Ausblick vom Zimmer

Bewertungen von Hilton Hawaiian Village Waikiki Beach Resort

4 out of 5

Bewertungen

8,2

Sehr gut

3301 von insgesamt 6553 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
1505 von insgesamt 6553 Gästebewertungen haben eine Bewertung von 8 - Gut" "
909 von insgesamt 6553 Gästebewertungen haben eine Bewertung von 6 - Okay" "
467 von insgesamt 6553 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
371 von insgesamt 6553 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,6/10

Sauberkeit

8,6/10

Personal & Service

8,2/10

Ausstattung

8,2/10

Zustand der Unterkunft

8,2/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Alessandra

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Exzellent
Aufenthalt von 2 Nächten im September 2023
Antwort von General Manager am 3. Okt. 2023
Aloha Alessandra,The best compliment is receiving a perfect rating from one of our valued guests. Thank you for taking the time to review your recent visit. We hope to have the pleasure of welcoming you back in the future. Sincerely,Guest Services Manager

8/10 – Gut

Sarah

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit und Ausstattung
Gute Lage, Hotel in die Jahre gekommen, Service steht nicht bei allen Mitarbeitern hoch in Kurs - besonders nicht in den Restaurants
Aufenthalt von 11 Nächten im Januar 2023
Antwort von General Manager am 13. Feb. 2023
Aloha Sarah,Wir freuen uns immer, von unseren Gästen zu hören, und wir freuen uns, dass unsere Lage für Ihre Reise gut funktioniert hat. Wir entschuldigen uns jedoch für etwaige Enttäuschungen über den Service und das Alter der Unterkunft. Wir werden Ihre Kommentare zur weiteren Überprüfung an unsere Mitarbeiter weiterleiten und hoffen, dass Sie in Betracht ziehen, wieder bei uns zu übernachten, falls Sie wieder in der Gegend sind.Aufrichtig,Gästeservice-Manager

8/10 – Gut

Daniel

Mit der Familie gereist
Gut: Sauberkeit und Komfort des Zimmers
Gutes Hotel mit sehr vielen Gästen
Hilton Hawaiian Village Waikiki Beach is very big an has many people. It realy like an crouded village. It is importante to know, that thery charge many taxes and extras aditional to the room fee. More as 10% for the consumation at the check in.
Aufenthalt von 4 Nächten im Oktober 2022
Antwort von General Manager am 22. Okt. 2022
Dear Daniel,Thanks for visiting us. We're happy to hear that your overall stay at Hilton Hawaiian Village was a pleasant one! Come see us again the next time you are in the area!Sincerely,Guest Services Manager

8/10 – Gut

Sonja

Gut: Sauberkeit und Personal & Service
Aufenthalt von 6 Nächten im Juli 2022

8/10 – Gut

Zarek

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Didn’t like how busy everything was. Everything cost and it was expensive. Parking is a huge rip off.
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

Mai Lea

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Loved our stay!
Aufenthalt von 7 Nächten im Mai 2024

10/10 – Hervorragend

Leonardo

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
The staff was just as wonderful. I did miss not having a microwave
Aufenthalt von 7 Nächten im Mai 2024
Antwort von General Manager am 26. Mai 2024
Aloha Leonardo,We appreciate receiving feedback on your Hilton Hawaiian Village stay. It's fantastic that our team elevated your overall experience with their dedicated and personable service! Your suggestions are greatly appreciated and we will pass them on to the appropriate team for consideration. Thank you for sharing your thoughts. We eagerly anticipate your next visit to Waikiki and getting to provide another perfect stay!Sincerely,Guest Services Manager

10/10 – Hervorragend

Yuichi

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Uberのピックアップエリアがあって、便利だった
Aufenthalt von 4 Nächten im Mai 2024

10/10 – Hervorragend

Ji

Mit dem Partner gereist
Gut: Sauberkeit und Ausstattung
Verbesserungswürdig: Personal & Service
The resort is good in overall. But the room really need some renovation work. The service is no good, we barely felt being served properly. Very good view easy shopping.
Aufenthalt von 5 Nächten im Mai 2024
Antwort von General Manager am 26. Mai 2024
Aloha Ji,We're grateful to have hosted you at Hilton Hawaiian Village. Situated on world-famous Waikiki Beach, we're delighted you loved our iconic views of the ocean and Diamond Head Crater. Our team takes pride in delivering warm hospitality, so we're disappointed to read your comments. Rest assured, we'll refocus on providing the attentive service our guests expect. Thank you for the review and feedback, and please join us again. Sincerely,Guest Services Manager

8/10 – Gut

cory

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Zz
Aufenthalt von 8 Nächten im Mai 2024
Antwort von General Manager am 26. Mai 2024
Aloha Cory,Thank you for sharing! We hope you had a relaxing experience at Hilton Hawaiian Village, and we look forward to welcoming you back for another comfortable stay.Sincerely,Guest Services Manager

10/10 – Hervorragend

BETTY, DISPUTANTA

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was great . Expectations were met with all needs
Aufenthalt von 8 Nächten im Mai 2024
Antwort von General Manager am 26. Mai 2024
Aloha Betty,We're delighted you enjoyed your stay at Hilton Hawaiian Village! Please come see us again soon when you plan your next island getaway.Sincerely,Guest Services Manager

10/10 – Hervorragend

Kimbaly

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im März 2024

10/10 – Hervorragend

Elizabeth

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful!
Aufenthalt von 6 Nächten im Mai 2024
Antwort von General Manager am 26. Mai 2024
Aloha Elizabeth,It was a pleasure to welcome you to our little slice of paradise, and we are delighted you were impressed with your stay. Your lovely five-star review is truly appreciated and will be shared with the team. We look forward to welcoming you back to Hilton Hawaiian Village for another memorable visit.Sincerely,Guest Services Manager

10/10 – Hervorragend

Tino

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing resort for all ages. We will be returning!
Aufenthalt von 6 Nächten im Mai 2024
Antwort von General Manager am 26. Mai 2024
Aloha Tino,Thank you for your short yet wonderful five-star review! We are thrilled we exceeded your expectations and look forward to welcoming you back to Hilton Hawaiian Village.Sincerely,Guest Services Manager

10/10 – Hervorragend

Tien, east lyme

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Over all everything is good. Except when we checked in, There was no parking in the front, as we unloaded, we were treated terrible. Some of the valet folks need to be nice and more helpful since we are the hotel guests.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von General Manager am 26. Mai 2024
Aloha Tien,Thank you for your feedback. We're glad to hear that your stay was good overall. However, we're sorry to learn about your experience with our valet service during check-in. Our guests should always feel welcomed and supported, and we regret that this was not your experience. Your feedback is important to us, and we appreciate you bringing this to our attention. We hope to provide a better experience during your next visit. Thank you for staying with us.Sincerely,Guest Services Manager

10/10 – Hervorragend

Huber garcia

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excelente
Aufenthalt von 6 Nächten im Mai 2024
Antwort von General Manager am 26. Mai 2024
Aloha Huber,Thank you for staying with us and for your feedback. We're glad you had a world-class experience. We hope to welcome you back to Hilton Hawaiian Village soon for another great stay.Sincerely,Guest Services Manager

6/10 – Okay

Jennifer

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit und Personal & Service
Hotel staff are nice, however hotel is a little rundown and they nickel and dime you with ridiculous prices. Beautiful beach but they charge $45 for umbrella and $28 per lounge chair, plus parking $69 p/day.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von General Manager am 26. Mai 2024
Aloha Jennifer,Thank you for your feedback. We're glad you found our staff nice and enjoyed the beautiful beach. Yes, the beach umbrellas and chairs are sold by a third party company providing beach services to the public. All beaches in Hawaii are public beaches because access to the ocean and beaches must be given to all people and citizens of the state of Hawaii. Your comments are valuable to us, and we will consider them as we work to improve our guest experience. We hope to have the opportunity to provide you with a better stay in the future.

6/10 – Okay

Alisa Nadine

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Water did not go down drain in bathtub. We informed the front desk but the issue was not resolved.
Aufenthalt von 6 Nächten im Mai 2024
Antwort von General Manager am 26. Mai 2024
Aloha Alisa,While we thank you for being our guest and sharing your feedback, we are sorry you had concerns with the bathroom. Please know we are normally known for our top-notch accommodations and professional service, so we apologize that this wasn't your experience. Your comments will be shared with the team to ensure we always adhere to our high standards. We hope to have another opportunity to welcome you back and impress you with our improvements.Sincerely,Guest Services Manager

10/10 – Hervorragend

Robert

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hilton went over and beyond to make sure me and my family enjoyed our first trip to Hawaii. We had zero bad experiences here. Would definitely take my family here again. Kids were 12 and 9 and they loved it here. Dont hesitant to book here if you're family traveling
Aufenthalt von 4 Nächten im Mai 2024
Antwort von General Manager am 26. Mai 2024
Aloha Robert,Thank you for choosing Hilton Hawaiian Village. Our team is delighted you had a fabulous stay with us and we appreciate your recommendation! We take pride in providing an excellent experience, and we are grateful you took the time to leave us a review. It was our pleasure to host you, and we hope to see you the next time you are in the area for another memorable time.Sincerely, Guest Services Manager

8/10 – Gut

Neifre, Cutler Bay

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The hotel is good, the rooms are old, they need to be renovated, the water in the pool was really cold we ask for a heated pool they sent us around checking another tower but they didn’t have any heating pools, the beach in the back is open we saw people from outside getting in our pool no one was checking at the entrance.
Aufenthalt von 7 Nächten im Mai 2024
Antwort von General Manager am 26. Mai 2024
Aloha Neifre,Thank you for choosing Hilton Hawaiian Village. We're glad you found our resort pleasant, but we regret the issues you faced with the pool and room condition. Your comments about the pool temperature and security are noted, and we'll address these to improve our services. We hope to provide a more comfortable and secure stay in the future.Sincerely,Guest Services Manager

8/10 – Gut

Ann Marquel Lavendar

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung
We liked the proximity to the beach. The rooms felt dated, there were problems with the ac daily but they did send someone quickly each time to reset it. We didn’t like that we couldn’t log into our streaming services on the television and were stuck watching regular tv. That felt antiquated and unnecessary and was a major detraction from returning to the resort in the future. They didn’t even have hbo access or even pay per view movies. They gave us a dvd rental card, which meant walking around the resort until you hopefully found one of their dvd kiosks and then there was nothing in it you would want to watch. Pretty much everything closes by 9 pm unless you want to go to a bar, which we don’t, so having something decent for television while we wind down would be preferable. The food was not great. The restaurants we were went to on premises were 2-3 star at best. There is an excellent ice cream shop. Room service has a really good burger. The Italian restaurant on premises is just weird, like the chicken parm I ordered wasn’t served with pasta, but potatoes. It was odd. We did find a good pho place about 1/2 mile away. Overall we still enjoyed our stay but unlikely to stay at the same resort again, especially with the ridiculous amount they tacked on for “resort fees” which were $35 per person per night and there was nothing in the amenities that was worth an extra $70 a day. I expected higher quality. We fell in love with Hawai’i but not the Hilton.
Aufenthalt von 7 Nächten im Mai 2024
Antwort von General Manager am 26. Mai 2024
Aloha Ann,Thank you for taking a moment to share your honest thoughts. It was a pleasure having you as our guest, and we appreciate your kind praise for our idyllic location and proximity to the beach. However, we regret that you were not fully satisfied with your experience. Your feedback about our accommodations and amenities will be shared internally to ensure any opportunity for improvement is seized. Please know that in addition to the DVD rentals, our Resort Charge includes internet access, cultural activities, morning exercise classes, and discounts for activities/spa services, among other things. The full list is available on our website. Take care, and we wish you safe travels.Sincerely,Guest Services Manager

10/10 – Hervorragend

Yiwei

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
gd
Aufenthalt von 4 Nächten im Mai 2024
Antwort von General Manager am 26. Mai 2024
Aloha Yiwei,Thank you for your feedback! We're glad you had a five-star stay at Hilton Hawaiian Village, and we look forward to welcoming you back again.Sincerely,Guest Services Manager

6/10 – Okay

juan carlos

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Valet parking and self parking to expensive
Aufenthalt von 7 Nächten im Mai 2024
Antwort von General Manager am 26. Mai 2024
Aloha Juan,We thank you for sharing your comments with us. We're sorry to hear about your experience with us, and we keep guest feedback like yours in mind when we periodically review our prices to ensure we're offering a fair value. We hope you will consider staying with us again.Sincerely,Guest Services Manager

10/10 – Hervorragend

Dulce

Aufenthalt von 8 Nächten im April 2024

10/10 – Hervorragend

Jamilla

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I liked everything. I will definitely be staying again every year.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von General Manager am 26. Mai 2024
Aloha Jamilla,We're delighted you enjoyed your stay at Hilton Hawaiian Village, and we look forward to your next visit.Sincerely,Guest Services Manager

10/10 – Hervorragend

Lovette

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very leisure and easy to get to. The staff was great.
Aufenthalt von 6 Nächten im Mai 2024
Antwort von General Manager am 26. Mai 2024
Aloha Lovette,We're thrilled you found our location convenient and easily accessible. Our team is dedicated to providing exceptional service to all our guests, and we're delighted that our efforts were appreciated. We can't wait to welcome you back to Hilton Hawaiian Village for another enjoyable stay!Sincerely,Guest Services Manager

6/10 – Okay

john

Mit der Familie gereist
I’ve been coming to Hawaii for years. Always stayed at Hawaiian Hilton village. I’ve just seen the quality of care for the buildings and rooms drop. Hallways and rooms were not vacuumed. Food in the village was the poorest quality I have ever experienced from a resort. The village lost power for hours and my wife and I were stuck in our rooms on the 27th floor. Once elevators started we had to eat in town because village stores and restaurants had no power. It rained all week and the grounds where flooded many stores and shops closed for flooding. There was no entertainment at night. Village bars all shut down. Had to go outside of village for entertainment and Hawaii has become very unsafe. Police sirens all day and night.
Aufenthalt von 5 Nächten im Mai 2024
Antwort von General Manager am 26. Mai 2024
Aloha John,Thank you for being a loyal guest and for your review. We are disappointed your experience this time was not as expected. Please accept our sincere apologies for any concerns with our property. We will share your comments with our team and correct the issues you described. Again, thank you for your continued loyalty, and we hope you will allow us another opportunity to deliver the type of experience you expected and deserve. Sincerely,Guest Services Manager

10/10 – Hervorragend

Homer

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great property
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 26. Mai 2024
Aloha Homer,It warms our hearts to know that you had a great time with us overall. We trust that everything was in order for your stay and we hope to see you again soon. Sincerely,Guest Services Manager

6/10 – Okay

Calvin

Mit dem Partner gereist
Gut: Sauberkeit und Ausstattung
Very over priced, expensive parking $65 per day!!! They won’t allow Lyft or Uber to pick up at lobby, pool is over run with small children. $50 resort fee! I’m usually happy with Hilton, but not this time.I paid for a resort view and the host said that means no view.
Aufenthalt von 5 Nächten im Mai 2024
Antwort von General Manager am 26. Mai 2024
Aloha Calvin,We're sorry to hear that you didn't have a good time with us overall and we apologize for any disappointment in our value. All of your feedback is gratefully received and will be kept in mind for the future. Please consider coming back to join us again soon; we're confident that we can impress you. Sincerely,Guest Services Manager

10/10 – Hervorragend

Kentaro

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 8 Nächten im Mai 2024

10/10 – Hervorragend

Yesenia

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean resort . Dont even have to leave the resort. It has everything: ABC store, Honolulu Cookie Co, Louie Vuitton, starbucks, ice cream, lagoon to paddle board. Really nice resort would definitely return.
Aufenthalt von 7 Nächten im Mai 2024
Antwort von General Manager am 26. Mai 2024
Aloha Yesenia,Thank you for staying with us at Hilton Hawaiian Village and for complimenting the many features of our fantastic resort! Your feedback regarding our clean and well-appointed property is greatly appreciated. It was our pleasure having you visit, and we look forward to hosting you again for another exceptional stay!Sincerely,Guest Services Manager

10/10 – Hervorragend

Satish Kumar, Rocklin

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Mai 2024

10/10 – Hervorragend

Jason, Warrensburg

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im Mai 2024

10/10 – Hervorragend

Richard

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Theirs nothing I could say badly about your place it's all you say about it wonderful experience we had and the staff at the Alii tower were helpful and polite also the maid miss Ha was the best.
Aufenthalt von 12 Nächten im Mai 2024
Antwort von General Manager am 24. Mai 2024
Aloha Richard,We're delighted you enjoyed your stay at Hilton Hawaiian Village and that you felt welcome while you were here. The next time you're in town, please come see us again.Sincerely,Guest Services Manager

6/10 – Okay

James, Jacksonville

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Expensive parking and resort fee
Aufenthalt von 7 Nächten im Mai 2024
Antwort von General Manager am 24. Mai 2024
Aloha James,Thank you for your feedback. We understand the concern regarding parking and resort fees. Our rates are comparable with the other hotels in Waikiki. Your input is valuable as we continually strive to enhance our guest experience. We hope to welcome you back for a more satisfying stay in the future.Sincerely,Guest Services Manager

6/10 – Okay

David

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
The property is getting old and needs a good face lift
Aufenthalt von 3 Nächten im Mai 2024
Antwort von General Manager am 23. Mai 2024
Aloha David,We're sorry to hear that you didn't have a good time with us overall. The upkeep of our accommodations is one of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. Your feedback is gratefully received and will be discussed internally so that improvements can be made where necessary. We hope you will consider giving us another chance soon. Sincerely,Guest Services Manager

8/10 – Gut

Miguel

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We like that all the hotels are of walking distance, there’s a lot of shops and places to grab a bite, they are maintained properly. The staff may need a little more training on what they have to offer, we ask about areas where we wanted to go and they couldn’t help us, we had few questions about the property and we couldn’t get an answer, of course not all staff but I felt like the majority could use the property review. Our rooms were maintained daily we had no issue there the rooms are kept clean everyday. What we didn’t like was that the hotel although is kept maintained it needs renovations it needs to upgrade to 2024 it felt a little outdated with accommodation and looks but we did like the say I would think about staying here again if maintenance, upgrades are made
Aufenthalt von 8 Nächten im Mai 2024
Antwort von General Manager am 23. Mai 2024
Aloha Miguel,Thank you for your comprehensive feedback. We're pleased to hear that you enjoyed our convenient location, nearby shops and dining options, and the cleanliness of your rooms. We also appreciate your comments regarding team training and the need for property updates. Your insights are valuable, and we'll work on improving in hopes of welcoming you back to Hilton Hawaiian Village and providing an even better stay.Sincerely,Guest Services Manager

10/10 – Hervorragend

Joseph

Mit Haustieren gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful
Aufenthalt von 3 Nächten im Mai 2024
Antwort von General Manager am 23. Mai 2024
Dear Joseph,With one word, you've made our day at Hilton Hawaiian Village! It's wonderful that you enjoyed our stunning resort, and we hope to see you again.Sincerely,Guest Services Manager

10/10 – Hervorragend

Alisa

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The shopping and dining options were amazing! Loved the deep beach and views. The property was full of people but we managed to carve out spaves of privacy and relax. No problem getting into the popular restaurants. Would definately visit again....
Aufenthalt von 7 Nächten im Mai 2024
Antwort von General Manager am 23. Mai 2024
Aloha, Alisa,Thank you for your fantastic review! We're thrilled you enjoyed your stay with us. It's great to hear you found spaces of privacy and relaxation despite the lively atmosphere. We look forward to welcoming you back to Hilton Hawaiian Village for another wonderful visit.Hilton Hawaiian Village

10/10 – Hervorragend

Carlos Antonio Garcia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
He estado dos veces, y lo volveria a usar siempre
Aufenthalt von 4 Nächten im Mai 2024
Antwort von General Manager am 23. Mai 2024
Hola, Carlos,¡Gracias por su lealtad y por elegir quedarse con nosotros dos veces! Estamos encantados de escuchar su recomendación de que siempre volvería a utilizar nuestro hotel. Esperamos darle la bienvenida nuevamente al Hilton Hawaiian Village para otra visita agradable.Atentamente,Gerente de Servicios al Huésped

10/10 – Hervorragend

Symphany

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I enjoyed the stay & hospitality of the staff. I had a great family vacation during my stay
Aufenthalt von 7 Nächten im April 2024
Antwort von General Manager am 23. Mai 2024
Aloha Symphany,Thank you for staying with us and for taking a moment to share your five-star rating! We are delighted to hear that our attentive service added to the enjoyment of your recent visit. It was a pleasure to host you and we look forward to welcoming you back to Hilton Hawaiian Village soon for another memorable experience.Sincerely, Guest Services Manager

10/10 – Hervorragend

Aaron W

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
This was a return trip.We love this Hawaiian experience
Aufenthalt von 7 Nächten im Mai 2024
Antwort von General Manager am 23. Mai 2024
Aloha Aaron,Thank you! There is no greater compliment than knowing you enjoyed your visit so much you chose to join us again for another fantastic experience. Your lovely five-star review will be shared with the team, and we look forward to welcoming you back for many more memorable visits.Sincerely,Guest Services Manager

10/10 – Hervorragend

Fredrick, Mission Viejo

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
location
Aufenthalt von 7 Nächten im Mai 2024
Antwort von General Manager am 24. Mai 2024
Aloha Fredrick,We're thrilled you loved our location, the perfect way to enjoy the beauty of Hawaii from the safety and comfort of our resort. We hope to welcome you back soon to Hilton Hawaiian Village.Sincerely,Guest Services Manager

8/10 – Gut

Michael, Longview

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
NA
Aufenthalt von 4 Nächten im Mai 2024
Antwort von General Manager am 23. Mai 2024
Aloha Michael,Thank you for visiting us and for your review. We appreciate you taking the time to rate our hotel, and should you be in the area again, we hope to welcome you back for a stay worthy of a perfect rating.Sincerely,Guest Services Manager

4/10 – Schlecht

Christine

Mit der Familie gereist
Verbesserungswürdig: Ausstattung
Expensive....terrible food, everything is crowded. Save your $$ and go to Mexico or Costa Rica!
Aufenthalt von 7 Nächten im Mai 2024
Antwort von General Manager am 23. Mai 2024
Aloha Christine,Thank you for being our guest recently. We regret to learn of your disappointment with your experience. Rest assured, our prices are competitive for our area— though we always welcome feedback for areas in which we can improve. Additionally, please know that regardless of how busy we are, we aim to ensure our valued guests feel welcome and comfortable, so never hesitate to let us know what you may need while you're here. We are always willing to help and properly accommodate you in any way we can. It was a pleasure having you here, and we wish you safe travels.Sincerely,Guest Services Manager

10/10 – Hervorragend

Donald Lane

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Not our first trip, dated ,but still very nice place to stay
Aufenthalt von 7 Nächten im Mai 2024
Antwort von General Manager am 22. Mai 2024
Aloha Donald,Thank you for your review of Hilton Hawaiian Village. We're glad you chose to stay with us again. We appreciate you acknowledging the familiar charm of our property. Our team is always looking for ways to improve while maintaining the character our guests love. We look forward to welcoming you back again soon!Sincerely,Guest Services Manager

10/10 – Hervorragend

Liorgi

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
magical place
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 22. Mai 2024
Aloha Liorgi,Thank you for joining us in paradise! We're thrilled to hear you thoroughly enjoyed your experience at Hilton Hawaiian Village and appreciate your perfect rating. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way!Sincerely,Guest Services Manager

10/10 – Hervorragend

Kimberly, Marina Del Rey

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We loved this location, staff, rooms, and activies
Aufenthalt von 5 Nächten im Mai 2024
Antwort von General Manager am 22. Mai 2024
Aloha Kimberly,Thank you for your glowing review of Hilton Hawaiian Village! It's wonderful to know that you thoroughly enjoyed the time you spent with us. It was a pleasure to have you as our guest and we hope to see you again the next time you're in Waikiki!Sincerely,Guest Services Manager

10/10 – Hervorragend

Carlos

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excelente Lugar
Aufenthalt von 10 Nächten im April 2024
Antwort von General Manager am 22. Mai 2024
Olá Carlos,Obrigado por passar férias conosco no Hilton Hawaiian Village. É fantástico que você tenha adorado nossa localização invejável na icônica praia de Waikiki. Em nome da nossa equipe, esperamos criar mais memórias com você no futuro!Sinceramente,Gerente de Atendimento ao Hóspede

6/10 – Okay

LORRAINE

Gut: Personal & Service und Ausstattung
We stayed a few days ago and after we checked-in, the room key didn’t work, so i have to go down to the check in counter again, for the second time the room key didn’t work again, they have to call security to change the batteries for the door lock. It took extra 30 minutes for us to go inside our room from the moment we arrived there
Aufenthalt von 4 Nächten im Mai 2024
Antwort von General Manager am 22. Mai 2024
Aloha Lorraine,Thank you so much for the feedback. We're sorry to hear about any delay getting into your room after check-in and we'll work to ensure that an experience like the one you described doesn't happen again in the future. That being said, we hope that everything else was in order for your visit and that you'll consider joining us again in the future. Sincerely,Guest Services Manager