Hotels mit Wellnessbereich in Helmsley suchen

"The centre of York was easy to reach, nice and serene location. We would have given 5 stars when the cleaning staff had not messed up: 1 day not cleaning the room but tagging it off on their working list. Next day only partly cleaning the room and putting some content of the bin as display in the room. (revenge?). The first failure was apologised for by the receptionist who gave us a free drink voucher to make up for the mistake. Just a pity that the bartender started to refuse the voucher initially when he saw it, even before I could order anything. What the staff behind the front desk tries to “rescue” is ruined by other service staff members: here is some improvement possible. If this hadn’t happened, we would rated the hotel 5 starts for our 5 nights stay."