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Bewertungen von Embassy Suites by Hilton Dulles Airport

3.5 out of 5
Embassy Suites by Hilton Dulles Airport
13341 Woodland Park Drive, Herndon, VA

Bewertungen

8,6

Hervorragend

593 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
214 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 8 - Gut" "
81 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 6 - Okay" "
60 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
53 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,0/10

Sauberkeit

8,8/10

Personal & Service

8,4/10

Ausstattung

8,8/10

Zustand der Unterkunft

8,6/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Christian

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Airport Hotel with fantastic Team
It's an airport hotel, so not much to say about that. But the personal is fanatstic, very friendly and helping with anything you might throw at them. Great team!
Aufenthalt von 1 Nacht im August 2021
Antwort von maria am 24. Aug. 2021
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 – Hervorragend

Anthony

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We like our stay
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Mike am 20. Mai 2024
Thank you for taking a moment to share your experience. Making you happy makes us happy. If there’s anything we can do to make your stay better next time, talk to any member of our team and we’ll strive to ensure you’re 100% happy. We look forward to welcoming you back soon.

10/10 – Hervorragend

Tony

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excelent experience
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Mike am 20. Mai 2024
bThank you for taking a moment to share your experience. Making you happy makes us happy. If there’s anything we can do to make your stay better next time, talk to any member of our team and we’ll strive to ensure you’re 100% happy. We look forward to welcoming you back soon.

8/10 – Gut

Gustavo

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Estacionamiento gratuito
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Mike am 20. Mai 2024
Thank you for taking a moment to share your experience. Making you happy makes us happy. If there’s anything we can do to make your stay better next time, talk to any member of our team and we’ll strive to ensure you’re 100% happy. We look forward to welcoming you back soon.

10/10 – Hervorragend

Vrenda, fayetteville

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was very attentive and helpful… But most important, very courteous
Aufenthalt von 1 Nacht im April 2024
Antwort von Mike am 20. Mai 2024
Thank you for taking a moment to share your experience. Making you happy makes us happy. If there’s anything we can do to make your stay better next time, talk to any member of our team and we’ll strive to ensure you’re 100% happy. We look forward to welcoming you back soon.

6/10 – Okay

waheed

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Room service was not available
Aufenthalt von 2 Nächten im April 2024
Antwort von Guest Assistance am 2. Mai 2024
Thank you for taking time to provide feedback about your stay. We're sorry that our room service was not available during your stay. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback. We will take your comments under consideration as we continually work to improve our guest experience.

10/10 – Hervorragend

Geydi

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Super great
Aufenthalt von 3 Nächten im April 2024
Antwort von Mike am 20. Mai 2024
Thank you for taking a moment to share your experience. Making you happy makes us happy. If there’s anything we can do to make your stay better next time, talk to any member of our team and we’ll strive to ensure you’re 100% happy. We look forward to welcoming you back soon.

8/10 – Gut

Barbara

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very nice hotel. Breakfast was great. Pool and hot tub are nice. Clean place and polite employees.
Aufenthalt von 2 Nächten im April 2024
Antwort von Mike am 20. Mai 2024
Thank you for taking a moment to share your experience. Making you happy makes us happy. If there’s anything we can do to make your stay better next time, talk to any member of our team and we’ll strive to ensure you’re 100% happy. We look forward to welcoming you back soon.

10/10 – Hervorragend

maurico

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This hotel is everything you need , breakfast is great , clean rooms, bar and restaurant amazing People working there very very nice , my family and I we travel a lot for my daughter competition, and I can say this embassy suite is the best , very happy 5 stars
Aufenthalt von 4 Nächten im April 2024
Antwort von Mike am 20. Mai 2024
Thank you for taking a moment to share your experience. Making you happy makes us happy. If there’s anything we can do to make your stay better next time, talk to any member of our team and we’ll strive to ensure you’re 100% happy. We look forward to welcoming you back soon.

10/10 – Hervorragend

Tyler

Aufenthalt von 1 Nacht im März 2024
Antwort von Mike am 20. Mai 2024
Thank you for taking a moment to share your experience. Making you happy makes us happy. If there’s anything we can do to make your stay better next time, talk to any member of our team and we’ll strive to ensure you’re 100% happy. We look forward to welcoming you back soon.

10/10 – Hervorragend

Christine

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room was great for my girls and me giving us ample space and quiet. The breakfast is just phenomenal and the atrium was so pleasant. I was able to meet my friend there and spend a wonderful few hours. Just overall a wonderful stay.
Aufenthalt von 4 Nächten im März 2024
Antwort von Mike am 20. Mai 2024
Thank you for taking a moment to share your experience. Making you happy makes us happy. If there’s anything we can do to make your stay better next time, talk to any member of our team and we’ll strive to ensure you’re 100% happy. We look forward to welcoming you back soon.

4/10 – Schlecht

tracy

Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
Did not like: We had to ask for more bath towels both nights of our stay. The refrigerator was not working, I fixed the gasket myself and we had to thaw out the block of ice in it before it started working. The heating system would not cool down. We called maintenance and they came immediately and fix the situation, but in the muddle of the night it quit again. Also did not know parking was extra and we could only pay for it through a QR code on our phone, this is a big inconvenience after a long trip. Did like: The staff did reacted quickly to our needs and the breakfast was fantastic.
Aufenthalt von 2 Nächten im März 2024
Antwort von Mike am 20. Mai 2024
Thank you for taking the time to share about your recent stay with us, and we are sorry to hear that your experience was less than satisfactory. We value every guest, and especially our loyal Hilton Honors members. Our goal is to provide reliable and friendly experience service that makes a difference in your stay, and we sincerely appreciate your feedback. We will consider your comments as we continually work to improve. We hope to welcome you back soon.

10/10 – Hervorragend

MICHELLE

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
No thing in particular
Aufenthalt von 1 Nacht im März 2024
Antwort von Mike am 20. Mai 2024
Thank you for taking a moment to share your experience. Making you happy makes us happy. If there’s anything we can do to make your stay better next time, talk to any member of our team and we’ll strive to ensure you’re 100% happy. We look forward to welcoming you back soon.

4/10 – Schlecht

Karen

Mit der Familie gereist
On check-in on Sunday, March 18, I asked what the breakfast hours were. My husband and I were told 6:00 am to 10:00 am. Monday morning we came to breakfast at 9:35 am and were told breakfast stops at 9:30 am on weekdays but stays open until 10:00 am on Saturday and Sundays. The staff made no attempt to check if we could get fruit and coffee or help in any way. We had a 4.5 hour drive ahead of us to get home and had chosen Embassy Suites for the included breakfast. Last stay at this hotel.
Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Karen

Aufenthalt von 1 Nacht im März 2024

6/10 – Okay

Carlos

Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Eliseo

Mit der Familie gereist
I loved all experience the bartender at bar was a little rude for happy hr but over all loved it
Aufenthalt von 1 Nacht im März 2024

8/10 – Gut

Tachera

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
The pool is small and deep. They had a few life jackets so my 8 yo was able to enjoy himself.
Aufenthalt von 1 Nacht im Februar 2024

2/10 – Ungenügend

Margarita

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Not much food and pay for parking it was ridiculous
Aufenthalt von 2 Nächten im Februar 2024

10/10 – Hervorragend

COREY

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was great for me and my family.
Aufenthalt von 1 Nacht im Dezember 2023

4/10 – Schlecht

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
I hate being nickeled and dimed
Very clean, going for a modern look. Breakfast was great. $10 for parking and $25 for early check in means we will not be choosing this hotel again.
Aufenthalt von 1 Nacht im Februar 2024

8/10 – Gut

Nabil

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
D
Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

Prachi

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Perfect!
Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

Ronnie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024

2/10 – Ungenügend

Marina

Mit der Familie gereist
Aufenthalt von 3 Nächten im Januar 2024
Antwort von ESD am 11. Jan. 2024
Thank you for taking the time to provide feedback on your recent stay. I would like to get further feedback regarding your stay. We always strive to provide our guests with a memorable experience.I look forward to hearing from you.Best regards,Yolanda Gainey, GM

8/10 – Gut

Carrie

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great hotel and good food for dinner and breakfast.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von ESD am 11. Jan. 2024
Thank you so much for taking the time to give us feedback on your overall experience during your recent stay.Warm regards,Yolanda Gainey,GM

10/10 – Hervorragend

Adam

Aufenthalt von 4 Nächten im Dezember 2023
Antwort von ESD am 11. Jan. 2024
Thank you so much for your feedback. We look forward to seeing you in the near future.Yolanda Gainey, GM

10/10 – Hervorragend

Kimberly

Mit der Familie gereist
Gut: Sauberkeit und Ausstattung
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von ESD am 5. Jan. 2024
Thank you for staying with us, we appreciate your feedback and wish you a Happy New Year.Yolanda Gainey, GM

10/10 – Hervorragend

jose

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Monique is an EXCELLENT employee
Aufenthalt von 1 Nacht im Januar 2024
Antwort von ESD am 5. Jan. 2024
Thank you for being our guest. I am happy to see my Front Desk Agent was excellent.Happy New Year!Yolanda Gainey, GM

10/10 – Hervorragend

Alexa

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent location
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von ESD am 5. Jan. 2024
Thank you so much for taking the time to give feedback on your recent stay here at the Embassy Suites Dulles. Happy New Year!Yolanda Gainey, GM

10/10 – Hervorragend

rosie

Aufenthalt von 2 Nächten im Dezember 2023
Antwort von ESD am 31. Dez. 2023
Thank you so much for being our guest. We wish you and your family a Happy New Year.Yolanda Gainey,GM

10/10 – Hervorragend

Linda

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lovely hotel. Clean, friendly, comfortable. Great breakfast. Would definitely return if I’m in the area again.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von ESD am 31. Dez. 2023
Thank you for your feedback. I am happy to see you enjoyed our amenities and you found the Hotel friendly and clean. We look forward to welcoming you back soon.Happy New Year.Yolanda Gainey, GM

10/10 – Hervorragend

Eunice

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
We always love to stay at the Embassy Suite.
We always stay at the Embassy suite when we travel. It gives us a comfort, great cook to order breakfast.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von ESD am 31. Dez. 2023
I am happy you enjoy our cooked to order breakfast. Thank you for being our guest, we look forward to serving you again soon.Yolanda Gainey, GM

8/10 – Gut

janice

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im November 2023
Antwort von ESD am 31. Dez. 2023
Thank you for taking the time to score your overall stay with us. We wish you an amazing New Year.Yolanda Gainey, GM

6/10 – Okay

Mark

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Tired and dated
Hotel is looking tired and dated. Dried food on the carpet, room very dusty, no bottled water provided, no toiletterries available all week. Hotel used to be great but needs a lick of paint and new carpets
Aufenthalt von 7 Nächten im November 2023
Antwort von ESD am 31. Dez. 2023
Thank you for your feedback. I apologize for the inconveniences you faced during your stay. I will take this opportunity to follow up with my team, coach and train. Once again, thank you. Have a great New Year.Yolanda Gainey, GM

10/10 – Hervorragend

papawin

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent
Aufenthalt von 1 Nacht im November 2023
Antwort von ESD am 31. Dez. 2023
Thank you for being our guest. We wish you a wonderful New Year.Yolanda Gainey, GM

10/10 – Hervorragend

Lena

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I loved everything about my stay. Need more TB channels to choose from . Other then that I give it 5 stars.
Aufenthalt von 2 Nächten im November 2023
Antwort von ESD am 31. Dez. 2023
Thank you so much for the feedback. We wish you a Happy New Year.Yolanda Gainey, GM

2/10 – Ungenügend

Jonathan, Richmond

Aufenthalt von 1 Nacht im November 2023
Antwort von ESD am 31. Dez. 2023
Thank you for being our guest, I see you did not have an overall great stay. I am here if you would like to discuss. We strive to make sure our guests have a wonderful and memorable stay. I would love to serve you again in the furture.Yolanda Gainey, GM

4/10 – Schlecht

Daniel

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im November 2023
Antwort von ESD am 31. Dez. 2023
Thank you for being our guest. I would love to welcome you back soon on a return visited. I am here if you would like to discuss your recent stay. Happy New Year.Yolanda Gainey, GM

10/10 – Hervorragend

Armando

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Close to Dulles airport. Good value.
Aufenthalt von 1 Nacht im November 2023
Antwort von ESD am 31. Dez. 2023
Thank you for staying with us. We wish you a Happy New Year.Yolanda Gainey,GM

2/10 – Ungenügend

Jonathan

Gut: Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2023
Antwort von Alexander Majano am 18. Nov. 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

8/10 – Gut

Nancy

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Almost perfect but…
We have always favored Embassy Suites. This stay started to be perfect. On our check out day we discovered our rental vehicle had been towed!! They give you a parking ticket which we put on our dash nightly. The last night we came in late and out our ticket on the dash, I guess we must have brushed it with our jackets while getting out of the van. When we went to pick it up out of tow/storage, I asked to see the vehicle before we paid the $250 bill! I went and took a picture, anyone could have looked in the window and see it landed in the center of the console plain as day. Embassy wasn’t apologetic but said they contract it out to keep outsiders Out. I showed tow company guy the picture I had just taken and he shook his head and said to take it up with Embassy, they can have the company reimburse or they will. Went back to Embassy and she said they don’t do that. I said well that’s not what the tow company said as apparently this happens often. I showed her the picture and she also seen it was BS! I’m waiting to hear back. I think it’s a racketing thing whoever is out patrolling for their next victim! Not only did it make us have to cancel a tour as this took a few hours to make the calls, get a Uber, wait for the tow company to help us and charge us. Made our almost perfect trip stressful. Disappointed how the staff coldly handle this wiping their hands clean and not offering to have their Shuttle take us to tow company. At NO time were we told you could be towed!
Aufenthalt von 3 Nächten im November 2023
Antwort von Alexander Majano am 23. Nov. 2023
Thank you for taking a moment to share your experience. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 – Hervorragend

Matt

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Ok
Aufenthalt von 1 Nacht im Oktober 2023

10/10 – Hervorragend

Stacy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Oktober 2023

10/10 – Hervorragend

Kennyt

Aufenthalt von 2 Nächten im Oktober 2023

6/10 – Okay

Howard

Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Alexander Majano am 18. Nov. 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

10/10 – Hervorragend

Ashley

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Service was excellent
Hotel was very nice , clean, love it food was amazing
Aufenthalt von 1 Nacht im Oktober 2023

4/10 – Schlecht

Heather

Gut: Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Oktober 2023

10/10 – Hervorragend

Marcie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023

10/10 – Hervorragend

Ivelisse

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent facility and treatment.
Aufenthalt von 3 Nächten im Oktober 2023