Außenbereich
Verfügbarkeit prüfen

Bewertungen von Hilton Garden Inn Houston Hobby Airport, TX

3 out of 5
Hilton Garden Inn Houston Hobby Airport, TX
8001 Monroe Boulevard, Houston, TX

Bewertungen

9,0

Wunderbar

502 von insgesamt 719 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
125 von insgesamt 719 Gästebewertungen haben eine Bewertung von 8 - Gut" "
37 von insgesamt 719 Gästebewertungen haben eine Bewertung von 6 - Okay" "
23 von insgesamt 719 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
32 von insgesamt 719 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,4/10

Sauberkeit

9,2/10

Personal & Service

8,8/10

Ausstattung

9,4/10

Zustand der Unterkunft

9,2/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Lori

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
HIlton Garden Inn Hobby Airport is literally across the street from the back of the airport, so transfer is SIMPLE. Room neat and tidy. Front desk staff very accommodating. DID have to pay additional fee for checking in early (before noon, but not too much before, and the hotel was not full). Pool area was clean. Could not hear airplane noise from our room on the back side of the hotel. Overall, nice stay; no major issues or complaints!
Aufenthalt von 1 Nacht im April 2024
Antwort von Mario Lopez Manager am 15. Apr. 2024
We thank you for your wonderful review of our property, hope to see you again soon.

10/10 – Hervorragend

Gilberto

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Relly nice for the price excellent i will stay there moving forward Thanks!!!
Aufenthalt von 1 Nacht im April 2024
Antwort von Jose am 11. Apr. 2024
Dear Gilberto, Thank you for staying with us, I'm pleased to hear you have enjoyed your stay with us. We are delighted to welcome you in the future, If there is anything we can do to make your stay better, please let us know, safe travels!

10/10 – Hervorragend

Mark

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was extremely friendly and helpful!
Aufenthalt von 1 Nacht im April 2024
Antwort von Jose am 9. Apr. 2024
Dear Mark, we are glad to hear you enjoyed your stay with us, if there is anything we can do to make your next stay better, please let us know.

8/10 – Gut

Samantha

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hotel was nice. Close to airport. Had never been to Houston before. Area around the hotel seemed a little rough/sketchy and worn down.
Aufenthalt von 1 Nacht im März 2024
Antwort von Jose am 9. Apr. 2024
Dear Samantha, we are glad to hear that you enjoyed your stay with us and you chose us for your stay during your first visit to Houston, Texas. If there is anything we can do to make your next stay with us better, please let us know.

10/10 – Hervorragend

Janisse

Aufenthalt von 1 Nacht im März 2024
Antwort von Apple B. am 2. Apr. 2024
Thank you so much for staying with us! We look forward to your next stay. Until then happy travels!!

10/10 – Hervorragend

Alicia

Mit der Familie gereist
Manager Robert was awesome at making us comfortable and welcoming at the hotel. He accommodated us and got the jacuzzi fixed the next day when it was not working.
Aufenthalt von 4 Nächten im März 2024
Antwort von Mario Lopez Manager am 31. März 2024
Thank you, for your wonderful feedback of our property. We are so glad to hear you enjoyed your stay.

8/10 – Gut

Anatoliy

Aufenthalt von 1 Nacht im März 2024
Antwort von Mario Lopez Manager am 21. Apr. 2024
We thank you, for your feedback.

4/10 – Schlecht

BOBBIE, Baton Rouge

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
When arriving at Hobby, called for transfer and no one answered the phone. Properly is old and needs to be updated
Aufenthalt von 1 Nacht im März 2024
Antwort von HGI am 29. März 2024
Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. . Please let us know what we could have done to make your experience more enjoyable. We will take your comments under consideration as we continually work to improve our guest experience.

6/10 – Okay

pamela

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location to airport
Aufenthalt von 1 Nacht im März 2024
Antwort von HGI am 27. März 2024
Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. . Please let us know what we could have done to make your experience more enjoyable. We will take your comments under consideration as we continually work to improve our guest experience.

4/10 – Schlecht

lee

Gut: Ausstattung
Verbesserungswürdig: Personal & Service
Took 40 minutes for shuttle Fraudulent credit card activity on my card after I used it at this property
Aufenthalt von 1 Nacht im März 2024
Antwort von HGI am 25. März 2024
Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. Please let us know what we could have done to make your stay more enjoyable.

10/10 – Hervorragend

Credasha

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Love the property
Aufenthalt von 2 Nächten im März 2024
Antwort von Apple B. am 18. März 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that you found our hotel 5 star!! Please let us know the next time you are booking with us we would love to assist!

4/10 – Schlecht

Jennifer

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
The beds were really uncomfortable, the pillows were extremely flat, the sheets used barely fit the bed. The a/c window unit made a lot of noise and sounded like it was leaking.
Aufenthalt von 2 Nächten im März 2024
Antwort von HGI am 18. März 2024
Thank you for taking the time to share your experience about your recent stay at our hotel , you are among our most valued guests. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very sad to see that we did not meet your expectation. Please feel free to call us and let us know what we could have done to make your stay more enjoyable.

10/10 – Hervorragend

Sandra

Aufenthalt von 3 Nächten im März 2024
Antwort von Mario Lopez Manager am 31. März 2024
Thank you, for your wonderful feedback of our property. We are so glad to hear you enjoyed your stay.

2/10 – Ungenügend

Brenda

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Charging stations were broken, the working ones were running at a low level, my entire trip was delayed due to this. I specifically spent twice the amount on a hotel for one night because of the chargers- I could have stayed down the street for half the cost and ended up paying more as I had to still bisit a super charger even after charging for 10 hours
Aufenthalt von 1 Nacht im März 2024
Antwort von HGI am 18. März 2024
Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. . Please let us know what we could have done to make your experience more enjoyable. We will take your comments under consideration as we continually work to improve our guest experience.

10/10 – Hervorragend

jim

Mit einer Gruppe gereist
The staff are extremely friendly and always there to help you
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Apple B. am 18. März 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were happy to hear that you found the hotel to your liking. We look forward to your next stay. Until then happy travels!!

10/10 – Hervorragend

Samantha

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Apple B. am 18. März 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were happy to hear that you found the hotel to your liking. We look forward to your next stay. Until then happy travels!!

10/10 – Hervorragend

Loretta

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Apple B. am 25. März 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that 5 out of 5! We look forward to your next stay. Happy travels!

4/10 – Schlecht

M

Mit der Familie gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
I specifically chose this location because of EV CHARGING. the one that I could have used was broken causing me to have anxiety trying to find a location to charge, even though I had already planned this. The front desk didn’t even know. The front desk put an authorization on my card before arrival even though I said I’ll pay when I get there. The a/c device on the wall was not working and I had to manually turn the a/c on. I will not be staying here again. Just too much inconvenience.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von HGI am 18. März 2024
Thank you for taking the time to share your experience about your recent stay at our hotel , you are among our most valued guests. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very sad to see that we did not meet your expectation. Please feel free to call us and let us know what we could have done to make your stay more enjoyable.

8/10 – Gut

Cynthia

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was the perfect spot for an overnight stay by the airport. Appreciated having a small restaurant, bar and a clean room.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Apple B. am 18. März 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were happy to hear that you found the hotel to your liking. We look forward to your next stay. Until then happy travels!!

6/10 – Okay

Meghan, Fort worth

Gut: Sauberkeit und Personal & Service
2nd time where the shower has no hot water.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von HGI am 18. März 2024
Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. . Please let us know what we could have done to make your experience more enjoyable. We will take your comments under consideration as we continually work to improve our guest experience.

10/10 – Hervorragend

kevin

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Apple B. am 25. März 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we are very happy to hear that 5 out of 5! We look forward to your next stay. Happy travels!

8/10 – Gut

Michelle

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The people at check in and the bar were great! The only problem I experienced was no hot water the morning I checked out.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Jose am 9. Feb. 2024
Dear Michelle, Thank you for choosing us as your home while visiting Houston. I'm very sorry you encountered an issue with the hot water on the day of check out. Your comment will help us improve to ensure yourself and other guest do not experience any inconveniences. We hope you choose to stay with us in the future.

10/10 – Hervorragend

Mary

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It was nice and quiet, the transportation in the morning was very convenient
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Jose am 9. Feb. 2024
Dear Mary, Thank you for staying with us, we are glad you enjoyed your stay and found out complimentary shuttle helpful during your stay. We hope you choose to stay with us in the future.

10/10 – Hervorragend

Michael

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Jose am 9. Feb. 2024
Dear Michael, Thank you for staying with us, we are glad to hear you enjoyed your stay. We hope you choose us for your future travels to Houston, Texas.

10/10 – Hervorragend

Phillip

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Room had a very faint odor. Smell is musty. Maybe the carpet.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Apple B. am 18. März 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were happy to hear that you found the hotel to your liking. We look forward to your next stay. Until then happy travels!!

2/10 – Ungenügend

Ravi

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
The power went out so we had no air conditioner and no water. No one has reached out about the situation
Aufenthalt von 1 Nacht im Januar 2024

8/10 – Gut

TAMMY R

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good choice for airport convenience
It was mostly great. Breakfast buffet could’ve been better since it wasn’t free. Only hot item was oatmeal. They accommodated us anyway!! Few shower items empty. Front desk great! Waitress great! Shuttle driver very prompt & nice.
Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

William

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Jose am 9. Feb. 2024
Dear William, Thank you for staying with us, we are glad to hear you enjoyed your stay. We hope you choose us for your future travels to Houston, Texas.

6/10 – Okay

Leanna

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit und Ausstattung
overall it was a decent stay. close to airport and 45 for easy access to area dining and shopping. room was clean etc but there were a few issues. first, housekeeping showed up at 845 for cleaning. we were not up as this was a family trip, not business. they were supposed to come back. they did not because unfortunately power went out at 4pm. power remained out until 4am. 12 hours without power. when power was resumed at 4am, the water then went out. water did not come back on again until 11am. so another 7 hours with no water. no toilet, no drinking, no showering. when contacting the front desk to ask if stays were extended for late check out they said maybe 30 min. we didn't have rags due to the previous power outage so there were no monkey baths to be had before checkout and our flight which was at 8pm. luckily housekeeping had extra bottles of water for us to at least brush teeth and wash faces. i know this situation was out of their hands but could have possibly been handled better. checked in on a weekend shift and dayshift check in girl was not friendly at all. night shift guy was super nice. gentlemen on monday am were also nice but on tuesday they didn't seem to know how to handle the predicament. rooms were clean but could really use a fan in the bathroom for humidity. papers in the room were damp from moisture in room after 3 people showered.
Aufenthalt von 3 Nächten im Januar 2024

4/10 – Schlecht

Arun

Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
In rainstorm electricity went out and they have NO generator. And water pipe burst and we had no running water and they were totally unapologetic and did not even have the courtesy to notify us!
Aufenthalt von 2 Nächten im Januar 2024

10/10 – Hervorragend

William

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

John

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

William

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Kimberly

Gut: Ausstattung
Antwort von Jose am 9. Feb. 2024
Dear Kimberly, Thank you for staying with us. We are glad you enjoyed your stay and we hope you choose to stay with us in the future.

10/10 – Hervorragend

Jennifer

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
GREAT for families and airport transfer
Check in was a breeze. Room was very clean. Hotel was clean. Beds were soft. Couldn't hear neighbors. Best part = 24/7 shuttle service!!! We woke up and had to leave at 4am - it was quick check out and the shuttle guy got us there quickly and safely! Def. recommend!
Aufenthalt von 1 Nacht im Dezember 2023

2/10 – Ungenügend

Chad

Gut: Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
The stay was actually good...until I went to grab a tissue from the box and pulled out a wad of used tissues. I mentioned it to the front desk and housekeeping manager...and showed them a picture of tissues. There was no further action taken except a reprimand for the housekeeper responsible for an unfortunate oversight.
Aufenthalt von 3 Nächten im Dezember 2023

10/10 – Hervorragend

Jose

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Sonia

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Safe easy parking
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Latisha

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean hotel with friendly staff. We'll be back.
Aufenthalt von 1 Nacht im November 2023

2/10 – Ungenügend

Monique

Verbesserungswürdig: Sauberkeit
Aufenthalt von 1 Nacht im November 2023

10/10 – Hervorragend

sabrina, Orange

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Contactless check on and Remote key
Aufenthalt von 1 Nacht im November 2023

8/10 – Gut

Aneela

Aufenthalt von 1 Nacht im November 2023

10/10 – Hervorragend

Diane

Mit Haustieren gereist, Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
They helped no matter what you needed
Aufenthalt von 1 Nacht im November 2023
Antwort von Jose am 18. Nov. 2023
Dear Ms. Diane, thank you very much for your feedback. We are very glad you have enjoyed your stay with us, if we can be of service to you in the future please come see us.

10/10 – Hervorragend

Omar

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Comfortable and Convenient
Comfortable hotel in a convenient location with its proximity to Houston Hobby.
Aufenthalt von 1 Nacht im November 2023
Antwort von Jose am 18. Nov. 2023
Dear Mr. Omar, thank you very much for your feedback. We are very glad you have enjoyed your stay with us, if we can be of service to you in the future please come see us.

10/10 – Hervorragend

Amberly

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Despite the fact that it is super close to the airport, it was delightfully well-maintained and open.
Aufenthalt von 1 Nacht im November 2023
Antwort von Jose am 18. Nov. 2023
Dear Ms. Amberly, thank you very much for your feedback. We are very glad you have enjoyed your stay with us, if we can be of service to you in the future please come see us.

10/10 – Hervorragend

Barbara

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2023
Antwort von Jose am 18. Nov. 2023
Dear Ms. Barbara, thank you very much for your feedback. We are very glad you have enjoyed your stay with us, if we can be of service to you in the future please come see us.

10/10 – Hervorragend

Deedra

Aufenthalt von 1 Nacht im November 2023
Antwort von Jose am 18. Nov. 2023
Dear Ms. Deedra, thank you very much for your feedback. We are very glad you have enjoyed your stay with us, if we can be of service to you in the future please come see us.

10/10 – Hervorragend

Arnold

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Clean nice hotel with added amenities such as gym, pool, and bar with food that makes it a convenient stay location.
Aufenthalt von 1 Nacht im Oktober 2023

10/10 – Hervorragend

LaShonda, Chicago

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
This was probably one of the best hotel stays I've had in awhile. The staff from the desk crew to the shuttle service were extremely helpful and nice. I definitely would stay at this hotel again.
Aufenthalt von 3 Nächten im Oktober 2023

2/10 – Ungenügend

Jacob

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Expedia never noticed us that our reservation from 2 weeks was cancelled on the night of arrival. So we showed up midnight and there was no room. Hotel staff was very helpful to try to relocated and after 30 minute search they found us a local lower end place… Garden Inn is a great place with a great staff… but Expedia dropped a ball ⚽️ fortunately…
Aufenthalt von 1 Nacht im Oktober 2023