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Bewertungen von White Pines Inn & Suites

2.5 out of 5
White Pines Inn & Suites
2888 W Shore Drive, Holland, MI

Bewertungen

8,2

Sehr gut

479 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
287 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 8 - Gut" "
120 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 6 - Okay" "
74 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
45 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,4/10

Sauberkeit

9,0/10

Personal & Service

8,0/10

Ausstattung

7,8/10

Zustand der Unterkunft

7,8/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Marianne

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Sehr gute Lage für die Durchreise
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Ashleh Sosa General Manager am 13. Okt. 2023
Thank you for the review, we appreciate the feedback. We are happy to hear that you enjoyed your stay with us, and we hope that you choose to stay with us again for your future visits to the Holland area.

8/10 – Gut

Evi, Düsseldorf

Gut: Personal & Service und Zustand der Unterkunft
Super Frühstück, Bad renovierungsbedürftig
Der allgemeine Bereich des Hotels ist hübsch gemacht und gut gepflegt. Es gab tolles Frühstück. Die Zimmer haben recht neue Betten. Leider ist das Bad dringend renovierungsbedürftig.
Aufenthalt von 1 Nacht im Mai 2018
Antwort von Brandon M. am 6. Juni 2018
Dear Evi, Thank you so much for taking the time to share your review. We are pleased to see that overall you enjoyed your stand and appreciate your feedback so that we may better serve you in the future. Once again, thank you for writing and for being our guest. We hope to see you back again soon. Warmest regards, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites

6/10 – Okay

Jeffrey

Mit der Familie gereist
Smelled like pot going to our room off the elevator. My wife has a hard time walking and u cant use your card with any of the side doors for convenience. U have to walk clear to lobby and then back down to elevators. Shower drain was very slow. When i tried to make reservations on phone they tried to charge me more than the advertised online price telling me that it may be more but at least the price was secure where the online price i paid wasnt secure. Breakfast was okay. Nothing great. Need some juice and fruit and silverware u can actually eat with.
Aufenthalt von 1 Nacht im April 2024

6/10 – Okay

Rick

Gut: Personal & Service
Very average accommodations. Location was good. Good value. Service from staff was outstanding.
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Heather

Mit einer Gruppe gereist
Gut: Ausstattung
Hotel was very clean. Nice refreshments available and good breakfast bar. Nickolas was a wonderful front desk host and helped guide us with suggestions around town.
Aufenthalt von 1 Nacht im April 2024

8/10 – Gut

Tiffanie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Everything was good, the only thing I didn’t like was the bathroom sink was in the room and not in the bathroom
Aufenthalt von 3 Nächten im April 2024

10/10 – Hervorragend

Jeff

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I love this property and where I stay when I'm in Holland
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Adam

Aufenthalt von 2 Nächten im Februar 2024

8/10 – Gut

Deanna

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very friendly staffand hod popcorn. Breakfast was minimal on some items.
Aufenthalt von 1 Nacht im März 2024
Antwort von Doug Pollock General Manager am 31. März 2024
Thank you for taking the time to write a review, we appreciate the feedback.

6/10 – Okay

Erin, Terre Haute

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
The hotel was very affordable. The room was clean and had plenty of space for my family. The employees were extremely friendly! The downsides were that the pool was out of order and breakfast wasn’t great. The hotel was generally clean, but not modern.
Aufenthalt von 1 Nacht im März 2024
Antwort von Doug Pollock General Manager am 31. März 2024
Thank you for taking the time to write a review, we appreciate the feedback. We do apologize that during your stay with us our pool was out of order for maintenance. It has since been repaired and is open once again.

10/10 – Hervorragend

Madison

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Ashleh Sosa General Manager am 27. März 2024
Thank you for the review. We appreciate the feedback.

4/10 – Schlecht

Rachel

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Ashleh Sosa General Manager am 27. März 2024
Thank you for the review, we appreciate the feedback. We apologize that your stay was not up to your expectations.

10/10 – Hervorragend

Baltazar

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The rooms where really clean and the hot tub was nice.
Aufenthalt von 2 Nächten im März 2024
Antwort von Ashleh Sosa General Manager am 25. März 2024
Thank you for taking the time to write a review, we greatly appreciate the feedback. We are happy to hear that you enjoyed your stay with us, and we hope that you choose to stay with us again for your future visits to the Holland area.

8/10 – Gut

Ryan

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Little older property but pretty clean. Good value!
Aufenthalt von 2 Nächten im März 2024
Antwort von Ashleh Sosa General Manager am 25. März 2024
Thank you for the review, we appreciate the feedback. We are happy to hear that you enjoyed your stay with us, and we hope that you choose to stay with us again for your future visits to the Holland area.

10/10 – Hervorragend

Steven

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
The price was good - but the room was over deodorized I am a migraine sufferer and it was very hard for me to be in the room the smell was SO STRONG! there was a little bit of mold around the soap dish in the shower and it was hard for me to get in and out of the tub for a shower as the bottom was super slippery and sloped in the middle. I overcame all that but when I used the ice machine on the first floor that is where I lost it. The amount of MOLD on that machine was overwhelmingly gross. I clean homes for a living and that is just not acceptable at all because there is NO way that could be overlooked if it was being checked. The pool was not heated either - we were looking forward to swimming - this was a night away from our home and kids and animals and we got to use the hot tub but not the pool. Also as we got out of the hottub some people came in with babies and put them in the hot tub with NO DIAPERS needless to say we didn't get back in after using it once. So sad
Aufenthalt von 1 Nacht im März 2024
Antwort von Ashleh Sosa General Manager am 24. März 2024
Thank you for taking the time to write a review, we appreciate the feedback. We do apologize that there were so many issues during your stay. We will use your review to ensure that no other guests have a similar experience.

6/10 – Okay

Marissa

Mit der Familie und kleinen Kindern gereist
.
Aufenthalt von 3 Nächten im März 2024
Antwort von Ashleh Sosa General Manager am 21. März 2024
Thank you for the review, we appreciate the feedback.

10/10 – Hervorragend

Shelia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Property appears to be former Best Western Hotel. Staff were friendly, I liked the 24-coffee, hot chocolate, filtered water. I did not like that breakfast only went until 9:00 am. So keep that in mind. But met our needs and we would stay again.
Aufenthalt von 1 Nacht im März 2024
Antwort von Ashleh Sosa General Manager am 21. März 2024
Thank you for taking the time to write a review, we appreciate the feedback. We are happy to hear that you enjoyed your stay with us, and that you would stay with us again for your future trips to the Holland area.

8/10 – Gut

Deb

Mit der Familie gereist
Gut: Ausstattung
While the location was great and close to shops and restaurants, there were a few unusual details in our room. We had the large room with the fireplace and whirlpool. It was odd to have the jacuzzi in an open space, a tiny bathroom and shower/tub and we could feel vibrations from the laundry below that made the floor shake. Our room key never worked (even after we had the front desk check it multiple times) and they had run out of sausage and hash downs by 8:15 am. When asked, we were told "a group of college boys" has cleaned them out by 7:30. If they were aware of having full capacity they also should have adjusted the breakfast amounts!
Aufenthalt von 2 Nächten im März 2024
Antwort von Ashleh Sosa General Manager am 21. März 2024
Thank you for taking the time to write a review, we appreciate the feedback. We are sorry to heat that your stay was less than expected, and will se your review to ensure that no future guests have a similar experience.

10/10 – Hervorragend

Marlon

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Thanks for service
Aufenthalt von 1 Nacht im März 2024
Antwort von Ashleh Sosa General Manager am 16. März 2024
Thank you for the review, we appreciate the feedback. We are happy to hear that you enjoyed your stay with us, and we hope that you choose to stay with us again on your future trips to the Holland area.

2/10 – Ungenügend

Kayla

Aufenthalt von 1 Nacht im März 2024
Antwort von Ashleh Sosa General Manager am 12. März 2024
Thank you for the review, we appreciate the feedback. We apologize that it seems you did not have an enjoyable stay with us.

10/10 – Hervorragend

Joshua

Aufenthalt von 2 Nächten im März 2024

10/10 – Hervorragend

Nathan

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It’s a little older but still nice. And very affordable. Got the room with the fireplace. It had a lot of extra space.
Aufenthalt von 2 Nächten im März 2024
Antwort von Ashleh Sosa General Manager am 12. März 2024
Thank you for the review, we appreciate the feedback. We are happy to hear that you enjoyed your stay with us, and we hope that you choose to stay with us again for your future trips to the Holland area.

10/10 – Hervorragend

Renee

Aufenthalt von 1 Nacht im März 2024
Antwort von Doug Pollock General Manager am 31. März 2024
Thank you for the review, we appreciate the feedback.

4/10 – Schlecht

Ivan, Holland

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Ausstattung
I stay at this property often, me and my partner love the how friendly the staff is and how clean the rooms are but this stay was the worst ever! Shortly after getting checked in the the room while me and my partner were both changing someone entered our room, apparently the front desk assigned our room to someone else just after 30 minutes of us being there. After that we left out for the day and came back to the room and our room keys didn't work so we had to go all the way down to the front desk and get new keys. When we laid down for bed we noticed that a couple of the pillows had brown stains.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Ashleh Sosa General Manager am 9. März 2024
Thank you for taking the time to write a review, we appreciate the feedback. On behalf of the entire staff we would like to apologize for the poor experience you had this time at our facilities. We will use your review as a training tool to ensure that this does not happen to any other guests in the future.

10/10 – Hervorragend

Benjamin

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great room for the price. Will stay here again.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Ashleh Sosa General Manager am 9. März 2024
Thank you for the review, we appreciate the feedback.

10/10 – Hervorragend

Marlon

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Ashleh Sosa General Manager am 9. März 2024
Thank you for the review.

10/10 – Hervorragend

Madison

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Lovely people with great attitudes. The room was nice and smelled really good! 10/10
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Ashleh Sosa General Manager am 9. März 2024
Thank you for the review, we appreciate the feedback. We are happy to hear that you enjoyed your stay with us, and we hope that you choose to stay with us on your future visits to the Holland area.

4/10 – Schlecht

donald e

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Had to wait in the lobby for over 30 minutes before anyone showed up to the front counter. Even after calling several times, there was no one around.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Ashleh Sosa General Manager am 9. März 2024
Thank you for the review, we appreciate the feedback. We do apologize that you had a negative experience, and will use this review as a training tool to ensure that no future guests have a similar experience.

10/10 – Hervorragend

Billy, spring lake

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I will be coming back to this place
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Ashleh Sosa General Manager am 9. März 2024
Thank you for the review, we appreciate the feedback. We are happy tov hear that you enjoyed your stay with us.

10/10 – Hervorragend

Christina

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The girl at the front desk was fantastic, the hotel is very clean and well maintained. We’re just staying for one night but for the price I paid I’m very impressed.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Ashleh Sosa General Manager am 9. März 2024
Thank you for the review, we appreciate the feedback. We are happy tov hear that you enjoyed your stay with us. We hope that you choose to stay with us again for your future visits to the Holland area.

4/10 – Schlecht

Rachelle

Aufenthalt von 2 Nächten im Januar 2024
Antwort von Ashleh Sosa General Manager am 9. März 2024
Thank you for the review, we appreciate the feedback.

8/10 – Gut

Ronda

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Staff super friendly. Great customer service. And nice place expect breakfast wasn’t that great. Used tarot tots for hash brown and didn’t even serve most of breakfast all the days. Or it was out of service. And entrance was plowed in the 3 days I was there and almost got stuck every time I left or came back
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Ashleh Sosa General Manager am 9. März 2024
Thank you for writing a review, we appreciate the feedback. We are sorry to hear that you did not enjoy your stay with us, and will use this review as a training tool to ensure that no other guests have a similar experience.

10/10 – Hervorragend

william

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great Hotel
Stayed here only one night. Hotel recently opened under new name. Much of hotel seemed updated and smelled fresh. Room was clean and comfortable. Front desk staff was very friendly. Very nice, warm pool and hot tub. Breakfast had waffles and eggs, but not much else. Would compare this to a higher-tier hotel chain and would definitely stay again and for a longer period of time.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Ashleh Sosa General Manager am 9. März 2024
Thank you for taking the time to write a review, we appreciate the feedback. We are happy to hear that you enjoyed your stay with us and we hope that you choose to stay with us again for your future visits to the Holland area.

8/10 – Gut

D

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great room. Pool and hot tub were awesome. I would suggest to go real early for breakfast. We arrived 1 hour before it was to end and they had almost nothing worth while.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Ashleh Sosa General Manager am 9. März 2024
Thank you for taking the time to write a review, we appreciate the feedback.

8/10 – Gut

Robert

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
New ownership of an older hotel. In time I think they will make it much nicer as I doubt Ramada put much money into it over the years. Very nice staff and very nice pool area.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Ashleh Sosa General Manager am 13. Jan. 2024
Thank you for taking the time to write a review, we appreciate the feedback. We are indeed working to improve our facilities, and we hope that you choose to return to our location on your future visits to the Holland area.

10/10 – Hervorragend

Nichole

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Ashleh Sosa General Manager am 30. Dez. 2023
Thank you for the review, we appreciate the feedback.

10/10 – Hervorragend

Carol

Gut: Personal & Service und Ausstattung
The breakfast was great, pool looked inviting, room was ok but smelled like smoke, cigarettes, tub was dirty but cleaned it myself and it was so relaxing
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Ashleh Sosa General Manager am 30. Dez. 2023
Thank you for taking the time to write a review, we appreciate the feedback. We are sorry to hear that your room was not up to our cleanliness standards. We will be using this review as a training tool to ensure that no future guests have a similar experience.

10/10 – Hervorragend

marvin

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Ashleh Sosa General Manager am 28. Dez. 2023
Thank you for the review, we greatly appreciate the feedback.

8/10 – Gut

Paul

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The only problem is the tradesmen staying there feel they need to warm up their trucks at 5:30am in the morning. The temperature was never below freezing the three nights we stayed. Nov 13-14 2023.
Aufenthalt von 3 Nächten im November 2023
Antwort von Ashleh Sosa General Manager am 18. Nov. 2023
Thank you for taking the time to write a review, we appreciate the feedback. We do apologize that we were unable to meet and exceed your expectations.

6/10 – Okay

John

Geschäftlich gereist
Gut: Ausstattung
Bathrooms need work, strong smell of mildew. Bathroom had old soap and shampoo in bathtub.
Aufenthalt von 1 Nacht im November 2023
Antwort von Ashleh Sosa General Manager am 18. Nov. 2023
Thank you for taking the time to write a review, we appreciate the feedback. We do apologize for not meeting and exceeding your expectations, and will be using this review as a training tool to ensure that no other guests have a similar experience.

8/10 – Gut

Diana

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It is a little pricey for what you get, but overall stay was decent. The pool was warm, hot tub was nice. Friendly staff very helpful. Breakfast was good. Stayed two nights with my family of four. Beds are more of a Full instead of Queen size - but comfy.
Aufenthalt von 2 Nächten im November 2023
Antwort von Ashleh Sosa General Manager am 15. Nov. 2023
Thank you for the review, we appreciate the feedback. We are happy to hear that you enjoyed your stay with us, and we hope that you choose to stay with us again for your future visits to the Holland area.

6/10 – Okay

Tracy

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Fair
The folks that run this hotel are very nice. Room was clean. The front entry needs a scrub down (outside) There should be no smoking at the front door. Coffee needs better beans! Tasted old and bitter. Hotel is functional, carpet needs an upgrade. Overall it was ok.
Aufenthalt von 3 Nächten im November 2023
Antwort von Ashleh Sosa General Manager am 15. Nov. 2023
Thank you for the review, we appreciate the feedback. We are happy to hear that you enjoyed your stay with us, and we hope that you choose to stay with us again for your future visits to the Holland area.

10/10 – Hervorragend

Mary

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
They have been busy renovating. Seems to be done and everything looks great.
Aufenthalt von 3 Nächten im November 2023
Antwort von Ashleh Sosa General Manager am 15. Nov. 2023
Thank you for the review, we appreciate the feedback. We are happy that you enjoy the look of our newly completed renovations.

10/10 – Hervorragend

Kara

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im November 2023
Antwort von Ashleh Sosa General Manager am 12. Nov. 2023
Thank you for the review, we appreciate the feedback.

8/10 – Gut

Antonio

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
Aufenthalt von 1 Nacht im November 2023
Antwort von Ashleh Sosa General Manager am 8. Nov. 2023
Thank you for the review, we appreciate the feedback.

10/10 – Hervorragend

Matt

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Ashleh Sosa General Manager am 31. Okt. 2023
Thank you for the review, we appreciate the feedback.

8/10 – Gut

Wonda

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The workers at the front desk were wonderful. And very nice and helpful
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Ashleh Sosa General Manager am 31. Okt. 2023
Thank you for taking the time to write a review, we greatly appreciate the feedback. We are happy to hear that our staff went above and beyond for you during your stay with us.

10/10 – Hervorragend

Mark

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great stay
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Ashleh Sosa General Manager am 31. Okt. 2023
Thank you for the review, we appreciate the feedback.

10/10 – Hervorragend

TRENT

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great staff!!
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Ashleh Sosa General Manager am 26. Okt. 2023
Thank you for the review, we appreciate the feedback. We are happy to hear that our staff went above and beyond for you during your stay with us. We hope that you choose to stay with us again for your future visits to the Holland area.

6/10 – Okay

Kim

Gut: Personal & Service
My room needed a new bathroom update yesterday. There was visible mold in the shower area. The bathroom was set up for wheelchair access. There were no safety strips on the bottom of the shower floor. Showering became a safety issue as water sprayed outside the shower area and into the bathroom floor. While there was a drain in the floor, water did not flow towards the drain creating a potential hazard for anyone getting out of the shower. Corporate office needs to address ASAP. The staff was wonderful , friendly and available 24/7. I appreciated this.
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von Ashleh Sosa General Manager am 26. Okt. 2023
Thank you for taking the time to write a review, we appreciate the feedback. We do apologize for the issues you found in your room, and we are working diligently to update and upgrade our property, so no other guests have an experience like this. We do hope that you choose to stay with us again for your future visits to the Holland area.