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Bewertungen von Motel 6 Houston, TX - Spring

2 out of 5
Motel 6 Houston, TX - Spring
415 Farm to Market 1960, Houston, TX

Bewertungen

6,0
73 von insgesamt 334 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
66 von insgesamt 334 Gästebewertungen haben eine Bewertung von 8 - Gut" "
56 von insgesamt 334 Gästebewertungen haben eine Bewertung von 6 - Okay" "
42 von insgesamt 334 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
97 von insgesamt 334 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

6,2/10

Sauberkeit

7,0/10

Personal & Service

4,6/10

Ausstattung

5,8/10

Zustand der Unterkunft

4,6/10

Umweltfreundlichkeit

Bewertungen

2/10 – Ungenügend

Sabrina

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room had stains on the bed, blankets look like they were from the 70’s. They charged me additional money because they said the rate advertised was wrong. The smell was horrible, TV did not work. We DID NOT stay.
Aufenthalt von 1 Nacht im Mai 2024

2/10 – Ungenügend

Darwin

Mit der Familie und kleinen Kindern gereist, Geschäftlich gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Esta sucio, en malas condiciones y apesta a orines las habitaciones
Aufenthalt von 1 Nacht im Mai 2024

2/10 – Ungenügend

Timothy

Mit Haustieren gereist, Mit dem Partner gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
They scammed me and charged me and cancel my rooms after I paid. We had to leave and cancel our vacation I am suing this hotel and Expedia. I will be expressing my opinions on all social media apps and on my national podcast!! SCAM>> Shame on you...
Aufenthalt von 5 Nächten im April 2024
Antwort von Brand Experience Team am 1. Mai 2024
Hi Timothy, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Natalie #Team6

10/10 – Hervorragend

Francisco

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Todo bien
Aufenthalt von 3 Nächten im April 2024
Antwort von Brand Experience Team am 1. Mai 2024
Hi Francisco, We’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Natalie #Team6

2/10 – Ungenügend

Melisa

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I have stayed in some cheap hotels before, but have never felt the need to leave like I did with this one. The smell was the first thing I noticed. Strong urine odour in the room, so I checked the air conditioner/heater, and there was mould through it and it appeared that someone had peed in it. There were brown stains all over the wall including some spots of dried blood. There were clumps of hair on the floor as if someone had gotten a haircut but didn't sleep the edges. Many hairs in the sheets and I don't even want to think about how dirty the mattress cover was (I was too afraid to look at the mattress itself). We quickly left and went to another hotel nearby. The staff member at the front desk didn't even seem surprised. He had just arrived on shift to an empty front desk as apparently his colleague (who had checked us in) had just left before he arrived. He was nice enough but the person who checked us in barely said a word and walked away when we were trying to ask a question about having something delivered. I glanced into the room that was supposed to be the gym but it was just pieces of equipment scattered around with tape around them (not operational). Would give less than 0 if it was possible.
Antwort von Nancy Y. am 19. März 2024
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

2/10 – Ungenügend

Aamina

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff is very unprofessional, and Rude and disrespectful
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Brand Experience Team am 12. März 2024
Hi Aamina,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 – Ungenügend

Helen

Geschäftlich gereist, Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Muy mal, cucarachas por toda la habitación muertas. Mucho mal olor a cigarros y a sucio en los cuartos al punto q m hizo vomitar. Había caca de perro en el front desk y no la limpiaron jamás. No lo recomiendo el peor q m he hospedado en la vida
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Brand Experience Team am 27. Feb. 2024
Hi Helen,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

2/10 – Ungenügend

Kimberly

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nasty
Trash
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Brand Experience Team am 14. Feb. 2024
Hi Kimberly,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

4/10 – Schlecht

Anthony

Geschäftlich gereist, Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Customer service is great. But the building is not very well taken care of. The pool was very nasty and green. The elevator smelled like urine. Found a used bar of soap in my room. Didnt stay the whole night.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Brand Experience Team am 14. Feb. 2024
Hi Anthony,We appreciate you recognizing our excellent service, though it sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and appreciate you taking the time to share your feedback with us. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 – Ungenügend

Kimberly

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Bugs
Begs crawling in refrigerator couldn’t put food inside bugs in tub
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Brand Experience Team am 14. Feb. 2024
Hi Kimberly,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

2/10 – Ungenügend

Davonne

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Don’t recommend
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Brand Experience Team am 6. Feb. 2024
Hi Davonne,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 – Hervorragend

Desiree

Mit Haustieren gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
They are pet friendly! Most likely to recommend for pet lovers.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Brand Experience Team am 6. Feb. 2024
Hi Desiree, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

2/10 – Ungenügend

Vanessa

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2024

2/10 – Ungenügend

Kimberly

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Bad business
The room was nasty bugs all over I need a key credit I spent money no sleep me or my child traffic in and out down halls loud music noise
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Brand Experience Team am 30. Jan. 2024
Hi Kimberly,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 – Hervorragend

Ashley

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Marta Cecilia

Aufenthalt von 1 Nacht im Dezember 2023

2/10 – Ungenügend

Nakeda

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Had roach everywhere and staff said they couldn’t promise me that another room would not have roaches.
Aufenthalt von 7 Nächten im Dezember 2023
Antwort von Brand Experience Team am 9. Jan. 2024
Hi Nakeda,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 – Ungenügend

Devine

Aufenthalt von 7 Nächten im Dezember 2023

2/10 – Ungenügend

Katherin

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im November 2023

2/10 – Ungenügend

Stephanie

Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Don’t stay here
This place was horrible. I would never recommend it to my worst enemy. The first room they put me in smelt of dog pee then the second room smelt of cigarettes and musk. NEVER EVER will I stay in a place like this.
Aufenthalt von 1 Nacht im November 2023
Antwort von Brand Experience Team am 21. Nov. 2023
Hi Stephanie,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

2/10 – Ungenügend

Jessica, Sterling

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
First off, yes you get what you paid for. But this was beyond disgusting, the lobby and halls were smelly and dirty. The elevator had dried blood on the walls. When i got to my room, i found mold on the ceiling and in the shower, as well stains all over the sheets. I wanted to check out a day earlier than expected, and the front desk lady refused to give me a refund for the unused days.
Aufenthalt von 3 Nächten im November 2023

4/10 – Schlecht

Jeremy

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Don’t stay here
Very misleading a complete dive!
Aufenthalt von 1 Nacht im November 2023
Antwort von Brand Experience Team am 15. Nov. 2023
Hi Jeremy,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 – Ungenügend

Randal

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Don’t even think about staying here
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Nancy Y. am 27. Okt. 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 – Okay

Diana

Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 2 Nächten im Oktober 2023

2/10 – Ungenügend

Christy

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Smelled like smoke. Got charged twice. Unsafe.
Aufenthalt von 1 Nacht im September 2023
Antwort von Brand Experience Team am 27. Sept. 2023
Hi Christy, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 – Ungenügend

Perla

Mit der Familie gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
El cuarto estaba demasiado sucio, tenía cabellos la tina. La alberca estaba inhabilitada. Las sábanas estaban quemadas con cigarro y todo mal limpiado
Aufenthalt von 1 Nacht im September 2023
Antwort von Brand Experience Team am 19. Sept. 2023
Hola Perla,Lamentamos que no haya disfrutado de su estadía con nosotros y le pedimos disculpas por cualquier inconveniente que pueda haber experimentado. Esperamos tener la oportunidad de mejorar su experiencia con nosotros. Por favor visite nuevamente.Lilith#Equipo6

4/10 – Schlecht

Valerie

Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
The website and Expedia listed free continental breakfast but it didn’t exist nor was there any ice machines. The stairs were blocked off and if the elevator was broken or not working if there was a fire, I would be in trouble!
Aufenthalt von 1 Nacht im September 2023

2/10 – Ungenügend

Eduardo

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This place absolutely stinks! Front desk never around, room service doesn’t do their Job!
Aufenthalt von 4 Nächten im August 2023
Antwort von Brand Experience Team am 19. Sept. 2023
Hi Eduardo,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith#Team6

4/10 – Schlecht

Maria

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Las paredes, espejos,y muebles muy sucios los muebles los tuvimos que limpiar nosotros para poder poner nuestras cosas encima. El servicio igual pesimo ni saludo de bienvenida ni nada.
Aufenthalt von 1 Nacht im September 2023
Antwort von Brand Experience Team am 13. Sept. 2023
Hi Maria, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 – Ungenügend

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
The place was in extreme disrepair, dirty hallways, doors, walls, outside lot. Extremely underwhelmed, I would think Motel 6 would not want this facility associated with its brand.
Aufenthalt von 1 Nacht im August 2023
Antwort von Brand Experience Team am 7. Sept. 2023
Hi Traveler,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 – Ungenügend

Nigel

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nothing was unique about it , need to be shut down ,
Aufenthalt von 2 Nächten im August 2023
Antwort von Brand Experience Team am 30. Aug. 2023
Hi Nigel,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

4/10 – Schlecht

Eugene, Libreville

Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
No local phone available in the room !
Aufenthalt von 2 Nächten im August 2023
Antwort von Brand Experience Team am 23. Aug. 2023
Hi Eugene,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Maz K.#Team6

2/10 – Ungenügend

Carolyn

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
The smell is bad, holes in the walls, no security lock on door and stains in the bathroom. This was a very bad stay and if was not so tired I would have left.
Aufenthalt von 1 Nacht im August 2023
Antwort von Brand Experience Team am 23. Aug. 2023
Hi Carolyn,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

2/10 – Ungenügend

William

Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 7 Nächten im August 2023

2/10 – Ungenügend

GUILLERMO DELGADO DEL

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
PÉSIMA ATENCIÓN, MALOS OLORES, CERO LIMPIEZA HABITACIÓN Y NO REEMBOLSARON POR DUPLICIDAD DE COBRO.
Antwort von Nancy Y. am 18. Aug. 2023
Después de leer su reseña, nos decepciona saber que no cumplimos con sus expectativas. Intentamos mejorar constantemente para brindar la mejor experiencia posible a los huéspedes, por lo que apreciamos su honestidad.Mientras tanto, analizaremos estos problemas y haremos todo lo posible para solucionarlos. Gracias de nuevo por su tiempo, y esperamos volver a verlo pronto.nancy y.#equipo6

2/10 – Ungenügend

Robert

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Where to start? No working ice machine entire trip. Roaches. The luggage cart is a dollar general yellow shopping cart someone stole for the property. I could go on
Aufenthalt von 3 Nächten im August 2023
Antwort von Nancy Y. am 18. Aug. 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

8/10 – Gut

MariA DE LOS A

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Malo
Un hotel para estar unas horas mientras sale tu avión
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Brand Experience Team am 9. Aug. 2023
Hola Maria,Gracias por calificar positivamente su estancia!!Lilith#equipo6

2/10 – Ungenügend

Alicia Leanne

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
I truly do not understand how this place is not shut down. Minimal cleaning, everything is broken and they have not replaced. Cardboard covering windows, and the pool that looked clean and functional in the advertisement... yeah it works, but its green. As we were checking out, another customer was asking for clean towles and the lady at the counter told her to clean them in the coin laundry if she wanted clean towels because the lady who does the towels wasnt there today.
Aufenthalt von 3 Nächten im Juni 2023
Antwort von Brand Experience Team am 13. Juli 2023
Hi Alicia, Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K. #Team6

2/10 – Ungenügend

Krystin

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Horrible
As soon as I walked into the hotel room and smell old and stinky, and then there was only one housekeeper, and I asked for some extra towels she said she couldn’t give me any and she was the only one I had to wash them. We had three people in a room and we’re going to get one towel per size and that’s it for three people. Also, the pool was brown and cannot be swimming in and homeless people hanging around the property and staff was very rude and the toilet kept having problems .DO NOT STAY HERE!!
Aufenthalt von 2 Nächten im Juni 2023
Antwort von Nancy Y. am 6. Juli 2023
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

10/10 – Hervorragend

EDWARD, SPRING

Aufenthalt von 1 Nacht im Juni 2023

2/10 – Ungenügend

bryant

Aufenthalt von 9 Nächten im Mai 2023

2/10 – Ungenügend

Melissa

Aufenthalt von 2 Nächten im Juni 2023

2/10 – Ungenügend

Crystal

Mit Haustieren gereist, Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
I booked because of the swimming pool and it was closed
Aufenthalt von 6 Nächten im Juni 2023
Antwort von Brand Experience Team am 21. Juni 2023
Hi Crystal, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings. Maz K. #Team6

4/10 – Schlecht

Dararosa

Mit der Familie gereist
Room cleanliness is not clean. They never came and clean the room, I booked for 5 nights, they never came once to clean my room during those 5 nights. When I checked out, nobody was at the desk to properly check me out and when I rang the bell a few times, they came out like I was annoying them and point to the desk that I can drop the key there, never say thank you even when I checked in. Customer service is bad and room cleanliness is bad.
Aufenthalt von 5 Nächten im Mai 2023
Antwort von Brand Experience Team am 1. Juni 2023
Hi Dararosa, Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K. #Team6

2/10 – Ungenügend

Cody

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2023

4/10 – Schlecht

Lesley

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit und Personal & Service
the staff was very rude and not good at communicating and the floors where very dirty
Aufenthalt von 2 Nächten im Mai 2023
Antwort von Nancy Y. am 24. Mai 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 – Ungenügend

GUILLERMO DELGADO DEL

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Personal & Service
MALISIMA MALOS OLORES NINGUN SERVICIO Y MAL TRATO POR PROBLEMAS QUISIERA PUDER SABER SI SE REALIZO LA CANCELACION DE LA RESERVA 72528832428427 YA QUE POR ALGUNA RAZON SE DUPLICARON RESERVACIONES 72528841000414 PERO ME DIJERON YABIAN CANCELADO UNA YA QUE NO PUDE TENER COMUNICACION CON USTEDES EXPEDIA. ESPERO UNICAMENTE SE HAYA HECHO UN CARGO PORQUE NO HE PODIDO TENER COMUNICACION POR TELEFONO CON EXPEDIA.
Antwort von Brand Experience Team am 10. Mai 2023
Hola Guillermo,Nos gustaría hablar más sobre su experiencia con usted y pedirle que se comunique con nuestro Equipo de Relaciones con los Huéspedes utilizando la función Contáctenos en nuestro sitio web para conectarse con nosotros.Maz K.#Team6

2/10 – Ungenügend

Philip

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit und Personal & Service
Horrible, this place should be shut down by the state and federal government. Doors don’t close are open properly, tv remotes don’t work at all and staff could not help me. Ice machine broke down. Mental institution, I almost called the Houston police department, I heard a man on the floor above me beating another person or himself. Screaming 1:00 am horrifying. Put me in a room with broken glass dirty towel’s on the floor and then move me to an another room. I want my money back, Expedia. Com should not do business with this horrible place
Aufenthalt von 1 Nacht im April 2023
Antwort von Brand Experience Team am 10. Mai 2023
Hi Philip,We would like to discuss your experience with you further and ask that you reach out to our Guest Relations Team by using the Contact Us feature on our website to connect with us.Maz K.#Team6

8/10 – Gut

Anabel

Gut: Personal & Service und Komfort des Zimmers
Aufenthalt von 2 Nächten im April 2023

2/10 – Ungenügend

Wilbert

Verbesserungswürdig: Personal & Service
I would not recommend anyone to stay at this hotel it sure is nasty inside the rooms look good in pics but Horrible in person
Aufenthalt von 2 Nächten im April 2023
Antwort von Brand Experience Team am 25. Apr. 2023
Hi Wilbert,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6