Dear Sir, Thank you for staying with us. We always try to pleased our customer. We are so sorry about any misunderstanding. The swimming pool listed on our main page, is an outdoor pool, it's showned as a paid service on our page. The room price which you have paid, was NOT including Free Swimming, that means you have to pay for the ticket to have access to the pool.Thank you. We hope to greets you again in the future

Thank you so much for your positive and constructive comments. We're very happy to hear that you have booked a room at our hotel for the next time you are in Ho Chi Minh city. Hope to see you soon. Have a nice day!

Dear value a customer, Thank you for choosing our hotel and thank you for constructive comment. Yes, On the Expedia that a swimming pool was available and we also said it was an outdoor swimming pool and a service fee. Anyway, thank you very much. Hope to see you later!

お客様各位, 当ホテルへのコメントありがとうございます。 あなたの訪問中にあなたに仕えることを非常に嬉しく思います。 良い一日おめでとうございます

Dear value our customer, Thank you for choosing our hotel and thank you for constructive comment. Have a good day! See you later,

Dear our value customer, First of all, thank you for choosing our hotel and thank you for your comments. Our room rates, which have been censored that it matches the quality of service we can meet. secondly all the construction designs in our hotel are standardized by a 3-star hotel or more. Therefore, we are sorry if that cannot satisfy you. Anyway, thank you for your constructive comments. See you next time

Thank for giving to your feedback, we will try to improve the quality of service further to satisfy you. Have a nice day!

Thank for giving to your feedback, we will try to improve the quality of service further to satisfy you. Have a nice day!

A very warm welcome to Hanoi Hotel. It is indeed a pleasure to have you staying with us. The Management and staff are pleased to be your hosts. I look forward to demonstrating services and skills distinctive and special to Hanoi Hotel, which is fully equipped with fine dining and business facilities to cater to our guests. Our well trained staffs eagerly await to serve and provide you with a truly memorable stay at our hotel. Being a Executive floor guest entitles you to be recognized as our important guest and we want to ensure that the service you receive is as you deserve. Hence, should you require any assistance, please do not hesitate to ask, as it will always be a pleasure to be served to you. May I take this opportunity to thank you for having chosen Hanoi hotel for your current stay at Ho Chi Minh city.

Dear Mrs.Xinh, Thank you for taking the time to share your review with us. We would like to apologize for you're less than satisfied with the first-night stay at our hotel. After that, we hope we've provided you with a solution that makes you satisfied. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. I’m looking forward to having you again as a guest in our hotel. Yours sincerely,

Dear my lovely guest, Thank you for your stay with us at Hanoi hotel and for recommending our hotel to other travelers. And also pleased to note that you appreciated the Shuttle service of our hotel, an aspect of our hotel that is preferred by many of our guests, I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoined your stay. Hope to welcome you back again in the near future! Sincerely,

Thank you for staying with us! I am really happy to know that you are satisfied with your stay. Your review is absolutely helpful. Thank you for your suggestion. We hope to see you again, my lovely guests. Have a great day!

Thank you for staying with us! I feel sorry that the air conditioner couldn't satisfy you. We might think that the main reason was the dry season when you stayed at our hotel. We will promptly find out the solution for this issue. Thank you for your suggestion. We hope to see you again, my lovely guests. Have a great day!

一緒にいてくれてありがとう！ 私はあなたがあなたの滞在に満足していることを知って本当にうれしいです。 ご推薦ありがとうございます。 私たちの素敵なゲスト、またお会いしましょう。 すてきな一日を！