Ausblick vom Zimmer

Bewertungen von AC Hotel by Marriott Houston Downtown

3.5 out of 5
AC Hotel by Marriott Houston Downtown
723 MAIN STREET, Houston, TX

Bewertungen

8,8

Hervorragend

456 von insgesamt 732 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
148 von insgesamt 732 Gästebewertungen haben eine Bewertung von 8 - Gut" "
57 von insgesamt 732 Gästebewertungen haben eine Bewertung von 6 - Okay" "
36 von insgesamt 732 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
35 von insgesamt 732 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,4/10

Sauberkeit

9,0/10

Personal & Service

8,6/10

Ausstattung

9,2/10

Zustand der Unterkunft

9,0/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Sonia

Mit dem Partner gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Check in sehr spät wurde hervorragend.
Antwort von Customer Service am 10. Jan. 2023
Danke, dass du diese glühende Bewertung geteilt hast, Sonia!Wir freuen uns, dass Sie Ihren Aufenthalt im AC Hotel by Marriott Houston Downtown genossen haben! Es ist uns eine Freude, Ihnen in vollem Umfang gerecht zu werden. Ihre Komplimente für unsere Check-in-Richtlinie lassen uns wissen, dass wir unseren Job machen. Schließlich sind wir stolz auf Ihr Glück. Vor diesem Hintergrund würden wir gerne bald ein weiteres perfektes Erlebnis mit Ihnen teilen!Nochmals vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback zu teilen!

10/10 – Hervorragend

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Sehr freundliches Personal, sehr sauberes und modernes Zimmer und guter Valetparkservice.
Aufenthalt von 2 Nächten im November 2019
Antwort von AC AGM am 2. Dez. 2019
Our team strives to provide southern hospitality! We want to be your only choice when traveling. We appreciate your loyalty!

10/10 – Hervorragend

Amy

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was really a great stay
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 20. Mai 2024
Amy, thank you for your kind words! The team at AC Hotel by Marriott Houston Downtown is thrilled to hear you had a fantastic stay. We're looking forward to welcoming you back soon!

10/10 – Hervorragend

Matthew

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Came for a baseball game. Was walking distance to the stadium. Great location.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 19. Mai 2024
Matthew, thank you so much for staying at AC Hotel by Marriott Houston Downtown. It's wonderful to hear that you enjoyed our convenient location for the baseball game. We hope to see you again soon!

10/10 – Hervorragend

Stefanie

Mit einer Gruppe gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Everything was great except the valet said they were available 24/7 .. we left got awhile came back and the valet was gone and the only thing the security guard could say was well don’t park anywhere you’ll be towed and just walked off. We weren’t from there had no idea where to go snd it was 2:30 in the morning
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 16. Mai 2024
Stefanie, thank you for your feedback and for choosing AC Hotel by Marriott Houston Downtown. We're glad to hear that almost everything met your expectations. However, it's concerning to know about your experience with the valet and security. Rest assured that this will be looked into. We hope to have the opportunity to welcome you back for a flawless stay.

10/10 – Hervorragend

Pam

Gut: Sauberkeit
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 16. Mai 2024
Pam, thank you for your excellent rating! The team at AC Hotel by Marriott Houston Downtown is delighted to know you had a great experience. We look forward to your next visit!

10/10 – Hervorragend

Stephanie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 15. Mai 2024
Stephanie, thank you for your rating! The team at AC Hotel by Marriott Houston Downtown is delighted that you had a positive experience. We look forward to welcoming you back in the future.

8/10 – Gut

Dahlia

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
My experience at the hotel was great.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Customer Service am 13. Mai 2024
Dahlia, it's wonderful to hear you had a great experience at AC Hotel by Marriott Houston Downtown. We cherish your feedback and hope to welcome you back soon for another wonderful stay.

10/10 – Hervorragend

Dimitrius

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel is very nice and the beds are extremely comfortable. However, the room was much smaller than we thought it would be. The downtown area by the hotel is amazing, filled with great food, good scenery, and fun night life you cannot go wrong with this hotel. My only warning is to be careful of the homeless and the beggars around the hotel and downtown area. Some are very nice but others are more aggressive.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Customer Service am 12. Mai 2024
Dimitrius, we're delighted to hear you found the AC Hotel by Marriott Houston Downtown to be very enjoyable with its comfortable beds and prime location brimming with exciting dining and entertainment options. We apologize if our room sizes didn't meet your expectations. Regarding your comments about the locals in the downtown area, we appreciate your observations and understand your concerns. Safety is indeed important, and we always encourage our guests to be alert and mindful of their surroundings. We sincerely hope you'll return for another enjoyable visit.

10/10 – Hervorragend

osha

Gut: Sauberkeit
Aufenthalt von 3 Nächten im März 2024
Antwort von Customer Service am 10. Mai 2024
Osha, thank you for choosing to stay at the AC Hotel by Marriott Houston Downtown. We're thrilled to know you had a remarkable experience and we hope to welcome you back.

10/10 – Hervorragend

Kimphung

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Valet was super nice and easy to work with. Front desk helped us get our room pretty quickly with no complications!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 8. Mai 2024
Kimphung, thank you for sharing your experience at AC Hotel by Marriott Houston Downtown. It's wonderful to know that you appreciated the efficiency of our front desk and found your interactions with our valet service to be pleasant. We strive to provide a seamless experience for our guests, so we're glad your stay reflected this. We hope to welcome you back soon.

2/10 – Ungenügend

Katherine

Verbesserungswürdig: Zustand der Unterkunft
Too loud
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 3. Mai 2024
Katherine, we regret to hear that you found your stay to be less peaceful than expected. We appreciate your feedback, as it helps us identify areas of improvement. We hope for a chance to welcome you back for a much more serene and enjoyable stay in the future.

10/10 – Hervorragend

Uzoamaka

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 25. Apr. 2024
Uzoamaka, it's great to hear your stay at AC Hotel by Marriott Houston Downtown was a positive experience. We genuinely appreciate your rating and hope to welcome you back on your next visit to Houston.

8/10 – Gut

Greta

Gut: Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 24. Apr. 2024
Greta, it's great to hear that your experience at AC Hotel by Marriott Houston Downtown was positive. We're always working to provide the best for our guests and we hope to have the opportunity to serve you again in the future. Safe travels!

10/10 – Hervorragend

Amanda

Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 10. Mai 2024
Amanda, thank you for your outstanding review of AC Hotel by Marriott Houston Downtown. It's wonderful to know that your stay was enjoyable. We're looking forward to welcoming you back on your next visit to Houston!

10/10 – Hervorragend

Nemesi

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
hotel "restaurant" area needs an upgrade i love the staff! rooms are so comfortable turn down service is great!
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 19. Apr. 2024
Nemesi, it's fantastic to know that you enjoyed your stay at AC Hotel by Marriott Houston Downtown, finding our rooms cozy and the turn down service satisfactory. Your love for our team members shines through and we appreciate it! Regarding your feedback on our dining area, we are always looking to improve and your impressions will be taken aboard. We eagerly anticipate your next visit!

8/10 – Gut

Nigel

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very clean. Comfortable modern rooms.
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 14. Apr. 2024
Nigel, thank you for taking the time to share your feedback. It's wonderful to know that you found the rooms at AC Hotel by Marriott Houston Downtown to be comfortable and pristine. We value your patronage and look forward to welcoming you back in the future.

10/10 – Hervorragend

Yaylene

Aufenthalt von 3 Nächten im März 2024
Antwort von Customer Service am 4. Mai 2024
Thanks for the perfect rating, Yaylene!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at AC Hotel by Marriott Houston Downtown.Have a wonderful day!

10/10 – Hervorragend

Demetrius

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Antwort von Customer Service am 9. Apr. 2024
Demetrius, it's wonderful to see a full rating for AC Hotel by Marriott Houston Downtown! We're delighted you had such a great experience with us. Your support is much appreciated and we hope to welcome you back soon.

10/10 – Hervorragend

NaKea

Aufenthalt von 3 Nächten im März 2024
Antwort von Customer Service am 5. Apr. 2024
NaKea, it's great to hear that you enjoyed your stay at AC Hotel by Marriott Houston Downtown. We thank you for leaving a top rating. Your satisfaction is our ultimate aim and we're thrilled we achieved that during your visit. We'd love the opportunity to welcome you back again in the future.

10/10 – Hervorragend

Shante

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im März 2024
Antwort von Customer Service am 4. Apr. 2024
Shante, thank you for choosing AC Hotel by Marriott Houston Downtown and taking time to rate your stay. We're pleased to know you enjoyed your time with us and we look forward to your next visit.

6/10 – Okay

REX

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
We arrived right after check in time at 3pm and the front desk staff were dealing with multiple guests that were being high maintenance and it seemed that there was only one person that was trying to manage both situations. We waited in line for 20 minutes without any acknowledgment while a chaotic situation unfolded while guests were piled up waiting to get their turn to be helped. To be fair the gentleman was trying to satisfy both guests that were being difficult and the other staff did not seem to know how to help. What appeared to be a manager I assume came up and still no acknowledgment of the guests she just told the other associate that what to do and bailed without helping resolve anything. I’m a very understanding person especially when it’s clear other guests were being a bit unreasonable I feel for the guy but he should have had support with the situation. Really none of my business. Once the drama cleared it took only minutes to check me in and I can be on my own from here. The hotel condition was satisfactory. Room was small but comfortable w cold a/c. We did not spend much time in the room and the time we did everything was good. The young lady that checked us out in the A.M. was very polite and friendly so that kinda made up for the check in drama. Parking is 50$ tip if your a decent human which is absolutely ridiculous but not much other options at any property downtown that I know of. So paid it and moved on. I’d pick another property next time.
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 31. März 2024
Rex, your experience does not reflect the typical efficient service we aim to deliver. We regret any waiting you encountered during check-in, and note the need for better team support during busy periods. We're happy to know that you found the room comfortable and appreciated the friendliness of our team member during your checkout. Your feedback on parking charges is noted – downtown locations often face similar challenges. We trust that should you visit us again, your experience will align more closely with our high service standards.

10/10 – Hervorragend

Shannon

Mit einer Gruppe gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Place was great
Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 30. März 2024
Shannon, it's wonderful to hear you enjoyed your time at the AC Hotel by Marriott Houston Downtown. We appreciate your feedback and look forward to the opportunity to serve you again in the future.

10/10 – Hervorragend

LaKendra

Mit dem Partner gereist
Gut: Personal & Service und Ausstattung
The hotel is beautiful, a few things housekeeping missed like mopping the room floor, there was something on the table near the window and the chilled cups had a hair inside the glass. Looks like it was wiped with a cloth and not cleaned. I always bring my own cleaning supplies so I just took care of the minor things myself. Few homeless people lying in corners along the hotels outside. The staff was super nice at the desk over would stay again.
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 26. März 2024
LaKendra, thank you for your kind remarks about the AC Hotel by Marriott Houston Downtown, and the pleasant interaction you had with our team members. We appreciate your feedback regarding the cleanliness and are always striving to improve our guest's experiences. We regret to hear about your impressions of the area surrounding the hotel and will work with local authorities to address these issues. We're glad to hear that despite some areas for improvement, you look forward to a future stay with us.

8/10 – Gut

Yumiko, Nerima-ku

Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 14. Apr. 2024
Thank you for taking the time to share your review with us, Yumiko!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to AC Hotel by Marriott Houston Downtown. Thank you and have a wonderful day!

10/10 – Hervorragend

Mackenzie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I love the closeness to so many restaurants and lounges.
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 22. März 2024
Mackenzie, it's fantastic to learn you appreciated AC Hotel by Marriott Houston Downtown's proximity to a variety of dining options and lounges. We're glad that enhanced your stay and we look forward to welcoming you back on your next trip to Houston.

10/10 – Hervorragend

William

Gut: Ausstattung
it was really nice and good service
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 18. März 2024
William, thank you for your glowing remarks about the AC Hotel by Marriott Houston Downtown. We're thrilled to hear you enjoyed our superb service and had a pleasing stay with us. Our team strives to provide an exceptional experience for our guests. We look forward to welcoming you back soon!

2/10 – Ungenügend

Lois

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Woke at 3 am to find our room flooded. Bathroom ceiling was pouring down water. No maintenance staff or bell boys on at night to help us move )75 years old plus) we weent to another room which when I went to bathroom was also flooded! Otigied the front desk who the. Sent us to another room. Only to find my husbands CPAP machine would not work unless the light switch was turned on. After moving to the third room. And having the switches che med by a lady on the front desk and it is now 4:30 am. We decided that we would try to sleep with the lights on so my husband could use his machine. Worst hotel experience in all of our travels. We were told that we could not be compensated because we had booked through a third party. EXPEDIA! Wow where does it tell us this? Is Expedia going to do a ythi g about this I would hope Expedia never recommends this hotel again.
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 18. März 2024
Lois, we deeply regret to hear of your experience. It's disconcerting to learn about the unintended mishaps which are not reflective of our usual service standards. In terms of the water-related inconvenience, we want to assure you that our team is further evaluating these instances. To respond to your concern about light-related trouble with your husband's machine, we are striving to address these issues. Your feedback about third-party booking compensation will be explored in our internal discussions. We earnestly hope you consider giving us another chance to serve you better as our goal is to provide flawless experiences for all our guests.

2/10 – Ungenügend

Kimone

Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 5. Apr. 2024
We appreciate the feedback, Kimone.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

10/10 – Hervorragend

Jazmine

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My room was very nice and the price was great. I came for business and will definitely be coming back for vacation
Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 15. März 2024
Jazmine, thank you for your wonderful review of AC Hotel by Marriott Houston Downtown. We're thrilled that our hotel suited your business needs and that you found value in our pricing. Our team eagerly anticipates your return for a vacation. Safe travels until then.

10/10 – Hervorragend

peyton

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved the bathroom
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 13. März 2024
Peyton, thank you for sharing your appreciation. It's wonderful to know that the restroom in our AC Hotel by Marriott Houston Downtown met your expectations. We look forward to your next visit.

8/10 – Gut

Jeremy

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Overall, it was a great hotel in all aspects. The only negative is that a monorail train runs past the hotel. It was hard to sleep through the night with the train running through.
Aufenthalt von 4 Nächten im März 2024
Antwort von Customer Service am 13. März 2024
Jeremy, thank you for sharing your experience at AC Hotel by Marriott Houston Downtown. We are glad to hear that you found our hotel to be great in all aspects. We understand that some guests may be more sensitive to city noises, although this is a part of being situated in a bustling downtown location. We suggest requesting a quieter room away from the street on your next visit. We're looking forward to welcoming you back.

10/10 – Hervorragend

Travis

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We only stayed for one night, but we very much enjoyed our stay. The staff were super friendly, and the room was clean and beautiful! Valet parking was terrific!
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 12. März 2024
Travis, we're overjoyed to hear your stay at AC Hotel by Marriott Houston Downtown met your expectations. It's delightful to know you found our team members friendly and your room to be clean and appealing. We're also glad you found our valet parking to be top-notch. Thank you for sharing your feedback, and we hope to have another opportunity to welcome you back.

10/10 – Hervorragend

Jacoby

Geschäftlich gereist
Gut: Sauberkeit und Zustand der Unterkunft
Great
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 9. März 2024
Jacoby, it's wonderful to hear that you had a great experience at AC Hotel by Marriott Houston Downtown. Your satisfaction delights us and we hope to welcome you back soon for another excellent stay.

8/10 – Gut

Monica

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Nice hotel I felt the room had cheap furnishings although comfortable bed. Near the train/ bus so pretty loud
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 4. März 2024
Monica, thank you for the constructive feedback. We're delighted that you found the AC Hotel by Marriott Houston Downtown enjoyable and appreciated the comfort of our bedding. We regret any inconvenience due to the proximity to transportation services, as well as your perception of our room furnishings. Our team is always ready to ensure a more satisfactory experience on your next visit.

10/10 – Hervorragend

Itzel

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Customer Service am 23. Feb. 2024
Itzel, we appreciate your positive feedback and are thrilled to hear your stay at AC Hotel by Marriott Houston Downtown was excellent. We look forward to your next visit.

10/10 – Hervorragend

Brittany

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Customer Service am 20. Feb. 2024
Thank you for the excellent rating, Brittany!Our goal is to go above and beyond to ensure our guests have a memorable experience at AC Hotel by Marriott Houston Downtown! We look forward to hosting you again soon.

8/10 – Gut

Stanyla

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I wish they had room service
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Customer Service am 19. Feb. 2024
Stanyla, thank you for taking the time to leave a review. We appreciate both your praise and your constructive feedback. Although we currently do not provide room service at the AC Hotel by Marriott Houston Downtown, we aim to provide a range of amenities and offerings to suit our guests' needs. We hope to welcome you back in the future, potentially with expanded services.

4/10 – Schlecht

Deshawndra

Gut: Personal & Service
Horrible smell throughout the hotel itself.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Customer Service am 19. Feb. 2024
Deshawndra, we're truly sorry to hear that your experience was less than perfect due to an unpleasant odor during your stay. Rest assured, we work diligently to maintain high standards of hygiene and cleanliness. Feedback like yours enables us to identify areas where we can improve, and we appreciate you bringing this to our attention. We sincerely hope that you will consider giving us another opportunity in the future.

10/10 – Hervorragend

Aimee

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Customer Service am 18. Feb. 2024
Thank you for the fantastic rating, Aimee!We strive to make all of our guests feel welcome and relaxed during their time at AC Hotel by Marriott Houston Downtown! We can't wait to see you again soon.

10/10 – Hervorragend

ashley

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I enjoyed my stay.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Customer Service am 15. Feb. 2024
Ashley, it's delightful to hear you enjoyed your stay at AC Hotel by Marriott Houston Downtown. We are looking forward to welcoming you back for another great experience.

10/10 – Hervorragend

Alexa

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everyone from the front desk to the valet was fantastic!
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Customer Service am 5. Feb. 2024
Alexa, it's heartwarming to hear your commendation of the excellent service provided by our team members at AC Hotel by Marriott Houston Downtown, from the front desk to the valet. Their hard work and dedication truly reflect our aim to exceed guests' expectations. We're glad to know you enjoyed your stay and look forward to welcoming you back in the future.

10/10 – Hervorragend

Syreeta

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location for everything!
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Customer Service am 4. Feb. 2024
Syreeta, it's wonderful to hear you recognized the prime location of AC Hotel by Marriott Houston Downtown. We always aim to provide the utmost convenience to our guests, and we're delighted you could take full advantage of our central spot. We hope to have the pleasure of welcoming you back soon.

8/10 – Gut

Tiara

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Customer Service am 4. Feb. 2024
Thank you for the 4/5 rating, Tiara!We are excited to see that you had an enjoyable experience at AC Hotel by Marriott Houston Downtown. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

10/10 – Hervorragend

Nikita

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Really like it, it looked just like the pictures.
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Customer Service am 2. Feb. 2024
Nikita, it's encouraging to know you appreciated AC Hotel by Marriott Houston Downtown accurately representing its aesthetics. We are pleased you enjoyed your stay, and we look forward to welcoming you back in the future.

8/10 – Gut

Robert

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Rooms are great. Want better parking situation
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Customer Service am 28. Jan. 2024
Robert, we're delighted to know that you had a high regard for our rooms at AC Hotel by Marriott Houston Downtown. We've noted your feedback regarding the parking situation and we promise to carefully review it. We aim to provide an exceptional stay to every guest and your comments will assist us in our continuous refinement of services. Looking forward to your next stay with us.

10/10 – Hervorragend

MARTHA BARRAGAN

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very nice hotel. Close to everything in downtown Houston. The only thing to consider is that the train passes by every 5 minutes, so it can be a bit noisy.
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Customer Service am 22. Jan. 2024
Martha, it's delightful to hear you enjoyed AC Hotel by Marriott Houston Downtown's convenient location. However, we regret that the urban soundscape wasn't a perfect fit for you. We value your feedback and look forward to welcoming you back on a future visit.

4/10 – Schlecht

rufio

Geschäftlich gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
The walls were thin, heard every door close and people talking throughout the night. The front desk confirmed my late check out option for 12 and did not confirm it on their end. I had room service checking in on me every 30 mins to make sure I was out, I have never felt so rushed to leave a room in the morning. I was notified upon checking out that the front desk agent who checked me in didn’t confirm the late checkout status. Meanwhile I was the one who had to pay for it with RoomService on my back wondering why I’m not out of the room yet. Not at all impressed with this hiccup Marriot.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Customer Service am 21. Jan. 2024
Rufio, it's regrettable that you experienced some difficulties during your stay. We sincerely apologize for any discomfort caused by the noise and the misunderstanding over your late check-out. We highly value your feedback, as it helps us find areas where we can improve. Please know, this incident is not reflective of the usual high standard we aim to provide. Rest assured, your comments will be shared with our team to address these concerns more efficiently. Your patronage is valued and we hope that we'll have the chance to show you improvements on a future visit.

10/10 – Hervorragend

Cynthia

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Customer Service am 16. Jan. 2024
Thank you for taking the time to leave this wonderful rating, Cynthia! We hope to see you again soon at AC Hotel by Marriott Houston Downtown so we can share yet another amazing experience!

4/10 – Schlecht

Luz Elena

Mit der Familie gereist
Verbesserungswürdig: Personal & Service und Ausstattung
La atención no es buena, muy sucios los cuartos! La verdad nada que ver con lo que es un AC Marriot
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Customer Service am 16. Jan. 2024
Luz, queda debidamente anotado tu aporte sobre la limpieza y calidad del servicio. Nuestro principal objetivo es brindarle una estadía cómoda y satisfactoria, y es lamentable saber que no cumplimos con esta expectativa en su caso. Se realizarán mejoras y esperamos que nos brinde otra oportunidad de demostrar nuestro compromiso con un servicio excepcional.