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Bewertungen von C. Baldwin, Curio Collection by Hilton

4 out of 5
C. Baldwin, Curio Collection by Hilton
400 Dallas St, Houston, TX

Bewertungen

8,2

Sehr gut

377 von insgesamt 681 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
137 von insgesamt 681 Gästebewertungen haben eine Bewertung von 8 - Gut" "
65 von insgesamt 681 Gästebewertungen haben eine Bewertung von 6 - Okay" "
51 von insgesamt 681 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
51 von insgesamt 681 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,0/10

Sauberkeit

8,6/10

Personal & Service

8,0/10

Ausstattung

8,8/10

Zustand der Unterkunft

8,4/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Matthias

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Die Lage ist nah an der Main Street und leicht zu finden, klasse Parkservice
Aufenthalt von 3 Nächten im April 2022
Antwort von General Manager am 27. Apr. 2022
Dear Matthias, There is so much to do nearby, and our fantastic location helps make it much easier to explore. We hope you were able to make plenty of amazing memories checking out the area. Anytime you are in town, count on C. Baldwin, Curio Collection by Hilton again to deliver another wonderful experience. Warm regards, Chris N General Manager

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
sehr nettes und zuvorkommendes Personal, saubere Zimmer
Aufenthalt von 3 Nächten im Februar 2020
Antwort von Tolga Ozok - Dir. of Rooms am 27. Feb. 2020
Sehr Geehrte Gast, Herzlichen vielen dank für entschieden das C. Baldwin Hotel by Hilton. Wir haben es geliebt sie als unseren gast zu haben. Wir freuen uns sehr, dass sie ihren aufenthalt genossen haben. Wir hoffen, sie in naher zukunft wider begrüssen können. herzliche Grüsse

8/10 – Gut

Jasmin

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Overall it was a great experience!
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Natalia

Mit der Familie und kleinen Kindern gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I liked how nice it was inside!
Aufenthalt von 2 Nächten im Mai 2024

4/10 – Schlecht

Taijae

Mit der Familie gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel has a lot of hidden fees and charges. $20 a day to eat at the hotel restaurant, that we did not eat at the entire trip. $60 a night for valet, and valet takes forever and sometimes was not even there. However, most of the valet staff was friendly and paid attention to details, and one of the valet staff was nice enough to comp one night since we returned to the hotel and they weren’t there, and we had to park our car across the street. There’s no pool in the facility, our room didn’t have a mini fridge or a microwave. Upon checking into our room, there was no towels and we had to wait forever to get any. Online it advertises a store, however, there is not a store.
Aufenthalt von 3 Nächten im Mai 2024

6/10 – Okay

Zanaida

Mit der Familie gereist
Not much to choose from on the restaurant menu
Aufenthalt von 2 Nächten im Mai 2024

8/10 – Gut

Carly Brown

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It was perfect.
Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Mailluli

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Jamari

Gut: Sauberkeit
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Antoinette Kirk

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Awesome,good location
Aufenthalt von 2 Nächten im Mai 2024
Antwort von General Manager am 25. Mai 2024
Dear Antoinette,Thank you for your feedback! We're glad you enjoyed our fantastic location. We look forward to welcoming you back to C. Baldwin, Curio Collection by Hilton soon!Warm regards,Charley M.General Manager

8/10 – Gut

Olga

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Kenneth

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice hotel very nice hotel
Aufenthalt von 4 Nächten im Mai 2024
Antwort von General Manager am 21. Mai 2024
Dear Kenneth,Thank you for your kind words! We're delighted you enjoyed your stay at C. Baldwin, Curio Collection by Hilton, and our team looks forward to welcoming you back for another five-star stay.Warm regards,Charley M.General Manager

10/10 – Hervorragend

Tomi

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great !
Aufenthalt von 2 Nächten im Mai 2024
Antwort von General Manager am 21. Mai 2024
Dear Tomi,Thank you for choosing C. Baldwin, Curio Collection by Hilton! We appreciate your perfect review and are glad your stay was great. Please come back and see us again soon!Warm regards,Charley M.General Manager

10/10 – Hervorragend

Brigitte

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

Jennifer

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024

2/10 – Ungenügend

Brittany, Farmers Branch

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
I have stayed at this property before and it was a spectacular. This visit has been shockingly poor. Heading to our room the hallways reeked of weed. Inside the room we found the toilet seat to be broken. We tried to call for room service but no one answered and no one called us back to get our order. For the cost of the room and valet, I expected much better service and environment.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von General Manager am 21. Mai 2024
Dear Brittany,We apologize for the issues that arose during your recent stay with us. Your concerns regarding the smell, bathroom condition, and service are all very important to us and will be looked into by our team to ensure better quality for future stays. Feedback is what helps us improve, so we appreciate you sharing your concerns with us. We hope for the opportunity to welcome you back for a stay that accommodates your expectations.Warm regards,Charley M.General Manager

8/10 – Gut

Wesley

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Ausstattung
No hand towels or wash cloths. Long lines for check in. Refused to let people check in early even though they were expecting more bookings than normal.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 21. Mai 2024
Dear Wesley,Thank you for taking a moment to let us know about your visit. We are disappointed you had concerns with our service and accommodations. Our team will look into your comments further to find where we can improve and deliver a better experience for you next time. Again, thank you for your review, and we hope you will consider staying with us in the future. Warm regards,Charley M.General Manager

6/10 – Okay

Markus

Gut: Sauberkeit
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Vanessa

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Beautiful place. Great food.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 21. Mai 2024
Dear Vanessa,Thank you for your kind words! We're delighted to hear you enjoyed our beautiful surroundings and great food. It would be a pleasure to welcome you back to C. Baldwin, Curio Collection by Hilton, for another five-star visit!Warm regards,Charley M.General Manager

10/10 – Hervorragend

Abdul

Gut: Sauberkeit und Personal & Service
Aufenthalt von 3 Nächten im Februar 2024

6/10 – Okay

Quba

It was ok
Aufenthalt von 4 Nächten im Mai 2024
Antwort von General Manager am 16. Mai 2024
Dear Quba,We appreciated the opportunity to host you. Our team strives to deliver exceptional experiences to our guests, so we encourage you to share details on how we could have improved your stay. We hope you will consider returning in the future.Warm regards,Charley M.General Manager

10/10 – Hervorragend

Patrick

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I brought a date for a one night turn around trip to Houston . The hotel was great and we hardly left the grounds between the food, bar & the atmosphere
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 15. Mai 2024
Dear Patrick,Thank you for choosing C. Baldwin, Curio Collection by Hilton for your quick trip to Houston! We are thrilled to hear that you and your date enjoyed your stay, finding everything you needed right here, from the food to the bar and the overall atmosphere. It was a pleasure to host you, and we hope to welcome you back soon for another five-star experience!Warm regards,Charley M.General Manager

2/10 – Ungenügend

James Alfred

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
At first, I was giving this establishment 5 stars. However, after the experience that I have had with this hotel staff, I can NOT consciously consider this place again. Misplacing my car fob, having a faulty steamer that could have been deadly, housekeeping taking almost a hour and then having a valet yell and be rude. Yeah, this was a very bad first experience. Spoiled our Mother's Day weekend. Honestly, before the valet yelled at me, I was giving 4 stars. It dropped to 1, which actually should be a zero when this valet smirked after the management asked him to not speak anymore. The only good things to say.....front desk and valet management were polite and timely.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von General Manager am 14. Mai 2024
Dear James,Thank you for your review. It was a pleasure having you join us over the weekend; however, we are deeply disappointed to learn that you were not satisfied with your stay. While we are pleased our front desk and management teams left a good impression, we apologize for falling short of providing memorable hospitality all around. I have met with the third party valet company and reviewed your feedback and have rectified the issues with lack of empathy. We hope you will give us another chance in the future to deliver a seamless stay worthy of a perfect rating.Warm regards,Charley M.General Manager

8/10 – Gut

Dyquain

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good rooms
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 14. Mai 2024
Dear Dyquain,We're glad you enjoyed your stay at C. Baldwin, Curio Collection by Hilton. Your satisfaction is our priority, and we look forward to welcoming you back for another great experience.Warm regards,Charley M.General Manager

10/10 – Hervorragend

Andy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Food was amazing !!!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 13. Mai 2024
Dear Andy,Thank you for your perfect rating! We are delighted you had the chance to sample our delicious fares, and we appreciate you mentioning them to your fellow travelers. It was a pleasure having you here, and we hope you return soon!Warm regards,Charley M.General Manager

6/10 – Okay

Sheyi

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Property is beautiful but customer service is mid. Asked for an iron and toothpaste and I had to call a couple times before they brung it and when they did the iron board was disgustingly dingy. I had to place a towel down before using it. But room was very clean and bed was very comfy. I personally had better experiences at Hilton properties so wasn’t impressed with their service.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 13. Mai 2024
Dear Sheyi,Thank you for staying with us recently. It's wonderful to know you enjoyed our lovely hotel, and we appreciate you mentioning our comfortable accommodations. However, we apologize for falling short of our goal of providing memorable hospitality. Rest assured, we'll refocus our efforts in this area going forward. We'll be working diligently to improve, and we hope to have another chance to impress you in the future.Warm regards,Charley M.General Manager

10/10 – Hervorragend

Miracle

Amazing staff.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 13. Mai 2024
Dear Miracle,Our team will be so glad to hear your recognition for the hard work and attentive service they strive to provide each day. We hope you will join us again at C. Baldwin, Curio Collection by Hilton.Warm regards,Charley M.General Manager

4/10 – Schlecht

Nate

Verbesserungswürdig: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

yvonne

Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

James, Hampton

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024

2/10 – Ungenügend

shauna

Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Charles A

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good stay
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 6. Mai 2024
Dear Charles,Thank you for staying with us and for your feedback. We're glad you had a phenomenal experience during your visit. We hope to welcome you back soon to C. Baldwin, Curio Collection by Hilton for another exceptional stay.Warm regards,Charley M.General Manager

10/10 – Hervorragend

LaTrelle

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very clean, quiet and comfortable room. Friendly staff and valet service was good considering how busy they were!
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 6. Mai 2024
Dear LaTrelle,Thank you for sharing your positive experience with us! We're delighted you found your room clean, quiet, and comfortable. Your feedback means a lot to us, and we hope to welcome you back for another enjoyable stay at C. Baldwin, Curio Collection by Hilton soon!Warm regards,Charley M.General Manager

10/10 – Hervorragend

Savasia

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
very nice stay , scenic , absolutely beautiful property with professional and friendly staff from top to bottom
Aufenthalt von 1 Nacht im Februar 2024
Antwort von General Manager am 6. Mai 2024
Dear Savasia,Thank you for your five-star review! We're delighted to hear that you had a very nice stay and enjoyed the scenic beauty of our property. We look forward to welcoming you back soon for another enjoyable visit to C. Baldwin, Curio Collection by Hilton.Warm regards,Charley M.General Manager

6/10 – Okay

HIDEAKI

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024

4/10 – Schlecht

Henry

Gut: Sauberkeit und Personal & Service
Aufenthalt von 3 Nächten im April 2024

4/10 – Schlecht

Nita

Gut: Personal & Service
Room terrible
Aufenthalt von 2 Nächten im April 2024
Antwort von General Manager am 2. Mai 2024
Dear Nita,Thank you for sharing your concerns with us. We sincerely apologize for your unsatisfactory accommodations. To better address specific issues, we encourage you to reach out to us with additional information. Your input is valued and we look forward to hearing from you.Warm regards,Charley M.General Manager

4/10 – Schlecht

Marilyn

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
I liked that the hotel was clean and has an elegant design. I did not like that there was not hot water, no a/c, only the fan option so it was hot the whole nights, and that there was no option to turn off the led lighting on the bed frames when it was time to sleep.
Aufenthalt von 3 Nächten im April 2024
Antwort von General Manager am 1. Mai 2024
Dear Marilyn,Thank you for sharing your feedback on your recent stay with us. We're delighted you appreciated our hotel's cleanliness and elegant design. However, we're concerned about the issues you encountered with the hot water and the amenities in your room. Rest assured, our team will address these concerns promptly to enhance our guests' experiences. We look forward to the opportunity to welcome you back for a more comfortable stay in the future.Warm regards,Charley M.General Manager

6/10 – Okay

Mac

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024

10/10 – Hervorragend

Brianne

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024

4/10 – Schlecht

Paloma Patricia

Mit der Familie gereist
Gut: Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Terrible service at front desk. We didn’t get room cleaning any night of our stay even though we asked for it. Nice hotel but the service makes it not worth it
Aufenthalt von 3 Nächten im April 2024
Antwort von General Manager am 1. Mai 2024
Dear Paloma,Thank you for sharing your experience with us. We're disappointed to hear about the issues you encountered with our front desk service and the lack of room cleaning during your stay. Your feedback is valuable, and we're addressing these concerns with our team to ensure improvements are made. We hope to have the opportunity to regain your trust and provide you with a more positive experience in the future.Warm regards,Charley M.General Manager

8/10 – Gut

Zamariah

Aufenthalt von 2 Nächten im April 2024

10/10 – Hervorragend

Eric

Aufenthalt von 5 Nächten im April 2024

10/10 – Hervorragend

Quiana

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Very welcoming
Aufenthalt von 2 Nächten im April 2024
Antwort von General Manager am 29. Apr. 2024
Dear Quiana,Thank you for your five-star rating! We're thrilled to hear our friendly team welcomed you warmly to our property, and we can't wait to see you again should your travels point you back in our direction.Warm regards,Charley M.General Manager

8/10 – Gut

Logan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024

10/10 – Hervorragend

Noelia

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I love this place
Aufenthalt von 1 Nacht im Februar 2024
Antwort von General Manager am 1. Mai 2024
Dear Noelia,It was an honor to host you at C. Baldwin, Curio Collection by Hilton. Our team is pleased you enjoyed your time as our guest. It would be a pleasure to welcome you back. Warm regards,Charley M.General Manager

8/10 – Gut

michayala

Mit einer Gruppe gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Great location to everything. Shuttle service a plus.
Aufenthalt von 3 Nächten im April 2024
Antwort von General Manager am 1. Mai 2024
Dear Michayala,C. Baldwin, Curio Collection by Hilton thanks you for your review. We are pleased you found our location and shuttle service convenient and that you enjoyed your stay with us. We would love to welcome you back for a repeat visit. Warm regards,Charley M.General Manager

2/10 – Ungenügend

Latoya A

Mit der Familie gereist
Gut: Zustand der Unterkunft
Dirty rooms and towels
Aufenthalt von 4 Nächten im April 2024
Antwort von General Manager am 29. Apr. 2024
Dear Latoya,While we thank you for being our guest and sharing your feedback, we hope you'll accept our sincerest apologies for any housekeeping issues you encountered during your stay. We want to assure you that we do engage in deep cleaning processes, and we appreciate you informing us of a need to address our housekeeping policies and procedures. Thank you for your comments. We hope to see you again and impress you with our improvements.Warm regards,Charley M.General Manager

10/10 – Hervorragend

Luis

Aufenthalt von 4 Nächten im April 2024

10/10 – Hervorragend

Grace

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
What I loved most about this hotel is the interior design! The stay was wonderful and staff was amazing!
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 21. Apr. 2024
Dear Grace,Thank you so much for the five-star review. We are so pleased you enjoyed our beautiful property and the warm hospitality from our team. We'll pass your compliments on, and we hope you'll visit us again soon.Warm regards,Charley M.General Manager