2/10 – Ungenügend
Robert S.
31. Aug. 2025
Verbesserungswürdig: Sauberkeit
We booked one night as our friend was having a party at his nearby cabin and we intended to stay overnight. There is spotty cell service in Sullivan County. We were 2 1/2 hours away and drove up to the area arriving around noon. We booked this listing 13 days prior, received a confirmation and room keys. We checked our the listing early and they were having a big wedding there. We spoke to the property manager and said we would be back for the 3 pm check in. When we finally had wifi service, I checked our email for the room keys and saw that the property owner canceled our reservation at 10:14 am that day. She said they double booked. We were offered a free nights stay at another time and she also offered to book us at a hotel that was 50 minutes out of our way that night. We had already been to a local winery and were at the party before we knew of the cancelation. We could find no suitable lodging nearby so we had to drive home over 2 hours that evening. I find it unacceptable that there was a double booking. If we canceled at the last minute, we would lose our whole payment. There should be some recourse from the property lister when this occurs. I'm sure this is a fine property but we never got to see the inside of a cabin. This totally ruined our celebrating that d day.
Robert S.
Aufenthalt von 1 Nacht im August 2025