2 Nächten im April 2024

10/10 – Hervorragend

Traci

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I really enjoyed meeting the staff, everyone was so helpful. I was disappointed that I wasn’t able to connect with Netflix in the TV but other than that, I enjoyed my stay.
Aufenthalt von 2 Nächten im April 2024
Antwort von Property Management am 6. Mai 2024
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

10/10 – Hervorragend

Rodrigo

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I love the family oriented atmosphere. I will definitely go back!!!
Aufenthalt von 1 Nacht im April 2024
Antwort von Property Management am 6. Mai 2024
Thank you for your feedback! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

10/10 – Hervorragend

Yeleny

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Loved being close to great restaurants and retail. They are currently going through some renovations so that was a little inconvenient. The staff was so kind and they accommodated to my needs.
Aufenthalt von 1 Nacht im April 2024
Antwort von Property Management am 6. Mai 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We are pleased to note that you had a pleasant encounter with our staff, as we pride ourselves in providing exceptional customer service for our guests. We look forward to welcoming you back to our hotel in the near future!

2/10 – Ungenügend

Paul

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im April 2024
Antwort von Property Management am 6. Mai 2024
Thank you for taking the time to rate our hotel. We’re so disappointed to know that your experience did not match your expectations. We hope you will give us another opportunity to better serve you on your next visit - we have no doubt that the next time you would have the wonderful experience that most of our guests have.

10/10 – Hervorragend

Patrick, Montgomery

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everyone was amazing!
Aufenthalt von 1 Nacht im April 2024
Antwort von Property Management am 6. Mai 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 – Hervorragend

Gabrielle

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The stay was great.
Aufenthalt von 1 Nacht im April 2024
Antwort von Property Management am 6. Mai 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 – Hervorragend

Ana

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
Beautiful room, comfortable bed!
Aufenthalt von 1 Nacht im April 2024
Antwort von Property Management am 6. Mai 2024
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

8/10 – Gut

Yonathan

Geschäftlich gereist, Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Forgot to give us room cleaning but made it up to us with late night cleaning and credit
Aufenthalt von 2 Nächten im April 2024
Antwort von Property Management am 6. Mai 2024
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and are grateful to hear that you enjoyed your overall visit. We truly appreciate all of the feedback you've shared as well, as we are always looking for opportunities to improve. It would be an honor to welcome you back again in the future!

10/10 – Hervorragend

Chris, jacksonville

Aufenthalt von 2 Nächten im April 2024

10/10 – Hervorragend

Daphnee

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I loved staying here it’s kinda noisy at night but the area is bustling and beautiful
Aufenthalt von 1 Nacht im April 2024
Antwort von Property Management am 6. Mai 2024
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are glad to know that you enjoyed your overall stay! We look forward to welcoming you back to our hotel in the future.

10/10 – Hervorragend

Evelyn, Houston

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Easy access to shopping centre
Aufenthalt von 2 Nächten im April 2024
Antwort von Property Management am 24. Apr. 2024
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

10/10 – Hervorragend

Ricky

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Loved the hotel! Very clean. Nice linens.Breakfast had lots of options.
Aufenthalt von 1 Nacht im April 2024
Antwort von Property Management am 24. Apr. 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 – Gut

John

Mit dem Partner gereist
Gut: Personal & Service
One of the big problems with this hotel is there is no reserved parking in the parking structure attached to the hotel. So if you try to park after 7:00 pm it’s almost impossible to find a spot. There is also some place close that plays music late. We were on the 7th floor and it was still quite loud. One other small thing the only coffee that was in the room was decaf.
Aufenthalt von 1 Nacht im April 2024
Antwort von Property Management am 22. Apr. 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 – Hervorragend

Jonathan

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Highly recommend. Area is superb and staff is great!
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Property Management am 22. Apr. 2024
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

8/10 – Gut

Heather

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
Great location with lots of shopping and food options within walking distance. We didn't like the gym and pool being closed during our stay. The property shouldn't charge an amenities fee without amenities being available on property.
Aufenthalt von 2 Nächten im April 2024
Antwort von Property Management am 22. Apr. 2024
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are glad to know that you enjoyed your overall stay! We look forward to welcoming you back to our hotel in the future.

10/10 – Hervorragend

sophia

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We live near this hotel and use it for ourselves and friends in town. It’s under construction renovation but I’m sure it will be better it needed it. Rooms are all already renovated
Aufenthalt von 1 Nacht im April 2024
Antwort von Property Management am 22. Apr. 2024
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

10/10 – Hervorragend

Cheri

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice hotel, good staff and lots to do within walking distance
Aufenthalt von 1 Nacht im April 2024
Antwort von Property Management am 22. Apr. 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

4/10 – Schlecht

Tera

Mit dem Partner gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Valet was great. Front desk was rude. Outside music was loud and can be heard inside the hotel rooms (5th floor). Area has heavy traffic with limited entrances and exits. Shower knob was broken. Be aware before you book this property is under construction!
Aufenthalt von 1 Nacht im April 2024
Antwort von Property Management am 22. Apr. 2024
Thank you for your review. We are sorry to hear that we failed to meet your expectations during your recent stay. We truly appreciate your feedback as we are always looking for opportunities to improve. We hope to have the chance to welcome you back in the future for a more enjoyable stay.

8/10 – Gut

Munotanan

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
The Moran as whole was great but because of all the construction we couldn't enjoy the facilities and by the time we were aware we were already couldn't cancel our reservation . But the rooms are fantastic. Staff were amazing and service was great.
Aufenthalt von 1 Nacht im April 2024
Antwort von Property Management am 22. Apr. 2024
Thank you for your terrific review on your recent stay! We’re delighted to hear that we went above and beyond in providing you with the best experience possible. It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. We look forward to welcoming you back to our hotel in the near future!

10/10 – Hervorragend

Elisabeth, MIAMI

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
One of my favorite hotels for business trips!
Aufenthalt von 3 Nächten im April 2024
Antwort von Property Management am 22. Apr. 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 – Hervorragend

Kulab

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Property Management am 24. Apr. 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 – Hervorragend

Angela

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Perfect location for a girls shopping weekend! Hotel view of the city is nice. Breakfast is good. Ready for the construction to be over and the pool to be open, but the hotel accommodates with a lifetime fitness pass during the stay. Very happy!
Aufenthalt von 1 Nacht im März 2024
Antwort von Property Management am 3. Apr. 2024
Thank you for your terrific review on your recent stay! We’re delighted to hear that we went above and beyond in providing you with the best experience possible. It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. We look forward to welcoming you back to our hotel in the near future!

8/10 – Gut

scott

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Beautiful property was under construction during my visit… not a big deal but.
Aufenthalt von 2 Nächten im März 2024
Antwort von Property Management am 8. Apr. 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 – Hervorragend

Quanovia

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Loved the property, it was under construction but also easy to get around. Would definitely recommend to others.
Aufenthalt von 2 Nächten im März 2024
Antwort von Property Management am 3. Apr. 2024
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

10/10 – Hervorragend

Francisco

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great place to stay and everyone was nice
Aufenthalt von 1 Nacht im März 2024
Antwort von Property Management am 3. Apr. 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 – Gut

Jennifer

Gut: Sauberkeit, Personal & Service und Ausstattung
Aufenthalt von 1 Nacht im März 2024
Antwort von Property Management am 22. Apr. 2024
Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know that we were able to provide you with an overall enjoyable visit. We look forward to welcoming you back soon!

6/10 – Okay

Vashti

Gut: Ausstattung
Stayed here in October 2023, and it was Excellent. March 2024 and things are not the same. I had no problem with the extensive renovations that caused the Pool area to be closed and breakfast to be served in the Lobby -although no notification of this was given at the time of my booking. However, Housekeeping was very poor. No Wash Towels replaced (I had to ask); no water for the Coffee Machine replaced (I had to ask); no disposable cups replaced (I had to ask)…each time warranted a trip to the Front Desk. Housekeeping left used wash cloths in the bathroom, and a used cleaning rag they had used to clean rooms on my vanity. While I really love the location of this Hotel and absolutely enjoyed my stay last year…I was very disappointed this stay. The Front Desk Staff was apologetic
Aufenthalt von 4 Nächten im März 2024
Antwort von Juan R am 30. März 2024
Dear Vashti,Thank you for taking the time to share your honest feedback. We’re so sorry to hear that your experience did not match your expectations. This is an uncommon instance as the vast majority of our guests trust us with their stay and enjoy their experience with us to the fullest. We work very hard to make sure all of our guests have a rewarding stay and are disheartened to learn of your disappointment.We hope you will give us another opportunity to better serve you on your next visit - we have no doubt that the next time you would have the wonderful experience that most of our guests have.

10/10 – Hervorragend

jorge

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Was amazing
Aufenthalt von 2 Nächten im März 2024
Antwort von Property Management am 25. März 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.