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Bewertungen von Sen Grand Hotel & Spa managed by Sen Group

3.5 out of 5
Sen Grand Hotel & Spa managed by Sen Group
20/118 Nguyen Khanh Toan St, Hanoi, Hanoi

Bewertungen

9,0

Wunderbar

13 von insgesamt 19 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
4 von insgesamt 19 Gästebewertungen haben eine Bewertung von 8 - Gut" "
0 von insgesamt 19 Gästebewertungen haben eine Bewertung von 6 - Okay" "
1 von insgesamt 19 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
1 von insgesamt 19 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,0/10

Sauberkeit

8,6/10

Personal & Service

7,2/10

Ausstattung

8,4/10

Zustand der Unterkunft

8,0/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

David

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Service was fantastic and rooms very clean and spacious
Aufenthalt von 1 Nacht im März 2024

8/10 – Gut

Michael

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel is in a non-touristy area so good local food stalls, and well located.
Aufenthalt von 6 Nächten im Januar 2024

10/10 – Hervorragend

Christine Y

Aufenthalt von 6 Nächten im Oktober 2023
Antwort von Sen Grand Hotel & Spa HANOI am 20. Nov. 2023
Dear Christine Y,We are pleased to read that you enjoyed your stay with us. It is our hope that we will have the opportunity of welcoming you back soon. Warm regards, Kelly Nguyen – Ecommerce Manager in Sen Grand Hotel & Spa.

4/10 – Schlecht

Lara

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The main reception staff are polite and helpful. They were welcoming and lovely but everything else wasnt great Breakfast their were many fruit flys and not that many options, just a few bread options, salad bar, pho and egg station. The room was okay, the tv was only in Vietnamese could not change it. Only stayed here 3 nights wouldn't have stayed any longer The location is at the end of an alley way, quiet location but about 25/40 minute drive from main tourists shops, train street, note coffee, banh mi 25 etc. The massage ladies in Lotus Spa the hotel massage ladies - STAY AWAY - they are inappropriate and disrespectful. I attended with my husband and the lady tried to get a tip by offering sexual services very disrespectful, the street massages were more respectful
Aufenthalt von 3 Nächten im August 2023

10/10 – Hervorragend

CHUI XIANG

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Juni 2023
Antwort von Sen Grand Hotel & Spa am 5. Juli 2023
Dear Chui XiangThank you very much for choosing our hotel for your trip in Vietnam. It is our hope that we will have the opportunity of welcoming you back soon. Warm regardsOanh Nguyen Ecommerce Sale Manager – SEN GRAND HOTEL & SPA

10/10 – Hervorragend

Chaehwan

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
The services is always awesome
They are very polite and the services always awesome..
Aufenthalt von 2 Nächten im Mai 2023
Antwort von Sen Grand Hotel & Spa am 25. Mai 2023
Dear Mr Chaehwan Thank you very much for sharing your valuable feedback with us after your stay.It is a delight that you appreciated our service and hotel.It is our hope that we will have the opportunity of welcoming you back soon. Warm regardsOanh Nguyen Ecommerce Sale Manager – SEN GRAND HOTEL & SPA

10/10 – Hervorragend

TAKUYA

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room was clean and comfortable.
Aufenthalt von 1 Nacht im Februar 2023

10/10 – Hervorragend

NAM GON

Aufenthalt von 1 Nacht im Januar 2023

10/10 – Hervorragend

AKIHIRO

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Dezember 2022

8/10 – Gut

Marie

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im November 2022

8/10 – Gut

TOSHIHIKO

Geschäftlich gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
清潔感あり　エリア内おすすめ
Aufenthalt von 4 Nächten im Oktober 2022
Antwort von Jasmine am 24. Okt. 2022
Dear Mr /Ms. Toshihiko I hope you are well. Thank you for your recent stay with us. We know that you have many options when choosing where to stay at HaNoi, the fact that you choose Sen Grand Hotel & Spa is an honor to us.I am so pleased that our service, location, staffs,... meet your expectation. It is truly rewarding to read your wonderful comments about your stay.Again, thank you so much. I greatly appreciate your kindness. We look forward to welcome you again soon.Best regards,Jasmine.

10/10 – Hervorragend

Thai hai

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im September 2022
Antwort von Jasmine am 27. Sept. 2022
Dear Mr Thai,Thank you for taking the time to give us a best score on Expedia.com,I'm delighted to hear that you satisfied with our service,We hope for more opportunities to welcome you back to Sen Grand Hotel & Spa,Best regards,

2/10 – Ungenügend

Kenneth

Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Terrible bathroom layout, bad sound isolation, no good bed and poor breakfast choices
Aufenthalt von 1 Nacht im Januar 2021
Antwort von Pham Nhung am 29. Jan. 2021
Dear Mr.Kenneth, Thank you for bringing this issue to our attention, Mr.Kenneth. Please accept my sincere apology for all un expectation , I can understand your frustration. We pride ourselves in giving the best possible guest experience, and I’m sorry we fell short in this instance. My name is Nhung and I am the Sale Person incharge Sale online at Sen Grand Hotel – please kindly for us one more chance to choose better room for reserve when you stay with us for the next time . Thanks & Best regards, Nhung

10/10 – Hervorragend

Verifizierter Reisender

Aufenthalt von 2 Nächten im Februar 2020

10/10 – Hervorragend

HAKYONG

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Experience of Sengrand hotel
Hotel is very clean. Employees are very kind. Blackfast is delicious and many food. The room is good but Toliet water not go down well.
Aufenthalt von 4 Nächten im August 2019

8/10 – Gut

SANGSU

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
괜찮아요.
전체적으로 만족스럽고, 2% 부족한 부분들이 있지만 그런 부분들은 직원들이 친절하게 보완해줍니다. 직원들이 굉장히 친절하고, 조식이 맛있습니다.
Aufenthalt von 5 Nächten im Juni 2019

10/10 – Hervorragend

Kihwan

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
맘에 드는 호텔
미딩에서 10여분 떨어진곳으로 하노이 롯데타워 미딩 중간지점 호텔 컨디션은 최근 지어진 곳으로 나무랄데가 없슴 주변에 괜찮은 카페들이 많이 있으나 출장등이 아니면 하루정도 묶을만한 거리 직원들의 친절함 청결도 좋음 한국어대응 안됨, 영어 베트남어 대응은 완벽 일이 바뻐서 스파엔 못가봤지만 가본사람 얘기론 좋다고 함 조식은 5성급 보단 조금 떨어지지만 맛과 종류는 정말 다양하고 좋음 쌀국수 자체는 조금 비릿하지만 이것저것 첨가해서 먹으면 해장으로 최고~ 샤워실 수압도 좋고 컨디션 좋음 미딩쪽이나 중심지에 있으면 이가격으로 부킹 어려울듯 가성비도 그렇고 청결 친절 다 맘에 듬
Aufenthalt von 2 Nächten im März 2019
Antwort von Ms Lua Tran am 4. Apr. 2019
Dear Kihwan, Thank for very much for taking time to share great comments to our hotel.We're also very happy that you enjoyed a comfortable stay with us at Sen Grand Hotel& Spa. We will try our best to improve spa's service to help Sen Grand become one of the best hotel in Hanoi. Hope that you come back the hotel in near future so that we can have chance to take care you. Best regard, Sales Dept