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Bewertungen von Oceanfront All-Suite Escape with AC & Pool | Steps to Sand | Walk to Dining

Oceanfront All-Suite Escape with AC & Pool | Steps to Sand | Walk to Dining
Lahaina, HI

Bewertungen

8,0

Sehr gut

3 von insgesamt 7 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
2 von insgesamt 7 Gästebewertungen haben eine Bewertung von 8 - Gut" "
1 von insgesamt 7 Gästebewertungen haben eine Bewertung von 6 - Okay" "
1 von insgesamt 7 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
0 von insgesamt 7 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

6,0/10

Sauberkeit

Bewertungen

4/10 – Schlecht

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit
Not what it appears to be
My family was super excited about the place and location of the Condo but when we arrived at the property the dishwasher and ice machine in the fridge did not work and when we contacted Vacasa they said it was an owner issue. The plates and mugs and silverware were not clean from the outset so we hand washed every item before using it. We then hand washed after every meal. ( There were 6 of us so a ridiculous amount of vacation time was spent at the sink!) The condo is in an amazing location but there is no pride in ownership of this condo. It’s very outdated and it appears no profit from the rental is returned to being it up to date. I never like to leave a negative review but the pictures do not tell the whole story of this unit. The bed in the third bedroom was so uncomfortable and when we looked under the sheets to see the mattress we found a filthy piece of foam on top of the mattress. In addition there appeared to be termites on the ceiling.
Aufenthalt von 5 Nächten im Juli 2023
Antwort von VrboOwner am 15. Aug. 2023
We apologize for any issues you experienced in communicating with a member of our team, as well as any personal touch you found lacking. We apologize if you felt the home was not on par with our cleanliness standards and for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.

10/10 – Hervorragend

Katy H.

Gut: Sauberkeit
Great little property.
Had a great time w our adult children here. Beach and lawn area is steps out the door. Unit is a little on the older side but still nice.
Aufenthalt von 5 Nächten im Mai 2023

8/10 – Gut

Tim C.

Gut: Sauberkeit
Family Vacation
Good overall
Aufenthalt von 7 Nächten im Oktober 2022

8/10 – Gut

Yong P.

Convenient location, beautiful view, easy access to beach and pool.
We had a good experience here, couple things were missed from cleaning crew, but nothing horrible. Bedroom and bathroom was a good size and comfortable.
Aufenthalt von 6 Nächten im April 2022
Antwort von VrboOwner am 21. Juni 2023
We're so happy to hear you enjoyed your stay, thank you for letting us know! We apologize that a few cleaning details were missed and we have shared that with the local team. Thanks for being our guest and we hope to host you again.