I found the villa through VRBO and thought it would be perfect for a long weekend getaway with friends. Reserving the unit was easy and we received a professional-looking welcome packet with two Sea Pines passes within a week of reservation. When we arrived in Hilton Head and went to the villa, we found another couple already there. (The villa we went to was specified on our Sea Pines pass.) I double checked the packet again and saw a different number on the check-in sheet. We went to the other villa, but our door code didn't work. I called the host using the after hours number and got a code. After getting into the unit, I double checked my original VRBO reservation and saw the interior didn't match what I'd reserved. I called the host again to verify we were in the right place. She informed me that the owners of the reserved villa had decided to use it and so she moved us to another one. We were never contacted about this change. I would have appreciated being informed of this BEFORE the trip. There were other rentals we were interested in. The unit we were moved to was alright, but was not as nice as what I originally reserved. The door code we were provided worked on the owner's unit door. This makes a very awkward situation and is a serious security issue. The hosting company should NEVER have allowed that to happen. Overall, we were disappointed in the accommodations for with this trip. The hosting company has a no-refund policy and I purchased trip insurance to be safe given the uncertainty of COVID, etc. It did not occur to me that my original reservation would be changed without my being notified.